As a member of the Corporate Safety & Security team, you'll utilise best-in-class technology to identify potential business disruptions as early as possible and streamline critical emergency response and notification to minimise impact to our people, assets, operations, or brand reputation.

This position is needed to maintain a broad situational awareness over internal and external physical events that could impact employee safety or pose a threat to business assets or operations across Twilio's global footprint.

GSOC Operators monitor a variety of data sources including internal access control systems, external incident aggregators, travel safety applications, and general open source reporting materials.

GSOC Operators serve as the primary contact for employees with physical safety and security questions or concerns.

When an incident occurs, the GSOC Operator may dispatch security resources, escalate to crisis management teams, send broad communications to Twilio employees, or execute a mass notification to account for employee safety.

Responsibilities:

Monitoring and Surveillance - Utilise various physical security asset monitoring and surveillance systems to detect potential unauthorized access, suspicious activity, or other security incidents

Monitor open-source threat intelligence and other internal SaaS tools to maintain situational awareness of persistent or emergency global events with potential or direct impact to operations

Security Operations Support - Support access control and visitor management processes

Manage security-related calls for service and provide general guidance to employees, vendors, and guests

Maintain awareness of business travellers and personnel accessing Twilio facilities

Partner with local site security teams to escalate and dispatch resources for incident and alarm response

Review travel requests to elevated risk locations, assist travellers through the approval process, and cross-reference live itineraries with external incidents

Incident Management - Perform the first point of incident intake across a variety of emergencies, including medical emergencies, natural disasters, fire/evacuation, travel disruptions, and security incidents

Assess and triage events and incidents to determine their impact to operations

Dispatch and coordinate response with emergency response personnel

Communicate effectively on emerging incidents to large audiences to share situational awareness or tactical updates as warranted

Maintain real-time incident documentation for reporting and analysis

Perform Life-Safety checks for Twilio in areas impacted by potentially life-threatening conditions

Participate in post-incident reviews to document and implement corrective action and improvements to future response

Operational Excellence - Maintain a strong understanding of security and emergency standard operating procedures

Utilise critical thinking and problem-solving skills to analyse situations and implement solutions

Support large projects that will improve Twilio's GSOC capabilities and initiatives

Qualifications:

• 3+ years of experience in a GSOC working environment

• Experience with physical safety and security technology, systems (ACS, IDS, VSS, VMS), travel safety, and mass notification tools

• Experience with open-source intelligence (OSINT) research tools

• Strong critical thinking and problem-solving skills

• Proven ability to follow standard operating procedures and playbooks

• Ability to prioritise tasks in a fast-paced environment

• Ability to stay calm, professional, and think clearly in high-stress situations

• Ability to communicate clearly and concisely; verbal and written

• Ability to work 'non-standard' shift hours, to overlap as needed with colleagues and stakeholders in other global locations, including weekend and holiday hours

• English Language Proficiency

Desired:

• Customer service mindset

• Comfortable with a high-tech work environment

• Eager to learn new tools and processes

• Ability to work independently and as part of a team

• Proficiency in Google Suite

Additional Language Proficiency

Shift Details: Variable (8–10-hour shifts)

Must be flexible to work holidays, weekends, and occasional overtime.

Travel: Approximately 10% travel is anticipated to help you participate in project or team in-person meetings to help you connect in a meaningful way.

What We Offer:

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings programme, and much more. Offerings vary by location.

Compensation:

• Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $26.27 - $32.84

• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $27.77 - $34.71

• Based in the San Francisco Bay area, California: $30.85 - $38.56

• This role may be eligible to participate in Twilio's equity plan and corporate bonus plan.

All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until November 15 but may change based on business needs.

Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values , something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

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This role combines technical depth, strategic thinking, and the autonomy to design workflows that will protect infrastructure driving the future of AI.

Key Responsibilities:

• Build and scale AI-powered triage workflows: evaluate tools (LLM integration, TINES orchestration), architect solutions, and deploy to production
• Drive intelligent, risk-based vulnerability prioritization while simultaneously training AI models,your assessments become the foundation for automation
• Influence automation priorities: recommend which areas of the vulnerability pipeline would most benefit from automation to improve team efficiency
• Design and implement automated detection-to-ticket pipelines: build workflows that generate vulnerability detections, test them, scale across the environment, and auto-create Jira tickets
• Execute remediation campaigns: build automated workflows for EOL product removal, vulnerable software upgrades, and OS migrations at scale
• Manage embargoed vendor disclosures from hardware partners, including embargo verification and zero-day response coordination
• Lead security incident investigations related to high-profile vulnerabilities, coordinating cross-functional response and impact assessment
• Participate in on-call rotation for rapid-response vulnerability analysis during active zero-day events or critical security incidents
• Partner with IT, Infrastructure, and Engineering teams to drive remediation efforts, enforce SLAs, and escalate blockers strategically
• Write daily operations reports documenting vulnerability trends, remediation velocity, and emerging threats for security leadership
• Drive process improvements and workflow automation to improve operational efficiency and reduce manual toil

