Account Executive, Emerging AI Products · Intercom

Sat, 25 Apr 2026 20:56:26 GMT
Sales

Intercom · London, England · hybrid

Job Title: Account Executive, Emerging AI Products

As an Account Executive on the Customer Agent team, you'll help bring Sales Agent to market with a small specialist group, landing early customers, proving ROI, and shaping how we position, package, and price this product as we move from beta to a repeatable, scalable GTM motion.

You'll join a small, dedicated 'tiger team' built for speed and learning. The team includes a sales leader, a small group of specialist AEs (mix of internal top performers and external hires) and dedicated Solution Engineering support. This team operates with high autonomy and high accountability.

You will work closely with Product, Marketing, and Pricing to bring real customer signals into decisions and help the company learn quickly what resonates, what converts, and what customers will pay for. This role often operates as a specialist overlay into existing Intercom customer accounts. Core Relationship Managers own the overall account relationship.

Responsibilities:

Own the full sales cycle for Sales Agent, from first conversation through evaluation, executive alignment, and close

Run discovery with Sales, RevOps, and Marketing leaders to understand their inbound motion, define success, and quantify impact

Design and manage structured evaluations with your Solutions Engineer partner to prove measurable outcomes and create conviction

Build and refine how we sell this product, including messaging, objection handling, competitive narratives, evaluation frameworks, and ROI proof points

Partner with core Relationship Managers to identify high-fit accounts, coordinate outreach, and keep account engagement disciplined and low-friction

Provide structured feedback to Product, Marketing, and Pricing based on patterns across deals, including feature gaps, objections, and willingness to pay signals

Help define and improve sales process and operating cadence as we learn, including what we measure and what constitutes a qualified opportunity

Requirements:

Proven experience running full cycle SaaS sales processes from discovery through close

Demonstrated ability to sell a new or evolving product where positioning, ROI narrative, and evaluation plan are still being refined

Experience selling to sales leadership, RevOps, Marketing leadership, or adjacent GTM personas

Strong consultative selling and discovery skills with the ability to quantify value and align multiple stakeholders

Comfort running structured evaluations and coordinating technical and commercial workstreams with Solutions Engineers and cross-functional partners

Ability to synthesize customer feedback into clear product insights and messaging recommendations

High ownership and adaptability in fast-moving environments

Bonus skills & attributes:

Experience selling within sales tech or martech ecosystems

Experience in a startup, scale-up, or new product line environment where you contributed to early go-to-market learning

Familiarity selling AI-enabled products or automation tools

Experience operating in an overlay or specialist model alongside account owners

Benefits:

We are a well-treated bunch, with awesome benefits!

Competitive salary and equity in a fast-growing start-up

We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

Regular compensation reviews - we reward great work!

Pension scheme & match up to 4%

Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

Flexible paid time off policy

Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too

MacBooks are our standard, but we also offer Windows for certain roles when needed