Account Executive, Emerging AI Products · Intercom

Fri, 24 Apr 2026 12:15:14 GMT
Sales

Intercom · Dublin, Ireland · hybrid

Job Title

Account Executive, Emerging AI Products

Company Overview

Intercom is an AI Customer Service company founded in 2011, trusted by nearly 30,000 global businesses.

Job Description

We're looking for an experienced Account Executive to join our Customer Agent team. As an Account Executive, you will be responsible for bringing our Sales Agent product to market, landing early customers, proving ROI, and shaping how we position, package, and price this product as we move from beta to a repeatable, scalable GTM motion.

Responsibilities

Own the full sales cycle for Sales Agent, from first conversation through evaluation, executive alignment, and close

Run discovery with Sales, RevOps, and Marketing leaders to understand their inbound motion, define success, and quantify impact

Design and manage structured evaluations with your Solutions Engineer partner to prove measurable outcomes and create conviction

Build and refine how we sell this product, including messaging, objection handling, competitive narratives, evaluation frameworks, and ROI proof points

Partner with core Relationship Managers to identify high-fit accounts, coordinate outreach, and keep account engagement disciplined and low-friction

Provide structured feedback to Product, Marketing, and Pricing based on patterns across deals, including feature gaps, objections, and willingness to pay signals

Help define and improve sales process and operating cadence as we learn, including what we measure and what constitutes a qualified opportunity

Requirements

Proven experience running full cycle SaaS sales processes from discovery through close

Demonstrated ability to sell a new or evolving product where positioning, ROI narrative, and evaluation plan are still being refined

Experience selling to sales leadership, RevOps, Marketing leadership, or adjacent GTM personas

Strong consultative selling and discovery skills with the ability to quantify value and align multiple stakeholders

Comfort running structured evaluations and coordinating technical and commercial workstreams with Solutions Engineers and cross-functional partners

Ability to synthesize customer feedback into clear product insights and messaging recommendations

High ownership and adaptability in fast-moving environments

Bonus Skills & Attributes

Experience selling within sales tech or martech ecosystems

Experience in a startup, scale-up, or new product line environment where you contributed to early go-to-market learning

Familiarity selling AI-enabled products or automation tools

Experience operating in an overlay or specialist model alongside account owners

Benefits

We are a well-treated bunch, with awesome benefits!

Competitive salary and equity in a fast-growing start-up

We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen

Regular compensation reviews - we reward great work!

Pension scheme & match up to 4%

Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents

Flexible paid time off policy

Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too

MacBooks are our standard, but we also offer Windows for certain roles when needed

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone.

As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications.

We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics.

Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.