You will work closely with engineering and research teams to identify the stories worth telling, then lead the editorial process from first draft through to publication. This isn't a role where you'll be writing everything yourself , a big part of the job is drawing out great writing from engineers who have deep expertise, and helping them turn that expertise into something the wider world can learn from.

Responsibilities:

• Define and maintain the editorial strategy for the engineering blog, including editorial calendar, content mix, and voice and tone guidelines

• Source and develop blog post ideas in collaboration with engineering and research teams, identifying work that is well-suited to external publication

• Edit posts end-to-end , from substantive feedback on structure and clarity through to line-level polish , while preserving technical accuracy and the author's voice

• Coach and support engineers through the writing and revision process, helping produce strong drafts and building their confidence as contributors over time

• Work with engineering leadership and developer relations to ensure published content is coordinated with other developer content, aligns with team priorities, and is appropriately timed relative to product launches, research releases, or other milestones

• Coordinate with communications and marketing teams on promotion and audience strategy for published posts

• Coordinate with design on diagrams and visuals that support technical content

You may be a good fit if you:

• Have 5+ years of editorial experience, with a strong track record of editing technical or complex content for broad audiences

• Are an exceptionally skilled editor , someone who can improve a piece significantly without losing what made it worth reading in the first place

• Have curiosity about engineering and technology, and can get up to speed quickly on new technical topics

• Are skilled at drawing out ideas from subject-matter experts and helping them articulate their thinking clearly on the page

• Can think strategically about content , not just individual posts, but how they collectively build a coherent picture of the organization's engineering work

• Are comfortable working across teams and navigating the competing priorities that come with turning internal work into external-facing content

Strong candidates may also:

• Have a background in technical writing, developer communications, or engineering

• Have experience running or significantly contributing to a technical blog or publication

• Be familiar with the AI and machine learning landscape, and how technical work in this space is communicated to practitioner and general audiences

• Have experience building or scaling editorial workflows , including processes for review, approval, and publication , within a fast-moving organisation

• Have a portfolio that demonstrates editing work on technically dense material

The annual compensation range for this role is $255,000-$320,000 USD.

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LOCATION: Singapore

DEPARTMENT: Trust and Safety

JOB DESCRIPTION:

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.

Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join: The mission of the Airbnb Global Safety and Risk Management (GSRM) team, as a component of Fraud and Safety Operations (FSO), is to foster a safe, secure, and healthy workplace for our employee community and peace of mind for Airbnb’s global community.

Airbnb GSRM programs include Global Threat Assessment; Open Source Investigations; Insider Threat Prevention; Organized Criminal Syndicate Investigations; Global Law Enforcement Engagement; and Law Enforcement Operations.

The Difference You Will Make: The Law Enforcement Operations (LE Ops) Manager will serve law enforcement and Airbnb in responding to data requests across APAC.

This individual should be committed to collaboration between Airbnb and law enforcement (LE) in protecting our hosts, guests, and the global community while ensuring the privacy and protection of data.

The LE Ops team requires vigilance, dedication, and problem-solving skills as it identifies threats and takes appropriate action.

The APAC LE Ops team is a critical component to global operations coordinating communication and responses with LE on a 24/7/365 basis.

A Typical Day:

We are looking for a passionate and relational leader to shape strategy, pursue excellence and efficiency, and develop the members of the APAC team, while also contributing to GSRM’s broader safety efforts and ensuring compliant and timely responses to LE requests.

The successful candidate is a strategic problem solver and communication specialist with a creative mentality who can lead people, manage workflows, and work collaboratively across senior functional leadership with cross-functional teams.

The Law Enforcement Operations Manager will report directly to the Senior Manager, Global Law Enforcement Operations.

