We're building the infrastructure that lets people talk to Claude,real-time, bidirectional voice conversations that feel natural, responsive, and safe. This is foundational work for how millions of people will interact with AI.

The Voice Platform team designs and operates the serving systems, streaming pipelines, and APIs that bring Anthropic's audio models from research into production across Claude.ai, our mobile apps, and the Anthropic API. You'll work at the intersection of real-time media, low-latency inference, and distributed systems,building infrastructure where every millisecond of latency is felt by the user.

We partner closely with the Audio research team, who train the speech understanding and generation models, and with product teams shipping voice experiences to users. Your job is to make those models fast, reliable, and delightful to talk to at scale.

Responsibilities

• Design and build the real-time streaming infrastructure that powers voice conversations with Claude,ingesting microphone audio, orchestrating model inference, and streaming synthesized speech back with minimal latency

• Build low-latency serving systems for speech models, optimizing time-to-first-audio and end-to-end conversational responsiveness

• Develop the public and internal APIs that expose voice capabilities to Claude.ai, mobile clients, and third-party developers

• Own the audio transport layer,codecs, jitter buffers, adaptive bitrate, packet loss recovery,so conversations stay smooth across unreliable networks

• Build observability and quality-measurement systems for voice: latency distributions, audio quality metrics, interruption handling, and turn-taking accuracy

• Partner with Audio research to move new model architectures from experiment to production, and feed real-world performance data back into research

• Collaborate with mobile and product engineering on client-side audio capture, playback, and the end-to-end user experience

You may be a good fit if you

• Have 6+ years of experience building distributed systems, real-time infrastructure, or platform services at scale

• Have shipped production systems where latency is measured in tens of milliseconds and users notice when you miss

• Are comfortable working across the stack,from transport protocols and serving infrastructure up to the APIs product teams build on

• Are results-oriented, with a bias toward flexibility and impact

• Pick up slack, even if it goes outside your job description

• Enjoy pair programming (we love to pair!)

• Care about the societal impacts of voice AI and want to help shape how these systems are developed responsibly

• Are comfortable with ambiguity,voice is a fast-moving space, and you'll help define the architecture as we learn what works

Strong candidates may also have experience with

• Real-time media protocols and stacks: WebRTC, RTP, gRPC bidirectional streaming, or WebSockets at scale

• Audio engineering fundamentals: codecs (Opus, AAC), voice activity detection, echo cancellation, jitter buffering, or audio DSP

• Low-latency ML inference serving, streaming model outputs, or GPU-based serving infrastructure

• Telephony, live streaming, video conferencing, or voice assistant platforms

• Mobile audio pipelines on iOS (AVAudioEngine, AudioUnits) or Android (Oboe, AAudio)

• Working alongside ML researchers to productionize models,speech experience is a plus but not required

Representative projects

• Driving time-to-first-audio below human perceptual thresholds by co-designing the serving pipeline with the Audio research team

• Building a streaming inference orchestrator that interleaves speech recognition, LLM reasoning, and speech synthesis with overlapping execution

• Designing the voice mode API surface for the Anthropic API so developers can build their own voice agents on Claude

• Implementing graceful barge-in and interruption handling so users can cut Claude off mid-sentence naturally

• Instrumenting end-to-end audio quality metrics and building dashboards that catch regressions before users do

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Doula (Missouri)

About Us

At Pomelo Care, we redefine the healthcare journey for women and children. As the leading virtual medical practice in our field, we provide a continuous circle of support.

Role Description

As a doula serving Pomelo patients, you will educate and guide expecting and new families throughout pregnancy, birth, and the postpartum period. You will play a vital role in improving birth outcomes by ensuring that families feel supported and empowered during this transformative time.

Support for Your Doula Practice

By joining the Pomelo community, we provide the support you need to focus on what you do best - caring for families.

Focus on Care, Not Paperwork

We handle the credentialing, billing, and administrative hassle of accepting insurance. You get reliable and timely payment for your work without the back-office headache.

Grow Your Client Base

We provide client outreach support to help you connect with families who need your services.

Comprehensive Support

You’ll have access to dedicated administrative and technical support to navigate our systems, as well as charting and documentation support to streamline your workflow.

A Thriving Peer Community

Connect with a vibrant and growing network of hundreds of doulas. Access the Pomelo Doula community for peer support, shared learning, and connection.

Maintain Your Flexibility

You choose how many clients you see through Pomelo, allowing you to set the hours and workload that fit your life.

