The ideal candidate should be prepared to go beyond boundaries and extend support to the team and members.

Support essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.

• Support end-users following the IT Service Management Framework.
• Participate in service improvement projects and initiatives.
• Monitor system performance and troubleshoot issues.
• Help to improve the IT security posture and participate in internal and external audits.
• Carry out procurement and policy implementation tasks.
• Support clients and client-supporting teams on IT-related requests and projects.
• Run staff onboarding and offboarding sessions

Proven experience as a System Administrator, Network Administrator, or similar role.

• Basic knowledge of cloud platforms (GCP, Google Workspace, AWS, Azure).
• Experience with networks (LAN, WAN, WLAN) and patch management.
• Knowledge of system security data backup/recovery.
• Familiarity with various operating systems and platforms, including Mac/Apple OS/Windows/Chrome OS.
• Resourcefulness and problem-solving aptitude.
• Knowledge of Windows Intune and Jamf Pro.
• Working knowledge of ticketing systems and ITSM or ITOM.
• Excellent communication skills in English.
• Able to work in rotational shifts covering Australia, Singapore, India, and the US time zones, subject to business requirements only.
• Knowledge of scripting is an added advantage

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