Your Expertise:

Manage performance and growth of a small team of Law Enforcement Operations Associates and how we respond to law enforcement authorities across the APAC region

Work closely with our Legal team on Airbnb’s response to law enforcement requests for user data

Work with other Airbnb teams to develop and coordinate active matters with law enforcement

Assist in the development, refinement, and execution of policies, processes, and workflows relating to the production of data in response to legal requests from law enforcement

Develop and assess accuracy, efficiency, and other mission success data in support of continuous improvement

Lead the team to track, analyze, and accurately respond to a variety of legal requests for user data working directly with law enforcement and security services, including search warrants, court orders, international requests and subpoenas

Support operational escalations related to critical matters from global team members, cross-functional partners, and collaborate on operational decisions

Ensure that all requests are scrutinized and handled in strict accordance with applicable laws, our terms of service, and our law enforcement guidelines

Develop and deliver familiarity education to law enforcement partners

Support the expansion of healthy law enforcement engagement and communication

Lead LE Ops APAC in planning, staffing, budgeting, and managing expenses

Requirements:

7+ years of relevant work experience, including 2 years of hands-on leadership experience, or relevant senior level LE response function at a similar company or LE agency.

Knowledge and experience related to data protection legislation and online investigations.

Significant experience working collaboratively with LE agencies, security services, and data protection authorities.

Proven capacity to manage and resolve complex problems and sensitive issues using sound judgment and communication in handling emergent matters.

Experience prioritizing multiple functions and tasks while managing core work responsibilities without compromising quality.

Effective at identifying talent and building effective teams through trusted relationships.

Executive presence with outstanding communication skills including written, verbal and presentation skills with the ability to create executive communications and presentations.

Sound judgment & ability to work independently with minimal supervisory oversight.

Flexibility and willingness to travel and work off hours, including weekends and occasionally holidays, in order to support emergency matters and interact with law enforcement and employees located across the globe.

Demonstrated commitment to Airbnb’s core values.

Preferred Experience:

Proficiency in a second APAC language is desirable.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible.

We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions.

All qualified individuals are encouraged to apply.

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This role will act as an operational backbone for our Customer Experience function, bringing structure and clarity to a complex, fast-moving environment. You will manage the systems, processes, and workflows that support customer delivery, onboarding, and overall operational excellence. This role requires close collaboration across Revenue Operations, Accounting, Engineering, and Customer Experience to deliver best-in-class customer experiences.

Key responsibilities include:

• Managing workflows and data across systems such as Salesforce, JIRA, or similar platforms
• Bridging technical and operational conversations, working effectively with engineers and business stakeholders
• Analyzing data to turn insights into actionable recommendations
• Developing and implementing process improvements to increase efficiency and effectiveness
• Collaborating with cross-functional teams to ensure seamless customer experiences

Requirements:

• 5-7 years of experience in customer experience/solutions operations, business operations, or a similar role,ideally in cloud infrastructure, SaaS, or AI/ML environments
• Proven experience managing workflows and data across systems such as Salesforce, JIRA, or similar platforms
• Strong ability to bridge technical and operational conversations, working effectively with engineers and business stakeholders
• Analytical and systems-minded thinker, capable of turning data into actionable insight
• Excellent written and verbal communication skills

Preferred qualifications include:

• Previous experience with cloud infrastructure concepts (e.g., Kubernetes, container orchestration, and AI/ML infrastructure)
• Familiarity with DevOps or AI/ML tooling (e.g., SUNK, Terraform, Helm, or related platforms)
• Willingness to work in a hybrid environment (3 days per week in-office)

If you're a motivated and detail-oriented individual who thrives in fast-paced environments, we'd love to hear from you!

