We create spaces that are more than just beautiful – they are strategic components of the brand experience. Through our unique Porsche architectural language, curated visual merchandising, sound, scent, and digital touchpoints, we develop multisensory experiences that turn every visit into a genuine Porsche moment.

As part of our global Multisensory Programme, we accompany dealer projects from planning to emotional staging and work closely with markets and international partners.

Responsibilities:

• Participate in the control and accompaniment of multisensory implementations in international retail projects from concept development to final activation in trade
• Active involvement in the further development of digital equipment for Porsche retail formats and the conception and implementation of innovative digital touchpoints
• Analysis, structuring, and optimization of project-related processes as well as KPI monitoring to ensure efficient global rollout

• Support in the further development, maintenance, and operational management of the Porsche Retail Online Shop and retail equipment
• Participation in supply chain management for advertising materials and retail equipment from demand planning to logistics processes to delivery

• Management of worldwide retail organization

Benefits:

• Team events on a voluntary basis
• Flexible working hours and mobile learning after consultation in the team
• An active Prakti-Community
• International project work
• Insights into the automotive future

Requirements:

• Study place for Economics, Marketing, Design, Communication, Logistics, or a comparable course of study (at least in the 3rd semester or in the gap year between Bachelor and Master)
• Interest in brand experiences, customer experience, digital marketing, or online systems
• Analytical and structured thinking and acting as well as pleasure in questioning and optimizing processes
• Very good German and English skills in writing and speaking (at least B2)
• Secure handling of MS Office (especially PowerPoint, Excel)
• High team orientation, reliability, self-organization, and sense of responsibility
• Enthusiasm for brands, emotions, and customer experiences

Note: Please note that you can only apply for a trainee position. Further applications cannot be considered if an active application already exists. However, please mention in the cover letter if you are interested in other positions.

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Charlotte Tilbury Beauty is a global beauty company that has revolutionised the face of the beauty industry by de-coding makeup applications for everyone, everywhere.

We are seeking a talented Global Product Marketing Manager to join our team in London. As a Global Product Marketing Manager, you will be responsible for leading a selection of makeup projects, fuelling the strategy of the category and some of Charlotte Tilbury's hero franchises, and enabling the creation of ground-breaking new global product innovation for the brand and beyond.

Responsibilities

Product Innovation

• Identify category gaps and growth opportunities through excellence in data and insight analysis
• Leverage portfolio, market, competitor, customer, trend, and regional insights to shape innovation and calendar strategies, driving Category, Franchise, and Brand growth

Product Concepting & Narrative

• Develop and write compelling product concepts, positioning, taglines, and storytelling that align with brand priorities and strengthen long-term franchise strategy
• Translate insights and objectives into clear, impactive narratives, creating breakthrough, best-in-class makeup products

The Marketing Lens of Product Innovation

• Partner closely with NPD and artists to shape consumer-relevant formulas, packaging, ingredient stories, shade ranges, claims and price point, while championing Charlotte's vision

Consumer Appeal & Commerciality

• Develop USPs, claims, and messaging hierarchy for our products & franchises to inspire, differentiate and maximize campaign impact
• Craft initial campaign big ideas: Create culturally resonant campaign thought starters for the campaign and copy teams, that unite artistry, insights, and emotional storytelling to bring Charlotte's vision to life

Portfolio Strategy & Optimisation

• Optimize the portfolio navigation: Ensure our products are easy to choose and shop both online and in-store, through crystal clear messaging and flawless VM execution
• Core Portfolio: Support the category's launch and core repush strategy, ensuring that all hero products are supported throughout the year and cross selling is encouraged

Who You Will Work With

The role will work closely with Global NPD, Global Campaigns Marketing, Visual Merchandising, Copy, Portfolio, Insights, Pro Artistry and Regional Marketing teams.

About You

• Experience in Beauty required (ideally Makeup)
• Extensive and proven experience in Global Marketing (3+ years), including product concepting, and ideally product development
• Passionate storyteller who can bring ideas to life with confidence, balancing aesthetic, and data excellence (Excel and PowerPoint superstar)
• Excellent verbal and written communication skills
• Exceptional knowledge of all things beauty/fashion and an avid follower of relevant news, trends, social media (tik tok native), influencers etc.
• Insight driven decision making – balancing art with commerce
• Entrepreneurial mindset: resilient, tenacious, confident self-starter and innovative problem solver who can flourish in a fast-paced environment and adjust work course according to business needs and priorities
• Impeccable organisational skills and desire to participate in building efficient processes and workstreams supporting business fast growth
• Team player and builder: ability to build strong, trustworthy, working relationships
• Results orientated with an impeccable work ethic
• Initiative-taking and ambitious with a positive 'can-do' attitude

