As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role, you'll:

Work on the operation and maintenance of complex engineering systems, ensuring that work is completed to the acceptable standards within the agreed timescales and with no disruption to IT Services along with resolving operational issues ensuring the integrity of the infrastructure is maintained in support of IT Services.

Implement effective emergency operating procedures to ensure system recovery is achieved with minimum impact to services, escalating and raising awareness as appropriate.

Schedule and manage the planned, preventative, and reactive maintenance of engineering systems and infrastructure, whilst ensuring work is completed within agreed timescales and to expected quality.

Support the other dimensions of the role include the scheduling and execution of all required infrastructure installations required to support IT Hardware and Equipment.

Improve service quality, by continuously reviewing and enhancing methods of operation and maintenance, effectively utilising tools and system employed with the Group Data Centre.

Ensure current Health & Safety legislation and statutory requirements are met by implementing and developing safe working standards and procedures within the department.

To be successful in this role, you should meet the following requirements:

Acquired a range of technical skills and experience within an engineering Data Centre environment.

A track record of gaining an understanding of customers' needs and delivering excellent customer service with a flexible and adaptable approach to change and will support others to respond in a similar way.

Experience of supporting others performance, enabling them to achieve by providing clear direction, motivation and support.

Experience of making prompt and practical business decision, even in times of ambiguity, considering various perspectives and taking responsibility for outcome.

Experience of working complex systems.

Experience of Power (HV & LV systems) Drups and UPS Systems, Air Conditioning & water systems.

NVQ IV BTEC HNC or equivalent qualification in Electrical / Mechanical Engineering would be ideal.

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Your responsibilities will include:

• Owning and architecting large-scale data processing pipelines for robotics and autonomous vehicle datasets
• Building ML training and fine-tuning pipelines using Scale's robotics data
• Working across backend (Python, Node.js, C++) and frontend (React, TypeScript) stacks to build end-to-end solutions
• Developing tools and systems for robotics data collection, teleoperation, and model evaluation
• Interacting directly with robotics and AV stakeholders to understand their technical needs and drive product development
• Building real-time systems for robotic control, sensor fusion, and perception pipelines
• Designing comprehensive monitoring and evaluation frameworks for robotics models and data quality
• Collaborating with ML engineers and researchers to bring robotics research into production
• Delivering features at high velocity while maintaining system reliability and performance

Ideally, you have:

• 3+ years of software engineering experience in robotics, autonomous vehicles, or related fields
• Strong programming skills in Python and TypeScript/Node.js for production systems
• Experience with React and modern frontend development for 3D interfaces
• Practical experience with robotics frameworks (ROS/ROS2), simulation environments, or AV systems
• Understanding of distributed systems, workflow orchestration, and cloud infrastructure (AWS, Temporal, Kubernetes, Docker)
• Experience with databases (MongoDB, PostgreSQL) and data processing at scale
• Track record of working with cross-functional teams including ML engineers, researchers, and customers
• Strong communication skills and ability to operate with high autonomy

Nice to have:

• Experience with C++
• Experience with robotics hardware platforms (robotic arms, mobile robots, perception systems) with a focus on time synchronization
• Background in computer vision, SLAM, motion planning, or imitation learning
• Familiarity with autonomous vehicle data, lidar technologies, or 3D data processing
• Experience with ML model deployment and serving frameworks
• Knowledge of teleoperation systems (ALOHA, UMI, hand tracking) or VR interfaces
• Experience with workflow orchestration systems (Temporal, Airflow)
• Published research or open-source contributions in robotics or autonomous systems

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This is a mid-level individual contributor role. You'll be expected to independently resolve the majority of day-to-day support needs, contribute to improving IT operations, and escalate appropriately when issues require deeper specialization.