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Responsibilities:

• Lead the Bangalore Fraud Operations Centre, managing team leads and senior associates
• Own core fraud investigations and complex investigations, including escalations and time-sensitive incident response in partnership with global Fraud/Risk stakeholders
• Establish and run the operating system for the org: goal setting, team cadences, SOPs, change management, queue health, SLAs, QA programs, calibration, and readiness for new products/markets
• Define, develop, and represent key operational and risk metrics for the Bangalore centre (through dashboards and recurring readouts), translating data into actions and priorities
• Drive process development and continuous improvement: root cause analysis, defect reduction, policy adherence, and consistency across reviewers and teams
• Partner with other Risk teams to evolve fraud tooling and workflows (manual and automated actioning), including safe rollout and measurement of changes
• Support outsourcing relevant workflows: identify transition candidates, design/standardize processes for hand off, and support training as needed
• Own staffing models, capacity planning, scheduling, hiring plans, onboarding, and training strategy to meet business needs while maintaining a high bar for quality and user experience
• Maintain close “floor” engagement: regularly dive into cases, review decisions, support frontline judgment, and ensure feedback loops translate into measurable improvements
• Partner with recruiting to define role profiles and interview loops, drive bar-raising hiring decisions, and build a diverse team
• Own career development and succession planning, team health and engagement
• Build a great culture, a destination workplace, fostering our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment

You are an operations leader who can scale fraud investigation and review programs while staying close to the details. You are fluent in running high-performing teams through clear metrics and operating cadence, and you can partner cross-functionally to evolve tooling and processes. You bring sound judgment, calm execution under pressure, and a bias toward data-backed solutions and measurable improvements in both fraud outcomes and user experience.

Minimum requirements:

• Experience leading cross-functional initiatives and driving change through ambiguity, including new workflows for new products, markets, or emerging fraud patterns
• Experience leading fraud, risk, trust & safety, or investigations operations in a high-scale environment, including managing managers/team leads
• Ability to partner effectively with internal globally distributed stakeholders and comfortable leading internal teams and vendors
• Proven ability to define and operationalize metrics (e.g., accuracy/quality, SLAs, throughput, loss outcomes, appeals/rework, user friction) and use data to drive priorities
• Comfort working across detection systems and manual/automated actioning systems; ability to translate operational needs into product/engineering requirements
• Strong operational background including new process launches, service delivery and strong at building operating models
• Excellent written and verbal communication skills, including presenting in operational reviews and representing the team in high-pressure escalations in English
• Skill and credibility doing the core work of a user-facing team with a high bar for quality, and a willingness to lead by example
• At least 7+ years of direct people management experience; this includes handling performance management and proactively coach/mentor individuals
• Experience with payments, risk, compliance, or financial industry operations

Preferred qualifications:

• Demonstrated ability to run an operations centre: capacity planning, scheduling, queue management, performance management, and quality programs
• Strong fraud domain depth across investigation workflows, risk vectors, and decision frameworks; able to independently review cases and guide frontline judgment
• Experience scaling or transforming fraud review operations through process redesign, tooling improvements, and/or vendor partnerships
• Experience with payments risk (CNP/card testing, ATO, merchant fraud, transaction fraud) and familiarity with how upstream detection and downstream enforcement interact
• Strong analytics proficiency (building/owning dashboards; querying data directly) and comfort partnering deeply with data science/engineering
• Experience operating in a global, follow-the-sun model and partnering across time zones

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We are seeking a highly skilled and experienced HCM Cloud Transformation Consultant to join a dynamic programme team driving a large-scale Human Capital Management (HCM) cloud transformation initiative.

In this role, you will be part of a team focusing on HCM innovation and NextGen AI powered Hire to Retire Solutions in pursuit of enabling world-class workforce operations and experiences. You will guide our clients through HR Transformation, process redesign and change leveraging HR technology to create an impact on business outcomes.

More specifically, the responsibilities of this role include the following areas of expertise:

• End-to-end delivery of HCM cloud transformation projects

• Collaboration with stakeholders across the business functions to define requirements and ensure alignment with strategic goals

• Providing expert guidance on HCM cloud capabilities, configuration, and best practices

• Driving continuous improvement and innovation in HR processes through both reimagined design experience as well as latest technology

• Managed large cloud HCM Transformation for global and complex organisations across multiple country and multiple module rollouts

• HR IT Landscape Design; HR Cloud Vendor Selection; HR Cloud Readiness Assessment; HR Cloud Operations & Support Model Design

