Financial services is one of the most consequential domains for AI—and one of the most demanding. Workflows are complex, data is sensitive, regulatory expectations are real, and the people using these tools are experts who will immediately know if something doesn't work. That's exactly the kind of challenge we're here for.

Anthropic's Verticals team builds AI-powered products purpose-built for the industries where this complexity is highest. We're in early growth, moving fast, and earning the trust of enterprise customers who have seen a lot of vendors promise transformation and deliver demos. This role is about building something that actually changes how financial services teams work—and building the team that can do that sustainably.

Responsibilities

• Lead and develop a team of engineers building AI-powered experiences in Excel and PowerPoint for financial services enterprise customers

• Own engineering execution end-to-end: project planning, prioritization, delivery quality, team health, and incident response

• Partner closely with sales and customer success teams on enterprise deals—understanding customer requirements, participating in key conversations, and translating what you learn into engineering priorities

• Work with product and design to shape the roadmap, not just execute against it; you'll have a meaningful voice in what we build and why

• Maintain operational reliability on top of third-party platforms (the Microsoft 365 ecosystem), and build the processes that make your team resilient when those dependencies behave unexpectedly

• Engage with research and evaluation frameworks—developing intuition for model behavior, understanding evals, and helping the team make sound tradeoffs between capability and reliability

• Drive compliance and regulatory initiatives relevant to your customers, including owning the internal engineering work required to meet them

• Recruit, onboard, and develop strong engineers; give direct feedback, grow careers, and build a team culture that earns the confidence of enterprise customers

You may be a good fit if you

• Are a skilled engineering manager who takes the craft of management seriously: clear feedback, strong 1:1s, hard conversations handled well, and consistent investment in your team's growth

• Have experience building products for or within financial services—you understand how these organizations work, what they care about, and why trust and reliability aren't negotiable

• Know how to operate in an enterprise sales environment; you're comfortable alongside sales and customer success teams and can hold your own in customer conversations

• Have shipped AI-powered products and developed a grounded, practical understanding of what it takes to make them reliable and useful in high-stakes contexts

• Are experienced with the operational realities of building on third-party platforms—you've thought through degradation strategies, incident response, and the accountability gaps that come with dependencies you don't control

• Thrive in early-growth environments where the product is real but the playbook is still being written

Strong candidates may also have

• Deep domain knowledge in financial services—investment banking, asset management, insurance, corporate finance, or similar—whether from working within these institutions or building products for them

• Direct experience with compliance frameworks relevant to financial services and healthcare, and a track record of owning or driving compliance initiatives within an engineering organization; familiarity with HIPAA is a meaningful differentiator

• Experience managing teams that use AI-assisted coding tools, and a considered perspective on what that means for code review, quality standards, and engineering norms

• Exposure to both product-led growth and direct enterprise sales motions, with an understanding of how engineering decisions interact differently with each

• Vendor management experience—negotiating with, evaluating, or operationalizing third-party technology providers

• Familiarity with model evaluation frameworks and how evals can inform product decisions, not just research ones

Representative projects

• Partnering with an investment banking customer to understand their deal documentation workflow, then working with product to translate that into a concrete engineering roadmap

• Building an incident response and communication playbook for outages or degradation in Microsoft 365 integrations—and running the post-mortems that drive real improvements

• Owning a compliance initiative from scoping through delivery: working with legal and security, defining what engineering needs to build, and getting your team across the line

• Collaborating with a cross-functional team to develop a new AI-powered product feature, and working with stakeholders to ensure its successful launch

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San Francisco

Employment Type

Full time

Location Type

Hybrid

Department

IT

Compensation

• $162K – $240K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Role:

The Program Manager, Capital Infrastructure Builds bridges the gap between Real Estate and Workplace Services, Corporate IT, Corporate Security and other partner teams to design and deliver technical solutions for new office buildout / remodel projects and industrial facilities (labs, manufacturing, secured facilities, datacenters/POPs). This includes all low voltage, ISP connectivity, network infrastructure, audio visual, physical security systems and related IT scopes of work.

In this role, you will:

• Cross-functional coordination between internal teams, construction and related trades and other vendors/service providers.

• Manage the design, bid, implementation, commissioning and handover process for ISP connectivity, low voltage cabling and network infrastructure (MDF/IDF, MPOEs, inside/outside cabling plant, etc.).

• Manage the design, bid, implementation, commissioning and handover process for audio-visual/video-conference systems (digital signage, wayfinding systems, conference rooms, training rooms and all hands spaces).

• Partner with the Corporate Security team to implement supporting infrastructure and network integration for access control, surveillance systems and intrusion detection.

• Manage project schedules, status updates, executive communications for the builds portfolio.

• Develop drawing packages and specification narratives in support of project design and execution.

• Manage procurement and provide guidance to FP&A on budget and cost management.

• Identify, categorize, mitigate and monitor project delivery risks.

You might thrive in this role if you have:

• Strong project and program management capabilities.

• Strong knowledge of the architectural design process (schematic design, design development, construction documents).

• Strong knowledge of commercial real estate construction processes.

• Excellent written and verbal communication skills.

• Vendor management experience (Vendor vetting, RFP and bid response, performance management, handover).

• Understanding of mechanical power, cooling systems and capacity planning.

• Ability to read construction and engineering plan drawings.

• PMP or equivalent project management certification.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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