The Support Operations team at Anthropic is dedicated to optimising and scaling the Product Support function to deliver exceptional user experiences. As a Support Operations Specialist focusing on AI Agent Management, you will sit within our AI Support function and be instrumental in building and improving the capabilities of Fin, our AI support agent.

This role sits at the intersection of conversation design and support automation. You'll shape how our AI agent communicates,its tone, structure, handoff logic, and interaction flow,while also building the backend scaffolding that enables it to take real action on behalf of users.

The goal isn't just an AI that answers questions; it's an AI that resolves issues end-to-end: processing refunds, managing subscriptions, verifying account details, and routing complex cases to the right humans at the right time.

Working as part of our AI Support function, you'll execute on the Fin optimisation roadmap,configuring AI behaviours, building integrations that expand what Fin can do, designing conversation flows that create a seamless customer experience, and maintaining the automated workflows that power our support operation.

Responsibilities

• Design and optimise conversation flows, triage logic, and handoff behaviours that create seamless transitions between AI and human support across different customer segments
• Configure and maintain Fin's Guidance rules and Attributes to improve AI response quality, tone, and inbound categorisation
• Build and maintain integrations between Fin and external systems (Stripe, status page, etc.) that enable the AI agent to take action on behalf of users,processing refunds, fetching subscription details, surfacing incident status, and more
• Design, implement, and troubleshoot automated workflows for refunds, subscription management, and other transactional support actions, including guardrails, validation logic, and exception handling to ensure safe and reliable execution
• Own Fin over email setup and maintenance, ensuring consistent AI support quality across channels
• Contribute to AI support effectiveness monitoring by tracking resolution rates, automation rates, CSAT, and escalation patterns to identify improvement opportunities
• Provide input on the Fin optimisation roadmap based on hands-on experience with configuration, capability gaps, and conversation analysis
• Partner with the AI Support Systems team on technical dependencies where Fin capabilities intersect with help desk infrastructure

You might be a good fit if you:

• Have 3+ years of experience in support operations, support engineering, chatbot/AI agent configuration, or similar roles in a technology company
• Have hands-on experience configuring AI agents, chatbots, or automation tools,ideally within Intercom, Zendesk, or similar platforms
• Think in terms of conversation design: you naturally consider how tone, structure, and flow shape the customer experience, not just whether the right answer gets delivered
• Are technically comfortable working with integrations, APIs, and workflow builders without needing engineering support for every change
• Understand that enabling an AI agent to take action requires careful attention to guardrails, edge cases, and safe execution paths,not just connecting systems
• Demonstrate a data-driven approach, using metrics like automation rates, resolution rates, and CSAT to evaluate whether capabilities are working and where to iterate
• Can manage multiple in-flight projects simultaneously, balancing new capability builds with maintenance of existing workflows
• Are detail-oriented and quality-focused,you test thoroughly before shipping and monitor closely after
• Communicate clearly with both technical and non-technical stakeholders
• Thrive in a fast-paced environment where the product and support landscape evolve rapidly
• Are genuinely excited about AI and see the potential for AI agents to transform customer support from reactive ticket resolution into proactive, end-to-end problem solving

Strong candidates may also have:

• Experience specifically with Intercom's Fin AI agent or similar AI support tools
• A background in conversation design, UX writing, or content design for conversational interfaces
• Experience building or managing automated workflows that handle transactional actions (refunds, subscription changes, account modifications)
• Familiarity with support metrics frameworks (automation rates, deflection, CSAT) and how operational decisions connect to business outcomes
• Experience working with Stripe integrations or payment/subscription systems
• Background in support engineering or technical support operations

Logistics

Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links,visit anthropic.com/careers directly for confirmed position openings.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic, we're building a team of talented researchers, engineers, and policymakers who share our vision for a future where AI is developed and used responsibly.

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You'll design intuitive, high-conversion journeys that turn curious users into loyal subscribers: optimizing discovery, pricing, checkout, onboarding, billing, upgrades/downgrades, retention nudges, and churn prevention.

You'll work closely with growth leads, engineers, researchers, and revenue stakeholders to turn complex business requirements into elegant, accessible, and delightful experiences that directly impact sign-ups, retention, expansion revenue, and lifetime value.

This is an excellent opportunity for a data-driven UX designer who combines deep user empathy, rigorous experimentation, systematic thinking, and hands-on design craft , and who loves both strategic growth discovery and pixel-perfect execution.

