We're looking for a Senior Base Optimization Specialist to join our team. As a key member of our post-sales customer success team, you'll play a pivotal role in resolving technical and operational challenges, accelerating adoption, and driving satisfaction for our customers.
\nYour primary responsibilities will include:
\nConducting direct customer calls to diagnose and resolve technical and operational issues, with a focus on AI and advanced platform capabilities Guiding customers through complex implementations, automation workflows, API integrations, and database optimisations Proactively identifying and addressing adoption barriers, accelerating customer success and platform utilisation Maintaining a high standard of customer satisfaction (5.0 CSAT) and productivity (>70% occupancy) through efficient case management Continuously learning and mastering new Airtable features and AI functionalities, staying ahead of product updates and emerging use cases Collaborating with internal teams to share customer insights and contribute to product and process improvements
\nTo succeed in this role, you'll need to be experienced in higher education or similar environments, with a strong understanding of institutional workflows and challenges. You'll also need to be technically proficient, with the ability to quickly learn and apply new tools, especially no-code/low-code platforms and AI features.
\nIn addition to your technical skills, you'll need to be a skilled problem-solver, comfortable navigating databases, automations, and integrations to deliver effective solutions. You'll also need to be self-directed and adaptable, able to independently research and master evolving platform capabilities without extensive formal training.
\nIf you're a naturally inquisitive and consultative individual, adept at asking probing questions to uncover root causes and identify opportunities for expanded platform usage, then we'd love to hear from you.
\nXML job scraping automation by YubHub
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\nYou will conduct direct customer calls to diagnose and resolve technical and operational issues, with a focus on AI and advanced platform capabilities. You will guide customers through complex implementations, automation workflows, API integrations, and database optimisations.
\nYou will proactively identify and address adoption barriers, accelerating customer success and platform utilisation. You will maintain a high standard of customer satisfaction (5.0 CSAT) and productivity (>70% occupancy) through efficient case management.
\nYou will continuously learn and master new Airtable features and AI functionalities, staying ahead of product updates and emerging use cases. You will collaborate with internal teams to share customer insights and contribute to product and process improvements.
\nYou will be experienced in higher education or similar environments, with a strong understanding of institutional workflows and challenges. You will be technically proficient, with demonstrated ability to quickly learn and apply new tools, especially no-code/low-code platforms and AI features.
\nYou will be skilled in problem-solving, comfortable navigating databases, automations, and integrations to deliver effective solutions. You will be self-directed and adaptable, able to independently research and master evolving platform capabilities without extensive formal training.
\nYou will be naturally inquisitive and consultative, adept at asking probing questions to uncover root causes and identify opportunities for expanded platform usage. You will have a proven track record of delivering exceptional customer experiences, as evidenced by high CSAT scores and successful customer engagements.
\nXML job scraping automation by YubHub
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