• Deliver HR TOM and experience-driven HR Process Design including AI Accelerators as part of our HR Cloud implementations (AI in HR Strategy & Use Case Design)

• Provide HR Cloud-based Workforce Transformation Advisory from Talent Marketplace solutioning via skill-based organization towards Learning Agility, Upskilling and Reskilling initiatives

• Facilitate HR workshops and craft insightful presentations, providing actionable recommendations

• Contribute to practice development and pre-sales activities to further develop our service offerings, proposals and go-to-market initiatives

• Lead teams, fostering an environment of continuous learning and growth

We are looking for a professional with robust consulting background or business and/or corporate experience in HR (IT) Transformation, HR Cloud Advisory and Hire-to-Retire HXM Technologies gained in in-house role, preferably in large-scale international environments. The ideal candidate should be able to demonstrate experience and knowledge in at least one of the following areas:

• Have a broad business skill set including stakeholder management, problem-solving, and resilience
• Have experience in gathering, validating, synthesizing, documenting, and communicating data and information for a range of audiences
• Have excellent interpersonal skills and strong written and verbal communication skills in country’s official language(s) (C2 proficiency) and English (C2 proficiency), project-related mobility/willingness to travel
• Domain expertise in HR employee lifecycle H2R, including HR process design, creation of formal process documentation and detailed process maps
• Translation of employee experience needs into business requirements to drive digital and AI-empowered HR platforms deployment
• Knowledge and experience in implementing Oracle HCM Cloud as well as HR Ticketing / Workflow Management Tools (e.g. ServiceNow HRSD, Salesforce)
• Managing vendor relationships and technology selection processes
• In-depth knowledge and ability to design and optimize HR Operating Models
• Ability for conducting HR & HR IT workshops and subsequently creating recommendation reports, thought leadership and transformation roadmaps
• Strong facilitation, communication, and problem-solving abilities
• Ability to lead project teams and mentor junior consultants
• Demonstrable experience in developing proposals and offerings, either for internal or external clients
• Contribution to practice development, including go-to-market strategies and developing others

To qualify for the role, you must have:

• Proven track record in delivering HCM cloud transformation programmes (minimum 5-6 years for senior consultants and 8-10 years for Principals)

• Strong understanding of digital transformation principles and best practices

• In-depth understanding of Oracle Cloud HCM

• HR Product- and HR Cloud Module based knowledge in areas such as Core HR, Performance Management, Talent Development, Succession Planning, Recruiting & Onboarding, Learning Management, Job Architecture Design & Skills Management, People Analytics, Time & Attendance, Total Rewards & Payroll etc.

• Excellent stakeholder management and communication skills

• Experience in agile and waterfall delivery methodologies

• Relevant certifications in HCM platforms (preferred)

• In-depth understanding of H2R cycle

• HR Cloud module-related knowledge & certifications

• Practical knowledge of AI, GenAI and automation tools transforming HR processes

• Expertise in managing complex and multi-regional projects

Given that this is just a short snapshot of the role we encourage you to apply even if you don't meet all the requirements listed above. We are looking for team members who strive to make an impact and are eager to learn. If this sounds like you and you feel you have the skills and experience required, then please apply now.

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As a Mid-Market Account Executive on Anthropic's High Tech team, you'll drive the adoption of safe, frontier AI by securing strategic deals with tech-forward mid-market companies, unlocking new value streams throughout their business. The role sits at the intersection of consultative selling and technical fluency, helping customers empower their workforce, accelerate processes, and build products with Claude. In collaboration with GTM, Product, Engineering, and cross-functional teams, you'll continuously refine our value proposition, sales methodology, and market positioning to ensure differentiated value across the ecosystem.

