Key Responsibilities:

Configure and customize Dynamics 365 Customer Engagement modules. Implement and support Customer Service, Case Management, Queues, SLAs, Routing Rules, and Workflows. Build UI customizations, business rules, forms, and entities based on business requirements.

Configure Omnichannel capabilities, including Live chat, Voice channel, SMS & WhatsApp (if applicable), Social channels, Agent experience profiles, Workstreams and conversation flows. Set up agent scripts, macros, smart assist, and session templates.

Configure Unified Routing for automatic work item assignment. Set up routing rules, classification models, queues, and capacity profiles. Enable and optimize work distribution models across channels.

Work with telephony integration platforms such as Azure Communication Services, Webchat/Voice channels, CTI tool integrations. Support the implementation of intelligent call routing and agent desktop features.

Gather requirements and translate business needs into CRM functional solutions. Prepare solution documentation, configuration guides, and user documentation. Participate in design reviews, impact analysis, and architectural discussions.

Create and execute unit tests, integration tests, and UAT support. Assist in deployment activities across multiple environments. Ensure solution stability, performance, and adherence to best practices.

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You will play a pivotal role in designing and configuring SAP IS-U processes for EDM and Device Management in a greenfield SAP Cloud for Utilities environment. This includes working with smart metering infrastructure, interval data processing, and device lifecycle management. You will collaborate with solution architects, developers, and client stakeholders to deliver scalable, future-proof solutions aligned with regulatory and market demands.

As a Senior SAP IS-U Customizing Consultant, you will lead customizing and configuration of SAP IS-U modules for EDM and Device Management. You will design and implement cloud-native utilities processes using SAP Cloud for Utilities architecture. You will evaluate user stories, backlog grooming, and sprint delivery, collaborating with Product Owner and impact on reducing complexity.

You will also conduct client workshops, gather requirements, and translate them into functional designs. You will support end-to-end Meter-to-Cash process flows with a focus on data accuracy and automation. You will ensure compliance with energy market regulations and smart metering standards. You will provide guidance during testing, cutover, and hypercare phases. You will mentor junior consultants and contribute to internal capability building.

Required Qualifications:

• 10+ years of SAP consulting experience, with 5+ years in IS-U EDM and Device Management
• Proven experience in SAP IS-U customizing for utilities clients (DSO or supplier)
• Strong understanding of MaCo Cloud, MPM, and IDEX for market communication Including MSCONS, SAP IS-U data model, ABAP customizing, and sandbox development.
• Familiarity with smart metering protocols and device integration standards
• Experience with SAP Cloud for Utilities or S/4HANA Utilities (greenfield preferred)
• Experience with Migrations (mapping, transformation)
• Ability to debug and collaborate with ABAP developers

Preferred Qualifications:

• SAP Certification in IS-U or S/4HANA Utilities
• Experience with SAP BTP, Fiori, and cloud integration tools
• Exposure to German regulatory frameworks
• Experience in leading workstreams or managing functional teams

Given that this is just a short snapshot of the role we encourage you to apply even if you don't meet all the requirements listed above. We are looking for team members who strive to make an impact and are eager to learn. If this sounds like you and you feel you have the skills and experience required, then please apply now.

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We are looking for people with a strong track record in Computerized System Validation (CSV) for ERP platforms such as ECC and SAP S/4HANA, along with expertise in Risk Management, and Quality Management. The role involves leading and executing validation activities for ECC to SAP S/4HANA transformation projects or SAP implementation programs for global rollouts.

You will have a broad business skill set including stakeholder management, problem-solving, and resilience. You will also have experience in gathering, validating, synthesizing, documenting, and communicating data and information for a range of audiences. Excellent interpersonal skills and strong written and verbal communication skills in country's official language(s) (C2 proficiency) and English (C2 proficiency), project-related mobility/willingness to travel are required.

