In this role, you will:

• Provide critical support to the sales team to achieve sales excellence
• Process post-application and sales process with internal stakeholders to facilitate smooth delivery of customer service and sales
• Manage all dealership incentives in a timely manner
• Manage the reporting elements and generate trends/analysis/key statistics/reports/data to help improve overall efficiency, productivity, and effectiveness of Mobile Sales

You will also provide excellent customer services, including:

• Providing support to the RBWM business by actively and reactively assisting customers for account enquiries and ongoing account maintenance
• Providing assistance to the Sales team on SNAG (ie: investigation) items and support sale team in the fulfillment of the sales/customer needs
• Acting as Customer interface with Service Delivery

Operational Excellence:

• Assist line managers to highlight process deficiencies and recommendations
• Contribute by active participation to identify work improvement to automate, centralize, migrate to ensure high efficiency in servicing customers
• Eliminate non-value-added work without increasing risk to bank

Maintain HSBC control standards and follow Group Compliance Policy to minimize operational risk by:

• Remaining compliant with and ensures awareness of Audit and Group requirements and other internal guidelines
• Ensuring strict compliance with government banking regulations
• Timely implementing internal and external audit points together with any issues raised by external regulators
• Stay vigilant and identify operational risks based on people, process, systems, and external arising from fraud, unauthorized activities, error, omission, inefficiency, system failure, and external events
• Report to line manager for assessing the impact and likelihood of risk materializing and vulnerability

Qualifications & Experience:

• Min diploma holder with 1 year work experience in relevant field
• Independent worker with the ability to multi-task, work under pressure, and meet tight deadlines
• Good time management
• Excellent customer service orientation
• Good communication skills
• Strong capacity to handle details and workflow processes efficiently and effectively
• Strong competency in Microsoft Office (esp word and Xcel)
• Fluent in Vietnamese. Having bilingual capability (English/Mandarin) will have an added advantage

Opening up a world of opportunity' http://www.hsbc.com/careers About HSBC Vietnam: https://www.about.hsbc.com.vn/vi-vn

XML job scraping automation by YubHub

We are currently seeking a high caliber professional to join our team as a Contact Centre Service & Sales Representative - Outbound (Telesales).

Principal Accountabilities: Conduct outbound telemarketing calls with the objective of selling suitable financial products Achieve daily KPIs (e.g., talk-time, submissions) and meet or exceed monthly performance expectations (PE) Identify and maximize sales opportunities through effective customer engagement and needs-based selling Offer value added products and services based on customer needs analysis and ensure customer understanding of those products

Customers / Stakeholders: Deliver what is promised in line with customer expectations Provide excellent customer service Owns and resolves issues and understand how and when to escalate

Leadership & Teamwork: Act as a role model for our Group values Value diversity amongst team Act a as mentor to assist new joiners as required

Operational Effectiveness & Control: Adhere to call scripts, sales guidelines, and process requirements to ensure compliance Remain compliant with and ensures awareness of Audit and Group requirements and other internal guidelines Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for iWPB Centres Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres

Qualifications: Bachelor's Degree in any major Fluent in Vietnamese Having good English capability will have an added advantage Proven ability to work under pressure and meet sales KPIs in a fast-paced environment Sales-oriented, flexible, customer centric and able to thrive in a team environment seeking feedback and open to development Strong interpersonal, communication, sales skills with the ability to engage with customer effectively Strong competency in Microsoft Office Display patience and empathy in handling customer’s request

XML job scraping automation by YubHub

Responsibilities:

• Use proprietary software to provide labels, annotations, recordings, and inputs on projects involving multilingual audio clips, voice recordings, speech samples, and auditory elements in various languages.
• Support the delivery of high-quality curated audio data that ensures clear, natural spoken output, accurate representation of linguistic and prosodic details (such as intonation, rhythm, and accent), and professional audio standards.
• Collaborate with technical staff to develop tasks that improve AI's ability to handle speech modulation, accent variation, noise in real-world recordings, and multilingual audio processing.
• Work with technical staff to improve annotation tools for efficient audio workflows.

Basic Qualifications:

• Native proficiency in Vietnamese with exposure to diverse accents, dialects, or regional variations.
• Proficiency in English (minimum B2 level) with clear, natural vocal delivery and pronunciation suitable for audio recording purposes.
• Strong auditory perception to identify nuances in speech, accents, pronunciation, intonation, and audio quality across languages.
• Demonstrated ability to handle multilingual audio content, including evaluating speech accuracy, cultural vocal expressions, and contextual interpretation in spoken form.
• Demonstrated ability to transcribe audio with high accuracy across accents and varying audio quality.
• Comfort providing high-quality voice recordings and feedback on audio samples in multiple languages.
• Strong comprehension skills and the ability to make independent judgments on ambiguous or varied audio material, including noisy or accented speech.
• Strong communication, interpersonal, analytical, detail-oriented, and organizational skills, with the ability to articulate audio-related feedback effectively.
• Commitment to developing AI that masters sophisticated multilingual audio capabilities.

