This role partners with stakeholders to translate business needs into scalable Workday solutions and drive continuous process improvement.

Responsibilities

• Configure and maintain Workday Recruiting (Job Application Framework, Recruiting Business Processes, Offer Letters, Recruiting Reports, Requisition Management, and Assessment setup) to ensure efficient candidate management.
• Manage the configuration of Eightfold, our candidate and recruiter-facing AI recruiting solution that integrates directly with Workday.
• Configure and support Workday Advanced Reporting, Learning, and Talent, including calculated fields, complex reports, business processes, condition rules, notifications, and security roles.
• Own end-to-end recruiting-related workflows in Workday and Eightfold, partnering with Talent Acquisition Operations and Recruiters to reconcile results, troubleshoot issues, and ensure compliance with applicable regulations.
• Support and coordinate Workday and Eightfold releases and new feature enablements: review release notes, assess impact, configure updates, and manage testing and sign-off.
• Serve as a Workday subject matter expert and escalation point for stakeholders; provide guidance on best practices and recommend process and configuration improvements.

Qualifications

• 5+ years of hands-on Workday experience, with significant configuration and support experience in Workday Recruiting.
• Experience supporting Eightfold or another CRM that integrates with Workday highly preferred.
• Experience in the financial services industry is a strong plus.

Technical Skills

• Strong Workday Recruiting configuration skills (Job Application Framework, Recruiting Business Processes, Offer Letters, Recruiting Reports, Requisition Management, and Assessment setup).
• Experience configuring and supporting Workday Recruiting and at least two of: Recruiting, Learning and Talent.
• Proven experience with business processes, security groups, calculated fields, and advanced/custom reports.
• Experience with EIBs and vendor integrations (especially payroll and benefits related) strongly preferred.

Soft Skills

• Strong analytical and problem-solving skills; high attention to detail and data quality.
• Excellent communication skills, with the ability to explain complex Workday configuration and recruiting processes to non-technical stakeholders.
• Ability to manage multiple priorities, meet deadlines, and work collaboratively in a fast-paced environment.

Preferred Qualifications

• Workday Pro certification or relevant Workday Recruiting training.
• Prior experience in a financial services organisation using Workday.
• Participation in at least one Workday implementation or major enhancement project involving Recruiting.

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This role partners with stakeholders to translate business needs into scalable Workday solutions and drive continuous process improvement.

Responsibilities

• Configure and maintain Workday Payroll (earnings, deductions, tax elections, pay groups, payroll inputs, and validations) to ensure efficient payroll processing.
• Configure and support Workday HCM, Benefits, Time Tracking, and Absence, including business processes, condition rules, eligibility rules, notifications, and security roles.
• Own end-to-end payroll-related workflows in Workday, partnering with Payroll to reconcile results, troubleshoot issues, and ensure compliance with applicable regulations.
• Support and coordinate Workday releases and new feature enablements: review release notes, assess impact, configure updates, and manage testing and sign-off.
• Build and maintain Workday reports and calculated fields across supported modules
• Serve as a Workday subject matter expert and escalation point for stakeholders; provide guidance on best practices and recommend process and configuration improvements.
• Develop and maintain documentation (process flows, SOPs, job aids) and deliver training to end users to enhance adoption and effective use of Workday.

Qualifications

• 5+ years of hands-on Workday experience, with significant configuration and support experience in Workday Payroll.
• Experience supporting multi-state or multi-jurisdiction payroll environments preferred.
• Experience in the financial services industry is a strong plus.

Technical Skills

• Strong Workday Payroll configuration skills (earnings/deductions, taxes, pay groups, payroll processing and auditing).
• Experience configuring and supporting Workday HCM and at least two of: Payroll, Benefits, Learning, Talent, Time Tracking & Absence.
• Proven experience with business processes, security groups, calculated fields, and advanced reporting
• Experience with EIBs and vendor integrations (especially payroll and benefits related) strongly preferred.

Soft Skills

• Strong analytical and problem-solving skills; high attention to detail and data quality.
• Excellent communication skills, with the ability to explain complex payroll and system concepts to non-technical stakeholders.
• Ability to manage multiple priorities, meet deadlines, and work collaboratively in a fast-paced environment.

Preferred Qualifications

• Workday Pro certification or relevant Workday Payroll training.
• Prior experience in a financial services organisation using Workday.
• Participation in at least one Workday implementation or major enhancement project involving Payroll.

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Key responsibilities include serving as the primary interface with trading business units, ensuring seamless technology operations, and proactively addressing issues. The ideal candidate will thrive in a collaborative environment, demonstrate a strong sense of ownership, and be passionate about providing world-class support to drive business success.

The role requires a minimum of 5+ years of progressive technical support experience in an enterprise-level environment, preferably within the financial industry. The ideal candidate will have strong knowledge of Active Directory and Exchange, familiarity with ITIL frameworks and tools such as ServiceNow, and proven experience with market data platforms and vendor integrations.

In addition to the above requirements, the successful candidate will be able to prioritize and perform under pressure in a fast-moving, constantly changing environment. They will also be able to maintain and expand technical knowledge through continuous learning, with a focus on delivering exceptional customer support.

This is an exciting opportunity to work at the heart of a fast-paced trading environment, where technology and business intersect. You will have the chance to collaborate with top-tier professionals, tackle complex challenges, and make a direct impact on the success of our trading operations.

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