Demonstrated capability in managing or leading multiple large-scale or complex SAP S/4HANA projects, with the ability to respond effectively to evolving situations in the highly regulated Life Sciences/Pharmaceutical environment is essential. Independently lead and drive validation activities through effective collaboration with clients, internal teams, and key stakeholders.

Understanding of key pharmaceutical compliance regulations like Computerized System Validation, 21 CFR Part 11, GxP, GAMP 5, Cloud, S4, Data Privacy, Data Integrity and Information Security is required. Develop and document the validation strategy and approach for the Software Development Lifecycle Activities (SDLC) for the global implementation of SAP S4 HANA, consider GxP & Non GxP elements and recommend for risk-based testing approach as required.

Work with Client Q&C to ensure system compliance with internal policies, procedures, guidelines, and applicable health authority regulations and provide improvement plans to streamline practices, and revise methodology or CSV related SOPs as necessary. Work with project management to build an integrated project plan inclusive of the required Computer System Validation (CSV) Lifecycle Deliverables, quality gates and summarization milestones.

Provide leadership in critical engagements and drive successful outcomes. Successful track record using Lean/Agile approaches to validate assets is required. Ability to pursue and grow deep client relationships is essential. Knowledge on basic functions on SAP workstreams/modules is required. Knowledge of various tools/applications used in SAP implementation program Like Solution Manager, Focused Build, CHARM, SAP GRC, SAP MDG, SAP Rise, SAP BTP, BRH, Data migration tool (SNP, ADM etc.) is preferred.

Given that this is just a short snapshot of the role we encourage you to apply even if you don't meet all the requirements listed above. We are looking for team members who strive to make an impact and are eager to learn. If this sounds like you and you feel you have the skills and experience required, then please apply now.

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The Delivery Program Manager is responsible for coordinating and ensuring the smooth execution of design work across enterprise projects. This role focuses on production planning, resource coordination, and workflow consistency. It ensures that design work is well-organised, clearly tracked, and delivered according to agreed timelines and standards.

Key responsibilities include:

• Coordinating the day-to-day execution of design projects
• Building and maintaining production schedules and timelines
• Breaking down project scope into clear tasks and milestones
• Ensuring all work is properly briefed and ready for production
• Tracking progress across all active projects and following up on delays
• Ensuring deadlines and milestones are met according to plan
• Identifying risks early and proactively managing scope, timelines, and expectations

• Managing how design work is distributed across the team
• Assigning work based on availability, skillset, and project needs
• Maintaining visibility of individual and team workloads
• Ensuring workloads are balanced and deadlines are achievable
• Adjusting allocations as priorities or timelines shift
• Highlighting capacity constraints or risks to the Solutions Manager

• Providing clear visibility into project status and performance
• Tracking progress against timelines and milestones
• Maintaining accurate project and resource tracking systems
• Reporting on delivery status, risks, and delays to Creative Design Leadership
• Supporting utilisation and capacity reporting
• Ensuring data used for reporting is accurate and up to date

• Supporting alignment across teams involved in delivery through acting as the coordination point for project updates and timelines, ensuring stakeholders have clear and consistent information, following up on dependencies and required inputs, and escalating issues or blockers when needed.

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Account Executive, Emerging AI Products

Company Overview

Intercom is an AI Customer Service company founded in 2011, trusted by nearly 30,000 global businesses.

Job Description

We're looking for an experienced Account Executive to join our Customer Agent team. As an Account Executive, you will be responsible for bringing our Sales Agent product to market, landing early customers, proving ROI, and shaping how we position, package, and price this product as we move from beta to a repeatable, scalable GTM motion.

