In this role, you will be the engine room for our go-to-market efforts, ensuring our B2B sales partners are equipped for success, our marketing activities are data-driven, and our brand is protected across all channels. You will manage key operational workflows, from tracking new product launches to analysing performance metrics, making a direct impact on our growth and profitability.

Sales & Partner Enablement:

• Serve as a primary support hub for our B2B global sales teams, providing timely assets and information.
• Develop and manage creative communications to keep global sales teams aligned on product launches, promotions, and marketing campaigns.
• Oversee the product sample set-up and fulfilment process to support sales and marketing initiatives.
• Develop presentation slides for QPMs, Sales line reviews etc.
• Management of Affiliates within the branded TikTok Shop.
• Manage KF Amazon FBA shipments, inventory and forecast to ensure seamless availability and sales velocity.
• Project management and tracking all New Product Introduction (NPI) packaging and creative asset tasks within Wrike + Jira; work in close partnership with the Creative Director to ensure all project deadlines and outstanding needs are met

Performance & Data Analysis:

• Track and analyse monthly sell-out data from all channels to calculate and report on product attach rates.
• Monitor and analyse metrics from channels to measure and report on ROAS from marketing activities.
• Deliver quarterly briefings to the Paid Media and Influencer teams for any direct-to-consumer activity needs.

Operations & Brand Integrity:

• Act as the Counterfeit & Brand Protection Lead, identifying and coordinating the response to unauthorized sellers and intellectual property violations.

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You will operate at the intersection of customers, Product, Engineering, and QA, bringing clarity to requirements, supporting delivery teams through build and test, and actively helping resolve issues as they arise. You are structured, detail-oriented, and pragmatic, with a strong bias for action and outcomes.

Reporting to the Director of Digital Delivery, you will work closely with Product Owners, Project Managers (internal and external), Designers, Engineering Managers, QA (internal and external), and client stakeholders to enable predictable delivery and high-quality releases.

This role suits someone who thrives in complex environments, is comfortable working across multiple initiatives, and takes pride in bringing clarity to ambiguity.

Key Responsibilities

• Lead requirements discovery through workshops, interviews, and analysis with cinema customers and internal teams
• Produce clear, structured, and testable artefacts including user stories, acceptance criteria, process flows, and functional specifications
• Ensure requirements are complete, prioritised, and ready for development before work is committed
• Act as a bridge between customers, Product, and Engineering to ensure shared understanding and intent
• Support Product Owners with backlog refinement, scope definition, and prioritisation
• Work closely with internal and external QA teams to ensure acceptance criteria are testable and understood
• Support delivery by helping triage bugs, clarify expected behaviour, and problem-solve issues during testing
• Identify gaps, risks, dependencies, and assumptions early and surface them clearly to delivery leadership
• Support customer conversations to validate scope, clarify expectations, and align on outcomes
• Contribute to continuous improvement of BA and delivery practices across the Digital team

What Success Looks Like

• Engineers receive clear, implementation-ready stories with minimal rework
• Customers are confident that requirements reflect their real business needs
• Web and mobile deliveries move forward with momentum, not blockage
• Issues and defects are clarified and resolved quickly during test phases
• Fewer delivery surprises due to clear scope, assumptions, and constraints
• Strong collaboration across Product, Delivery, Engineering, and QA

Requirements

• Proven experience as an intermediate or senior level Business Analyst in digital product or platform delivery, ideally web and mobile
• Demonstrated ability to define clear requirements including user stories and acceptance criteria
• Experience working closely with Product, Engineering, QA, and Delivery teams
• Strong experience working in Agile environments using Scrum and or Kanban
• Strong stakeholder engagement and communication skills
• Comfortable working directly with customers to gather, align, and validate requirements
• Confident supporting delivery through build and test, not just upfront discovery
• Excellent written and verbal communication skills, able to explain complex concepts clearly
• Highly organised, detail-oriented, with a structured, analytical approach, and outcome-focused
• Comfortable working across multiple projects and priorities simultaneously
• Strong working knowledge of Jira and Wrike, with experience using collaboration and modelling tools such as Miro, draw.io, Lucidchart, and Confluence to document and communicate requirements

Benefits

• Rest & Relax Fridays - Finish at lunch time on Friday but get paid for the full day
• Annual volunteer day
• Employee Rewards and Benefits with Perkbox
• Defined Contribution Company Pension Scheme
• Medical Insurance / Medical Aid (after qualifying period)
• Employee Assistance Programme Service
• Paid Sick leave
• 5 days bereavement leave per year
• On-Site Breakfast Bar

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