Why Join Us

• Be a part of this values-driven, high-growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves
• We're a hybrid model with flexibility, allowing you to work how best suits you
• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
• Financial security and perks

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Key responsibilities include: Establishing and maintaining amazing and collaborative relationships at all levels within your designated accounts Conducting successful commercial negotiations on terms, pricing, distribution, online real estate, and support packages Ensuring a top-line and detailed understanding of retail context and category performance to identify retail opportunities and strategic needs Fully accountable on all net and retail sales forecasting for remit within the EU region Delivering limitless plans to maintain and drive #1 ranking in all categories Managing each account P&L, balancing investment with top-line opportunity Working closely with Operational Marketing, Visual Merchandising, PR, and Digital to create and deliver an annual plan for each retailer Onboarding and building out bespoke launch plans for new trading partners Being a visionary and supporting the development and performance of the EU Commercial team Supporting team members with clear progression pathways

As a Senior National Account Manager, you will report directly into our Commercial Director, Europe, and build collaborative relationships with key stakeholders, ensuring wider teams across the EU are consistently informed of regional decisions.

We're looking for someone with extensive experience as a Senior National Account Manager or National Account Manager, ideally within the beauty/luxury/fashion industry. You should be highly numerate, target-driven, commercially savvy, and passionate about working in the beauty industry. You should also be a strong, natural people leader, motivated to see your team develop and grow.

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You'll be responsible for evoking exceptional prestige with our key retail partners, identifying new opportunities for the acceleration of our brand, while enticing new customers to discover the magic of Charlotte Tilbury.

Key Responsibilities:

• Drive ambitious, profitable and sustainable growth to the business in Southeast Asia and India
• Create, shape and execute a strategic plan to achieve sales targets and allure new customers to discover the magic of Charlotte Tilbury
• Build and maintain strong, long-lasting relationships to foster #1 status with our key retail partners
• Work in partnership with Retail, Marketing & Visual Merchandising, Finance and Operations to ensure a cohesive Charlotte Tilbury experience
• Define, negotiate and execute revolutionary joint business plans that entice new customers to discover the magic of Charlotte Tilbury
• Deliver a distinctive experience instore and online to drive purchase and loyalty
• Tightly manage each account business from budgeting and forecasting through stock management to performance and ROI tracking
• Manage a team of Senior Sales and Retail Manager and Trainer; inspiring their development and growth through coaching and expert leadership
• Accurately forecasting future sales and forming sales plans to adapt to in the marketplace

Reporting Relationships:

• Reporting to Brand Director SEA

Key Selection Criteria:

• More than 8 years in Sales and retail position within beauty, FMCG or retail is desirable
• Experienced in devising and implementing strategic plans with creative flair (ideally within beauty or retail)
• You're ambitious and results focused with proven delivery of Growth and ROI drivers
• Leadership - you are naturally mobilise others to deliver results (direct reports and other teams) through coaching & developing a high performing team
• You are a collaborative yet firm and confident negotiator
• You have a magnetic attraction – a natural networker
• Commercial or Financial acumen, you balance attention to detail with the big picture
• You clearly and succinctly articulate the meaning of data
• You are comfortable managing complexity and ambiguity; you find creative solutions for blockers
• Exceptional execution, ensuring the work you deliver is consistently on time and flawless
• Proven experience in Account Management (within beauty, FMCG or retail is desirable)

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Striving to achieve event sales goals and sales per hour targets Creating brand awareness through the sharing and demonstration of your product knowledge Demonstrating entrepreneurial spirit within the parameters of the company guidelines Leading by example at all times to promote the Tilbury Touch and exceptional customer service Demonstrating a positive and cooperative approach towards your work and your colleagues Assisting and maintaining an atmosphere of open and positive communication, professionalism, and creativity at all times Ensuring the counter/gondola is "customer ready" from open to close of business Maintaining excellent counter hygiene standards Assisting with maintaining the required inventory levels to include stock counts, rotation, timely replenishment Assisting with visual merchandising, new launch displays, and collateral placement through communication with Sales and Artistry Executive Assisting in the execution of events Maintaining consistent communication with Brand field team regarding any counter/gondola needs or concerns Maintaining high standards managing schedule, clocking in and out, and submitting time sheets on payroll application (allwork)

You will be teaching customers Charlotte's secrets of artistry learned in over 20 years of working at the top of the industry with top celebrities and brands. You will deliver Charlotte's philosophy of artistry made easy, and be part of building an amazing beauty business.

