Coordinator II-HAC · Honda

Wed, 22 Apr 2026 17:20:58 GMT
Engineering

Honda · Greensboro · onsite

The Field Service Representative provides technical support to HondaJet Authorized Service Centers, customers, and supports issue resolution. The role involves conducting planned and unplanned post-delivery customer visits, facilitating resolution of technical and customer satisfaction issues, and working with the Technical Support and Engineering teams to troubleshoot and resolve uncommon technical difficulties.

Key responsibilities include:

Conducting planned and unplanned post-delivery customer visits, communications, and facilitating resolution of technical and customer satisfaction issues.

Setting priorities and effectively escalating technical and/or aircraft operational concerns within the Customer's organization and Honda Aircraft Company.

Visiting Authorized Service Centers (ASCs) and supporting onsite audits in accordance with the Standard Operations Manual.

Working with the Technical Support and Engineering teams to troubleshoot, resolve uncommon technical difficulties, and to initiate development of approved repair procedures and drawings.

Updating management of customer's key aircraft operational and maintenance concerns/issues.

Understanding the Flight Ready and Engine Maintenance Programs to support customers' questions on program agreements.

Understanding and being able to effectively utilize Honda Aircraft Company's internal (customer support/in-service-related) processes, support resources to better support the customer.

The ideal candidate will have a Bachelor's degree from a four-year college or university in Business, Aviation Management, or a related technical field, and at least 5 years of experience in general aviation, with previous directly related work experience in customer support and/or product support.

The role requires excellent communication and problem-solving skills, with the ability to work effectively in a team environment and to facilitate resolution to complex technical issues and customer concerns.

Benefits include competitive base salary, paid overtime, regional bonus, industry-leading benefit plans, paid time off, company-paid short-term and long-term disability, 401K plan with company match, and relocation assistance.