GitLab is seeking a Professional Services Engineer to join our team in the United Arab Emirates. As a Professional Services Engineer, you will engage with customers to provide installation, migration, training, and advisory services. You will handle installations ranging from single-node Omnibus installs to our largest reference architectures utilizing IaC/CaC, migrations from multiple systems to GitLab SaaS or self-hosted, and advisory services across the entire GitLab feature stack.

Key Responsibilities:

• Use a consultative approach to customer engagements
• Deliver on SOW with guidance from technical architects
• Scope may include installation and configuration of GitLab solutions in the customer environment, providing technical training sessions remotely and/or on-site, providing documentation for implementation, guides, maintenance, etc relevant to the customer requirements
• Manage creation of new and/or maintenance of existing artifacts and templates for deliverables and training
• Develop and implement migration plans for customer VCS & data migration
• Contribute to the extension and maintenance of documentation/scripts for implementation and workflow to align with custom requirements
• Document opportunities to help the customer achieve their vision more effectively and efficiently
• Communicate opportunities to the customer project and account team
• Support engagement managers on quoting and scoping of SOWs
• Document and implement improvements for Professional Services engagement processes

Requirements:

• Professional exposure with one or more IaC/CaC technologies: Terraform, Ansible, Packer, Puppet, Chef
• Professional exposure with one or more cloud providers: AWS, GCP, Azure
• Proficient in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment
• Experience using, deploying, or configuring GitLab
• Comfortable working in a fast-paced environment, sometimes with multiple customer engagements at once
• Positive disposition and solution-oriented mindset
• Effective communication skills: Regularly achieve consensus with peers, and provide clear status updates
• Self-motivated and self-managing, with strong organizational skills
• Shares GitLab values, and work in accordance with those values
• Ability to thrive in a fully remote organization

Benefits:

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave
• Home office support

Note: We welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement.

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