Requirements

• Completed certification/training as a birth and/or full spectrum doula.
• Experience working as a doula with an in-depth understanding of pregnancy, childbirth, breastfeeding, and postpartum recovery.
• Strong verbal and written communication skills, with the ability to connect with families from diverse backgrounds both virtually and in-person.
• Comfortable using telehealth platforms, video conferencing tools, and electronic documentation systems.
• Have availability for virtual and in-person work, as well as evenings and weekends, to accommodate the needs of families.

Credentialing Process & Next Steps

Once you apply, our team will guide you through the credentialing process, which includes:

• Meet with someone from our recruitment team for a 30-minute video call
• Provide proof/verification of:
• Medicaid Provider ID
• Doula training/certification
• NPI number
• Adult & Infant CPR/First Aid certification
• Doula Match Profile
• Personal liability insurance
• Complete a background screening

Why You Should Join Our Team

By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the patients we serve.

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The Voice Platform team designs and operates the serving systems, streaming pipelines, and APIs that bring Anthropic's audio models from research into production across Claude.ai, our mobile apps, and the Anthropic API. You'll work at the intersection of real-time media, low-latency inference, and distributed systems,building infrastructure where every millisecond of latency is felt by the user.

We partner closely with the Audio research team, who train the speech understanding and generation models, and with product teams shipping voice experiences to users. Your job is to make those models fast, reliable, and delightful to talk to at scale.

Responsibilities:

• Design and build the real-time streaming infrastructure that powers voice conversations with Claude,ingesting microphone audio, orchestrating model inference, and streaming synthesized speech back with minimal latency

• Build low-latency serving systems for speech models, optimizing time-to-first-audio and end-to-end conversational responsiveness

• Develop the public and internal APIs that expose voice capabilities to Claude.ai, mobile clients, and third-party developers

• Own the audio transport layer,codecs, jitter buffers, adaptive bitrate, packet loss recovery,so conversations stay smooth across unreliable networks

• Build observability and quality-measurement systems for voice: latency distributions, audio quality metrics, interruption handling, and turn-taking accuracy

• Partner with Audio research to move new model architectures from experiment to production, and feed real-world performance data back into research

• Collaborate with mobile and product engineering on client-side audio capture, playback, and the end-to-end user experience

You may be a good fit if you

• Have 6+ years of experience building distributed systems, real-time infrastructure, or platform services at scale

• Have shipped production systems where latency is measured in tens of milliseconds and users notice when you miss

• Are comfortable working across the stack,from transport protocols and serving infrastructure up to the APIs product teams build on

• Are results-oriented, with a bias toward flexibility and impact

• Pick up slack, even if it goes outside your job description

• Enjoy pair programming (we love to pair!)

• Care about the societal impacts of voice AI and want to help shape how these systems are developed responsibly

• Are comfortable with ambiguity,voice is a fast-moving space, and you'll help define the architecture as we learn what works

Strong candidates may also have experience with

• Real-time media protocols and stacks: WebRTC, RTP, gRPC bidirectional streaming, or WebSockets at scale

• Audio engineering fundamentals: codecs (Opus, AAC), voice activity detection, echo cancellation, jitter buffering, or audio DSP

• Low-latency ML inference serving, streaming model outputs, or GPU-based serving infrastructure

• Telephony, live streaming, video conferencing, or voice assistant platforms

• Mobile audio pipelines on iOS (AVAudioEngine, AudioUnits) or Android (Oboe, AAudio)

• Working alongside ML researchers to productionize models,speech experience is a plus but not required

Representative projects

• Driving time-to-first-audio below human perceptual thresholds by co-designing the serving pipeline with the Audio research team

• Building a streaming inference orchestrator that interleaves speech recognition, LLM reasoning, and speech synthesis with overlapping execution

• Designing the voice mode API surface for the Anthropic API so developers can build their own voice agents on Claude

• Implementing graceful barge-in and interruption handling so users can cut Claude off mid-sentence naturally

• Instrumenting end-to-end audio quality metrics and building dashboards that catch regressions before users do

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As a doula serving Pomelo patients, you will educate and guide expecting and new families throughout pregnancy, birth, and the postpartum period. You will play a vital role in improving birth outcomes by ensuring that families feel supported and empowered during this transformative time.

This is a 1099 independent contractor role and is not an employment (W-2) position. As an independent contractor, you will not be eligible for employee benefits, including but not limited to health insurance, paid time off, workers’ compensation, or unemployment benefits. Pomelo Care will provide services to support your independent practice, such as client matching, billing, and administrative support.