Responsibilities

• Own the full sales cycle for Sales Agent, from first conversation through evaluation, executive alignment, and close
• Run discovery with Sales, RevOps, and Marketing leaders to understand their inbound motion, define success, and quantify impact
• Design and manage structured evaluations with your Solutions Engineer partner to prove measurable outcomes and create conviction
• Build and refine how we sell this product, including messaging, objection handling, competitive narratives, evaluation frameworks, and ROI proof points
• Partner with core Relationship Managers to identify high-fit accounts, coordinate outreach, and keep account engagement disciplined and low-friction
• Provide structured feedback to Product, Marketing, and Pricing based on patterns across deals, including feature gaps, objections, and willingness to pay signals
• Help define and improve sales process and operating cadence as we learn, including what we measure and what constitutes a qualified opportunity

Requirements

• Proven experience running full cycle SaaS sales processes from discovery through close
• Demonstrated ability to sell a new or evolving product where positioning, ROI narrative, and evaluation plan are still being refined
• Experience selling to sales leadership, RevOps, Marketing leadership, or adjacent GTM personas
• Strong consultative selling and discovery skills with the ability to quantify value and align multiple stakeholders
• Comfort running structured evaluations and coordinating technical and commercial workstreams with Solutions Engineers and cross-functional partners
• Ability to synthesize customer feedback into clear product insights and messaging recommendations
• High ownership and adaptability in fast-moving environments

Bonus Skills & Attributes

• Experience selling within sales tech or martech ecosystems
• Experience in a startup, scale-up, or new product line environment where you contributed to early go-to-market learning
• Familiarity selling AI-enabled products or automation tools
• Experience operating in an overlay or specialist model alongside account owners

Benefits

We are a well-treated bunch, with awesome benefits!

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we also offer Windows for certain roles when needed

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone.

As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications.

We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics.

Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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The Client Solution Architect role within the Client Solutions capability in Global Client Connectivity plays a critical role in bridging the gap between sales and delivery, ensuring clients receive tailored, technically robust global payment solutions, with seamless implementation of complex or newly commercialised product capabilities.

As a Client Solution Architect, you will be responsible for delivering technical and product solutions to top-tier clients across Global Payments Solutions (GPS) connectivity products. You will lead multiple global, complex projects to onboard clients to Client Connectivity channels, including HSBC net, APIs, SWIFT connectivity, and Host-to-Host (H2H) / file-based connectivity.

You will also lead technical client workshops to understand current-state processes and support automation goals across Accounts Payable, Receivables, Treasury, Payroll, and bank statements/reconciliation integration. You will provide pre-mandate technical support for Request for Information / Request for Proposals (RFI/RFPs) and solution proposals.

You will deliver integrated solutions that streamline workflows and optimise client Enterprise Resource Planning / Talent Management System (ERP/TMS) usage, proactively identify technical blockers, and drive resolution to protect timelines and client outcomes.

You will finalise product and technical solutions post-mandate, documenting the approach in a statement of work; partner with project management to build plans, identify risks, and manage dependencies.

You will communicate effectively with stakeholders at country, regional and global levels; act as liaison across Client Service, Sales/Coverage, Product and Information Technology (IT).

You will manage a varied portfolio of complex, global integration initiatives, including piloting new GPS products/services.

You will simplify and challenge existing processes, contribute to continuous improvement and client experience outcomes, and provide feedback to product teams on client requirements and competitive landscape to drive enhancements.

You will maintain an in-depth understanding of the financial and technical environment of clients' businesses and stay current on industry trends and payment regulation changes.

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The Corporate Development & Strategy team focuses on M&A, Figma Ventures, strategic opportunities and long-term product strategy. This role is an opportunity to build a critical function at Figma at a time that our company is becoming highly acquisitive. This position will work closely with key executives and internal cross-functional team members to directly impact Figma’s future growth.

Responsibilities: Drive strategic and tactical decisions and outcomes through M&A diligence, integration and beyond Captain and product manage cross-functional workstreams for all parts of M&A integration Interact directly with Figma’s executive leadership, acquired management teams, and leaders across Figma’s business Build a best-in-class integration function at Figma, enabling us to best leverage acquired assets

We'd love to hear from you if you have: 10+ years of experience in business operations, corporate development, product management, consulting or other strategic business roles Ability to build and manage complex processes from start to finish and a desire to work cross-functionally Strong verbal and written communication skills Proven ability to thrive in ambiguity and build structure out of chaos

While not required, it’s an added plus if you also have: Experience working within a high-growth B2B SaaS company Prior exposure to M&A

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Pay Transparency Disclosure: If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below. Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.

Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future.

Annual Base Salary Range: $169,000-$296,000 USD

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You will work closely with Product, Marketing, and Pricing to bring real customer signals into decisions and help the company learn quickly what resonates, what converts, and what customers will pay for. This role often operates as a specialist overlay into existing Intercom customer accounts.

Key responsibilities include owning the full sales cycle for Sales Agent, running discovery with Sales, RevOps, and Marketing leaders, designing and managing structured evaluations, building and refining how we sell this product, and providing structured feedback to Product, Marketing, and Pricing.

The ideal candidate will have proven experience running full cycle SaaS sales processes from discovery through close, demonstrated ability to sell a new or evolving product, experience selling to sales leadership, RevOps, Marketing leadership, or adjacent GTM personas, and strong consultative selling and discovery skills.

Benefits include competitive salary and meaningful equity, comprehensive medical, dental, and vision coverage, regular compensation reviews, flexible paid time off policy, paid Parental Leave Program, 401k plan & match, in-office bicycle storage, fun events for Intercomrades, friends, and family, unlimited access to Claude Code and best-in-class AI tools, experimentation & building is encouraged & celebrated.

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Your primary responsibilities will include:

• Enabling the successful resolution of core customer-facing work
• Providing consultative guidance for day-to-day case handling and approving losses for your service(s) and region(s)
• Acting as Delivery's first line of escalate support and handling high severity/sensitivity cases
• Managing slack/zoom consultations and acting as floor support for team
• Setting up a well-oiled operational environment
• Ensuring the teams' work is balanced and that inbound volume is handled by managing queues, triaging cases, and assigning ambassadors to work
• Ensuring the team is skilled in CCPAM and has the tools they need to do their work
• Being accountable for maintaining the team schedule, ensuring proper coverage, conducting real-time workforce management, liaising with WFP, and supporting the planning of peak seasons
• Thinking critically and constantly evaluating our operations, proposing changes in tools, workflows, or best practices

As a Team Specialist, you will also collaborate with cross-functional partners and stakeholders, summarize and escalate issues to high-level stakeholders when appropriate, step in as a consultative escalation point for other Delivery teams handling complex cases, maintain a deep knowledge in our policies and operations, and act as POCs for CS teams to understand how things work in your service(s) within Delivery.

In addition, you will provide recommendations and insights on service performance, report out on ambassador, team, and service performance trends to Delivery leadership, provide insights & recommendations for how to improve service delivery, close the loop with Training for areas where all Ambassadors need improvement, and act as support for Delivery leadership as requested.

The responsibilities listed above are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out above may change and additional duties may be assigned as needed.

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This role operates as a specialist overlay into existing Intercom customer accounts. You will work closely with Product, Marketing, and Pricing to bring real customer signals into decisions and help the company learn quickly what resonates, what converts, and what customers will pay for.

Key responsibilities include:

• Owning the full sales cycle for Sales Agent, from first conversation through evaluation, executive alignment, and close
• Running discovery with Sales, RevOps, and Marketing leaders to understand their inbound motion, define success, and quantify impact
• Designing and managing structured evaluations with your Solutions Engineer partner to prove measurable outcomes and create conviction
• Building and refining how we sell this product, including messaging, objection handling, competitive narratives, evaluation frameworks, and ROI proof points
• Partnering with core Relationship Managers to identify high-fit accounts, coordinate outreach, and keep account engagement disciplined and low-friction
• Providing structured feedback to Product, Marketing, and Pricing based on patterns across deals, including feature gaps, objections, and willingness to pay signals
• Helping define and improve sales process and operating cadence as we learn, including what we measure and what constitutes a qualified opportunity

