A key part of this role is balancing long-term platform health with near-term business needs, while driving operational excellence through strong sprint management, clear delivery expectations, and continuous improvement. You'll also champion the integration of AI-native solutions across our operations and go-to-market systems and within team workflows, helping GitLab scale efficiently.

This role includes leading large, complex programs that drive business transformation, ensuring our platform remains scalable, secure, and compliant as we grow. Some examples of our projects:

• Building and evolving a scalable Salesforce architecture across integrated go-to-market applications
• Advancing Salesforce DevOps practices (source control, continuous integration, and release management) and platform governance
• Designing and delivering advanced Salesforce solutions and integrations with other critical business systems
• Introducing AI-native capabilities and automation to improve system workflows and team productivity

Responsibilities:

• Lead and mentor a team of Salesforce engineers, supporting career growth through coaching, feedback, and hands-on guidance.
• Drive the architectural vision and technical roadmap for GitLab's Salesforce platform and integrated go-to-market applications, with a focus on scalability, performance, security, and compliance.
• Champion the integration of AI-native solutions within operations and go-to-market systems and within engineering workflows to improve efficiency and unlock new capabilities.
• Partner with cross-functional stakeholders (Sales, Marketing, Customer Experience, and Operations) to translate business needs into a prioritized engineering backlog and delivery plan.
• Provide technical leadership on complex challenges by contributing to solution design, reviewing code, and guiding implementation across the Salesforce ecosystem.
• Own operational excellence for the team, including sprint planning, capacity management, removing blockers, and ensuring high-velocity, high-quality delivery.
• Establish and enforce engineering best practices, including source control, continuous integration and continuous deployment, release management, code quality, and platform governance.
• Lead large-scale programs and integrations across Salesforce and other key business systems, introducing automation and process improvements to help GitLab scale.

Requirements:

• 7+ years of progressive experience in Salesforce development and architecture, building scalable solutions that support go-to-market systems.
• 2+ years of experience managing or leading technical teams, with a track record of coaching, giving actionable feedback, and growing team members.
• Strong proficiency with Salesforce technologies including Apex, Lightning Web Components, Visualforce, and SOQL, and the ability to guide design and code review decisions.
• Strong command of Salesforce DevOps practices, including Git-based source control, continuous integration and continuous delivery (CI/CD), and reliable release management.
• Experience designing and overseeing integrations between Salesforce and other business systems, including using integration platform as a service (iPaaS) tools and automation solutions.
• Ability to translate stakeholder needs into a prioritized engineering backlog, balancing long-term platform health with near-term business outcomes.
• Excellent communication and relationship-building skills, with the ability to explain technical concepts clearly to non-technical partners across Sales, Marketing, Customer Experience, and Operations.
• Comfort working in a remote, asynchronous environment, with a passion for using AI-native solutions to improve team productivity and the systems you build.

About the team: The Salesforce Engineering Manager is part of the Enterprise Applications team, which is responsible for GitLab's critical business applications, including Salesforce, ServiceNow, Zuora, NetSuite, and more. This team helps GitLab scale by delivering new capabilities while maintaining a reliable, secure, and compliant production environment.

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About Dialpad

Dialpad is the AI-native business communications platform that unifies calling, messaging, meetings, and contact center on a single platform. With over 70,000 companies worldwide relying on Dialpad, we're leading the shift to Agentic AI: intelligent agents that automate workflows, resolve customer issues, and accelerate revenue in real-time.

Your Role

As a Salesforce Technical Administrator, you'll own the administration, configuration, and day-to-day reliability of our Salesforce CRM environment, including key CPQ and sales support workflows. You'll work closely with Salesforce Engineers, Systems Analysts, developers, and internal stakeholders to deliver scalable functionality, troubleshoot platform issues, and improve the systems that support our global Sales teams.

Responsibilities

• Own advanced Salesforce administration and configuration across page layouts, fields, objects, validation rules, permissions, and sharing models.
• Build and enhance automation using Record-Triggered Flows, Screen Flows, and Autolaunched Flows to streamline business processes.
• Support Salesforce CPQ administration, including pricing waterfall logic, price rules, product rules, and advanced approvals.
• Troubleshoot issues across configuration, CPQ, integrations, pricing, quoting, and data quality to keep the platform running at speed and with accuracy.
• Resolve production issues and support cases within defined SLAs using structured incident management practices.
• Partner with developers on more complex requirements and contribute basic Apex, LWC, Visualforce, and SOQL-based solutions for minor enhancements and troubleshooting.
• Support deployments and release activities using tools such as Copado, including migrating configuration and minor code changes through agile sprint cycles.
• Maintain strong platform documentation, capture recurring issues and solutions, and apply Salesforce best practices for scalability and maintainability.