Responsibilities:

• Run an end-to-end sales cycle, from first outbound to launch
• Win new business and expand existing accounts
• Build and execute sales strategies that drive quota attainment. Identify market opportunities, generate pipeline, and drive revenue
• Become a trusted advisor to customers, understanding their unique needs and crafting tailored AI solutions
• Leverage your technical aptitude to earn credibility with engineers, product leaders, and executives
• Shape product roadmaps by gathering customer feedback and translating market needs into actionable insights for Product and Engineering teams
• Contribute to the Mid-Market GTM strategy by sharing learnings, refining playbooks, and identifying process improvements that make the team more effective

You may be a good fit if you have:

• 4+ years of enterprise sales experience driving adoption of emerging technologies with a consultative, solutions-oriented sales approach
• Proven experience exceeding revenue targets in fast-paced organizations by effectively managing an evolving pipeline and sales process
• Demonstrated ability to navigate dynamic stakeholder ecosystems, building consensus and providing innovative solutions to disparate groups
• Extensive experience negotiating highly complex, customized commercial agreements with multiple stakeholders
• Excellent communication skills with the ability to build trust and credibility with C-level executives
• Experience automating workflows or building automations to handle the repeatable components of a sales process
• A passion for and/or experience with advanced AI systems. You feel strongly about ensuring frontier AI systems are developed safely

Logistics

• Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience.
• Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
• Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

Your safety matters to us.

To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings.

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Trust & Safety Operations Analyst

Location

San Francisco

Employment Type

Full time

Department

Compensation

• $189K – $280K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

At OpenAI, our Trust, Safety & Risk Operations teams safeguard our products, users, and the company from abuse, fraud, scams, regulatory non-compliance, and other emerging risks. We operate at the intersection of operations, compliance, user trust, and safety working closely with Legal, Policy, Engineering, Product, Go-To-Market, and external partners to ensure our platforms are safe, compliant, and trusted by a diverse, global user base.

We support users across ChatGPT, our API, enterprise offerings, and developer tools handling sensitive inbound cases, building detection and enforcement systems, and scaling operational processes to meet the demands of a fast-moving, high-stakes environment.

About the Role

We are seeking experienced, senior-level analysts who specialize in one or more of the following areas:

• Content Integrity & Scaled Enforcement – Detecting, reviewing, and acting on policy violations, harmful content, and emerging abuse patterns at scale.

• Emerging Risk Operations – Identifying, triaging, and mitigating new and complex safety, policy, or integrity challenges in a rapidly evolving AI landscape.

In this role, you will own high-sensitivity workflows, act as an incident manager for complex cases, and build scalable operational systems; including tooling, automation, and vendor processes that reinforce user safety and trust while meeting our legal, ethical, and product obligations.

We use a hybrid work model of 3 days in the San Francisco office per week and offer relocation assistance to new employees.

Please note: This role may involve exposure to sensitive content, including material that is sexual, violent, or otherwise disturbing.

In This Role, You Will:

• Handle and resolve high-priority cases in your area of specialization (scaled content enforcement, fraud/scams, privacy/regulatory, or emerging risks).

• Perform in-depth risk evaluations and investigations using internal tools, product signals, and third-party data.

• Act as incident manager for escalations requiring nuanced policy, legal, or regulatory interpretation.

• Partner with cross-functional teams to design and implement world-class operational workflows, decision trees, and automation strategies.

• Build feedback loops from casework to inform product, engineering, and policy improvements.

• Develop and maintain playbooks, SOPs, macros, and knowledge resources for internal teams and vendors.

• Lead or contribute to cross-functional projects, from zero-to-one process builds to global operational scale-ups.

• Monitor operational health through case quality audits, SLA adherence, escalation accuracy, and user satisfaction metrics.

• Train and support vendor teams, ensuring consistent quality and alignment with OpenAI’s trust and safety standards.

You Might Thrive in This Role If You:

• Have 5+ years of experience in one or more of: trust & safety, fraud prevention, scam investigation, privacy/legal operations, compliance, or other risk/integrity domains ideally in a global or high-growth tech environment.

• Leverage OpenAI technology to enhance workflows, improve decision-making, and scale operational impact.

• Bring deep domain expertise in your specialization area and familiarity with relevant legal, policy, and technical frameworks.