Support for Your Doula Practice:

By joining the Pomelo community, we provide the support you need to focus on what you do best -- caring for families.

• Focus on Care, Not Paperwork: We handle the credentialing, billing, and administrative hassle of accepting insurance. You get reliable and timely payment for your work without the back-office headache.

• Grow Your Client Base: We provide client outreach support to help you connect with families who need your services.

• Comprehensive Support: You’ll have access to dedicated administrative and technical support to navigate our systems, as well as charting and documentation support to streamline your workflow.

• A Thriving Peer Community: Connect with a vibrant and growing network of hundreds of doulas. Access the Pomelo Doula community for peer support, shared learning, and connection.

• Maintain Your Flexibility: You choose how many clients you see through Pomelo, allowing you to set the hours and workload that fit your life.

To join Pomelo’s growing community, you have:

• Completed certification/training as a birth and/or full spectrum doula.

• Experience working as a doula with an in-depth understanding of pregnancy, childbirth, breastfeeding, and postpartum recovery.

• Strong verbal and written communication skills, with the ability to connect with families from diverse backgrounds both virtually and in-person.

• Comfortable using telehealth platforms, video conferencing tools, and electronic documentation systems.

• Have availability for virtual and in-person work, as well as evenings and weekends, to accommodate the needs of families.

Credentialing Process & Next Steps:

Once you apply, our team will guide you through the credentialing process, which includes:

• Meet with someone from our recruitment team for a 30-minute video call

• Provide proof/verification of:

• Medicaid Provider ID

• Doula certification or training

• NPI number

• Adult & Infant CPR/First Aid certification

• Birth Doula Certificate from WA Department of Health

• Complete a background screening

Why you should join our team:

By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the patients we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it.

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Focus on Care, Not Paperwork: We handle the credentialing, billing, and administrative hassle of accepting insurance. You get reliable and timely payment for your work without the back-office headache.

Grow Your Client Base: We provide client outreach support to help you connect with families who need your services.

Comprehensive Support: You’ll have access to dedicated administrative and technical support to navigate our systems, as well as charting and documentation support to streamline your workflow.

A Thriving Peer Community: Connect with a vibrant and growing network of hundreds of doulas. Access the Pomelo Doula community for peer support, shared learning, and connection.

Maintain Your Flexibility: You choose how many clients you see through Pomelo, allowing you to set the hours and workload that fit your life.

To join Pomelo’s growing community, you have:

• Completed certification/training as a birth and/or full spectrum doula.

• Experience working as a doula with an in-depth understanding of pregnancy, childbirth, breastfeeding, and postpartum recovery.

• Strong verbal and written communication skills, with the ability to connect with families from diverse backgrounds both virtually and in-person.

• Comfortable using telehealth platforms, video conferencing tools, and electronic documentation systems.

• Have availability for virtual and in-person work, as well as evenings and weekends, to accommodate the needs of families.

• Your service areas include Orange County, NY.

Credentialing Process & Next Steps

Once you apply, our team will guide you through the credentialing process, which includes:

• Meet with someone from our recruitment team for a 30-minute video call

• Provide proof/verification of:

• Medicaid Provider ID

• Doula certification or training

• NPI number

• Adult & Infant CPR/First Aid certification

• Personal liability insurance

• Complete a background screening

Why you should join our team

By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the patients we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it.

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Responsibilities:

• Oversee the design, installation, configuration, and integration of AV systems.
• Perform hands-on setup, operation, troubleshooting, and maintenance of AV equipment for live events, meetings, and presentations.
• Plan and support events ranging from 300+ person internal/external events to small team meetings.
• Act as the primary escalation point for complex technical issues, ensuring minimal downtime and quick resolution.
• Collaborate with clients, event planners, IT teams, and vendors to assess needs, plan layouts, and execute AV setups for small to large-scale events.
• Develop and maintain documentation, including maintenance schedules, troubleshooting guides, inventory tracking, and system diagrams.
• Ensure compliance with safety standards, company policies, and industry best practices during installations and operations.
• Manage project timelines, budgets (for small projects), and resource allocation while maintaining profitability and quality.
• Stay current with emerging AV technologies and recommend upgrades or improvements
• Provide exceptional customer service, including on-site support and post-event debriefs

Basic Qualifications:

