In this role, you will:

• Provide critical support to the sales team to achieve sales excellence
• Process post-application and sales process with internal stakeholders to facilitate smooth delivery of customer service and sales
• Manage all dealership incentives in a timely manner
• Manage the reporting elements and generate trends/analysis/key statistics/reports/data to help improve overall efficiency, productivity, and effectiveness of Mobile Sales

You will also provide excellent customer services, including:

• Providing support to the RBWM business by actively and reactively assisting customers for account enquiries and ongoing account maintenance
• Providing assistance to the Sales team on SNAG (ie: investigation) items and support sale team in the fulfillment of the sales/customer needs
• Acting as Customer interface with Service Delivery

Operational Excellence:

• Assist line managers to highlight process deficiencies and recommendations
• Contribute by active participation to identify work improvement to automate, centralize, migrate to ensure high efficiency in servicing customers
• Eliminate non-value-added work without increasing risk to bank

Maintain HSBC control standards and follow Group Compliance Policy to minimize operational risk by:

• Remaining compliant with and ensures awareness of Audit and Group requirements and other internal guidelines
• Ensuring strict compliance with government banking regulations
• Timely implementing internal and external audit points together with any issues raised by external regulators
• Stay vigilant and identify operational risks based on people, process, systems, and external arising from fraud, unauthorized activities, error, omission, inefficiency, system failure, and external events
• Report to line manager for assessing the impact and likelihood of risk materializing and vulnerability

Qualifications & Experience:

• Min diploma holder with 1 year work experience in relevant field
• Independent worker with the ability to multi-task, work under pressure, and meet tight deadlines
• Good time management
• Excellent customer service orientation
• Good communication skills
• Strong capacity to handle details and workflow processes efficiently and effectively
• Strong competency in Microsoft Office (esp word and Xcel)
• Fluent in Vietnamese. Having bilingual capability (English/Mandarin) will have an added advantage

Opening up a world of opportunity' http://www.hsbc.com/careers About HSBC Vietnam: https://www.about.hsbc.com.vn/vi-vn

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