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Responsibilities:

• Deliver extraordinary service to all customers
• Exceed sales and service personal goals and targets
• Exceed sales and service brand goals and targets
• Build a loyal personal client base
• Share expert product knowledge with the store selling team
• Maintain relationships with buyer, vendor, and selling manager
• Drive brand sales by identifying marketing opportunities and communicating suggestions to store management
• Attend educational sessions to improve product knowledge and skills
• Perform floor recovery, visual merchandising, and sales support tasks
• Communicate with personal clients through various methods
• Resolve customer service issues and partner with selling management

Ideal Candidate:

• High school diploma
• Proven ability to exceed sales targets
• Collaborative and able to work in a fast-paced environment
• Flexible work schedule
• Minimum of two or more years' experience in a commission-based sales environment
• Prior retail sales experience in a luxury environment preferred

Measures of Success:

• Contribution to financial objectives
• Individual objectives linked to department goals
• Feedback from internal and external clients

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You will lead and coach Retail Artists and Assistant Business Managers, translating regional strategy into clear commercial priorities and operational discipline at counter level. Success in this role requires strong leadership from a distance, the ability to analyse performance across multiple locations, and the capability to build high-performing teams that deliver consistent results across borders.

The role involves frequent travel (approximately 60%) to ensure strong team leadership, retailer alignment, and execution consistency across locations.

Key responsibilities include:

• People management, including setting up team members for success and building a true tilbury community in your respective stores
• Monthly rota scheduling and payroll budgeting and forecasting
• Driving sales success through motivation of the team to hit daily and monthly KPI targets
• People planning, including ongoing talent management and succession planning of the team
• Identifying training needs of the team and providing feedback about advancement in opportunity areas
• Leading and motivating a #1 team through daily briefs & performance 121 meetings
• Ownership of recruiting exceptional talent and managing end-to-end recruitment processes
• Managing a large team, ensuring effective coordination, communication, and productivity

Commercial accountabilities include:

• Driving and building business KPI performance to achieve market-leading results and maintain #1 ranking and #1 growth
• Ensuring the best customer experience is being delivered, even when you're not around by embedding the magic service methodology
• Building brand awareness by creating lasting emotional connections with customers, specifically focusing on travel moments and understanding the diverse needs of different travellers
• Thinking limitlessly with your plan for the calendar year, considering New Product Launches and activity/market impacts from the previous year of trade
• Devise and deliver a compelling eventing strategy for the counter
• Navigating complexities within team and consumer interactions, addressing challenges and fostering solutions to ensure a seamless and positive experience

Operational accountabilities include:

• Working and liaising with host store partners, senior stakeholders, and external vendors to ensure brand compliance with policies and procedures
• Management on stock levels, including sales, audits, and counts
• Adhering to health and safety guidance in the workplace
• Executing flawless visual merchandising and grooming standards on a daily basis

The ideal candidate will have:

• A naturally creative approach, seeking innovative ways to overperform and deliver
• An entrepreneurial mindset, focusing on the 'why?' and taking risks to reach for 'wow' results
• Strong emotional intelligence and engaging personable skills that can be adapted to suit
• Ability to build and maintain strong relationships with your team and stakeholders
• Acts with integrity and isn't reluctant to hold ownership
• Dynamic and inspirational with customers and peers
• Excitement for beauty and artistry
• Passionate leadership taking pride in team success
• Time management and prioritisation
• Agile and solution-oriented
• Resilient when dealing with ambiguity
• Confident leadership to galvanise a team through a strong sense of purpose

We offer a structured induction programme, Charlotte's Magic Academy, which trains on all aspects of the role that you will need to succeed in providing red carpet customer experience. We also offer structured career development, exclusive product launches, access to Tilbury Treats, and other fabulous benefits such as life assurance, birthdays off work, team sales incentives, and many more.

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce.

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The Freelance Makeup Artist role is responsible for promoting and creating makeup magic in store. Always representing the ethos, products, and image of Charlotte Tilbury. Working as part of an elite team, the Freelance Makeup Artist drives business in store through exceptional makeup artistry and customer service. The Freelance Makeup Artist will reflect the brand values and customer base. Responsible for achieving sales targets through the creation of an amazing experience and exemplary service. This role exudes passion and enthusiasm for Charlotte Tilbury to the customer, delivering her philosophy of artistry made easy along with unique and personalized shopping experience.

Main Duties:

• Sales: Strive to achieve event sales goals, and sales per hour target. Create brand awareness through the sharing and demonstration of your product knowledge. Demonstrate entrepreneurial spirit within the parameters of the company guidelines.