Requirements

• A bachelor's degree in a technical discipline or equivalent professional experience.
• 4+ years of Salesforce administration and support experience in a complex, integrated enterprise environment.
• Salesforce Administration expertise in Sales Cloud, including strong experience with configuration, Flows, and the Salesforce security model.
• Hands-on knowledge of Salesforce CPQ processes and the ability to support pricing and quoting operations end-to-end.
• Working knowledge of Salesforce development concepts such as Apex, LWC, Visualforce, and SOQL, along with experience operating in agile delivery environments.
• Experience with Salesforce data management, including migrations, retention, data quality, and issue resolution in integrated enterprise systems.
• Familiarity with tools such as Outreach, Marketo, Git, Workrails, Jira, and Copado.
• Strong analytical, problem-solving, and communication skills, with the ability to manage a high volume of requests across stakeholders with different levels of technical expertise.

Why Join Dialpad

• Work at the center of the AI transformation in business communications
• Build and ship agentic AI products that are redefining how companies operate
• Join a team where AI amplifies every employee's impact
• Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don't meet every single requirement? If you're excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn't meet every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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As a Salesforce Engineer III, you will meet with business stakeholders and translate functional requirements into technical requirements. You will ensure the quality, consistency, and efficiency of all Salesforce activities, including general administration, data validity, reporting, support, maintenance, and improvement of the Salesforce platform.

Key responsibilities include:

• Re-engineering existing processes or building new processes to support the growth of the company.
• Implementing and integrating third-party applications as necessary.
• Designing and developing technical solutions in Salesforce, including customization on the Salesforce Lightning platform.
• Maintaining Salesforce Data Integrity.
• Designing and building high-performance, reusable, and reliable apex code with best practices.
• Web Services development with the Salesforce API.

We are looking for a highly skilled Salesforce Engineer III with 5+ years of experience in Salesforce development, administration, and customization. You should have expertise in Apex, Visualforce, triggers, batch Apex, Salesforce APIs, and configuring Salesforce using workflows, validation rules, and lightning flows.

Additional requirements include experience with Salesforce development using Lightning Framework, Apex, AURA, and Lightning Web Component development. You should also have experience with web technologies, including HTML, XML, CSS, and JavaScript, as well as experience writing SOQL and SOSL queries.

Certifications such as Salesforce Certified Administrator, Salesforce Platform Developer I, and Salesforce Platform App Builder are required. Preferred certifications include Salesforce Platform Developer II and Salesforce Certified Advanced Administrator.

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This role is responsible for designing and developing architecture delivery (integration, process, applications, data and technology) with alignment to the enterprise architecture vision, strategy and roadmap. You will require in-depth conceptual and practical knowledge in System Architecture and basic knowledge of related job disciplines. You will have knowledge of best practices and how your area integrates with others; you will be aware of the competition and the factors that differentiate you in the market.

Essential Job Functions:

• 10+ years of experience with Salesforce with 5+ years as a Salesforce Architect
• End to End implementation experience with Salesforce platform. Collaborate and align with platform architects, and product owners to translate business requirements into solutions on Salesforce.
• Should have strong experience in hands-on development using out-of-box features and custom development with Apex, Visualforce and other force.com programming languages including high proficiency in Lightning Web Components(HTML, CSS, Javascript)
• Integration experience using Web based technologies (Soap, Rest) and Middleware tools such as Mulesoft
• Experience with Release Management, Source Control, and Deployment concepts and technologies such as  ANT, SFDC Metadata API, Jenkins
• Hands on experience on Agile framework like SAFe and DevOps.
• Develop and maintain Salesforce technical roadmaps and strategies
• Develop and enforce Salesforce governance and security policies.
• Conduct Salesforce performance optimization and tuning.
• Strong experience in Sales and Service cloud including chat.
• Experience with other Salesforce products like Financial Cloud , Experience Cloud, Marketing Cloud would be beneficial
• Salesforce Admin, Developer and Architect Certifications

Benefits

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

Note: Benefits differ based on employee level.

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This role is responsible for designing and developing architecture delivery (integration, process, applications, data and technology) with alignment to the enterprise architecture vision, strategy and roadmap. The ideal candidate will have in-depth conceptual and practical knowledge in System Architecture and basic knowledge of related job disciplines.

Essential Job Functions:

• 10+ years of experience with Salesforce with 5+ years as a Salesforce Architect
• End to End implementation experience with Salesforce platform. Collaborate and align with platform architects, and product owners to translate business requirements into solutions on Salesforce.
• Should have strong experience in hands-on development using out-of-box features and custom development with Apex, Visualforce and other force.com programming languages including high proficiency in Lightning Web Components(HTML, CSS, Javascript)
• Integration experience using Web based technologies (Soap, Rest) and Middleware tools such as Mulesoft
• Experience with Release Management, Source Control, and Deployment concepts and technologies such as  ANT, SFDC Metadata API, Jenkins
• Hands on experience on Agile framework like SAFe and DevOps.
• Develop and maintain Salesforce technical roadmaps and strategies
• Develop and enforce Salesforce governance and security policies.
• Conduct Salesforce performance optimization and tuning.
• Strong experience in Sales and Service cloud including chat.
• Experience with other Salesforce products like Financial Cloud , Experience Cloud, Marketing Cloud would be beneficial
• Salesforce Admin, Developer and Architect Certifications

Benefits

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

Note: Benefits differ based on employee level.