Responsibilities:

• Triage, prioritize, and resolve incoming IT support requests with a strong focus on employee experience
• Provide primary support for endpoints (macOS & Windows) and common SaaS tools (Google Workspace, Okta, Slack, Zoom, Atlassian, etc.)
• Own on-site support for the Atlanta office:
• Support conference room A/V and meeting reliability (Zoom Rooms, displays, microphones, etc.)
• Provide basic office network support (switches, access points, ISP handoff), and coordinate escalations with vendors or internal owners as needed
• Manage office IT inventory (spares, loaners, adapters, cables)
• Coordinate vendor work and building IT needs as required
• Execute employee lifecycle tasks (onboarding, offboarding, access changes) with strong attention to security and least-privilege
• Assist with hardware procurement lifecycle (ordering, imaging, deployment, repairs, returns)
• Write and maintain documentation for standard operating procedures, how-tos, and common fixes
• Identify recurring issues and propose process improvements, automation, or tooling changes to reduce ticket volume
• Partner with Security, HR, Engineering, and Executive Assistants on cross-functional projects and incident response as needed

Requirements:

• 3+ years of experience in IT Support / IT Operations (or equivalent practical experience)
• Strong working knowledge of macOS and Windows support in a corporate environment
• Experience supporting a modern SaaS stack (Google Workspace, Slack, Zoom, Atlassian, Okta, etc.)
• Ability to troubleshoot systematically across hardware, OS, network, identity, and application layers
• Comfortable providing in-person support and communicating clearly with both technical and non-technical employees
• Strong ownership mindset, good judgment, and the ability to work independently while keeping stakeholders informed
• Solid documentation habits and a desire to improve how work gets done, not just close tickets

Nice to Have:

• Experience with device management tooling (e.g., MDM, endpoint security tooling)
• Experience supporting identity and access management workflows (Okta or Entra ID)
• Conference room / A/V support experience (Zoom Rooms or similar)
• Scripting or automation experience sufficient to streamline repetitive tasks
• Experience supporting executives and high-priority stakeholders

Compensation:

• The estimated pay range for this role is $105,000 - $120,000, depending on experience and location.
• Additionally, this role is eligible to participate in Temporal's equity plan.

Benefits:

• Unlimited PTO, 12 Holidays + 2 Floating Holidays
• 100% Premiums Coverage for Medical, Dental, and Vision
• AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
• Empower 401K Plan
• Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more!

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The successful candidate will oversee AV infrastructure across the organization, including hardware in conference rooms, All-Hands spaces, and training rooms. They will keep systems updated with the latest operating systems, software, and applications to ensure availability during business hours.

Key responsibilities include providing specialized support for a variety of AV events, from podcasts to large-scale conferences, designing and installing AV systems utilizing a standard design concept across a variety of work spaces, and assisting in the coordination and implementation of new office, production floors, warehouses and other spaces requiring AV installations.

The ideal candidate will have a bachelor's degree in computer science or a related field, or equivalent experience, and demonstrated expertise in AV system administration. They will also have familiarity with AV software and conferencing tools, knowledge of AV equipment, experience with virtualization technologies, strong analytical and problem-solving abilities, and outstanding communication skills.

In addition to a competitive salary, we offer a range of benefits, including comprehensive medical, dental, and vision plans, income protection, generous time off, family planning and parenting support, mental health resources, professional development opportunities, and commuter benefits.

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Key Responsibilities:

• Hands-on Engineering: Actively participate in the design, testing, and troubleshooting of circuits, PCB layouts, and other electronic systems.
• Collaboration: Work closely with cross-functional teams, including software, firmware, and mechanical engineers, to ensure seamless integration of electrical systems.
• Mentorship: Provide technical guidance and mentorship to junior engineers, helping to develop the team's capabilities.
• System Testing and Validation: Oversee system-level testing and validation to ensure designs meet performance, safety, and reliability standards.
• Vendor Coordination: Interface with vendors to source and select appropriate components for designs, ensuring quality and timely delivery.
• Project Management: Support project timelines and ensure that technical milestones are met, reporting on progress to senior management.

Requirements:

• Experience: 5+ years of experience in electrical engineering, with a focus on avionics, UAV systems, or similar industries.
• Technical Expertise: Strong hands-on knowledge of analog and digital circuit design, PCB design, and avionics systems.
• Project Management: Ability to oversee the technical aspects of projects from concept to delivery, ensuring that deadlines and specifications are met.
• Eligible to obtain and maintain an active U.S. Secret security clearance.

Preferred Qualifications:

• Familiarity with avionics design standards like DO-254, MIL-STD-810, and others.
• Proficiency with Altium Designer or equivalent PCB design tools.
• Strong problem-solving skills with a focus on delivering innovative solutions.

