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\nBenefits include a competitive compensation and benefits package, comprehensive benefits package, career development and training opportunities, flexible work arrangements, dynamic and inclusive work culture, private health insurance, pension plan, paid time off, and training & development.
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\nLocation: Kitchener, Canada
\nAbout Dialpad
\nDialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.
\nMore than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.
\nWe’re now leading the shift to Agentic AI: intelligent agents that don’t just analyse conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time.
\nOur DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.
\nVisit dialpad.com to learn more.
\nBeing a Dialer
\nAt Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day.
\nWe put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
\nWe believe every conversation matters.
\nAnd we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
\nWe look for people who are intensely curious and hold themselves to a high bar.
\nOur ambition is significant, and achieving it requires a team that operates at the highest level.
\nWe seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
\nYour role
\nAs the Platinum Support Team Lead, you are a hands-on senior technical expert and working lead for the Platinum queue.
\nYou will manage your own complex case load while providing daily guidance, coaching, and escalation support to your peers.
\nThis role is focused on workflow leadership, technical depth, and quality.
\nYou will not have direct reports, but you will influence the success, consistency, and professional growth of the Platinum Support team through mentorship, feedback, and example.
\nYou will report to the Manager of the Platinum Support team and partner closely with Support leadership, Product, Engineering, Technical Account Managers, and Customer Success to drive resolution and continuous improvement.
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\nFor exceptional talent based in Ontario, Canada the target base salary range for this position is $84,000-$106,500 CAD.
\nWhy Join Dialpad
\nWe believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.
\nWe have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection.
\nOur exceptional culture, repeatedly recognised as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
\nDon’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
\nDialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
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