Requirements:

• Proven experience running full cycle SaaS sales processes from discovery through close
• Demonstrated ability to sell a new or evolving product where positioning, ROI narrative, and evaluation plan are still being refined
• Experience selling to sales leadership, RevOps, Marketing leadership, or adjacent GTM personas
• Strong consultative selling and discovery skills with the ability to quantify value and align multiple stakeholders
• Comfort running structured evaluations and coordinating technical and commercial workstreams with Solutions Engineers and cross-functional partners
• Ability to synthesize customer feedback into clear product insights and messaging recommendations
• High ownership and adaptability in fast-moving environments

Bonus skills and attributes:

• Experience selling within sales tech or martech ecosystems
• Experience in a startup, scale-up, or new product line environment where you contributed to early go-to-market learning
• Familiarity selling AI-enabled products or automation tools
• Experience operating in an overlay or specialist model alongside account owners

Benefits:

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we also offer Windows for certain roles when needed

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This role is designed for a strong operator who will help scale our domestic, civilian, and commercial deployments. Operating CUAS capabilities inside the United States requires a combination of technical rigor, operational excellence, and regulatory awareness. Our systems must integrate seamlessly with civilian airspace operations while meeting federal, state, and local legal authorities governing counter-drone activity.

Our customers depend on precise execution, regulatory compliance, and professional fielding in environments where safety, legal authority, and public trust are paramount. This role is responsible for driving program execution to protect critical infrastructure, government facilities, and commercial sites.

You will serve as the operational expert for domestic Air Defense deployments,ensuring systems, personnel, training, documentation, and regulatory requirements are aligned for mission success. You will build repeatable deployment processes, manage cross-functional coordination, and serve as the connective tissue between technical teams and customers.

You will operate at the intersection of technology development, operational deployment, and customer engagement - serving as a key integrator across teams and ensuring the program executes effectively and efficiently at scale. You will directly support program cost, schedule, risk management, executive reporting, and strategic execution.

This role is ideal for an operator who thrives in ambiguity, is comfortable in front of customers and executives, wants to scale at speed, and build long-term sustainable operations.

Program Execution - Develop and maintain program execution frameworks, milestones, and reporting structures to ensure alignment across technical and operational teams - Drive program coordination across engineering, product, growth, compliance, and supply chain - Develop executive-level reporting, dashboards, and briefings to communicate program health and progress to leadership - Identify program risks early and drive mitigation strategies across technical and operational stakeholders - Ensure program execution aligns with applicable federal, state, and local regulatory frameworks governing domestics CUAS operations - Coordinate with regulatory and policy stakeholders to support deployments operating within FAA, DHS, and other relevant authorities - Serve as subject matter expert to ensure operational concepts and deployment strategies reflect real-world legal and regulatory constraints as well as operational realities

Deployment Planning - Oversee planning and coordination of CUAS deployments , from planning and logistics through on-site activation to long-term sustainment - Develop structured deployment plans, readiness gates, and operational checklists to ensure repeatable execution - Coordinate cross-functional teams to deliver mission-ready capabilities to customer sites - Lead after-action reviews and capture lessons learned to continuously improve deployment velocity and quality

Stakeholder Engagement - Serve as senior program representative during key deployments and operational activities - Ensure clear, proactive communication across internal stakeholders and external customers - Drive stakeholder alignment across technical, operational, and regulatory teams to ensure program decisions are made quickly, transparently, and in support of mission success - Ensure coordination between program leadership, field operations, and customer stakeholders to maintain readiness and program credibility

Required Qualifications - 6+ years of experience in deployment operations, defense programs, aerospace systems, logistics, or technical project management - Demonstrated experience managing complex, cross-functional programs involving hardware and software systems in high-stakes or regulated environments - Experience working with domestic government entities, critical infrastructure operators, or regulated commercial customers - Strong operational rigor,ability to build structured plans, manage concurrent workstreams, and execute against tight timelines - Proven ability to cut through ambiguity and drive cross-functional alignment without formal authority - Exceptional written and verbal communication skills; comfortable briefing senior leadership and customer executives - Willingness to travel up to 30% as program and deployment needs require - Eligible to obtain and maintain a security clearance

