The IT Systems Team at xAI manages a dynamic and evolving virtual infrastructure providing secure, high-performance, and reliable corporate resources for business-critical users and applications.
\nThis role focuses on building, deploying, and managing internal Windows and Linux infrastructure while collaborating with other teams to develop scalable solutions.
\nResponsibilities:
\nRequired Qualifications:
\nBasic Qualifications:
\nCompensation and Benefits:
\n$162,000 - $226,000
\nBase salary is just one part of our total rewards package at xAI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.
\nITAR Requirements:
\nTo conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
\nXML job scraping automation by YubHub
","url":"https://yubhub.co/jobs/job_e994a45c-88a","directApply":true,"hiringOrganization":{"@type":"Organization","name":"xAI","sameAs":"https://www.xai.com/","logo":"https://logos.yubhub.co/xai.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/xai/jobs/4871633007","x-work-arrangement":"onsite","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":"$162,000 - $226,000","x-skills-required":["infrastructure management","automation","systems engineering","corporate infrastructure","windows servers","linux servers","vmware technologies","puppet enterprise","configuration management","scalable storage solutions","netapp","performance metrics","basic networking concepts","scripting languages","bash","python","perl","vmware services","data center virtualization","horizon"],"x-skills-preferred":[],"datePosted":"2026-04-18T15:38:18.741Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Palo Alto, CA"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"infrastructure management, automation, systems engineering, corporate infrastructure, windows servers, linux servers, vmware technologies, puppet enterprise, configuration management, scalable storage solutions, netapp, performance metrics, basic networking concepts, scripting languages, bash, python, perl, vmware services, data center virtualization, horizon","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":162000,"maxValue":226000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_6f25b435-69f"},"title":"Technical Support Engineer – On-Premise","description":"We are seeking a Technical Support Engineer - On-Premise Infrastructure to join our Support team in France. This role is ideal for someone who excels at technical troubleshooting, incident investigation, and customer communication in a B2B environment.
\nAs a key member of the support team, you will be responsible for handling escalated technical issues from on-premise enterprise clients, reproducing complex problems, and collaborating with engineering, data, and product teams to ensure swift resolution. You will report directly to the Head of Support, and play a critical role in maintaining customer satisfaction and improving our support operations.
\nKey Responsibilities:
\nKnowledge Sharing & Process Improvement:
\nCustomer-Centric Approach:
\nTechnical Expertise:
\nXML job scraping automation by YubHub
","url":"https://yubhub.co/jobs/job_6f25b435-69f","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Mistral AI","sameAs":"https://mistral.ai/careers","logo":"https://logos.yubhub.co/mistral.ai.png"},"x-apply-url":"https://jobs.lever.co/mistral/f00a13aa-61f1-4c56-993c-20846adc2b15","x-work-arrangement":"onsite","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Linux/Windows servers","Networking","Virtualization","Storage","Security","Kubernetes/Helm","Terraform","AI/ML pipelines","LLM/RAG deployments","GPU acceleration","Data storage solutions","Intercom","Monitoring tools","Scripting (Bash/Python)","Diagnostic utilities"],"x-skills-preferred":[],"datePosted":"2026-04-17T12:47:50.345Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Paris"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Linux/Windows servers, Networking, Virtualization, Storage, Security, Kubernetes/Helm, Terraform, AI/ML pipelines, LLM/RAG deployments, GPU acceleration, Data storage solutions, Intercom, Monitoring tools, Scripting (Bash/Python), Diagnostic utilities"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_3e77a678-cf0"},"title":"Technical Support Engineer – On-Premise","description":"We are seeking a Technical Support Engineer - On-Premise Infrastructure to join our Support team in France. This role is ideal for someone who excels at technical troubleshooting, incident investigation, and customer communication in a B2B environment.
\nAs a key member of the support team, you will be responsible for handling escalated technical issues from on-premise enterprise clients, reproducing complex problems, and collaborating with engineering, data, and product teams to ensure swift resolution. You will report directly to the Head of Support, and play a critical role in maintaining customer satisfaction and improving our support operations.
\nThis is a unique opportunity to work at the intersection of AI infrastructure, customer success, and technical problem-solving.
\nKey Responsibilities:
\nTechnical Support & Incident Management
\n• Frontline Investigation: Handle escalated tickets from enterprise clients via Intercom, focusing on on-premise infrastructure and AI-related issues (e.g., deployment, performance, integration, security).