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The successful candidate will provide strategic direction and operational leadership for all physical security functions for the RMS site, oversee the performance and management of all contracted security guard forces, and act as the lead for day-to-day physical security management of the RMS site. They will also conduct comprehensive, regular physical security assessments of facilities in the Southeastern region, identify potential physical security risks, and develop/implement effective mitigation strategies and enhanced security protocols.

Key responsibilities include:

• Site Leadership: Provide strategic direction and operational leadership for all physical security functions for the RMS site.
• Guard Force Management: Oversee the performance and management of all contracted security guard forces.
• Site Security Oversight: Act as the lead for day-to-day physical security management of the RMS site.
• Physical Security Assessments: Conduct comprehensive, regular physical security assessments of facilities in the Southeastern region.
• Risk Mitigation & Strategy Development: Identify potential physical security risks and develop/implement effective mitigation strategies and enhanced security protocols.

The ideal candidate will have a Bachelor's degree in Security Management, Criminal Justice, Business Administration, or a related field, and 3-5 years of progressive experience in physical security management, with a significant portion focused on regional oversight and guard force management.

In addition to the required qualifications, preferred qualifications include previous experience in the defense, aerospace, or technology sectors, familiarity with the unique security landscape and threats within the region, and relevant security certifications such as Certified Protection Professional (CPP), Physical Security Professional (PSP), or ASIS International certifications.

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The Training Technician works closely with training leadership, instructional designers, mission operations trainers, and cross-functional engineering and operations teams. This is a hands-on, execution-focused role that enables high-quality delivery of live, hybrid, and customer-facing training without owning training content strategy. It bridges technical readiness with training execution.

Key responsibilities include setting up, configuring, and maintaining training hardware, software, and diagnostic tools prior to training events, ensuring training systems and simulators reflect current configurations compliant with production standards and product releases, testing and validating functionality of equipment used in live and practical training environments, and troubleshooting technical issues quickly to minimize disruptions during training sessions.

Additionally, the Training Technician will provide on-site technical support for instructors and trainees during classroom, workshop, and hands-on training events, operate and support AV technology, connectivity, virtual-classroom tools, and LMS tools during live and hybrid sessions, assist with practical setups for simulations, demonstrations, and equipment exercises, and serve as first-line technical contact for training participants experiencing technical issues.

Required qualifications include a technical associate or bachelor's degree in Information Technology, Engineering Technology, or a related technical field, demonstrated experience supporting advanced technical systems in a hands-on environment, strong troubleshooting and problem-solving skills with hardware, software, and networked systems, and excellent communication skills and ability to work with technical and non-technical audiences.

Preferred qualifications include experience in support of live training environments, mission operations, simulation labs, or field training, familiarity with autonomous systems, maritime systems, or complex hardware configurations, prior experience with LMS tools, AV support equipment, and training delivery support, and experience with DoD, defense contractor, or regulated industry environments.

The Training Technician will work in a dynamic training environment with rapid setup and change, and will be required to adapt to shifting priorities and dynamic training schedules. The role will also involve prolonged periods of sitting at a desk and working on a computer, manual dexterity to operate a computer keyboard, mouse, and other office equipment, lifting and carrying items up to 20 pounds occasionally, and ability to work in varying environmental conditions including shipyards, fabrication spaces, and onboard vessels.

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About this role

We are seeking a Vice President to join our global BlackRock Private Markets Tax Team in London. This team currently comprises 30+ staff in total, located in the US, UK, and Hong Kong, and is co-headed by two Managing Directors based in New York.

Role Description

This is an in-house role focusing on tax advising, compliance, and structuring of BlackRock's private markets investment platform supporting the private equity, secondaries, and hedge fund-of-funds solutions business lines. Key responsibilities include:

• Providing hands-on tax support to the BlackRock private markets business areas
• Providing oversight and input on documentation and tax due diligence on selected investments to be held by the funds, and working with the business team and external advisors to mitigate any identified tax risks
• Structuring investments and investment holding structures, and understanding the overall impact of fund structures
• Reviewing and negotiating legal documentation for such transactions with legal and tax advisors
• Providing oversight of Big 4 and law firm deal teams advising on such transactions
• Oversee European tax reporting compliance work relating to the products (e.g., German CFC reporting, PFIC reporting, Swiss Transfer Tax reporting etc.)
• Monitoring domestic and international tax laws and advising on the impact on investment structures
• Assisting in development of robust tax-related processes and procedures as the platform expands
• Working with the wider Product Tax team on matters arising which impact BlackRock's broader product offering

