Responsibilities

• Assist in marketing efforts to attract and retain residents.
• Conduct property tours and promote units to prospective residents.
• Assist in managing lease applications, renewals, and move-ins/move-outs.
• Ensure all leasing paperwork is completed accurately and efficiently.
• May assist in-person leasing and marketing efforts to achieve the property's revenue and occupancy goals.
• Participate and assist team efforts to elevate the resident experience and maximize building revenues.

Resident Relations

• Manage Flow's Resident Experience Team.
• Respond to resident inquiries, concerns, and complaints in a professional and timely manner.
• Maintain regular communication with residents and proactively address residents' concerns to maintain an elevated resident experience.
• Support community events and initiatives to foster positive resident engagement.
• Assist in enforcing property rules and policies to ensure a safe and harmonious environment.

Financial Management

• Assist in the collection of rent payments, security deposits, and other fees.
• Follow up on delinquent accounts and coordinate with the Community Manager on rent collection efforts.
• Prepare and submit daily, weekly, and monthly financial reports as required.
• Accurately enter all approved bills into the property accounting system.

Property Operations

• Support the Community Manager with managing maintenance requests and ensuring timely completion.
• Conduct property inspections to maintain curb appeal, safety standards, and compliance with regulations.
• Coordinate with vendors and contractors for property-related services.

Administrative Support

• Maintain accurate records of resident information, leasing agreements, and financial documentation.
• Assist with managing budgets, monitoring expenses, and identifying cost-saving opportunities.
• Support compliance with Fair Housing laws, local, state, and federal regulations.

Ideal Background

• Bachelor's Degree or equivalent experience.
• 2+ years of experience in property management, leasing, or customer service with a preference for Class A high-rise multifamily.
• Experience with sales, marketing, and financial data.
• Proficiency in computer software including but not limited to G-Suite and Microsoft Office (Excel, Word).
• Experience with Yardi, Payscan, Rent Cafe, Commercial Cafe, and Bluemoon preferred.

Additional Information Benefits

• Comprehensive benefits package (Medical / Dental / Vision / Disability / Life).
• Paid time off and 13 paid holidays.
• 401(k) retirement plan.
• Healthcare and Dependent Care Flexible Spending Accounts (FSAs).
• Access to HSA-compatible plans.
• Pre-tax commuter benefits.
• Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings.

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