\n• Root Cause Analysis: Ask the right questions to gather context, reproduce issues in test environments, and diagnose technical problems (systems, networks, storage, GPU clusters, AI models).
\n• Cross-Team Collaboration: Work closely with engineering, and deployment teams to escalate, track, and resolve incidents efficiently.
\n• Proactive Communication: Provide clear, empathetic, and timely updates to clients and internal stakeholders, ensuring transparency throughout the resolution process.
\nKnowledge Sharing & Process Improvement
\n• Documentation: Create and update technical FAQs, troubleshooting guides, and internal knowledge base articles to empower self-serve/L1 team and reduce recurrence of issues.
\n• Feedback Loop: Identify recurring pain points in on-premise deployments and suggest improvements to product, documentation, or support workflows.
\nCustomer-Centric Approach
\n• Empathy & Ownership: Maintain a customer-first mindset, ensuring clients feel heard and supported, even in high-pressure situations.
\n• Solution-Oriented: Proactively propose workarounds, fixes, or process optimizations to enhance the customer experience and reduce incident resolution time.
\nTechnical Expertise
\n• On-Premise & Cloud Environments: Deep understanding of Linux/Windows servers, networking, virtualization, storage, security (firewalls, RGPD compliance), and cloud providers (AWS, GCP, Azure).
\n• Kubernetes/Helm: Experience with deployment, scaling, and troubleshooting of applications in Kubernetes clusters using Helm charts.
\n• Terraform: Familiarity with Infrastructure as Code (IaC) for managing cloud resources is a strong plus.
\n• AI Infrastructure: Knowledge of AI/ML pipelines, LLM/RAG deployments, GPU acceleration, and data storage solutions for enterprise clients.
\n• Tooling: Proficiency in Intercom, monitoring tools, scripting (Bash/Python), and diagnostic utilities (logs, performance metrics).
\nWho you are:
\nRequired Experience: 3+ years in technical support, systems administration, or DevOps, with a focus on on-premise or hybrid infrastructures.
\nTechnical Skills:
\n• Hands-on experience with troubleshooting complex technical issues in enterprise environments.
\n• Knowledge of AI/ML workflows, data pipelines, or high-performance computing (a strong plus).
\n• Familiarity with ticketing systems (Intercom), RGPD compliance, and security best practices.
\nSoft Skills:
\n• Exceptional problem-solving and analytical skills.
\n• Strong written and verbal communication in French and English (additional languages are a bonus).
\n• Ability to explain technical concepts clearly to non-technical stakeholders.
\nMindset:
\n• Customer-obsessed, with a passion for delivering high-quality support.
\n• Collaborative, able to work effectively in a distributed, fast-paced team.
\n• Curious and adaptable, with a willingness to learn and master new technologies.
\nWhy Join Mistral AI?
\n• Impact: Directly contribute to the success of enterprise AI deployments and shape the future of on-premise support.
\n• Growth: Opportunities for career advancement in support leadership, technical specialization, or customer success.
\n• Innovation: Work with cutting-edge AI technology in a dynamic, mission-driven company.
\n• Team: Join a passionate, diverse, and low-ego team that values collaboration and continuous learning.
\n• Work Environment: Hybrid flexibility (Paris office) with a focus on work-life balance and professional development.
\nXML job scraping automation by YubHub
","url":"https://yubhub.co/jobs/job_3e77a678-cf0","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Mistral AI","sameAs":"https://mistral.ai/careers"},"x-apply-url":"https://jobs.lever.co/mistral/f00a13aa-61f1-4c56-993c-20846adc2b15","x-work-arrangement":"onsite","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Linux/Windows servers","Networking","Virtualization","Storage","Security","Cloud providers","Kubernetes/Helm","Terraform","AI/ML pipelines","LLM/RAG deployments","GPU acceleration","Data storage solutions","Intercom","Monitoring tools","Scripting","Diagnostic utilities"],"x-skills-preferred":[],"datePosted":"2026-03-10T11:31:48.488Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Paris"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Linux/Windows servers, Networking, Virtualization, Storage, Security, Cloud providers, Kubernetes/Helm, Terraform, AI/ML pipelines, LLM/RAG deployments, GPU acceleration, Data storage solutions, Intercom, Monitoring tools, Scripting, Diagnostic utilities"}]}