Key Responsibilities

• Advise on new product tax work, including fund structuring, development of product strategies, tax structuring and review of documentation, as well as ongoing tax oversight for the fund complexes and vehicles associated with those businesses
• Advise on tax matters concerning investment acquisitions, underlying investment structures and strategies, and related transactional documents
• Communicate with investors and underlying investment sponsors regarding tax requests and queries, as well as engaging on tax provisions in legal documents
• Assist BlackRock's client relations and sales and marketing teams with client communications (including potential investors)
• Liaise and collaborate closely with members of the global Private Markets Tax Team responsible for covering the business lines above in their respective region
• Assist with oversight of EMEA tax reporting compliance work outsourced to external advisors
• Support product development teams in evaluating and developing new products with insightful and practical tax input
• Undertake necessary tax due diligence and setup needed for new fund launches and investments, with support from team colleagues as required
• Monitor tax technical developments affecting these funds, and respond as necessary
• Build robust practices and efficiencies with respect to tax policies and operational processes.

Skills and Experience – Required

• Experience working in practice, either at a law firm, a Big 4 accountancy firm or in-house at a private markets asset manager
• Knowledge of tax aspects of private funds and fund-of-funds, including hedge, private equity and secondaries, in particular
• Understanding of fund and SPV structures for alternative investments
• Experience reviewing tax provisions of LPAs, PPMs, side letters and transactional documents such as purchase and sale agreements
• At least 5+ years' experience

Aptitudes

This is a high exposure role, involving much direct contact with the BlackRock private markets business lines and some with end clients. The product range is often highly challenging in tax technical terms. Accordingly, it is important that the roleholder:

• Is able to communicate complex tax issues clearly and concisely, in a manner targeted at a wide range of different audiences
• Has the interpersonal skills to work effectively within a large in-house tax team and with cross-border teams and multidisciplinary business and project teams
• Is able to perform effectively in a fast-paced environment

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

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The technician documents and triages incidents through an ITSM platform, escalates complex issues when necessary, supports basic networking and AV systems, and contributes to maintaining a secure, standardized, and scalable endpoint environment.

Responsibilities

• Provide first-line (Tier 1) onsite technical support for end users in a primarily Apple macOS environment
• Troubleshoot and resolve hardware, software, and peripheral issues for MacBooks
• Assist end users with configuration and troubleshooting core collaboration tools such as Google Workspace (Gmail, Drive, Calendar, Meet)
• Perform new hire onboarding and offboarding, including system provisioning, asset assignment, access setup, and equipment recovery
• Configure, deploy and maintain end user technology including monitors, keyboards and network connectivity
• Service and maintain conference rooms to ensure AV systems, displays, microphones, cameras, and conferencing platforms are operational
• Restock and manage IT consumables (cables, adapters, peripherals) and maintain accurate inventory of IT assets
• Document service requests, incidents and resolutions in the IT ticketing platform
• Contribute to documentation, knowledge base articles, and process improvement initiatives
• Escalate complex technical issues to Tier 2 IT support or internal teams as appropriate
• Assist with endpoint management tasks (patching, updates, security enforcement) using MDM solutions

Requirements

• 1+ years of experience of IT support experience
• Strong working knowledge of Apple macOS troubleshooting, hardware diagnostics, and system configuration in an enterprise environment
• Experience supporting Google Workspace administration and end-user troubleshooting
• Familiarity with endpoint management/MDM platforms (Kandji preferred)
• Understanding of identity and access management concepts such as MFA and SSO
• Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting)
• Experience supporting video conferencing and AV systems (Google Meet preferred)
• Familiarity with IT ticketing systems
• Strong organisational skills and ability to manage multiple concurrent requests
• Excellent verbal and written communication skills with a customer-first mindset
• Ability to lift and move IT equipment up to 40 lbs
• Willingness to work onsite at least four days per week

Benefits

💰 Competitive Salary & Equity 💹 401(k) Program with a 4% match ⚕️ Health, Dental, Vision and Life Insurance 🩼 Short Term and Long Term Disability 🚼 Paid Parental, Medical, Caregiver Leave 🚗 Commuter Benefits 📱 Monthly Wellness Stipend 🧑‍💻 Autonomous Work Environment 🖥 In Office Set-Up Reimbursement 🏝 Flexible Time Off (FTO) + Holidays 🚀 Quarterly Team Gatherings ☕ In Office Amenities

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Head of Operations, Corporate Security

Location

San Francisco

Employment Type

Full time

Department

Corporate Security

Compensation

• $295K – $327K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

The Corporate Security team is responsible for the security and protection of all OpenAI employees and executives. We are committed to creating and maintaining a secure environment that allows our team members to focus on their work without fear of harm or disruption.

