We continually look to strengthen our team in Europe, seeking top talent who will shape the future for our firm. We are always on the look-out for entrepreneurial-minded individuals who value a highly diverse culture, enjoy working in a very energetic international team, and have a special passion for life sciences. We are committed to fostering an inclusive work culture that inspires everyone to deliver their best!

About your role

Proactively manage transformation, change and digital adoption for large scale, transformation programs. Setting and managing change adoption criteria to achieve the desired outcomes and objectives. Be the point of contact for specific activity: communications, organizational design, leadership engagement, learning, change impact management. Build and manage key client and stakeholder relationships. Contribute to, and drive, business development proposals. Working within large transformation teams you can expect to manage a major workstream, regional deployment or entire project, and face off to senior leaders from the client.

Requirements

We are looking for Change Management professionals with consulting experience and a strong background in delivering change in the Life Sciences (LS) vertical sector. Have experience in delivering organisational change management on IT-enabled business transformation programmes. S/4 HANA, Salesforce or Veeva CRM experience would be advantageous. Have strong knowledge of change management methodologies, approaches and deliverables. Have empathy, excellent interpersonal skills, and strong written and verbal fluency in English (C2 proficiency). Have a broad business skill set including stakeholder management, problem-solving, and resilience. Have experience in gathering, validating, synthesizing, documenting, and communicating data and information for a range of audiences. Experience in one or more of these change management areas: Communication management; Business Readiness; Organizational Design; Benefits Realisation; and Training & Development. Possess outstanding communication, presentation, client service and networking skills and experience in stakeholder engagement. Are a self-starter, able to lead workshops, work in a matrix team structure and assume client-facing roles at a client location (different clients may prefer onsite, hybrid or fully remote working styles - you should be comfortable with all three of these). Have experience of working at management level, ideally in the private sector. Willingness to travel to clients based in the UK and Europe. Fluency in both GERMAN and ENGLISH.

About your team

Our Workforce Transformation (WX) practice within Infosys Consulting helps some of the largest global firms solve their biggest challenges and thus becomes a key part of the clients’ transformation journey. WX provides organisational change management (OCM) and training expertise, to make change both easy to adopt for people and successful for the clients’ business. If you’re looking for a challenging career working in a vibrant environment, this could be the role for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills while working for the most respected firms in the world.

About Infosys Consulting

Be part of a globally renowned management consulting firm, on the front-line of industry disruption and at the cutting edge of technology. We work with market leading brands across sectors. Our culture is inclusive and entrepreneurial. Being a mid-size consultancy within the scale of Infosys gives us the global reach to partner with our clients throughout their transformation journey.

Our core values, IC-LIFE, form a common code that helps us move forward. IC-LIFE stands for Inclusion, Equity and Diversity, Client, Leadership, Integrity, Fairness, and Excellence. To learn more about Infosys Consulting and our values, please visit our careers page.

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Key responsibilities include:

• Leading and engaging with US Sales, HCP Operations, Sales Operations & Insights, and Marketing stakeholders to ensure key business strategies can be broken down to effective, measurable, and scalable processes.
• Partnering with the Director and other AD to oversee day-to-day team operations, including workload visibility, prioritization, clear direction setting, and handling escalations as needed.
• Scoping, delivering, and scaling meaningful CRM and other sales optimization platforms, minimizing duplication, reducing work in the system, and enabling field teams to reach their customers more effectively and efficiently.
• Driving system and process adoption through strategic and operational change management activities, including presenting to and obtaining buy-in with senior leadership.
• Managing the rollout of system enhancements, from impact assessment and readiness planning to training, communications, and post-launch adoption tracking and reinforcement.
• Being the CRM Lead/SME for product launches and collaborating across departments to ensure go-live readiness upon product approval.
• Boosting virtual or digital activities across all of US Commercial, including Marketing Material Digitization and Optimization.
• Establishing and managing vendor relationships and investigating new system enhancements to continuously improve and optimize the use of existing platforms.
• Supervising and facilitating the resolution of critical Veeva system issues in coordination with IT.
• Representing the department in cross-functional projects to ensure that operations and digital interests and requirements are accounted for.
• Understanding the technicalities of CRM to cultivate successful partnerships with IT.

Requirements include:

• A Bachelor's degree.
• 5+ years of experience in implementing, managing, or enhancing Salesforce CRM, Veeva Suite (CRM, PromoMats, Align), and/or related platforms.
• Pharmaceutical industry experience, including product launches.
• Excellent business process optimization and business requirements gathering skills, with a focus on building scalable systems and processes.
• Proven ability in effectively working with and managing cross-functional teams, successfully navigating between Business and IT stakeholders.
• Excellent presentation and communication skills, with the ability to interact with senior management.
• Advanced PowerPoint or equivalent software skills for making strong presentations to key stakeholders.
• Advanced Excel or equivalent software skills for data analysis.
• Strong analytical thinking and problem-solving ability.
• Highly proactive and resourceful to excel in a fast-paced environment.
• Strong project management, delivery, and risk management skills.
• Vendor management experience, including offshore.

Preferred qualifications include:

• Veeva CRM or Salesforce.com certification.
• Experience in rare disease Pharma.

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