Your responsibilities will include:

• Serving as a trusted Identity Coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing
• Learning our customers' business, gaining insights into their strategies, goals, and challenges, through the lens of identity
• Building and nurturing long-term relationships with stakeholder personas from developers, engineering leads, app builders, and product owners, through to C-level exec, evolving customers into Auth0 champions
• Conducting quarterly customer meetings with executives to recap past value, show progress on current initiatives and future state or roadmap items
• Conducting ad hoc customer meetings with technical practitioners on identity solutions, technical guidance and best practices
• Monitoring customer health, satisfaction, and engagement, proactively addressing risks and escalations
• Collaborating with stakeholders to develop strategies to increase customer adoption, and uncover growth opportunities that will solidify Auth0 for the entirety of customer identity
• Analysing trends, identifying areas for improvement, and taking action to optimise customer outcomes
• Acting as a product evangelist, educating customers on new features and alignment of roadmaps to enhance their experience
• Representing the voice of the customer, ensuring their needs and feedback shape the company's approach

The ideal candidate for this role has experience in either customer business-facing or technical delivery. They exhibit both interest and adaptability to both technical and business discussions, including agility in conversation and intelligent follow-through for customers. They are able to showcase an understanding of the TAM role through concrete examples of problem-solving strategies and tactics often faced in the role.

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