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This position is responsible for developing and supporting TO metrics and reporting to monitor process/tool adoption and maturity levels, technical ability to pull data from a variety of sources, consolidating and analyzing the data to identify potential areas for improvement, leading projects to identify and execute improvements in processes and tools, and working with service owners and leaders across the technology organization to identify and publish actionable service metrics that drive continuous service improvement.</p>\n<p>This role requires a strong analytical and problem-solving skillset, with the ability to work with multiple stakeholders and prioritize tasks effectively. 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