• Associate's or Bachelor's degree in Audio Visual Technology, Electronics, Information Technology, or a related field preferred (or equivalent experience).
• 5+ years in audio-visual technical roles, with at least 2 years in a lead, senior, or supervisory position. Experience in corporate, educational, or event environments is a plus.
• CTS (Certified Technology Specialist) from AVIXA strongly preferred; additional certifications like Crestron, Extron, Dante, or Biamp are highly desirable.
• Proficiency with AV control systems (Crestron, AMX, Extron), video conferencing (Zoom, Microsoft Teams, Cisco Webex), digital signal processing (DSP), and networking basics.
• Strong knowledge of audio/video signal flow, cabling, rigging, lighting, and projection systems.
• Experience with live event production, including mixing boards, cameras, and streaming.
• Excellent leadership, communication, and problem-solving abilities; ability to work under pressure and manage multiple priorities. Strong customer service orientation and team collaboration.
• Physical Requirements: Ability to lift heavy equipment (up to 50 lbs), climb ladders, and work in varied environments (including evenings/weekends for events). Valid driver's license may be required

Additional Requirements:

• Must be physically fit enough to regularly lift up to 30 lbs. for duties such as delivering computers, unpacking and rack-mounting equipment, etc.
• Must be willing to work extended hours and weekends as needed.
• Must be willing to travel

Compensation and Benefits: $115,000 - $145,000 Base salary is just one part of our total rewards package at xAI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

ITAR Requirements: To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

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As a doula serving Pomelo patients, you will educate and guide expecting and new families throughout pregnancy, birth, and the postpartum period. You will play a vital role in improving birth outcomes by ensuring that families feel supported and empowered during this transformative time.

This is a 1099 independent contractor role and is not an employment (W-2) position. As an independent contractor, you will not be eligible for employee benefits, including but not limited to health insurance, paid time off, workers' compensation, or unemployment benefits. Pomelo Care will provide services to support your independent practice, such as client matching, billing, and administrative support.

Support for Your Doula Practice

By joining the Pomelo community, we provide the support you need to focus on what you do best -- caring for families.

• Focus on Care, Not Paperwork: We handle the credentialing, billing, and administrative hassle of accepting insurance. You get reliable and timely payment for your work without the back-office headache.

• Grow Your Client Base: We provide client outreach support to help you connect with families who need your services.

• Comprehensive Support: You’ll have access to dedicated administrative and technical support to navigate our systems, as well as charting and documentation support to streamline your workflow.

• A Thriving Peer Community: Connect with a vibrant and growing network of hundreds of doulas. Access the Pomelo Doula community for peer support, shared learning, and connection.

• Maintain Your Flexibility: You choose how many clients you see through Pomelo, allowing you to set the hours and workload that fit your life.

Requirements

To join Pomelo’s growing community, you have:

• Completed certification/training as a birth and/or full spectrum doula.

• Experience working as a doula with an in-depth understanding of pregnancy, childbirth, breastfeeding, and postpartum recovery.

• Strong verbal and written communication skills, with the ability to connect with families from diverse backgrounds both virtually and in-person.

• Comfortable using telehealth platforms, video conferencing tools, and electronic documentation systems.

• Have availability for virtual and in-person work, as well as evenings and weekends, to accommodate the needs of families.

Credentialing Process & Next Steps

Once you apply, our team will guide you through the credentialing process, which includes:

• Meet with someone from our recruitment team for a 30-minute video call

• Provide proof/verification of:

• Medicaid Provider ID

• Doula training/certification

• NPI number

• Adult & Infant CPR/First Aid certification

• Personal liability insurance

• Complete a background screening

Why you should join our team

By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the patients we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it.

We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first.

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You will play a vital role in improving birth outcomes by ensuring that families feel supported and empowered during this transformative time. You will have access to dedicated administrative and technical support to navigate our systems, as well as charting and documentation support to streamline your workflow.

To join Pomelo's growing community, you have:

• Completed certification/training as a birth and/or full spectrum doula.
• Experience working as a doula with an in-depth understanding of pregnancy, childbirth, breastfeeding, and postpartum recovery.
• Strong verbal and written communication skills, with the ability to connect with families from diverse backgrounds both virtually and in-person.
• Comfortable using telehealth platforms, video conferencing tools, and electronic documentation systems.
• Have availability for virtual and in-person work, as well as evenings and weekends, to accommodate the needs of families.