Preferred Qualifications - Familiarity with the domestic CUAS operating environment with direct experience work on sensor networks, autonomy, or ISR platforms - Knowledge of FAA coordination, regulatory compliance, and operational integration within civilian infrastructure - Prior experience in a Deputy Program Manager, Program Analyst, or Technical Program Management role - Familiarity with domestic airspace regulations, FAA coordination, or CUAS legal frameworks - Background in DoD, DHS, or critical infrastructure protection programs - Experience scaling operations from early-stage deployments to sustained production and fielding - MBA or advanced degree in Business, Public Policy, Engineering, or a related technical discipline

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Research Communications Manager

Location

San Francisco

Employment Type

Full time

Department

Communications

Compensation

$185K – $205K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity.

Our Communications team’s ethos is to support OpenAI's mission and goals by clearly and authentically explaining our technology, values, and approach to safely building powerful AI.

About the Role

OpenAI is seeking an experienced communications professional to join our Platform & Research Communications team. This role will work closely with the Research Communications Lead and in partnership with applied and engineering teams to shape how OpenAI’s scientific work is understood by researchers, journalists, policymakers, and the broader public.

This position is responsible for developing and executing external communications strategies around OpenAI’s research—from foundational model advances to applied science collaborations—ensuring accuracy, nuance, and alignment with OpenAI’s long-term goals. The ideal candidate brings strong science or technical fluency, excellent storytelling instincts, and experience navigating complex, high-stakes narratives.

You will partner closely with research leadership, individual researchers, policy, product, and cross-functional communications teams. This role requires both strategic judgment and hands-on execution in a fast-moving environment where research, product, and public discourse intersect.

This role is based in San Francisco, CA and follows a hybrid schedule (three days per week in office). Relocation assistance is available.

In this role you will:

Shape Research Narratives

• Develop clear, credible external narratives around OpenAI’s research roadmap, breakthroughs, and long-term scientific direction.

• Translate complex technical work into accessible stories without oversimplifying or overstating impact.

• Help define and reinforce OpenAI’s POV on key research topics (e.g., reasoning, alignment, interpretability, scientific discovery).

Lead Research-Focused Media Engagement

• Build and maintain trusted relationships with top-tier science, technology, and business journalists.

• Manage proactive and reactive media engagement related to research announcements, papers, collaborations, and emerging narratives.

• Prepare researchers and executives for interviews, briefings, and public appearances.

Support Research Launches & Publications

• Partner with research teams to plan communications for major papers, model releases, evaluations, and science initiatives.

• Collaborate with design, editorial, and social teams on blogs, explainers, visuals, and supporting materials.

• Ensure launches are grounded in evidence, aligned with policy and safety considerations, and appropriately scoped.

Cross-Functional Partnership

• Work closely with Product, Policy, Safety, Legal, and Marketing to align research communications with broader company goals.

• Serve as a communications thought partner to researchers—helping them anticipate questions, risks, and opportunities.

Risk Anticipation & Mitigation

• Identify potential reputational, scientific, or misinterpretation risks early.

• Develop mitigation strategies, Q&A, and guidance for sensitive or high-profile research topics.

• Help ensure OpenAI communicates responsibly about frontier capabilities and limitations.

You might thrive in this role if you have:

• 7+ years of experience in research, science, or technology communications

• Demonstrated experience working directly with scientists, engineers, or technical leaders.

• Strong understanding of AI, machine learning, or adjacent scientific domains

• Exceptional writing and editing skills, with the ability to adapt tone for expert and general audiences

• Proven judgment handling complex, ambiguous, or high-stakes narratives

• Experience managing multiple workstreams in a fast-paced environment with shifting priorities

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