You'll work hands-on across compute, storage, interconnect and cooling to keep one of France's largest GPU/CPU clusters healthy and scalable.

Location: Bruyères-le-Châtel , on-site, field role (multi-site mobility: Paris area and nearby)

Reporting line: Hardware Ops

Impact:

• Compute is a key lever for Mistral's success and our largest spend item.

• Direct impact on scale: you'll restore service on complex incidents and raise the bar on reliability as we grow.

• Enable breakthrough AI: your work unlocks science & engineering teams to deliver state-of-the-art AI.

What you will do:

• Lead complex interventions: plan and execute vendor-level or multi-node operations (e.g., full rack work, intricate recabling, post-restart diagnosis), own risk assessment/rollback, and coordinate with vendors (RMA/escalations).

• Advanced diagnostics: correlate symptoms across compute, storage, interconnect, cooling; read system indicators (LED/POST/beep), BMC/IPMI consoles, and logs to identify root causes.

• Guide and uplift L1s: coach on safe practices (ESD/LOTO), first-line triage, rack craftsmanship, documentation quality; pair on tricky procedures.

• Process & automation: improve SOPs/checklists; propose/build small automation (Python/Bash) for photo/serial capture, inventory sync, dashboards/alerts; shorten MTTR.

• Safety & compliance: enforce lockout/tagout, ESD, PPE; ensure audit-ready tickets, evidence and change traces.

• Parts & logistics (advanced): plan spares strategy, track failure trends, and drive proactive vendor actions.

About you:

• 5+ years in data center/server hardware or L2/L3 hardware support, with proven complex hands-on work in production (HPC/AI/Cloud at scale).

• End-to-end hardware expertise: comfortable across CPU/memory/PCIe cards (incl. accelerators), NICs, PSUs, drives, network, power and cooling (including DLC); strong judgment on when/how to escalate.

• Diagnostics depth: confident in analyzing BMC/IPMI logs, linux software logs and crashes simple CLI checks; methodical root cause analysis.

• Safety & discipline: impeccable ESD/LOTO/PPE habits; zero rough handling; clean, labeled, auditable work.

• Communication & mentoring: crisp status/handovers; able to coach L1s during live operations.

Provide technical documentations to L1s or other team

Mobility: willing to travel between sites (Paris area or nearby regions, occasionally in Europe or US))

Nice to have:

• Vendor tools (iDRAC/iLO/IPMI), RAID/storage basics (NVMe/SAS/SATA), high-speed interconnect (Ethernet/InfiniBand).

• Coding/automation (Python/Bash) for small ops tools and reporting.

• Experience with ticketing (Jira/ServiceNow), inventory/RMA flows, vendor coordination.

XML job scraping automation by YubHub

At Mistral AI, we believe in the power of AI to simplify tasks, save time, and enhance learning and creativity. Our technology is designed to integrate seamlessly into daily working life.

Our compute footprint is growing fast to support our science and engineering teams. We’re hiring a Datacenter HW Engineer to maintain, troubleshoot, and scale our GPU/CPU clusters safely and reliably.

You’ll execute hands-on hardware work in our Paris-area datacenter and partner with hardware owners, DC operations, and vendors to keep one of France’s largest GPU clusters healthy.

Location: Bruyères-le-Châtel , on-site, field role

Reporting line: Hardware Ops

Impact

• Compute is a key lever for Mistral’s success and our largest spend item. • Direct impact on scale: your work keeps one of France’s largest AI clusters healthy as we grow to unprecedented scale. • Enable breakthrough AI: you unlock our science & engineering teams to deliver groundbreaking AI solutions.