You will have the opportunity to join a vibrant and growing network of hundreds of doulas, access the Pomelo Doula community for peer support, shared learning, and connection, and maintain your flexibility by choosing how many clients you see through Pomelo.

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This position is needed to support the video production and multimedia team across the full production lifecycle from pre-production planning and on-set coordination to editing, asset management, and live event execution.

In this role, you'll:

Track and manage video production projects from brief to delivery, ensuring deadlines and milestones are met Coordinate logistics between stakeholders, vendors, and creative teams to keep projects moving efficiently Maintain and update production schedules, shot lists, and project trackers across active productions Organize and manage digital asset libraries, ensuring files are properly named, stored, and accessible Draft creative briefs, project summaries, and status updates to keep stakeholders aligned Identify and flag production bottlenecks, risks, or resource gaps to the directing producer Support vendor and talent coordination including outreach, scheduling, and contract tracking

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply.

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You'll operate at the intersection of live production, broadcast engineering, and internal tooling, ensuring our teams can communicate effectively at scale. In addition to running critical productions, you'll define the workflows, and standards that power internal media across offices and remote environments globally.

This is a highly cross-functional role requiring strong technical depth, operational excellence, and the ability to support a wide range of internal stakeholders.

Responsibilities

• Lead Internal Productions
• Own technical production for internal events including all-hands, executive communications, trainings, and internal broadcasts
• Serve as Technical Director or Lead Producer for high-visibility internal moments
• Ensure seamless delivery across in-room, livestream, and video conferencing audiences
• Build & Scale Internal Production Systems
• Design and standardize workflows across internal event spaces, studios, and remote setups
• Define and maintain a production playbook to ensure consistency across internal events
• Improve and scale internal production infrastructure to support global teams
• Operate at a Deep Technical Level
• Lead multi-destination signal workflows (In room, live stream, recording, conferencing platforms)
• Integrate AV systems with internal tools (e.g., video conferencing platforms, collaboration tools)
• Troubleshoot live production issues quickly with minimal disruption to internal audiences
• Partner Across the Company
• Work directly with internal stakeholders (Execs, Comms, HR, Enablement, Events) to define production needs
• Translate business requirements into clear, executable production plans
• Coordinate internal teams and external vendors when needed
• Elevate Internal Experience Quality
• Continuously improve the quality, reliability, and scalability of internal productions
• Create training materials and documentation to enable self-service and team growth
• Mentor team members and elevate production capabilities across offices

What We're Looking For

• Core Requirements
• 8+ years in live production, broadcast, or media production roles
• Strong expertise in:

+ Audio/video signal flow + Video switching / technical direction + Live streaming and remote production tools (e.g., VMix or similar) + Experience supporting distributed or multi-location production environments

• Strong communication skills, especially when working with non-technical stakeholders
• Experience operating in fast-paced, high-growth environments
• BA/BS or equivalent practical experience
• Staff-Level Signals
• You've supported executive-facing or high-visibility internal communications
• You design systems and workflows that scale across teams and locations
• You operate with high ownership and autonomy in ambiguous environments
• You proactively identify risks and ensure reliability for critical internal moments
• You influence stakeholders across functions without direct authority
• Nice to Have
• Experience supporting internal communications, corporate events, or enablement programs
• Familiarity with enterprise video conferencing and collaboration tools
• Experience with IP-based video (NDI, SRT, 2110) or cloud-based production workflows
• Background in motion graphics or internal content production

Why This Role Matters

Internal communication is critical to how Databricks operates and scales. In this role, you'll ensure that employees,from executives to new hires,can connect, learn, and align through high-quality live experiences.

You won't just run internal events,you'll build the systems that make internal communication seamless, reliable, and scalable across the company.

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About the Role:

We're looking for an experienced, results-oriented Integration Support Specialist who excels in communication, presence, and confidence. This role is an integral part of our strategy to ensure every customer is successful. You will work with our customers to build relationships and drive value based on customer-defined goals, and will be responsible for delivering exceptional customer experiences through friendly, efficient, accurate service and quick resolution of customer incidents and inquiries.

Shift:

Flexibility to work in EST & PST Hybrid work set up:

3 days in office and 2 days work from home

What You'll Do:

Provide day-to-day support for our growing customer base, including both incident management and providing workflow recommendations to ensure customers can get the most out of our platform and its integrations.