• Customer Service: Lead by example at all times to promote the Tilbury Touch and exceptional customer service.

• Team Work: Demonstrate a positive and cooperative approach towards your work and your colleagues. Assist and maintain an atmosphere of open and positive communication, professionalism and creativity at all times.

• Operations: Ensure the counter/gondola is 'customer ready' from open to close of business. Maintain excellent counter hygiene standards. Clean display units, tools and testers throughout the day. Assist with maintaining the required inventory levels to include stock counts, rotation, timely replenishment. Assist with visual merchandising, new launch displays, and collateral placement through communication with Sales and Artistry Executive. Assist in the execution of events. Maintain consistent communication with Brand field team regarding any counter/gondola needs or concerns. Maintain high standards managing schedule, clocking in and out and submitting time sheets on payroll application (allwork)

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The successful candidate will be responsible for creating memorable makeup experiences that resonate with customers. You will become a trusted advisor, using your creativity and skill to inspire clients and help them choose the right products for their needs. It is essential to reflect our brand values and image while being passionate about beauty and trends.

Main duties:

• Customer Engagement: Interact with customers to understand their needs and preferences, providing tailored makeup advice and recommendations. Deliver makeup consultations, provide product demonstrations, and teach application techniques to elevate their experience.

• Sales Achievement: Work towards achieving personal and team sales targets through exceptional customer service and product knowledge. Guide customers in building their makeup collections, upselling and cross-selling as appropriate.

• Brand Representation: Maintain the highest level of professionalism while representing the Charlotte Tilbury brand. Stay updated on product knowledge and beauty trends to effectively communicate with customers.

• Operational Excellence: Ensure the makeup area is clean, organized, and fully stocked with products. Assist with inventory management, including stock counts, replenishment, and maintaining visual merchandising standards.

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Key responsibilities include:

• Driving financial results in store to meet and exceed plan, including Key Performance Indicators (KPI's) such as Average Unit Sales (AUS) and Items Per Transaction (IPT)
• Managing customer queries through the use of sound judgement and achieving positive outcomes
• Building partnership with the Account Executive and Area Trainer to ensure continuous training and development of the team
• Anticipating staffing needs, including sourcing and selecting talent to deliver business objectives
• Analyzing business performance and proactively planning strategy within day-to-day business and events

The Counter Manager will be an ambassador for the Charlotte Tilbury brand, reflecting the brand values and customer base. They will lead by example, promoting the Tilbury Touch and exceptional customer service to the team and customers.

The ideal candidate will have excellent communication and leadership skills, with the ability to work effectively in a fast-paced environment. They will be passionate about delivering exceptional customer service and driving sales growth.

The Counter Manager will report to the [Store Manager] and will be responsible for maintaining the required inventory levels, controlling store expenses, and implementing visual merchandising and new launch displays as directed by the marketing team.

The successful candidate will have a proven track record of delivering results in a retail environment, with excellent customer service and leadership skills.

Benefits include:

• Competitive salary and bonus structure
• Opportunities for career progression and professional development
• Comprehensive training and support
• Collaborative and dynamic work environment

If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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The Freelance Brand Expert role is responsible for promoting and creating makeup magic in store. Always representing the ethos, products, and image of Charlotte Tilbury. Working as part of an elite team, the Freelance Brand Expert drives business in store through exceptional makeup artistry and customer service.

Main Duties:

• Sales: Strive to achieve event sales goals, and sales per hour target. Create brand awareness through the sharing and demonstration of your product knowledge. Demonstrate entrepreneurial spirit within the parameters of the company guidelines.

• Customer Service: Lead by example at all times to promote the Tilbury Touch and exceptional customer service.

• Team Work: Demonstrate a positive and cooperative approach towards your work and your colleagues. Assist and maintain an atmosphere of open and positive communication, professionalism and creativity at all times.

• Operations: Ensure the counter/gondola is 'customer ready' from open to close of business. Maintain excellent counter hygiene standards. Clean display units, tools and testers throughout the day. Assist with maintaining the required inventory levels to include stock counts, rotation, timely replenishment. Assist with visual merchandising, new launch displays, and collateral placement through communication with Sales and Artistry Executive.