• Have a track record of scaling operations, building processes, and working cross-functionally to improve performance and safety outcomes.

• Possess exceptional analytical skills able to detect patterns, assess risk, and recommend policy or product changes based on evidence.

• Communicate with clarity, empathy, and precision especially in sensitive user-facing contexts.

• Thrive in ambiguous, high-autonomy environments and balance speed with diligence.

Are comfortable with frequent context switching, managing multiple projects, and prioritizing impact.

What We Offer

• Competitive salary and equity package

• Comprehensive benefits, including medical, dental, and vision insurance

• 401(k) retirement plan with employer match

• Paid parental leave and medical and caregiver leave

• Flexible PTO and paid company holidays

• Mental health and wellness support

• Annual learning and development stipend

• Daily meals in our offices and meal delivery credits

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends

How to Apply

If you are a motivated and experienced professional looking to join a dynamic team, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

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Location

Washington, DC

Employment Type

Full time

Location Type

Hybrid

Department

Global Affairs

Compensation

• $138K – $190K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

OpenAI’s mission is to ensure that artificial general intelligence (AGI) benefits all of humanity. Achieving this goal requires more than cutting-edge research—it also demands deep, durable engagement with the policymakers, communities, institutions, and partners shaping the future of AI and the infrastructure that supports it.

The Global Affairs team leads this engagement, and the US & Canada Policy and Partnerships team focuses on our work in the US and Canada at the federal, provincial, and state levels. We build trusted relationships with public officials, regulators, community stakeholders and partners to help inform our work. By bringing external insights into OpenAI—and translating OpenAI’s priorities outward—we help advance thoughtful regulation, responsible standards, and governance frameworks that promote the safe and beneficial development and deployment of AI technologies.

About the Role

We’re looking for a highly organized, proactive, and mission-driven Program Manager to join the US & Canada Policy and Partnerships Team within Global Affairs. This role will facilitate and enable the operational effectiveness of a fast-moving portfolio spanning US federal and state policy, Canada policy, and partnerships / external affairs workstreams.

You will sit at the center of a highly cross-functional environment and support program execution across parallel policy campaigns, stakeholder engagements, briefings, convenings, and strategic partnerships. You’ll help bring structure and clarity to complex workflows, maintain integrated planning and tracking across teams, and ensure work moves forward smoothly and on schedule.

Reporting to the Head of US and Canada Policy and Partnerships, this is a hands-on role for someone who can juggle competing priorities without dropping details, and enjoys building the systems that turn strategy into consistent execution. The ideal candidate is also fluent in using and leveraging AI tools to increase organizational effectiveness, through automating routine coordination, improving situational awareness, and accelerating decision-making.

Key Responsibilities

• Manage and coordinate multiple concurrent projects, ensuring clear timelines, ownership, and deliverables across internal teams and external partners.

• Provide operational support for policymaker and stakeholder engagements in the US and Canada - including briefing materials and logistical support for external meetings, executive visits, and convenings.

• Maintain an integrated team-wide planning system (campaign calendars, engagement trackers, policy priorities, deliverable timelines).

• Build and drive operating rhythms (weekly planning, leadership updates, workflows), keeping distributed teams aligned across time zones.

• Develop and use our AI tools to strengthen team organization and effectiveness.

• Serve as the operational point person for consultants and vendors.

• Provide operational and administrative support to the Head of US and Canada Policy and Partnerships.

Qualifications

• 5+ years of experience in program management, project management, operations, or similar roles supporting multiple concurrent workstreams in fast-paced environments.

• Demonstrated ability to manage across a broad and diverse set of stakeholders (both internal cross-functional teams and external partners) with excellent judgment and discretion.

• Proficiency with AI tools and strong ability to translate AI capability into practical team workflows.

• Exceptional organizational skill and attention to detail; comfortable building systems that scale coordination across a complex portfolio.

• Strong analytical and writing skills; ability to synthesize complex policy, regulatory, or stakeholder contexts into clear, actionable outputs.

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