Key responsibilities include serving as the primary interface with trading business units, ensuring seamless technology operations, and proactively addressing issues. The ideal candidate will thrive in a collaborative environment, demonstrate a strong sense of ownership, and be passionate about providing world-class support to drive business success.

The role requires a minimum of 5+ years of progressive technical support experience in an enterprise-level environment, preferably within the financial industry. The ideal candidate will have strong knowledge of Active Directory and Exchange, familiarity with ITIL frameworks and tools such as ServiceNow, and proven experience with market data platforms and vendor integrations.

In addition to the above requirements, the successful candidate will be able to prioritize and perform under pressure in a fast-moving, constantly changing environment. They will also be able to maintain and expand technical knowledge through continuous learning, with a focus on delivering exceptional customer support.

This is an exciting opportunity to work at the heart of a fast-paced trading environment, where technology and business intersect. You will have the chance to collaborate with top-tier professionals, tackle complex challenges, and make a direct impact on the success of our trading operations.

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• Compute, classify, and record numerical data to maintain complete financial records.
• Verify the accuracy of figures, calculations, and postings related to business transactions recorded by other staff members.
• Approach all interactions with guests and employees in a friendly, service-oriented manner, ensuring a welcoming environment.
• Adhere to all standards and regulations to promote safe and efficient hotel operations.
• Initiate and complete the end of day process, including balancing daily work and maintaining cashiering responsibilities.
• Manage all Front Office computer system operations/functions and handle guest requests promptly.
• Maintain proper records, including log books and other documentation.
• Be familiar with and enforce all hotel policies and house rules.
• Complete initial direct bills daily, attach necessary documentation, and place on the Property.
• Prepare and distribute the Daily Flash Report.
• Ensure that all employees are attentive, friendly, helpful, and courteous to guests, managers, and fellow employees. Ideal Background
• Minimum 1 year of hotel or related field experience.
• High School diploma or equivalent college coursework in relevant areas a plus.
• Ability to work independently with minimal supervision.
• Strong problem-solving skills to address guest issues and emergencies.
• Familiarity with Windows OS, approved spreadsheets, and word processing.
• Clear communication skills.
• Quick and accurate decision-making abilities.
• Ability to thrive in high-pressure situations.
• Effective problem-solving skills, including prevention and resolution.
• Capability to assimilate complex information and adapt as necessary.
• Proficiency in financial data analysis and basic arithmetic.
• Comfort working in a self-managed environment.
• Active listening and conflict resolution skills.
• Maintaining composure and professionalism under pressure.

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