Primary Responsibilities

• Provide first level support for technical problems
• Ability to work across multiple IT Support Groups
• Assist in developing and deploying computer images for laptop and desktop systems
• Support the set-up and maintenance of end user hardware and software
• Assist in the support of Apple IOS wireless users
• As assigned, completely configure, test and install files, applications and printers
• Record and resolve or escalate incoming support requests in various ticket tracking tools
• Work with Audio/Visual provider in the support of video conferencing and conference room equipment troubleshooting
• Track various IT assets with software/hardware tracking system(s)
• Transport, pack and unpack IT related equipment for installation or shipment
• Provide quality customer satisfaction, technical expertise, accuracy and timeliness in delivery
• Ensure Security policy is followed in regard to systems access
• Unlock user accounts and reset user passwords
• Seeks to ensure proper retention of electronic documents, business confidential information, and actively demonstrates an understanding of the need to safeguard competitive information in both electronic and non-electronic formats

Qualifications

• Education: High school diploma and associates degree in a technical field or equivalent
• Industry relevant training or technical courses strongly desired

Skills

• Support knowledge of Windows 10, Apple IOS, MS Outlook, SCCM, Wireless Technology, Remote field connectivity, MS Office, and hard disk imaging, Active Directory profile administration
• Ability to solve advanced technical problems and trouble-shoot complex issues
• Strong multi-tasking skills with the ability to handle multiple priorities
• Professionalism and drive for quality customer service
• Passion for technology as well as flexibility, desire, and ability to explore new fields of technical knowledge when needed

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What you'll do

Your mission will consist of assisting the IT Infrastructure Manager in the following tasks:

• Participating in the implementation of IT security aspects (antivirus Trellix, scripts Powershell, GPO…)
• Developing and maintaining software using the Windev development environment from PC Soft
• Participating in the administration and maintenance of the local IT platform (Active Directory, Intune, Outlook/Exchange, and Porsche portal)
• Assisting in the change management towards Office 365 (SharePoint, Teams, Planner…)
• Contributing to the update of procedures and the installation of new PCs/logiciels
• Supporting users and the IT service in various daily IT tasks

What you need

• Required skill 1: Autonomy, organization, rigor, and a real sense of service
• Required skill 2: Good mastery of Windows 10 and MS Office (including o365)

Why this matters

This internship will allow you to discover the daily life of an IT department in a generalist environment, participate in a wide variety of projects (IT security, software development…), and develop your project management skills.

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