Effectively triage and manage escalations to engineering teams for issues that can’t be resolved

Document best practices and other useful information to better enable our customers through our online support tools

Serve as the voice of the customer by ensuring customer feedback is clearly captured and conveyed internally to enable ongoing improvement of ZoomInfo products and services

Learn third-party products and their integrations to educate and guide customers on usage and product adoption

Identify renewal risks and up-sell opportunities, collaborate with internal teams to remediate issues, ensuring a high level of customer satisfaction enabling a successful renewal

Other related duties as assigned

What You Bring:

Bachelor’s degree Mandatory and 2-3 years of equivalent work experience in SaaS organization

Adaptable to Night shift (EST / PST)

Technical CRM, MAT, or Sales Acceleration platform experience; Certification with Salesforce, Marketo, HubSpot, Eloqua and/or Microsoft Dynamics is a strong plus

Experience with SOQL (Salesforce), and troubleshooting Salesforce Managed Packages

Familiarity with troubleshooting or interacting with API's

Prior experience using DataDog, Jira, and Snowflake

Prior experience with video conferencing applications

Proven ability to multi-task and successfully manage multiple priorities simultaneously

Must have a strong attention to detail and be a self-directed problem solver

Ability to adapt and pivot in a fast paced, ever-changing environment

Excellent customer service skills and the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious

A strong sense of urgency

Ability to empower end-users to support themselves using our online training resources

Excellent organisational, written and oral communication skills – You must be able to convey technical jargon in a wide-array of syntax from beginner-level users to developers

Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation

A desire and aptitude to learn and understand technical infrastructure

A positive attitude

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The technician documents and triages incidents through an ITSM platform, escalates complex issues when necessary, supports basic networking and AV systems, and contributes to maintaining a secure, standardized, and scalable endpoint environment.

Responsibilities

• Provide first-line (Tier 1) onsite technical support for end users in a primarily Apple macOS environment
• Troubleshoot and resolve hardware, software, and peripheral issues for MacBooks
• Assist end users with configuration and troubleshooting core collaboration tools such as Google Workspace (Gmail, Drive, Calendar, Meet)
• Perform new hire onboarding and offboarding, including system provisioning, asset assignment, access setup, and equipment recovery
• Configure, deploy and maintain end user technology including monitors, keyboards and network connectivity
• Service and maintain conference rooms to ensure AV systems, displays, microphones, cameras, and conferencing platforms are operational
• Restock and manage IT consumables (cables, adapters, peripherals) and maintain accurate inventory of IT assets
• Document service requests, incidents and resolutions in the IT ticketing platform
• Contribute to documentation, knowledge base articles, and process improvement initiatives
• Escalate complex technical issues to Tier 2 IT support or internal teams as appropriate
• Assist with endpoint management tasks (patching, updates, security enforcement) using MDM solutions

Requirements

• 1+ years of experience of IT support experience
• Strong working knowledge of Apple macOS troubleshooting, hardware diagnostics, and system configuration in an enterprise environment
• Experience supporting Google Workspace administration and end-user troubleshooting
• Familiarity with endpoint management/MDM platforms (Kandji preferred)
• Understanding of identity and access management concepts such as MFA and SSO
• Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting)
• Experience supporting video conferencing and AV systems (Google Meet preferred)
• Familiarity with IT ticketing systems
• Strong organisational skills and ability to manage multiple concurrent requests
• Excellent verbal and written communication skills with a customer-first mindset
• Ability to lift and move IT equipment up to 40 lbs
• Willingness to work onsite at least four days per week

Benefits

💰 Competitive Salary & Equity 💹 401(k) Program with a 4% match ⚕️ Health, Dental, Vision and Life Insurance 🩼 Short Term and Long Term Disability 🚼 Paid Parental, Medical, Caregiver Leave 🚗 Commuter Benefits 📱 Monthly Wellness Stipend 🧑‍💻 Autonomous Work Environment 🖥 In Office Set-Up Reimbursement 🏝 Flexible Time Off (FTO) + Holidays 🚀 Quarterly Team Gatherings ☕ In Office Amenities

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What you'll do

• Provide exceptional AV support and white glove service to C-Level, Executives, and other VIPs for meetings, conferences, and events.
• Perform analysis and diagnosis of complex AV issues for end users, demonstrating expertise in AV signal flow and systemic troubleshooting methods to efficiently identify root cause and resolve issues for end users as well as our AV infrastructure, and recommend and implement solutions.

What you need

• 7+ years of experience in all aspects of professional AV support.
• Experienced in AV design engineering.
• Strong experience with audio and video conferencing technologies.

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