• Assist in the execution of events. Maintain consistent communication with Brand field team regarding any counter/gondola needs or concerns. Maintain high standards managing schedule, clocking in and out and submitting time sheets on payroll application (allwork)

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Responsibilities:

• Drive financial results in store to meet and exceed plan, including Key Performance Indicators (KPI's) such as Average Unit Sales (AUS) and Items Per Transaction (IPT)
• Lead by example on personal KPI goals and communicate and manage agreed goals with the staff
• Be a specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines
• Manage customer queries, through the use of sound judgement and achieving positive outcomes
• Build partnership with the Account Executive and Area Trainer to ensure continuous training and development of the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry
• Take every opportunity to extend exceptional customer service beyond the in-store experience
• Proactively anticipate staffing needs, including sourcing and selecting talent to deliver business objectives, inclusive of a bench for freelance and permanent staff
• Determine individual and team sales targets to meet and exceed plan
• Analyze business performance and proactively plan strategy within day to day business and events
• Consistently promote the Tilbury Touch to the team and customers
• Lead by example always to promote the Tilbury Touch and exceptional customer service
• Create and maintain an atmosphere of open and positive communication, professionalism and creativity always through team meetings and a collaborative management style
• Recognize and celebrate great performance
• Ensure that the counter is 'customer ready' from open to close of business
• Maintain the required inventory levels and accurate stock files
• Control store expenses (i.e. counter consumables) within budget guidelines
• Implement visual merchandising, new launch displays and collateral placement as directed by the marketing team
• Maintain technology on counter
• Raise operational issues for resolution in a timely manner
• Establish and develop a cooperative and mutually respectful relationship with the store retail operations team
• Proactively suggest win-win opportunities to drive sales within store
• Schedule team to optimize coverage according to customer flow
• Maintain excellent counter hygiene standards
• Maintain the store standards and policies at all times

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Sales: Strive to achieve event sales goals, and sales per hour target. Create brand awareness through the sharing and demonstration of your product knowledge. Demonstrate entrepreneurial spirit within the parameters of the company guidelines.

Customer Service: Lead by example at all times to promote the Tilbury Touch and exceptional customer service. Team Work: Demonstrate a positive and cooperative approach towards your work and your colleagues. Assist and maintain an atmosphere of open and positive communication, professionalism and creativity at all times.

Operations: Ensure the counter/gondola is 'customer ready' from open to close of business. Maintain excellent counter hygiene standards. Clean display units, tools and testers throughout the day. Assist with maintaining the required inventory levels to include stock counts, rotation, timely replenishment. Assist with visual merchandising, new launch displays, and collateral placement through communication with Sales and Artistry Executive. Assist in the execution of events. Maintain consistent communication with Brand field team regarding any counter/gondola needs or concerns. Maintain high standards managing schedule, clocking in and out and submitting time sheets on payroll application (allwork).

Responsibilities: Promote and create makeup magic in store. Always represent the ethos, products, and image of Charlotte Tilbury. Work as part of an elite team, driving business in store through exceptional makeup artistry and customer service. Reflect the brand values and customer base. Achieve sales targets through the creation of an amazing experience and exemplary service. Deliver Charlotte's philosophy of artistry made easy along with unique and personalized shopping experience.

Requirements: Strong artistry, sales and service talents. Experience in beauty and retail. Sales driven. Entrepreneurial spirit. Positive and cooperative approach towards work and colleagues. Excellent communication skills. Ability to work well under pressure. Ability to manage time effectively. Ability to work flexible hours, including weekends.

Benefits: Competitive hourly rate. Opportunity to work with a leading cosmetics brand. Opportunity to develop your skills and experience in the beauty industry. Opportunity to work with a talented and supportive team. Opportunity to contribute to the success of the business.

If you are a motivated and enthusiastic individual with a passion for makeup and customer service, we would love to hear from you!

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The Freelance Makeup Artist role is responsible for promoting and creating makeup magic in store. You will always represent the ethos, products, and image of Charlotte Tilbury. Working as part of an elite team, you will drive business in store through exceptional makeup artistry and customer service.

Main duties include:

• Sales: striving to achieve event sales goals and sales per hour target, creating brand awareness through sharing and demonstrating product knowledge, and demonstrating entrepreneurial spirit within company guidelines.

• Customer Service: leading by example to promote the Tilbury Touch and exceptional customer service, demonstrating a positive and cooperative approach towards work and colleagues, and assisting and maintaining an atmosphere of open and positive communication, professionalism, and creativity.

• Operations: ensuring the counter/gondola is 'customer ready' from open to close of business, maintaining excellent counter hygiene standards, cleaning display units, tools, and testers throughout the day, and assisting with maintaining required inventory levels, including stock counts, rotation, and timely replenishment.

• Events: assisting in the execution of events, maintaining consistent communication with Brand field team regarding any counter/gondola needs or concerns, and managing schedule, clocking in and out, and submitting time sheets on payroll application.