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At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content.

Job Description

Category

Information Technology

Hire Type

Employee

Job ID

15181

Remote Eligible

No

Date Posted

02/18/2026

We Are:

At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content.

You Are:

You are a highly skilled and experienced Senior Enterprise Solutions Architect with a deep passion for Salesforce technologies. You have a proven track record of leading the design and implementation of complex Salesforce solutions, particularly in Sales Cloud. Your extensive knowledge of Salesforce architecture, combined with your ability to mentor and guide development teams, makes you an invaluable asset. You thrive in collaborative environments, where you can engage with stakeholders to understand business needs and translate them into technical solutions. Your expertise in Apex, Lightning, Visualforce, React, and other technologies allows you to build customized solutions that drive key business decisions. You stay updated on the latest Salesforce features and technologies, continuously seeking opportunities for improvement and innovation. With excellent communication and interpersonal skills, you effectively interact with clients and team members at all levels, fostering a culture of learning and growth within the organization.

What You’ll Be Doing:

• Lead the architecture and design of enterprise solutions, with a focus on Sales tech stack.
• Design scalable and efficient enterprise Cloud solutions that meet best practices and business requirements.
• Collaborate with stakeholders to gather requirements and translate business needs into technical solutions.
• Define and implement technical architecture strategies, roadmaps, and solutions for the Salesforce platform.
• Develop in Apex, Lightning, Visualforce, React, and other technologies to build customized solutions that support business requirements.
• Provide technical leadership and guidance to development teams throughout the project lifecycle.
• Conduct code reviews and ensure quality standards are met.
• Stay updated on the latest enterprise software features and technologies and provide recommendations for continuous improvement.
• Mentor junior team members and foster a culture of learning and growth within the organization.

The Impact You Will Have:

• Deliver innovative enterprise software solutions that drive business growth and efficiency.
• Enhance the capabilities of our Salesforce platform to meet evolving business needs.
• Ensure the scalability and performance of Salesforce solutions to support long-term business goals.
• Enable seamless integration of Salesforce with other systems and platforms.
• Provide leadership and expertise that elevates the skills and capabilities of the development team.
• Contribute to the continuous improvement of Salesforce best practices and standards within the organization.

What You’ll Need:

• 6-8 years of Salesforce development experience along with Certifications, especially in Sales Cloud.
• Hands-on expertise with Salesforce Sales Cloud is required and Adobe AEP platform experience is a plus.
• Full life-cycle Salesforce implementation with strong expertise in Sales Cloud.
• Experience designing complex solutions leveraging automation, dynamic content, data-driven segmentation, and other sophisticated Salesforce sales capabilities.
• Deep understanding of Salesforce Sales Cloud builders, including Journey Builder, Email Studio, Mobile Push, Automation Studio, and Salesforce APIs.
• Proficiency in AMP script, SQL, JavaScript, HTML, CSS, JavaScript.
• Experience integrating with the Salesforce platforms using BULK/REST/SOAP APIs.
• Application development experience, including basic Salesforce Cloud pages/Lightning pages, Lightning Web Components.
• Advanced skills in Salesforce application configuration, triggers, process builders, workflows, lightning experience, apex coding, batch processes, and database design.
• Salesforce certifications such as Certified Application Architect or Certified System Architect preferred in Sales and marketing is a plus.

Who You Are:

You are a sophisticated professional who applies advanced knowledge and wide-ranging experience to achieve operational, functional, or business targets impacting departmental results. You work with limited supervision, determining methods and procedures for new assignments. You communicate effectively with parties within and outside the subfamily area and handle complex issues requiring in-depth evaluation of various factors. Your ability to mentor and lead by example fosters a culture of continuous learning and improvement.

The Team You’ll Be A Part Of:

You will join the Synopsys Salesforce team, which is dedicated to providing a best-in-class Salesforce environment by offering top support to our users and developing rich applications using CI/CD processes. The team focuses on delivering innovative solutions and continuously improving our Salesforce capabilities to drive business success.

Rewards and Benefits:

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

Benefits

At Synopsys, innovation is driven by our incredible team around the world. We feel honored to work alongside such talented and passionate individuals who choose to make a difference here every day. We're proud to provide the comprehensive benefits and rewards that our team truly deserves.

Visit Benefits Page

• ### Health & Wellness

Comprehensive medical and healthcare plans that work for you and your family.

• ### Time Away

In addition to company holidays, we have ETO and FTO Programs.

• ### Family Support

Maternity and paternity leave, parenting resources, adoption and surrogacy assistance, and more.

• ### ESPP

Purchase Synopsys common stock at a 15% discount, with a 24 month look-back.

• ### Retirement Plans

Save for your future with our retirement plans that vary by region and country.

• ### Compensation

Competitive salaries.

\\ Benefits vary by country and region.

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