As an Associate Systems Owner, you will manage a dynamic systems portfolio within our Customer Experience organization, leveraging your background in technology and collaboration to build empathetic, player-first support experiences.

Key responsibilities include:

• Partnering with Technology & Services partner teams to deliver full-spectrum solutions
• Building strong, collaborative relationships with stakeholders to ensure stakeholder needs are actively considered
• Exploring data from your systems and stakeholders to formulate and share actionable insights
• Understanding the needs of EA players and fans, applying these insights to formulate system strategies and roadmaps that align with EA's business goals
• Introducing new systems and enhancements, partnering with Management and fellow Systems Owners to ensure predictable, effective delivery
• Prioritizing and managing systems backlogs, keeping development partners and stakeholders updated on priority shifts
• Identifying and mitigating system risks while developing effective contingency plans

The ideal candidate will have 3+ years of experience in Computer Science, Information Systems, Technology Consulting, and/or related disciplines, with a proven ability to partner with IT to transform complex business needs into high-quality Business Requirement Documents (BRDs) and technical specifications.

Additional requirements include:

• 2+ years of experience working with Customer Service tools (CRMs, Admin tools) in Technical or Program Management roles
• 2+ years of experience using Agile methodologies to manage business and technical stakeholder interests with a people-first approach and a bias for action
• Proficiency in managing ambiguity through analytical thinking and decisive communication in rapidly evolving technical environments and contexts
• A forward-thinking advocate for AI and emerging tech, leveraging strong communication skills to advocate for and implement innovative solutions

In return, we offer a competitive salary and benefits package, including healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more.

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