You'll craft everything from in-person event experiences to web graphics, merch designs, and creative website assets that make databases feel exciting.

Responsibilities

Visual Brand Development

• Design web graphics including technical diagrams, illustrations, and interactive visual assets that simplify complex database concepts
• Create compelling visual systems for campaigns, product launches, and marketing initiatives
• Develop brand assets that maintain consistency while pushing creative boundaries
• Design for multiple formats and contexts: digital, print, experiential, and merchandise

In-Person Experiences

• Design booth graphics, signage, and environmental branding for conferences, meetups, and community events
• Collaborate with the events team to create memorable, on-brand experiences that stand out
• Design merch that developers actually want to wear and use
• Create branded collateral including banners, posters, stickers, and promotional materials

Website & Digital Assets

• Partner with web and product marketing teams to design creative website components and landing pages
• Design data visualizations, technical diagrams, and infographics that make complex information accessible
• Create social media graphics, blog post imagery, and other digital marketing assets
• Develop templates and design systems that enable the team to move quickly

Brand Evolution

• Collaborate with marketing leadership to evolve and expand the PlanetScale brand identity
• Explore new visual directions while maintaining brand coherence
• Document design decisions and maintain brand guidelines
• Mentor and provide feedback to other team members on brand application

Requirements

• A strong portfolio demonstrating versatile design skills across digital, print, and experiential design
• Deep understanding of design fundamentals: typography, color, composition, and visual hierarchy
• Comfortable working in both brand and production modes,you can think big picture and execute in the details
• Strong communication skills with the ability to articulate design decisions and defend creative work
• Self-directed and able to manage multiple projects with competing deadlines
• Collaborative spirit with the ability to incorporate feedback while maintaining creative vision

Nice to Have

• Experience designing for technical or developer-focused brands
• Proficiency in Figma, Adobe Creative Suite, and other design tools
• Experience working with web developers to implement designs
• Understanding of design systems and component-based thinking
• Enthusiasm for learning about databases, infrastructure, and developer tools

Why PlanetScale

We're redefining how high-growth companies manage data at scale,and we work with some of the most exciting brands in gaming, consumer tech, and B2B SaaS. As a Brand Designer, you'll help shape how developers and engineering leaders perceive and interact with PlanetScale, translating the power of our platform into visual experiences that inspire and inform.

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Your primary focus will be on translating marketing and creative briefs into compelling visual concepts and seeing them through to final production for digital and print use. You will also maintain and organize a centralized archive of design assets, collaborate with Marketers, 3D Designers, Photographers, and Copywriters to refine visuals and messaging, and present ideas and final designs confidently to creative and marketing leadership.

To be successful in this role, you must have expertise in Adobe Creative Suite (InDesign, Illustrator, and Photoshop) and Figma, a strong understanding of graphic design principles, and the ability to manage multiple tasks and meet tight deadlines.

If you are a creative and organized individual with a passion for design, we encourage you to apply for this exciting opportunity.

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The Preqin Research Insights team at BlackRock produces more than 75 high-impact research reports annually, delivering data-driven insights across the private markets landscape. We are seeking a Production Assistant to join our team and play a key role in the layout, formatting, and production of these reports, identifying and implementing AI tools and solutions across the workflow. This role is ideal for a technically skilled designer and self-starter also expected to contribute to our AI-enabled future—identifying where AI can improve user workflows and where it must be applied thoughtfully with transparency, controls, and measurable value.

Key responsibilities

• Design, format, and produce research reports and publications using Adobe InDesign and Illustrator and identify and establish efficiencies through range of software platforms

• Explore, test, and help develop AI-enhanced production workflows—including AI agents that streamline chart creation, automate formatting tasks, and support scalable report production.

• Collaboration with engineering/data/ML partners to translate user needs into AI-assisted capabilities

• Create and output a high volume of charts and tables from complex Excel and data-rich inputs, maintaining accuracy, consistency, and accessibility across reports with quality checks, and delivery for digital and print publication

• Collaborate with editorial, production, and research teams to translate technical content into clean, accessible, and visually engaging charts and layouts

• Manage multiple design projects simultaneously, meeting tight deadlines while upholding high standards of quality and precision.

• Familiarity with AI product patterns and risks: understanding of model limitations, evaluation approaches, and product mechanisms to improve reliability

• Contribute to the improvement of templates, workflows, and production processes, ensuring efficiency and repeatability across our output

• Support the team in maintaining version control, asset management, and documentation of standard operating procedures

• Provide occasional off-hours support during peak publication periods

What we’re looking for

• At least 2-3 years of experience in a design or production role, ideally within financial services publishing

• Hands-on comfort using AI tools in daily work with appropriate judgment and confidentiality

• Bachelor’s degree in Graphic Design, Communication Design, or a related field preferred.

• Advanced proficiency in Adobe Creative Suite, particularly InDesign, Illustrator, and Photoshopwith ability to pivot quickly into more efficient alternatives

• Strong understanding of typography, layout composition, and visual hierarchy

• Experience designing long-form content such as research reports, whitepapers, or editorial publications

• Confidence working with data-heavy content, including the ability to interpret data packs and output accurate, well-designed charts and tables

• Excellent communication and collaboration skills; ability to work effectively with cross-functional teams

• Strong organizational skills, attention to detail, and the ability to manage multiple priorities under tight deadlines.

• Familiarity with Microsoft Office (Word, Excel, PowerPoint)

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

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Helpshift is looking for a Senior UX Designer to lead the design of customer-support and player-engagement experiences that impact millions of users worldwide. You will drive end-to-end design for Helpshift’s rapidly evolving AI-first support platform, working across complex problem spaces and ambiguous product areas. In this role, you won't just design interfaces, you'll shape how global brands deliver support at scale. You’ll work on AI agents, proactive engagement, and large-scale product refresh initiatives, turning complex workflows into intuitive and human-centered experiences.

