In compliance with applicable laws, HSBC is committed to employing only those who are authorised to work in the US. Our purpose is to open up a world of opportunity for our customers. The Head of Commercial Cards Operations will lead the end-to-end operational strategy and execution for U.S. Commercial Card products. This role is accountable for operational excellence, risk and control governance, and scalable growth across the commercial card portfolio.
\nAs our Head, US Global Payments Solutions Commercial Cards Operations, you will:
\nOptimise end-to-end Commercial Card operations, including onboarding, account builds, lifecycle management, billing, disputes, settlement, fraud, and program servicing. Provide executive oversight of the TSYS and FISERV platforms. Provide oversight of the Mastercard and Visa networks, as related to operational and monitoring activities supported in the team. Work directly with Commercial Card related Vendors and 3rd parties as necessary to support activities, research, issue resolution: FIS (TSYS), Idemia, Mastercard, Visa. Ensure operational readiness for product enhancements and platform changes, including UAT (User Acceptance Testing) coordination and validation. Establish strong risk and control frameworks aligned with regulatory and network requirements. Drive service excellence and support complex commercial client programs. Lead operational transformation initiatives, automation efforts, and platform enhancements. Manage senior stakeholders across Product, Technology, Client Management, and other internal departments. Lead and develop onshore and offshore operational teams; drive performance through Key Performance Indicators, Objectives and Key Results, and Service Level Agreements.
\nYou'll likely have the following qualifications to succeed in this role:
\nExtensive experience in Commercial Cards within a regulated financial institution. Deep experience with TSYS or comparable card processing platforms. Deep knowledge of corporate card products such as purchasing cards, small business revolving, virtual cards, CTA (Central Travel Account) accounts, corporate world elite, one cards, etc. Strong understanding of card network rules, disputes/chargebacks, and fraud processes. Strong knowledge of billing structures, rebate programs, reconciliation within cards portfolio. Proven experience leading teams onshore and offshore, managing operational risk. Demonstrated ability to drive transformation and scale operations.
\nAs an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC's engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You'll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC.
\nXML job scraping automation by YubHub
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\nWe are an engineering-led company and we’re looking for people who are excited by the potential for Engine’s technology to transform banking in different markets around the world.
\nOur purpose is underpinned by five values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.
\nAs a Senior Engineer you will:
\nAs an Engineer you will:
\nDesign and build integrations with global card payments networks in a cloud-native environment
\nContribute to our award-winning platform and internal tooling
\nBuild new features and products from scratch in a configurable way
\nShare your knowledge with those around you, contributing to our learning culture
\nOwn your projects, working in small teams across the bank to collaboratively deliver
\nAim for greatness in everything you do, staying curious and inquisitive
\nBe part of a scaling team and organisation as we change banking for good
\nRequirements
\nWe’re open-minded when it comes to hiring and we care more about aptitude and attitude than specific experience or qualifications.
\nFor the most part we code in Java, but you need not be an expert when you join us!
\nWe believe in clean coding, simple solutions, automated testing and continuous deployment.
\nIf you care enough to find elegant solutions to difficult technical problems, we’d love to hear from you.
\nFor this specific role ideally you will:
\nHave experience with Visa or Mastercard system integrations
\nHave worked at a Bank, Fintech, Issuer or Acquirer on card integration projects
\nWe have built our entire banking platform in-house and mostly in Java.
\nWe are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.
\nThe main part of our Backend Tech Stack is listed below, we don't ask that you have experience in all of this, but if you do, that's great!
\nJava, which makes up the majority of our backend codebase
\nAWS & GCP - we're cloud-native
\nMicroservice-based architecture
\nKubernetes (EKS)
\nTeamCity for CI / CD (lots of teams are releasing code 15-20 times per day!)
\nTerraform and Grafana
\nXML job scraping automation by YubHub
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