As a Business Applications Engineer (IC4) in Database Operations, you will lead initiatives and support our diverse Data Platform consisting of RDBMS, NoSQL, ClickHouse, and Azure database services in a Linux environment.
\nThis senior role requires architect-level expertise in database design, data modeling, schema optimization, and capacity planning. You will drive automation initiatives, implement Infrastructure as Code, and ensure CI/CD for database deployments.
\nYou will also partner with product management, stakeholders, and engineering teams to identify and address critical gaps with low-code/no-code solutions. Enhancement of production services by configuring settings utilizing low-code/no-code solutions to meet and exceed stakeholder needs is also part of the role.
\nYou will lead the development and delivery of training sessions and materials on the capabilities of low-code/no-code solutions and system features and proactively tailor content to meet user needs.
\nYou are expected to optimize continuous delivery by designing and implementing automated workflows for continuous delivery and monitoring.
\nLeading research initiatives on emerging trends and innovations in the low-code/no-code solution industry and to leverage expertise to implement and drive improvements in customer experience, and to mentor others in evaluating technology trends and drive cross-organizational innovation is part of the requirement.
\nYou should be willing to relocate to Bengaluru and be flexible to work in rotational shifts (24×7).
\nResponsibilities:
\nArchitect and design scalable, secure, and high-performance database solutions Perform advanced data modeling, schema optimization, and capacity planning Lead automation initiatives for operational processes using scripting and Infrastructure as Code Implement CI/CD pipelines for database deployments and upgrades Ensure performance, security, and availability of databases across RDBMS, NoSQL, and ClickHouse Manage Azure database services including Azure SQL Database, Cosmos DB, and Data Explorer Perform upgrades, backups, recovery, and migrations with minimal downtime Troubleshoot and resolve complex database-related incidents within SLA Collaborate with international teams and stakeholders on architecture and design decisions Mentor junior engineers and promote best practices in database operations Prepare and maintain documentation for architecture, SOPs, and operational guidelines Drive compliance with security and regulatory standards Participate in on-call rotation and provide production support for critical systems
\nEvaluate new tools, platforms, and updates within the low-code/no-code solution industry and provide recommendations on adopting new solutions that improve efficiency, scalability, and functionality of the development process.
\nDesign application solutions by using advanced configurations established in low-code/no-code platforms (e.g., Power Automate) to create customized and scalable solutions that address business requirements Partner with stakeholders to synthesize and integrate comprehensive understanding of business objectives into program requirements and technical specifications.
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\nWhile traditional NLP focuses on analyzing static text, your work will center on real-time, multimodal systems that can listen, reason, and take action during live customer interactions.
\nA major focus of the team is advancing DialpadGPT, our proprietary LLM, specifically optimizing it to drive orchestrated agentic workflows and handle complex task execution.
\nBeyond the technical skills, we are a team that values collaboration, continuous learning, and the application of diverse perspectives to solve complex problems.
\nCollaboration will be key as you work alongside our engineering, design, and product teams to build groundbreaking agentic applications.
\nIf you're passionate about agentic and multimodal AI and contributing to a team that's changing the face of business communications, you'll find yourself right at home with us.
\nThis position reports to the Senior Manager of the NLP team and has the opportunity to be based in Vancouver, BC.
\nKey responsibilities include:
\nTo succeed in this role, you'll need:
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