Why you should join Intercom today:

AI is transforming everything,fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support. This shift isn’t just changing what we build,it’s changing how we work.

Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies. At Intercom, design is in our DNA. With 60+ designers across R&D and Brand and two co-founders from design, you’ll never have to fight for your place at the table. Here, designers lead from the start, shaping products that millions of people interact with daily.

If you want to work on cutting-edge AI experiences that push the boundaries of product design, there’s no better place to be.

In a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters.

We need deep craft specialists,people who will raise the quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas. This is not a strategy-only or people-management role. We need a maker, a doer, a leader in craft.

Must Have Experience:

• Has shipped complex, high-quality software products.
• Designs for multiple surfaces,desktop, mobile, chat interfaces, AI first and emerging experiences.
• Balances speed and detail,knows when to move fast and when to obsess over the last 1%.
• Thinks end-to-end,from big-picture systems thinking to the smallest interaction detail.
• Understands engineering and can build prototypes to communicate ideas (Framer, Loveable, Windsurf, Vercel, Figma, code etc...).
• Has taste. You know what great design looks and feels like, and you push to get there.
• Can tell a compelling story,articulating your decisions with clarity and conviction.
• Operates with agency, ownership, and autonomy,doesn’t wait to be told what to do.

Day-to-Day Responsibilities:

• Owning end-to-end design for high-impact product areas from concept to execution.
• Defining new interaction patterns and design paradigms for Fin, our automation, and AI-powered tools.
• Sketching, prototyping, and testing ideas at different fidelities to validate decisions.
• Working closely with engineers and PMs to define problems, move quickly, and deliver high-quality solutions.
• Maintaining high standards of craft while balancing speed and execution.
• Contributing to design culture,mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Intercom.

What Success Looks Like:

You’ll know you’re successful if:

1. You’ve raised the design bar. Your work is referenced as an example of exceptional craft and taste.

1. You’ve shipped product with major business impact. The areas you own are visibly better because of you.

1. You operate autonomously. You don’t need direction,you see what needs to be done and do it.

1. Engineers love working with you. Your designs are considered, clear, and easy to implement.

1. Your peers trust your judgment. When you push for quality, people listen.

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We're hiring a Software Engineer on our Platform team to own and scale the systems that route and serve millions of LLM requests every day. The business is growing at an unbelievable pace and we need help to ensure our platform can keep up.

Responsibilities

• Own and evolve our edge and cloud infrastructure across Cloudflare, Google Cloud, and Vercel.
• Scale and operate our data layer including Spanner, ClickHouse, and Postgres.
• Ensure we are optimizing for performance when serving LLM inference as traffic rapidly grows.
• Partner with engineering leadership on capacity, reliability, and cost across the routing layer, with ownership of the systems carrying production traffic.
• Set the bar and playbook for how we run infrastructure and operations as the team grows , tooling, observability, on-call, and the patterns other engineers build against.

Requirements

• 5+ years building and operating production infrastructure at companies where uptime, latency, and cost matter.
• Proven experience with cloud platforms (GCP, AWS, Azure) and edge-first serverless platforms (e.g. Cloudflare Workers)
• Deep expertise in operating large scale databases (e.g Postgres, Spanner, etc).
• A full-stack TypeScript shop won't faze you; you can move across the stack when the platform needs it.
• High agency and a bias toward action. You don't wait for tickets , you see the bottleneck and fix it.
• AI-forward in your workflow. You use coding agents, MCPs, and LLMs heavily and have opinions about what works.
• Pragmatic about tradeoffs between speed and simplicity.

Bonus Points

• Existing user of OpenRouter, or active side projects in AI products/infrastructure or developer tooling.

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$120K – $220K • 0.01% – 0.1%

Senior Product Growth Engineer

Firecrawl's Product Growth team runs like an engineering org. Every initiative we take on (activation flows, conversion landing pages, in-product surfaces, internal tooling) is shipped as real software by the people on this team. The backlog is long and most of it is bottlenecked on engineering capacity, not ideas.