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Responsibilities:

• Promote and create makeup magic in store, always representing the ethos, products, and image of Charlotte Tilbury.
• Work as part of an elite team, driving business in store through exceptional makeup artistry and customer service.
• Reflect the brand values and customer base.
• Achieve sales targets through the creation of an amazing experience and exemplary service.

Main Duties:

• Sales: strive to achieve event sales goals, and sales per hour target. Create brand awareness through the sharing and demonstration of your product knowledge. Demonstrate entrepreneurial spirit within the parameters of the company guidelines.
• Customer Service: lead by example at all times to promote the Tilbury Touch and exceptional customer service.
• Team Work: demonstrate a positive and cooperative approach towards your work and your colleagues. Assist and maintain an atmosphere of open and positive communication, professionalism and creativity at all times.
• Operations: ensure the counter/gondola is 'customer ready' from open to close of business. Maintain excellent counter hygiene standards. Clean display units, tools and testers throughout the day. Assist with maintaining the required inventory levels to include stock counts, rotation, timely replenishment. Assist with visual merchandising, new launch displays, and collateral placement through communication with Sales and Artistry Executive. Assist in the execution of events. Maintain consistent communication with Brand field team regarding any counter/gondola needs or concerns. Maintain high standards managing schedule, clocking in and out and submitting time sheets on payroll application (allwork).

Benefits:

• Competitive hourly rate
• Opportunities for professional development
• Collaborative and dynamic work environment

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This role is pivotal in creating an unforgettable experience for our customers while showcasing the luxurious world of Charlotte Tilbury beauty. You will present the secrets of beauty and artistry curated over years of industry expertise, driving sales and elevating customer service to new heights.

Responsibilities:

• Promote the Charlotte Tilbury brand and ensure a magical shopping experience for customers

• Meet and exceed sales goals through knowledgeable product demonstrations

• Create brand awareness and drive customer engagement

• Deliver the 'Tilbury Touch' to every customer interaction

• Build lasting customer relationships through personalized service

• Contribute positively to a cohesive and inspiring team environment

• Maintain a visually appealing and organized counter/gondola

• Ensure all areas are clean and customer-ready at all times

• Assist in inventory management and visual merchandising

• Support the execution of promotional events and activities

Requirements:

• Beauty retail experience is required

• Weekend availability is mandatory

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The Freelance Makeup Artist role is responsible for promoting and creating makeup magic in store. You will represent the ethos, products, and image of Charlotte Tilbury, working as part of an elite team to drive business in store through exceptional makeup artistry and customer service.

Main duties include:

• Sales: striving to achieve event sales goals and sales per hour target, creating brand awareness through the sharing and demonstration of product knowledge, and demonstrating entrepreneurial spirit within company guidelines.

• Customer Service: leading by example to promote the Tilbury Touch and exceptional customer service, and assisting and maintaining an atmosphere of open and positive communication, professionalism and creativity.

• Operations: ensuring the counter/gondola is 'customer ready' from open to close of business, maintaining excellent counter hygiene standards, and assisting with maintaining required inventory levels, visual merchandising, and event execution.

As a Freelance Makeup Artist, you will reflect the brand values and customer base, and be part of building an amazing beauty business.

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Key Responsibilities:

• Drive financial results in store to meet and exceed plan, focusing on metrics such as Average Unit Sales (AUS) and Items Per Transaction (IPT).
• Develop expertise in retail artistry brands, demonstrating entrepreneurial spirit within company guidelines.
• Provide exceptional customer service, managing queries and building partnerships with colleagues to ensure continuous training and development.
• Anticipate staffing needs, source and select talent to deliver business objectives, and determine individual and team sales targets.
• Analyze business performance, plan strategy, and promote the Tilbury Touch to the team and customers.
• Maintain a customer-ready counter, inventory levels, and accurate stock files, while implementing visual merchandising and maintaining technology on counter.
• Establish and develop cooperative relationships with store retail operations teams and maintain excellent counter hygiene standards.
• Lead by example, promoting the Tilbury Touch and exceptional customer service, and create an atmosphere of open and positive communication, professionalism, and creativity.