Responsibilities

• Drive the full design lifecycle: discovery → IA → flows → wireframes → prototypes → polished UI.
• Translate business and product goals into clear, actionable design direction and thoughtful user experiences.
• Collaborate cross-functionally with Product and Engineering to define user-centered outcomes, prioritize scope, and build iterative solutions across areas like AI Agent, Proactive Engagement, and product modernization.
• Lead problem framing, ideation, and concept development to simplify complex workflows.
• Conduct and synthesize user research (interviews, usability tests, behavioral insights) to validate decisions.
• Elevate UX quality by contributing to design critiques, mentoring peers, and shaping Helpshift’s design culture.
• Guide, support, and mentor junior designers, helping them improve their craft, decision-making, and overall impact.

Requirements

• 5+ years of experience in UX/Product Design, HCI, or related fields(or equivalent experience solving complex product problems)
• A strong portfolio showcasing end-to-end design process and clear problem solving is a must.
• Depth in core design fundamentals: interaction design, IA, UX writing basics, visual hierarchy, and accessibility.
• Proficiency in research methods such as discovery interviews, usability studies, and data-driven iteration.
• Strong mastery of design tools, especially Figma.
• Excellent communication and storytelling skills, with the ability to align and influence cross-functional partners.
• Degree in Design, HCI, Computer Science, or related fields is a plus (not mandatory).

Preferred Qualifications

• Experience designing AI-powered, conversational, or agent-based interfaces.
• Familiarity with, or direct experience in, user research activities such as interviews, usability testing, and synthesis is a strong advantage.
• Background in SaaS, customer support, or workflow-driven products.
• Familiarity with analytics platforms and using data to shape product decisions.
• Experience contributing to or building design systems.
• Understanding of design patterns across web and mobile platforms.
• Comfort working with AI tooling and prototyping (e.g. v0, Loveable, Bolt, Figma Make)

What You’ll Bring

• A portfolio demonstrating strong craft, clarity of thinking, and real problem-solving depth.
• Passion for simplifying complex, technical, or heavily workflow-driven experiences.
• Ability to thrive in ambiguity and drive clarity for others.
• High collaboration quotient and openness to learning from peers.
• A natural inclination to help, guide, and elevate junior designers through feedback, coaching, and design reviews.
• A growth mindset and continuous desire to up-level the quality of your work.

Technical & Executional Skills

• Ability to research and understand user behaviors, needs, and motivations through observation techniques, task analysis, and other feedback methodologies
• Experience in Design Expert Evaluation techniques like Heuristics and competitive benchmarking

Leadership & People Management Skills

• Ability to mentor junior team members and form a cohesive delivery and learning environment.
• Lead and handle multiple projects simultaneously and ensure successful delivery.
• Work collaboratively with other design disciplines to ensure continuity, leverage other specializations, and maintain holistic perspective.
• Handle conflicts, expectations and quality of deliverables of team members.

Interpersonal Skills

• Positive attitude, proactive and helpful
• Strong team player
• Ability to motivate others
• Problem solver (not just good at pointing them out) and negotiator
• Strong listening and communication skills
• Solid organizational skills and attention to detail

Benefits

• Hybrid setup
• Worker's insurance
• Paid Time Offs
• Other employee benefits to be discussed by our Talent Acquisition team in India.

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Key Responsibilities:

• Translate strategic business goals into creative visual solutions that resonate with target audiences.
• Partner with marketing, product, and content teams to ensure alignment between design and brand strategy.
• Present and communicate design concepts and rationale to stakeholders and leadership teams.
• Establish and maintain scalable design systems, templates, and style guides.
• Conduct research for inspiration of design direction, interaction design and motion design.
• Create and own design deliverables including (but not limited to) clickable prototypes, design systems, layouts, components and libraries.
• Create and maintain product iconography.
• Contribute and critique design work with the creative teams daily, offering and taking constructive feedback

Requirements:

• 5–8 years of professional experience in UI design.
• A strong portfolio demonstrating creative excellence and strategic thinking is a must.
• Deep understanding of working in Figma/XD using and creating design system components at different levels of fidelity.
• Strong understanding of typography, composition, color, and visual hierarchy.
• Proven experience working within or evolving brand guidelines and creating design systems is a must.
• Excellent communication, presentation, and storytelling skills.

Preferred Qualifications:

• Experience with Visual Design, Iconography, motion graphics and creating Design Systems.
• Familiarity with UX/UI principles and responsive design.
• Experience with SaaS/Enterprise software products.
• Degree in Design, HCI, Computer Science, or related fields is a plus (not mandatory)

Leadership & People Management Skills:

• Ability to mentor junior team members and form a cohesive delivery and learning environment.
• Lead and handle multiple projects simultaneously and ensure successful delivery.
• Work collaboratively with other design disciplines to ensure continuity, leverage other specializations, and maintain holistic perspective.
• Handle conflicts, expectations and quality of deliverables of team members.

Interpersonal Skills:

• Positive attitude, proactive and helpful.
• Strong team player.
• Ability to motivate others.
• Problem solver (not just good at pointing them out) and negotiator.
• Strong listening and communication skills.
• Solid organizational skills and attention to detail

Benefits:

• Hybrid setup.
• Worker's insurance.
• Paid Time Offs.
• Other employee benefits to be discussed by our Talent Acquisition team in India.

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, colour, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.

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