Secure Every Identity
\nOkta secures AI by building the trusted, neutral infrastructure that enables organisations to safely embrace this new era.
\nWe are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work.
\nThe Okta Technical Account Management (TAM) Team
\nThe TAM team empowers Okta customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach.
\nWe drive lasting success through elevated technical maturity, proactively guiding their identity decisions and long-term identity vision.
\nWe guide a customer’s strategy for customer identity, workforce identity, and security posture while driving value in Okta’s suite of products and, ultimately, retention at contract renewal.
\nThe Auth0 Technical Account Manager Opportunity
\nThis is an exciting opportunity for an experienced technical expert to join the Okta Japan TAM team.
\nThis role specialises in the Auth0 platform, which is an easy-to-implement, adaptable authentication and authorization platform for Consumer and SaaS applications.
\nYou will be working with a portfolio of well-known brands on their Auth0 implementations as an identity coach.
\nBuilding close relationships with technical stakeholders from early in the customer lifecycle, you will learn their business, goals, challenges and technical landscape,
\nensuring Okta delivers on a long-term strategic plan to help solve these challenges and realise the value of their Auth0 platform investment,
\nwhile continuing to evolve to solve new objectives and improve security posture.
\nResponsibilities
\nServe as a trusted Identity Coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing.
\nLearn our customers’ business, gaining insights into their strategies, goals, and challenges, through the lens of identity.
\nBuild and nurture long-term relationships with stakeholder personas from developers, engineering leads, app builders, and product owners, through to C-level exec, evolving customers into Auth0 champions.
\nConduct quarterly customer meetings with executives to recap past value, show progress on current initiatives and future state or roadmap items.
\nConduct ad hoc customer meetings with technical practitioners on identity solutions, technical guidance and best practices.
\nMonitor customer health, satisfaction, and engagement, proactively addressing risks and escalations.
\nCollaborate with stakeholders to develop strategies to increase customer adoption, and uncover growth opportunities that will solidify Auth0 for the entirety of customer identity.
\nAnalyse trends, identify areas for improvement, and take action to optimise customer outcomes.
\nAct as a product evangelist, educating customers on new features and alignment of roadmaps to enhance their experience.
\nRepresent the voice of the customer, ensuring their needs and feedback shape the company’s approach.
\nRequirements
\n3+ years of total experience in information technology, with a Bachelor’s degree; or an advanced degree without experience; or equivalent experience.
\nNative-level Japanese proficiency with excellent communication and reading comprehension skills.
\nAbility to ask questions and express opinions in English via email, Slack, or one-on-one conversations.
\nFamiliarity with the following core CIAM areas or technical competencies:
\nTechnologies and protocols to support authentication and authorization (OAuth, OpenID Connect, and SAML 2.0)
\nConsuming APIs and HTTP request methods
\nHigh-level understanding of custom consumer and SaaS apps, both web and native
\nPassion for learning cybersecurity principles for IT and consumer applications
\nExperience with SaaS/PaaS/cloud-based services, driving their adoption, integration, and ongoing use
\nBasic knowledge of software development lifecycle, interest in programming languages, and application builder practices
\nA customer-first mindset with the energy and problem-solving skills to address technical challenges and achieve customers' business and technical objectives
\nAbility to manage multiple projects simultaneously, perform customer research, generate reports, and analyse data.
\nStrong presentation and whiteboarding/diagram skills
\nExcellent communication skills with the ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to C-level exec
\nAbility to influence customer behaviour & health metrics across a portfolio of customers
\nXML job scraping automation by YubHub
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