Account Executive, Emerging AI Products · Intercom

Sat, 18 Apr 2026 15:50:31 GMT
Sales

Intercom · London, England · hybrid

We're looking for an Account Executive to join our Customer Agent team. As an Account Executive, you will be responsible for bringing our Sales Agent product to market, landing early customers, proving ROI, and shaping how we position, package, and price this product as we move from beta to a repeatable, scalable GTM motion.

This role operates as a specialist overlay into existing Intercom customer accounts. You will work closely with Product, Marketing, and Pricing to bring real customer signals into decisions and help the company learn quickly what resonates, what converts, and what customers will pay for.

Key responsibilities include:

Owning the full sales cycle for Sales Agent, from first conversation through evaluation, executive alignment, and close

Running discovery with Sales, RevOps, and Marketing leaders to understand their inbound motion, define success, and quantify impact

Designing and managing structured evaluations with your Solutions Engineer partner to prove measurable outcomes and create conviction

Building and refining how we sell this product, including messaging, objection handling, competitive narratives, evaluation frameworks, and ROI proof points

Partnering with core Relationship Managers to identify high-fit accounts, coordinate outreach, and keep account engagement disciplined and low-friction

Providing structured feedback to Product, Marketing, and Pricing based on patterns across deals, including feature gaps, objections, and willingness to pay signals

Helping define and improve sales process and operating cadence as we learn, including what we measure and what constitutes a qualified opportunity

Requirements:

Proven experience running full cycle SaaS sales processes from discovery through close

Demonstrated ability to sell a new or evolving product where positioning, ROI narrative, and evaluation plan are still being refined

Experience selling to sales leadership, RevOps, Marketing leadership, or adjacent GTM personas

Strong consultative selling and discovery skills with the ability to quantify value and align multiple stakeholders

Comfort running structured evaluations and coordinating technical and commercial workstreams with Solutions Engineers and cross-functional partners

Ability to synthesize customer feedback into clear product insights and messaging recommendations

High ownership and adaptability in fast-moving environments

Bonus skills and attributes:

Experience selling within sales tech or martech ecosystems

Experience in a startup, scale-up, or new product line environment where you contributed to early go-to-market learning

Familiarity selling AI-enabled products or automation tools

Experience operating in an overlay or specialist model alongside account owners

Benefits:

Competitive salary and equity in a fast-growing start-up

We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

Regular compensation reviews - we reward great work!

Pension scheme & match up to 4%

Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

Flexible paid time off policy

Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too

MacBooks are our standard, but we also offer Windows for certain roles when needed