Responsibilities

• Diagnose & operate core server/cluster components - Investigate and handle compute/storage hardware issues (CPU, memory, drives, NICs, GPUs, PSUs) and interconnect problems (switches, cables, transceivers; Ethernet/InfiniBand). • Safety & procedures - Apply lockout/tagout (LOTO) and ESD discipline; follow pre/post-work checklists; maintain tidy, safe work areas. • First-line diagnostics - Triage using LEDs, POST, beep codes and basic tests; capture evidence (photos, serials, results); open/update/close tickets with clear notes. • Preventive maintenance - Provide feedback and ideas to improve proactive activities, monitoring, and targeted follow-ups on recurring or specific anomalies; help turn ad-hoc checks into SOPs, alerts, and dashboards. • Parts & logistics - Receive and track parts, keep labeled inventory accurate, manage simple RMAs, and coordinate with vendors. • Collaboration & escalation - Partner with senior hardware/firmware owners on complex or multi-node issues; communicate status and next steps crisply. • Documentation & quality - Keep SOPs/checklists current; ensure zero undocumented changes and consistent, audit-ready records.

About you

• Hands-on mindset in datacenters/server hardware: you can install/re-seat/swap GPU/PCIe cards, NICs, PSUs, drives, and work cleanly in racks (rails, cabling, labeling). • Disciplined and meticulous: follows checklists, ESD/LOTO; no rough handling; careful with all high-value server components. • Practical electrical basics: power-off, PPE, short-circuit risk awareness. • Comfortable in racks: cooling, network, storage, PDU, cable management; can lift/mount safely (within HSE limits). • Clear communicator: short factual updates; reliable teammate; punctual and process-minded. • Hardware-passionate, professionally grounded: strong curiosity and craft mindset.

Nice to have

• HPC/AI/Cloud at scale experience (production environments), large-fleet/server install & maintenance in datacenters. • Basic networking (Ethernet/InfiniBand) and basic Linux (boot/check; no coding needed). • Coding/automation skills (Python/Bash): small tools/scripts to improve checklists, photo/serial capture, inventory sync, or simple monitoring/reporting. • Experience with inventory/RMA tools and vendor coordination. • Exposure to HPC/research/industrial environments.

What we offer

💰 Competitive salary and equity package

🧑‍⚕️ Health insurance

🚴 Transportation allowance

🥎 Sport allowance

🥕 Meal vouchers

💰 Private pension plan

🍼 Generous parental leave policy

XML job scraping automation by YubHub

We believe in a world where homes are owned by regular people, not corporations. Our mission is to provide authentic belonging experiences, empowering residents to become homeowners and homeowners to achieve financial freedom.

We are building a scaled system of wealth creation for regular people through homeownership. We've survived Covid, the tech crash, and the toughest years of the capital markets. We are growing fast and we are AI First.

Our 200+ Belongers are strong, curious, and extremely ambitious.

About the Role

We are not just looking for a Homecare Specialist, we are looking for someone who takes true ownership of the home experience. This role is about making sure home issues don’t just get logged, but truly resolved.

As a Homecare Specialist, you will execute and manage Pro Services from start to resolution, coordinating repairs, communicating clearly with residents and homeowners, and ensuring every request always has a clear next step.

For many residents, this is the moment where Belong proves that we genuinely take care of their home. How issues are handled here directly shapes trust, satisfaction, and long-term retention.

This is a fast-paced, detail-driven role for someone who thrives in operational execution, problem-solving, and accountability, someone who doesn’t let things stall and cares deeply about getting things done right.

Role Responsibilities

Pro Service Execution

• Own assigned Pro Services from submission to resolution.
• Ensure every Pro Service has a clear owner, next step, and timeline.
• Drive urgency to move cases forward and prevent stagnation.

Resident & Homeowner Communication

• Communicate clearly and professionally with residents and homeowners via Intercom.
• Set expectations around timelines, next steps, and responsibilities.
• De-escalate concerns through calm, transparent communication.

Vendor Coordination

• Coordinate with vendors to schedule appointments, confirm availability, and follow up on completion.
• Verify work completion through photos, documentation, and resident confirmation.
• Flag vendor performance or quality issues early.

Escalation & Quality

• Handle first-level escalations within assigned cases.
• Identify early warning signs of dissatisfaction or delays and act immediately.
• Escalate appropriately when issues exceed scope or risk member satisfaction.

Operational Discipline

• Follow Homecare SOPs and workflows consistently.
• Maintain accurate documentation and updates in the system.
• Contribute to continuous improvement by surfacing recurring issues or process gaps.