We need a senior full-stack engineer who can take on growth projects end-to-end: scope the work, build the frontend and backend, ship it to production, and iterate. Someone who can work across the stack at speed and own ambitious projects without needing a PM to break them down. This is a high-output IC role. You'll work directly with the Head of Product Growth on priorities, build alongside the team's data and growth engineers, and have direct access to core engineering for anything that needs coordination.

Scope note: top-of-funnel work (brand, SEO content, broad marketing site) lives with the Marketing team. Your work lives closer to conversion: the pages, flows, and in-product surfaces where interested users turn into active, paying customers.

Salary Range:

120,000 to 200,000/year OTE (Range shown is for U.S.-based employees in San Francisco, CA. Compensation outside the U.S. is adjusted fairly based on your country's cost of living. You can explore how we calculate this here: https://www.firecrawl.dev/careers/compensation)

Equity Range:

0.01 to 0.10%

Job Type:

Full-Time (SF) or Contract (Remote)

Experience:

5+ years

Visa:

US Citizenship/Visa required for SF; N/A for Remote

About Firecrawl

Firecrawl is the easiest way to extract data from the web. Developers use us to reliably convert URLs into LLM-ready markdown or structured data with a single API call. In just a year, we've hit 8 figures in ARR and 90k+ GitHub stars by building the fastest way for developers to get LLM-ready data.

We're a small, fast-moving, technical team building essential infrastructure super-intelligence will use to gather data on the web. We ship fast and deep.

What You'll Do

• Own growth projects end-to-end: Scope the work, write the frontend and backend, ship to production, and iterate based on what the data says. Move in days and weeks, not quarters.

• Build in-product growth features: Ship the onboarding, activation, retention, and expansion surfaces that turn signups into paying customers: usage dashboards, contextual upgrade prompts, feature discovery, guidance states.

• Improve the playground: Our highest-leverage conversion surface. Make it faster, smarter, and easier for a developer to go from "trying it" to "using it."

• Ship conversion landing pages: Own the pages closest to conversion: partner integrations, competitive comparisons, use cases, campaign pages. Full stack: component, copy scaffolding, data layer, and the API endpoints behind anything interactive.

• Build internal tooling: Ship the UIs the Product Growth team uses to operate: customer dashboards, outreach interfaces, manifest views, triage tools. Turn repeatable manual work into software.

• Run experiments and measure: Instrument what you build. Run real A/B tests. Know whether the thing worked before shipping the next thing.

• Improve developer experience where it touches growth: SDK ergonomics, sample code, starter templates, first-run experiences. The surfaces where activation lives or dies.

What We're Looking For

Strong full-stack engineer. You ship production code across React, TypeScript, Next.js, and Node. You're comfortable in Python and SQL too. You've owned real features end-to-end, not just frontends or just APIs.

Product-minded with taste. You can look at a flow or a page and tell what's broken before the data does. You care about the details, and you can shape what you're building without needing a spec handed to you.

Growth-oriented. You think in funnels, activation curves, and conversion rates. You want to know how your work moved the number, not just whether it shipped. You instrument everything.

AI-native. You already use AI tools daily as core work infrastructure. You've pushed Claude, Copilot, or similar tools far enough to know where they help and where they don't. You use them to ship more, faster.

Fast and scrappy. You ship working versions, not perfect plans. You know when a one-off script is better than a framework and when a quick fix is better than an abstraction. You'd rather ship four experiments this week than one polished feature next month.

Clear communicator. You can explain what you built and why to non-technical teammates. You write good PR descriptions and document what's worth documenting.

Bonus Points

• You've shipped in-product growth features at a developer-tools or SaaS company: onboarding, activation, upgrade surfaces, in-product guidance.

• You've built conversion landing pages that measurably moved signup or activation, not just static pages that shipped.

• You've built internal tools that the team you worked with actually used every day.

• You've run real A/B tests and can talk about what you learned, not just what you shipped.