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Key Responsibilities:

• Drive financial results in store to meet and exceed plan, including Key Performance Indicators (KPI’s) such as Average Unit Sales (AUS) and Items Per Transaction (IPT)
• Communicate and manage agreed goals
• Be a specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines
• Manage customer queries, through the use of sound judgement and achieving positive outcomes
• Build partnership with the Account Executive and Area Trainer to ensure continuous training and development of the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry
• Take every opportunity to extend exceptional customer service beyond the in-store experience
• Proactively anticipate staffing needs, including sourcing and selecting talent to deliver business objectives, inclusive of a bench for freelance and permanent staff
• Determine individual and team sales targets to meet and exceed plan
• Analyze business performance and proactively plan strategy within day to day business and events
• Consistently promote the Tilbury Touch to the team and customers
• Lead by example always to promote the Tilbury Touch and exceptional customer service
• Create and maintain an atmosphere of open and positive communication, professionalism and creativity always through team meetings and a collaborative management style
• Ensure that the counter is ‘customer ready’ from open to close of business
• Maintain the required inventory levels and accurate stock files
• Implement visual merchandising, new launch displays and collateral placement as directed by the marketing team
• Maintain technology on counter
• Raise operational issues for resolution in a timely manner
• Establish and develop a cooperative and mutually respectful relationship with the store retail operations team
• Schedule team to optimize coverage according to customer flow
• Maintain excellent counter hygiene standards
• Maintain the store standards and policies at all times

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Key Responsibilities:

• Drive business results in the store to meet and exceed targets and performance metrics
• Support the Business Manager in setting individual and team sales targets and communicate with Retail Artists to achieve business goals
• Lead by example to promote exceptional customer service and customer experience
• Coach and provide feedback to the team to ensure they meet Charlotte Tilbury's standards in service and make-up artistry
• Utilise every opportunity to extend the exceptional customer service beyond the in-store experience and expand the customer database for direct marketing purposes
• Implement individual and team development plans, conduct regular evaluations to promote mutual feedback and coaching
• Develop a positive and collaborative team culture in the store through team meetings and a partnership leadership style
• Recognise and highlight outstanding performances
• Drive entrepreneurial activity by proposing plans, events, and other initiatives to drive business success
• Ensure impeccable visual merchandising, cleanliness of the counter, and hygiene standards
• Maintain a flawless appearance and inspire team members to showcase their best selves

Benefits:

• 29 days' holiday plus birthday off
• Charlotte's Magic Academy for personal development
• Ongoing support and genuine growth opportunities
• Receive new products prior to launch
• Employee discounts
• Internal competitions with a chance to win

Our Mission:

At Charlotte Tilbury, we aim to empower every person on the planet to be the best version of themselves. We achieve this by welcoming people with diverse backgrounds, voices, opinions, and perspectives into our growing global team. By doing so, we can better serve our communities, customers, employees, and candidates who participate in our hiring process.

WE WOULD BE DELIGHTED TO WELCOME YOU TO OUR DREAM TEAM... APPLY TODAY!

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Key responsibilities include:

• Guiding the financial results of the store to achieve and exceed targets and key performance indicators.
• Supporting the Business Manager in determining sales targets for the team and communicating with Retail Artists to agree on sales targets and how to achieve them.
• Demonstrating entrepreneurial spirit, being a specialist in luxury beauty retail, and showing genuine enthusiasm, commitment, and interest in the business's performance.
• Providing exceptional customer service and creating a unique experience for customers.
• Forming and providing feedback to the team to ensure that Charlotte Tilbury standards are always met, both in terms of service and artistic ability.
• Utilizing every opportunity to take customer service beyond the in-store experience, bringing customer databases to direct marketing opportunities.
• Implementing individual and team development plans, conducting regular reviews to encourage feedback and bi-directional learning.
• Creating a positive and collaborative team culture in the store, through meetings and a collaborative management style; recognizing and rewarding performances where necessary.
• Having an entrepreneurial spirit in promoting plans, events, and other activities to achieve greater commercial success.
• Maintaining impeccable visual merchandising, store cleanliness, and hygiene standards.
• Attending to personal care standards, inspiring the team to be and feel their best selves.
• Being flexible to work on shifts, including early morning and evening shifts.

Requirements include:

• Experience in retail management.
• A genuine passion for the beauty industry.
• Commercial acumen.
• Experience in managing people.
• Strategic planning experience.

Benefits include:

• A structured induction program, the Charlotte Tilbury Academy of Magic, which provides exclusive and tailored training to equip you with the skills needed to succeed in delivering a red-carpet experience to customers.
• Structured career development: our team of industry experts will support and work with you to explore your learning potential and career goals.
• Exclusive launches of our incredible products before others; you will also receive a full Charlotte Tilbury look once you complete the Charlotte Tilbury Academy of Magic, to fully support the brand.
• Other fantastic benefits such as life insurance, birthday holiday days, team sales incentives, and more.

About Charlotte Tilbury: Charlotte Tilbury knows the power of beauty like no one else. With over 25 years at the top of the makeup industry, working with models, celebrities, and renowned designers worldwide, Charlotte has decided to share her secrets in a carefully curated but comprehensive collection of skincare, makeup, and fragrances.