About the Role

As Director of Operations, Corporate Security — San Francisco, you will lead physical security operations at OpenAI’s headquarters and across the Bay Area footprint. This is the senior operational security leader for SF and a critical partner to Corporate Security leadership.

You will own day-to-day security execution at HQ, including guard force oversight, Global Security Operations Center performance, access control standards, and incident response. You will design systems that scale, build strong cross-functional partnerships, and ensure OpenAI employees can work in a secure, welcoming environment.

This role reports directly to the VP of Corporate Security and requires strong judgment, executive presence, and the ability to operate effectively in ambiguity while maintaining a high bar for operational excellence.

In this role, you will:

• Own day to day physical security operations for OpenAI San Francisco and the Bay Area footprint, including guard force oversight, access control, and site hardening.

• Lead the SF Global Security Operations Center and incident response playbooks to ensure rapid, measured action during incidents.

• Manage vendor relationships, contracts, and budgets for uniformed services and security technology, and hold vendors to measurable SLAs.

• Build and maintain access control and visitor management policies that protect people while supporting a welcoming workplace.

• Coordinate protective intelligence and law enforcement engagement for SF leadership and critical events.

• Design and run emergency preparedness, crisis response, and continuity planning for SF sites.

• Mentor and develop security operations staff and lines of work to create reliable, repeatable systems.

• Serve as the primary SF security partner to Workplace, Real Estate, Executive Protection, Legal, and People teams.

• Represent SF CorpSec to senior leadership and the broader company, advising on risk and operational trade offs with clarity and empathy.

You may be a fit for this role if you have:

• 15+ years of progressive security leadership experience across corporate, public sector, military, or similarly complex environments, including oversight of large, multi-site operations. Law enforcement experience is a plus.

• Proven experience leading physical security programs at a large HQ or multi office campus, including guard force and access control.

• Track record of building scalable systems and playbooks from ambiguous starting points.

• Experience leveraging technology to drive automation and scale, with experience designing and implementing enterprise access control, CCTV, visitor management, and AI-enabled security platforms, while utilizing internal tools and data systems to improve operational efficiency and visibility.

• Strong vendor and contract management skills with experience driving measurable service delivery.

• Experience working with executive stakeholders and external partners, including law enforcement and local authorities.

• Excellent written and verbal communication, with the ability to translate operational trade offs for senior leaders.

• Comfort operating in ambiguity and making decisions under time pressure while prioritizing employee care and legal compliance.

• Familiarity with Google Workspace, emergency notification systems, and travel or risk intelligence platforms is helpful.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.

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What you'll do

• Provide exceptional AV support and white glove service to C-Level, Executives, and other VIPs for meetings, conferences, and events.
• Perform analysis and diagnosis of complex AV issues for end users, demonstrating expertise in AV signal flow and systemic troubleshooting methods to efficiently identify root cause and resolve issues for end users as well as our AV infrastructure, and recommend and implement solutions.

What you need

• 7+ years of experience in all aspects of professional AV support.
• Experienced in AV design engineering.
• Strong experience with audio and video conferencing technologies.

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What you'll do

• Building battery model and BMS model using Matlab/Simulink
• Independently researching and working on specific solutions for functions of BMS system
• Modeling of the specific solutions of BMS system using Matlab/Simulink

What you need

• Master’s degree in electrical engineering or equivalent
• 0-3 years of working experience in automotive companies
• Experience with HV system simulation or battery system simulation or similar
• Experience with Observer design in Matlab, i.e. Luenberger -, Kalman Filter Observer
• Solid knowledge in control technology
• Solid knowledge in HV battery system
• Solid skill in Matlab/Simulink system modelling and simulation

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