• Experience with our stack: Next.js, React, Tailwind, TypeScript, Vercel, PostgreSQL, Anthropic Claude API.

• You've built with LLMs in production: prompt engineering, tool use, inference pipelines.

• You've worked on developer-facing products: SDKs, playgrounds, docs surfaces, APIs.

• You know what "scaling chaos" feels like at a company doing 5M-50M ARR.

What it Means to Join Firecrawl

• Ship the Growth Number: The surfaces you build are how Firecrawl activates, expands, and retains customers. Every feature is a lever, and the impact is visible.

• High Leverage: One well-built flow can move activation by double-digit percentages. Your work is measurable and shipped to every user.

• Autonomy: Own your work. We care about outcomes, not hours. Ship what matters, skip what doesn't.

• Growth Path: Start as the senior IC. As the team grows, you'll have the option to lead engineers or go deeper technically.

• Remote-First Culture: Collaborate from anywhere, or work out of our SF HQ.

Benefits & Perks

Available to all employees

• Generous PTO: 15 days mandatory, anything after 24 days, just ask (holidays excluded); take the time you need to recharge

• Parental leave: 12 weeks fully paid, for moms and dads

• Wellness stipend: 100/month for the gym, therapy, massages, or whatever keeps you human

• Learning & Development: Expense up to 150/year toward anything that helps you grow professionally

• Team offsites: A change of scenery, minus the trust falls

• Sabbatical: 3 paid months off after 4 years, do something fun and new

Available to US-based full-time employees

• Full coverage, no red tape: Medical, dental, and vision (100% for employees, 50% for spouse/kids), no weird loopholes, just care that works

• Life & Disability insurance: Employer-paid short-term disability, long-term disability, and life insurance

• Supplemental options: Optional accident, critical illness, hospital indemnity, and voluntary life insurance for extra peace of mind

• Doctegrity telehealth: Talk to a doctor from your couch

• 401(k) plan: Retirement might be a ways off, but future-you will thank you

• Pre-tax benefits: Access to FSAs and commuter benefits (US-only) to help your wallet out a bit

• Pet insurance: Because fur babies are family too

Available to SF-based employees

• SF HQ perks: Snacks, drinks, team lunches

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As a Staff Full Stack Engineer at Okta, you will participate in cross-team initiatives from end to end, including code reviews, design reviews, operational robustness discussions, and release planning.

You will translate UI/UX designs and wireframes into high-quality, efficient, and reusable HTML, CSS, and JavaScript code.

You will optimise front-end performance by considering page load speed, caching strategies, and asset management.

You will contribute to documentation, including front-end component documentation and style guides.

You will maintain a high awareness of industry issues and trends, particularly in regard to accessibility, usability, front-end frameworks, and emerging web technologies.

You will leverage AI tools and agentic workflows to accelerate development, automate testing, and prototype new features.

You will partner closely with the design team, acting as a technical consultant who provides early-stage feedback on feasibility, interaction patterns, and ways to enhance the end-user experience.

You will develop polished CSS animations that elevate the interface, ensuring that motion is both visually engaging and optimised for performance across all devices.

Advanced Full-Stack Technical Breadth: 5+ years of experience with:

Front-end: Expert React (Hooks, Context, State management), modern CSS/styling (styled-components, CSS modules), and accessibility best practices.

Back-end/Integration: Node.js, API design, and experience bridging frontend components with CMS environments like AEM.

Infrastructure: Experience with Vercel, AWS, and Cloudflare.

Ownership Mentality: You are comfortable being dropped into an unfamiliar area, exploring the constraints, and proposing a path forward without needing constant guidance.

Intellectual Curiosity: You stay ahead of industry trends and evaluate new technologies (including AI tools) based on their ability to solve real-world problems.

Strong Communication: You have a user-centric attitude and excellent interpersonal skills. You excel at distilling complex technical data into clear and actionable insights.

The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between $140,000-$192,500 USD.

The annual base salary range for this position for candidates located in Canada is between $124,000-$170,500 CAD.

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