Preferred Skills and Experience:

• Demonstration of exceptional attention to linguistic nuance, auditory detail, and data quality beyond standard transcription work.
• Deep understanding and taste of what good/useful Audio data is.
• Strong command of advanced transcription and annotation practices, including handling disfluencies, accents, and prosodic features (intonation, stress, rhythm, emotion, etc) with high consistency and accuracy.
• Background in linguistics (e.g., phonetics, phonology, sociolinguistics), speech sciences, cognitive science, or a related field, or equivalent practical experience, with demonstrated ability to analyze accent variation, pronunciation differences, and multilingual speech patterns.
• Experience working with speech/audio datasets, annotation workflows, or AI training data, including knowledge/experience with training voice models, and an understanding of how data quality impacts model performance.
• Professional experience in voice work, including voice acting, voice recording, podcasting with a measurable audience (e.g., X following), or similar audio production demonstrating attention to clarity and recording quality.
• Demonstrated ability to exercise independent judgment in ambiguous audio scenarios and make consistent, defensible annotation decisions.
• Portfolio (strongly preferred for advanced candidates): Voice samples, annotated transcripts, or audio-related work demonstrating quality, methodology, and attention to detail.
• Candidates with professional experience in voice, linguistics, speech data, or speech evaluation and research are especially encouraged to apply.

Location and Other Expectations:

• Tutor roles may be offered as full-time, part-time, or contractor positions, depending on role needs and candidate fit.
• For contractor positions, hours will vary widely based on project scope and contractor availability, with no fixed commitments required. On average, most projects may require at least 10 hours per week to deliver effectively, though this is not a fixed commitment and depends on the scope of work. Contractors have full flexibility to set their own hours and determine the exact amount of time needed to complete deliverables.
• Tutor roles may be performed remotely from any location worldwide, subject to legal eligibility, time-zone compatibility, and role-specific needs.
• For US-based candidates, please note that we are unable to hire in Wyoming and Illinois at this time.
• We are unable to provide visa sponsorship.
• For those who will be working from a personal device, your computer must be a Chromebook, a Mac with macOS 11.0 or later, or Windows 10 or later.

Compensation and Benefits: US-based candidates: $35/hour - $45/hour depending on factors including relevant experience, skills, education, geographic location, and qualifications. International candidates: Information will be provided to you during the recruitment process. Benefits vary based on employment type, location, and jurisdiction. Benefits for eligible U.S.-based positions include health insurance, 401(k) plan, and paid sick leave. Specific details and role-specific information will be provided to you during the interview process.

XML job scraping automation by YubHub

Key Responsibilities

• Correct text and content in video games (grammar, syntax, typography)
• Verify the consistency of text and propose changes where necessary
• Write error reports
• Perform minor and simple translations
• Verify that subtitles match audio tracks

Requirements

• Native speaker of one of the following languages: German, Korean, Croatian, Danish, European Spanish, Latin American Spanish, Finnish, French, Greek, Hebrew, Hungarian, Indonesian, Malay, Dutch, Norwegian, Polish, Romanian, Swedish, Thai, Czech, Turkish, Vietnamese
• Excellent written and spoken English
• Ability to work in the Montreal area
• Availability to work from home or in the office as required
• Canadian citizenship, permanent resident, open work permit, or vacation work visa
• Ability to juggle multiple tasks and manage time effectively
• Familiarity with digital technologies (computers, game consoles, touch screens)
• Interest in the video game industry
• Experience in a relevant field or related to video games (an asset)
• Experience in a similar role (an asset)

Benefits

• $19.15/hour (bonus of $2.50/hour after 19 hours)
• Contract on call, with possibility of permanent position, full-time, and other career advancement opportunities
• Internet subsidy for employees working from home
• 3-day paid training, accumulated vacation, and 2 paid sick/personal days per year after probation period
• Partnerships with STM, BIXI, Telus, Bell, Dell, Nautilus Gym, Dialogue, and Bonjour-Santé (among others)
• Employee and family assistance program

Role Information

• FR-CA Studio: Keywords Studios
• Location: Americas, Canada, Montreal
• Area of Work: QA Testing Services
• Service: Globalize
• Employment Type: Full Time
• Working Pattern: In-Office, Remote

XML job scraping automation by YubHub