North America Commercial is the 'face' of AstraZeneca to our many healthcare clients. They represent many of the most well-recognised and respected products in the industry, and build strong relationships with healthcare professionals.

The Associate Director, Service Strategy is accountable for supporting the design of bona fide service strategies that align with Brand and Therapeutic Area Access Strategies for launch and in-line products.

Key responsibilities include:

• Supporting the development of customer segment-specific services and strategies across the OBU and BBU portfolios
• Working cross-functionally with Access Strategy and Market Access teams (Contract Strategy, Customer Facing teams) in developing services and programs in support of brand and patient initiatives
• Supporting Access Strategy in the development of product distribution and dispensing recommendations
• Partnering with Market Access Governance team to provide stakeholders with support through the ACERT governance process, including fair market value (FMV) assessment, and contracting
• Developing a deep understanding of bona fide service fee (BFSF) criteria, CMS rules, PBM reform and applicable Safe Harbor regulations to educate and assist key stakeholders in the design and implementation of service strategies
• Partnering with Legal and Compliance to ensure service strategies remain compliant with industry regulations and standards (Anti-Kickback, Safe Harbor, False Claims)
• Monitoring and evaluating shifts and changes in the marketplace environment and proactively making recommendations on service strategies

Essential skills and experience include:

• Bachelor's degree
• 5+ years of pharmaceutical or related healthcare business experience
• Market Access experience and understanding of healthcare delivery
• Demonstrated strategic and relationship-building skills
• Demonstrated ability to gain consensus and act within a matrix team environment

Desirable skills and experience include:

• MBA
• Specialty product knowledge desired
• Previous knowledge of bona fide service fee safe harbors
• Understanding of AZ business model with specific knowledge of brand team operations and planning
• Established relationships with key business partners such as Brand Access Strategy, Market Access Customer Facing teams (GPO, Channel, Specialty Pharmacy), Access Services, Contract Strategy, Legal, Compliance, Market Access Operations

Join us in our unique and ambitious world. Ready to help transform haematology practice through impactful peer-to-peer education and strategic collaboration? Apply now.

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