Requirements:

• 7+ years of relevant experience with demonstrated impact in vulnerability management, application security, platform security, or cloud security engineering
• Bachelor’s or Master’s degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent practical experience
• Proven hands-on experience building security automation (SOAR workflows, detection pipelines, or vulnerability prioritization frameworks)
• Deep subject matter expertise with vulnerability management best practices: CVSS, EPSS, CISA KEV, exploit intelligence, and compensating controls
• Strong development background with proficiency in Python, Go, or similar languages for building production-grade security tools
• Experience with modern vulnerability management tooling such as Wiz, Semgrep, Rapid7, or similar platforms
• Demonstrated ability to partner with cross-functional teams (IT, SRE, Engineering) to drive remediation without formal authority
• Strong familiarity with common security vulnerabilities and the ability to judge their severity and business impact

Preferred Qualifications:

• Practical experience building AI/ML-powered security workflows (LLM integration, automated triage, human-in-the-loop validation)
• Experience managing hardware security vulnerabilities (GPU/DPU firmware, BMC/IPMI, specialized compute environments)
• Production experience with security automation platforms such as TINES, Splunk SOAR, or serverless frameworks (AWS Lambda)
• Strong DevOps, DevSecOps, or SRE background with experience in AWS/GCP/Azure cloud services and Infrastructure as Code (Terraform, CloudFormation)
• Deep understanding of container security and Kubernetes (image scanning, admission control, runtime protection, supply chain security)
• Experience supporting customer audits (SOC 2, ISO 27001, FedRAMP) with vulnerability evidence and control validation
• Experience integrating vulnerability management into modern CI/CD pipelines with a 'shift-left' mentality

What We Offer:

The base salary range for this role is $165,000 to $242,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).

The range we’ve posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location.

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Responsibilities:

• Single point of contact in the core functional area for all product safety and compliance topics.
• Translate system-level regulatory requirements to component-level engineering requirements to ensure robust compliance.
• Maintain awareness of technology and regulatory development to help Ford's vehicles robustly comply globally.
• Ensure Safety and Compliance requirements are cascaded at the right time, understood by the right stakeholders, and include system and component implications.
• Represent safety and compliance for the core functional area in all Design Reviews and key decision forums, including review of all deviation requests and change requests.
• Ensure alignment of key safety and compliance controls of components, sub-systems, and systems throughout the Failure Mode Avoidance process, facilitating cross-functional collaboration between hardware, software, and features engineering teams as well as downstream manufacturing and supplier processes.
• Partner with Campaign Prevent Specialists and Program Compliance Attribute Leads in Fresh Eyes Reviews and issue resolution.
• Assess Stop Ships and field or build issues for potential cross-vehicle line effects, ensure process improvements and Prevent Action Closure remedies are properly communicated and implemented into Failure Mode Avoidance documents, deliverables, and processes beyond same-part assessment to include related families or functional considerations.
• Deliver on-going training to core functional area, technical specialists, and Hardware/Software/Features Engineering teams to promote a strong safety/compliance culture throughout the enterprise.
• Review processes, connected data, warranty, prototype issues, Compliance Demonstration Report timing, and functional performance to recommend changes to audits and checks of Design, Release, and Manufacturing attributes.

Qualifications:

• Bachelor's Degree in Engineering
• Experience in Product Development (PD) and/or Vehicle Homologation & Compliance (VH&C)
• Experience in powertrain, fuel systems, or thermal systems as a D&R engineer
• FEDE experience with requirements: classification, assessment, and evidence
• Strong basis of understanding Ford's processes (technology development, product development (GPDS), design validation and verification, vehicle operations, and potential defect investigations)
• Positive problem-solving attitude and conflict resolution skills
• Experience with 3L5W, G8D, and PAC papers
• Familiarity with DFMEA's and severity ratings, including the new rating tables
• Knowledge of FMVSS requirements and ability to apply them throughout the engineering process
• Ability to collaborate and connect cross-functionally to implement transformative process improvements
• Strong communication and cross-functional networking skills
• Strong decision-making skills and resolve to raise issues to the right people at the right time
• Global understanding of Ford's processes and products for technical read-across
• Ability to critically evaluate data to make key decisions
• Strong desire to improve safety and drive safety culture throughout Ford
• Desire to get hands-on during Fresh Eyes Reviews (FER's)

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision, and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care, and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time.

For more information on salary and benefits, click here: https://fordcareers.co/GSRSP1

This position is a range of salary grades SG5-SG8.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

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