She believes that beauty is not a club and that makeup is everyone's secret weapon! Charlotte has created an impeccable collection for anyone, whether they're getting ready with their phone in hand or from a dressing table. She has deciphered her experience into advice, secrets, and essential tools that are EASY TO CHOOSE, EASY TO USE, and IRRESISTIBLE; Charlotte is determined to revolutionize the beauty industry.

At Charlotte Tilbury, we love what we do and always strive for the best. Dare to dream, make it happen, break the rules – join us on this revolutionary journey and challenge the status quo of the beauty industry.

WE'D LOVE TO HAVE YOU JOIN OUR TEAM... APPLY TODAY!

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The Assistant Business Manager is a true brand ambassador, always reflecting the Charlotte Tilbury values. You are enthusiastic to meet and exceed targets, driving momentous team performance through maximum motivation.

Responsibilities

• Drive financial results in store to meet and exceed targets and key performance indicators.
• Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them.
• Demonstrate entrepreneurial spirit, being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company's performance.
• Lead by example to promote exceptional customer service and creating a customer experience.
• Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry.
• Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities.
• Implement individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching.
• Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary.
• Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success.
• Maintain impeccable visual merchandising, counter cleanliness and hygiene standards.
• Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves.

Requirements

• Retail management experience
• A genuine passion for the beauty industry
• Commercial acumen
• People management experience
• Strategic planning experience

Benefits

• Structured induction programme – Charlotte’s Magic Academy
• Structured career development
• Exclusive launches of our incredible products
• Access to Tilbury Treats – our very own rewards platform
• Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more

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Full Time, Permanent Contract

As an Assistant Business Manager at Charlotte Tilbury Beauty, you will be responsible for leading and engaging your team with the unique Tilbury vision. You will drive financial results in store to meet and exceed targets and key performance indicators.

Key Responsibilities:

• Drive financial results in store to meet and exceed targets and key performance indicators.
• Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them.
• Demonstrate entrepreneurial spirit; being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company's performance.
• Lead by example to promote exceptional customer service and creating a customer experience.
• Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry.
• Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities.
• Implement individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching.
• Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary.
• Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success.
• Maintain impeccable visual merchandising, counter cleanliness and hygiene standards.
• Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves.

Requirements:

• Retail management experience
• A genuine passion for the beauty industry
• Commercial acumen
• People management experience
• Strategic planning experience

Benefits:

• Structured induction programme – Charlotte’s Magic Academy
• Structured career development
• Exclusive launches of our incredible products
• Access to Tilbury Treats – our very own rewards platform
• Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more

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The Assistant Business Manager is a true brand ambassador, always reflecting the Charlotte Tilbury values. You are enthusiastic to meet and exceed targets, driving momentous team performance through maximum motivation. You place customer experience at the forefront of your leadership style, frequently thinking of new ways for the team to engage and satisfy the customer.

Key Accountabilities

• Drive financial results in store to meet and exceed targets and key performance indicators.
• Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them.
• Demonstrate entrepreneurial spirit; being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company's performance.
• Lead by example to promote exceptional customer service and creating a customer experience.
• Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry.
• Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities.
• Implement individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching.
• Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary.
• Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success.
• Maintain impeccable visual merchandising, counter cleanliness and hygiene standards.
• Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves.

Benefits

• We offer a structured induction programme – Charlotte's Magic Academy.
• Structured career development – our team of industry experts are here to support and work with you to explore your learning potential and career goals.
• You receive exclusive launches of our incredible products before anyone else – not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte's Magic Academy so you can be a true brand advocate.
• Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain 'money can't buy' discounts on anything from gym memberships to cinema tickets.
• Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more.

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Responsibilities:

• Support the Store Manager in managing the sales floor and visual merchandising
• Contribute to the store's financial performance by achieving sales targets and managing expenses
• Implement marketing and sales strategies to drive business growth
• Provide excellent customer service and build strong relationships with customers
• Collaborate with the Store Manager to develop and implement store plans and strategies
• Manage and develop a team of sales associates to achieve sales targets and provide excellent customer service

Requirements:

• Bachelor's degree in Business Administration or a related field
• 3+ years of experience in retail sales or management
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and meet sales targets
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Proficiency in MS Office and retail software

Benefits:

• Competitive salary and benefits package
• Opportunities for career growth and development
• Collaborative and dynamic work environment
• Discounts on Porsche Design products
• Access to exclusive events and experiences

If you are a motivated and results-driven individual who is passionate about luxury retail, we encourage you to apply for this exciting opportunity.

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