At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Relationship Management team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.

Your responsibilities will include:

• Building relationships with Intercom’s small business customers ensuring revenue growth and customer retention
• Working with current customers to understand their business pains, and providing solutions based on our platform to alleviate them
• Developing strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achieving business goals
• Developing advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline
• Collaborating with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation
• Tracking and reporting all key metrics related to customer growth, retention, and Intercom product usage growth
• Engaging in team development and mentoring

We are looking for someone with:

• 2+ years managing a large book of business; 120 accounts (retention, renewals, & account growth)
• 1+ years selling SaaS products
• Experience managing procurement processes
• Strong sales instincts and track record hitting and exceeding quota
• Exceptional written and verbal communication skills
• Comfortable and energized operating and problem-solving in a fast-moving organization
• Exhibits a growth mindset, intellectual curiosity, and ambition
• Ability to build and maintain deep client relationships across levels in complex organizations
• Demonstrable history of leadership, with both immediate and cross-functional teammates

In return, we offer:

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated

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We're looking for a skilled Account Executive to join our team in San Francisco. As a key member of our sales organization, you will be responsible for building relationships with our small business customers, driving revenue growth, and ensuring customer retention.

What You'll Be Doing:

• Building relationships with Intercom's small business customers to ensure revenue growth and customer retention
• Working with current customers to understand their business pains and providing solutions based on our platform to alleviate them
• Developing strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achieving business goals
• Developing advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline
• Collaborating with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation
• Tracking and reporting all key metrics related to customer growth, retention, and Intercom product usage growth

What You Need:

• 2+ years managing a large book of business; 120 accounts (retention, renewals, & account growth)
• 1+ years selling SaaS products
• Experience managing procurement processes
• Strong sales instincts and track record hitting and exceeding quota
• Exceptional written and verbal communication skills
• Comfortable and energized operating and problem-solving in a fast-moving organization

Benefits:

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated

OTE Range: $147,670 - $190,650

Policies:

• Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
• We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone.

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