What Success Looks Like

• Pro Services are resolved quickly and with minimal escalation.
• Members feel informed, supported, and taken care of.
• SLAs, CSAT, and open Pro Service targets are consistently met.
• Issues are solved proactively, not reactively.

About You

• You move fast and take ownership without being asked.
• You are comfortable managing multiple cases at once.
• You stay calm and clear in stressful or emotional situations.
• You communicate directly, respectfully, and with confidence.
• You care about doing things right, not just closing tickets.

Requirements

• Previous experience in operations, customer support, logistics, service coordination or a similar fast-paced execution role.
• Strong written and verbal English.
• High attention to detail and strong organizational skills.
• Comfortable working with metrics, SLAs, and performance targets.
• Experience coordinating third parties (vendors, technicians, field teams) is a strong plus.

XML job scraping automation by YubHub

At Mistral AI, we believe in the power of AI to simplify tasks, save time, and enhance learning and creativity. Our technology is designed to integrate seamlessly into daily working life.

We are a company that democratizes AI through high-performance, optimized, open-source and cutting-edge models, products and solutions. Our comprehensive AI platform is designed to meet enterprise needs, whether on-premises or in cloud environments.

Our offerings include le Chat, the AI assistant for life and work. We are a team passionate about AI and its potential to transform society.

Role Summary

Our compute footprint is growing fast to support our science and engineering teams. We’re hiring a Datacenter HW Engineer to maintain, troubleshoot, and scale our GPU/CPU clusters safely and reliably.

What you will do

• Diagnose & operate core server/cluster components - Investigate and handle compute/storage hardware issues (CPU, memory, drives, NICs, GPUs, PSUs) and interconnect problems (switches, cables, transceivers; Ethernet/InfiniBand).
• Safety & procedures - Apply lockout/tagout (LOTO) and ESD discipline; follow pre/post-work checklists; maintain tidy, safe work areas.
• First-line diagnostics - Triage using LEDs, POST, beep codes and basic tests; capture evidence (photos, serials, results); open/update/close tickets with clear notes.
• Preventive maintenance - Provide feedback and ideas to improve proactive activities, monitoring, and targeted follow-ups on recurring or specific anomalies; help turn ad-hoc checks into SOPs, alerts, and dashboards.
• Parts & logistics - Receive and track parts, keep labeled inventory accurate, manage simple RMAs, and coordinate with vendors.
• Collaboration & escalation - Partner with senior hardware/firmware owners on complex or multi-node issues; communicate status and next steps crisply.
• Documentation & quality - Keep SOPs/checklists current; ensure zero undocumented changes and consistent, audit-ready records.

About you

• Hands-on mindset in datacenters/server hardware: you can install/re-seat/swap GPU/PCIe cards, NICs, PSUs, drives, and work cleanly in racks (rails, cabling, labeling).
• Disciplined and meticulous: follows checklists, ESD/LOTO; no rough handling; careful with all high-value server components.
• Practical electrical basics: power-off, PPE, short-circuit risk awareness.
• Comfortable in racks: cooling, network, storage, PDU, cable management; can lift/mount safely (within HSE limits).
• Clear communicator: short factual updates; reliable teammate; punctual and process-minded.
• Hardware-passionate, professionally grounded: strong curiosity and craft mindset.

Nice to have

• HPC/AI/Cloud at scale experience (production environments), large-fleet/server install & maintenance in datacenters.
• Basic networking (Ethernet/InfiniBand) and basic Linux (boot/check; no coding needed).
• Coding/automation skills (Python/Bash): small tools/scripts to improve checklists, photo/serial capture, inventory sync, or simple monitoring/reporting.
• Experience with inventory/RMA tools and vendor coordination.
• Exposure to HPC/research/industrial environments.

What we offer

• Competitive salary and equity package
• Health insurance
• Transportation allowance
• Sport allowance
• Meal vouchers
• Private pension plan
• Generous parental leave policy

XML job scraping automation by YubHub