Key responsibilities include:

• Developing and maintaining quality engineering methods to meet customer, internal, and regulatory requirements
• Evaluating existing quality systems and manufacturing processes and implementing projects to improve productivity and efficiency
• Providing QA project support for site New Product Development engineering introductions
• Creating quality plans and conducting FMEA
• Using Six Sigma, A3, and 7 QC tools and/or methods to facilitate investigations of failures identified by customer complaints, internal non-conformances, and manufacturing yield issues in batch production
• Leading and/or supporting Corrective and Preventative Actions, including identifying and eliminating root causes using A3, PDCA, and/or 8D methodologies and ensuring closure of action items in a 24-7 manufacturing environment
• Collaborating with cross-functional teams to drive continuous improvement initiatives and ensure alignment with quality objectives
• Creating data models and reports in Visual Basic, Excel Power Query, and/or PowerBI to analyze continuous manufacturing datasets, automate monitoring and reporting on quality metrics, and enable identification of trends and areas for improvement
• Identifying and mitigating quality risks during product development and manufacturing in accordance with ISO 9001 and/or ISO 13485 standards
• Implementing risk management processes to assess, control, and monitor quality risks during the product lifecycle

Additional requirements include up to 10% U.S. and/or international travel and a salary range of $128,000.00 to $145,000.00.

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HSBC is one of the world's largest banking and financial services organisations, with operations in 64 countries and territories. Our goal is to be where the growth is, enabling businesses to thrive and economies to prosper, and ultimately helping people achieve their dreams and goals.

The purpose of this role is to operate and measure post-sales service processes related to complaints and services, as well as campaign applications, in compliance with the guarantees established with clients and to avoid operational errors. All of this in accordance with the standards set by HSBC to continue and increase customer satisfaction, both internal and external.

As an Account Processor, you will be responsible for:

• Performing actions necessary for the operation of support processes, giving compliance to the FIM of operations and global standards.

• Analyzing, evaluating, dictating, and applying monetary and non-monetary movements in core systems, originated by complaints, services, and campaign applications, considering the accounting impact when applicable.

• Establishing controls focused on preventing errors in the operation.

• Seeking improvements in processes to meet business needs.

• Following up on incidents located during the process.

• Establishing controls focused on preventing errors in the operation.

• Meeting annual objectives.

• Participating in the application of new processes and/or projects in the area.

Requirements for the position include:

• Bachelor's degree in Economics, Administration, Engineering, or Computer Science.

• 1-2 years of experience as an Analyst.

• Proficiency in Microsoft Office: Excel, PowerPoint, Word.

• High analytical capacity.

• Knowledge of credit card product functioning (Hogan) and/or OHC.

• Database knowledge.

• Intermediate level of English.

• Visual Basic knowledge.

Competencies required for the position include:

• Working under pressure.

• Sense of urgency.

• Continuous learning.

• Adaptability.

• Responsibility.

• Honesty.

• Proactivity.

• Customer service.

• Teamwork.

• Analysis.

At HSBC, we offer our employees a greater number of days off to enjoy their wedding, care for a new family member, or grieve the loss of a loved one. Our paid vacation package is at the forefront in Mexico, now you have another reason to be HSBC and live with pride a culture of well-being, balance, and care.

In HSBC, we expect our people to treat each other with dignity and respect, creating an inclusive culture that promotes equal opportunities. Our values define who we are as an organization and what sets us apart, we value diversity, advance together, take responsibility for our actions, use good judgment, do the right thing, and make things happen.

In HSBC, we are committed to ensuring gender equality and constant training for our employees, as well as protecting their labor and social rights.

The personal data in the possession of the Bank regarding job applications will be used in accordance with our Privacy Statement, which is available on our website.

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We'd expect you to be a self-starter, needing to seek guidance or instruction infrequently. We'd like to see you starting to practice some basic leadership capabilities, and readily taking proactive measures to prevent software issues. You will consistently achieve business goals and metrics successfully, promptly, and accurately.

Key Responsibilities

• Investigate, track, find solutions, and resolve support issues and questions
• Test solutions before deploying to production, understand program code and error logs, and log software bugs, in collaboration with clients, team members, vendors, and third parties around the world in various roles
• Install and configure Vista Group software remotely and onsite, as part of troubleshooting, resolving issues or onboarding, as needed
• Perform cross-regional and cross-departmental tasks and initiatives as assigned either on an ad-hoc, temporary basis, or as part of a more formal rotation program
• Become knowledgeable of Vista Group software and the cinema industry to effectively serve clients
• Upskill and train clients, team members, vendors, and third parties via various methods such as creating documentation and hosting training sessions
• Build strong relationships with clients and team members
• Be available on rotation with a cell phone for urgent after-hours support issues
• Travel domestically and internationally on occasion

Requirements

• Specific knowledge of SQL Server, Visual Basic, .NET, cloud technologies, and networking
• Excellent problem-solving and analytical skills, verbal and written communication, and organisational skills with meticulous attention to detail
• Proven ability to remain composed under pressure, use independent discretion and judgment to assess situations, and respond appropriately
• A commitment to excellent customer service and dedication to creating great outcomes and working relationships
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc...)
• Current valid passport or able to obtain one promptly if required
• Undergraduate degree or certifications in related technical area would be preferred

Benefits

• Excellent work/life balance including a 4 ½ day working week
• Hybrid working (home and office based split, requiring regular weekly attendance in the Auckland office)
• Medical and Life insurance
• Volunteer day, enhanced paid parental leave and wellness benefits
• Strong mentoring & career development focus
• Fun team events including the Vista Innovation Cup

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