Responsibilities:

• Lead end-to-end Growth UX for subscription products and monetization features across web, mobile, and cross-platform surfaces

• Conduct targeted user research (funnel analysis, usability testing, interviews, surveys, A/B test deep-dives, contextual inquiry) focused on subscription decision points and translate insights into high-impact design decisions

• Create subscription-specific deliverables: user personas, journey maps, service blueprints, growth funnels, task flows, pricing & billing architecture

• Design and prototype high-conversion flows: discovery/pricing pages, checkout, account & billing management, upgrade paths, retention sequences, win-back experiences

• Collaborate daily with growth, product, and engineering teams to define requirements, technical constraints, experiment roadmaps, and prioritization

• Facilitate design critiques, growth workshops, and rapid alignment sessions with cross-functional stakeholders

• Operate in continuous discovery and delivery cycles (Agile/Lean) with a strong bias toward rapid experimentation and iteration

• Maintain and evolve design-system components for all subscription touchpoints in partnership with UI designers

• Measure and iteratively improve design impact using qualitative feedback + core growth metrics (subscription conversion rate, churn, upgrade/expansion revenue, LTV, task success, NPS/CSAT, funnel drop-off, etc.)

Basic Qualifications:

• 3–7+ years of professional UX design experience with a strong emphasis on growth UX, subscription products, SaaS monetization, or consumer subscription apps

• Strong portfolio demonstrating end-to-end ownership of shipped subscription/growth features , include case studies with clear problem statements, process, design decisions, experiments run, and quantifiable business outcomes (conversion lifts, churn reduction, revenue impact, etc.)

• Mastery of modern UX tools: Figma (primary), FigJam / Miro, and familiarity with at least one advanced prototyping tool beyond Figma (ProtoPie, Framer, Principle)

• Solid command of user-centered design principles, interaction patterns, accessibility (WCAG), and growth-design best practices (friction removal, progressive disclosure, personalization, loss aversion, etc.)

• Proven experience conducting and synthesizing qualitative + quantitative research, including funnel/deep-dive analysis and A/B test interpretation

• Excellent communication & storytelling skills , able to present and defend designs to non-designers using data and growth narratives

• Comfortable working in ambiguous, fast-moving environments with imperfect information and aggressive growth targets

Preferred Skills and Experience:

• Direct experience designing subscription experiences for consumer products

• Track record of optimizing pricing pages, checkout flows, billing portals, or churn-prevention sequences with measurable revenue impact

• Deep familiarity with experimentation frameworks (A/B testing, multivariate, bandit tests) and growth metric frameworks (AARRR / Pirate Metrics, North Star metrics, retention curves)

• Hands-on experience contributing to design systems and reusable subscription component libraries

• Previous exposure to front-end development basics (HTML/CSS, responsive behavior, design tokens)

• Background in service design, content strategy, or UX writing for monetization and retention touchpoints

Compensation and Benefits:

$120,000 - $280,000 USD

Base salary is just one part of our total rewards package at xAI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

ITAR Requirements:

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

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You'll drive content strategy, UX writing, and language systems for core Dropbox experiences, including AI-powered features used by millions of people every day. Embedded within the Core Design team, you'll work closely with product designers, product managers, engineers, and researchers.

Responsibilities:

• Define how Dropbox communicates across human- and AI-generated experiences, setting the standard for clarity, tone, and trust
• Design prompt frameworks, response patterns, and interaction models that power AI features
• Build reusable language systems and content architecture that support high-quality content at scale
• Establish content governance for AI-generated experiences to ensure consistency, accuracy, and privacy
• Partner with product design to shape mental models, flows, and information architecture
• Use data, research, and experimentation to continuously improve content performance and system outputs
• Collaborate closely with designers, engineers, product managers, researchers, and product marketing managers
• Raise the bar for content design by contributing to team-wide systems, critiques, and craft evolution

Requirements:

• 7+ years of experience in content design or UX writing
• Experience working on or adjacent to AI-powered, automated, or conversational interfaces (i.e., prompts, generated content, assistants)
• Strong systems thinking: experience creating scalable frameworks like structured content, or design systems
• Ability to translate complex technical concepts into clear, human-centered communication
• Experience influencing product direction and collaborating deeply with design, product, and engineering partners
• Demonstrated ability to prioritize high-impact work in ambiguous, fast-evolving spaces
• A portfolio of work that shows both craft and systems thinking (please include this with your application)

Preferred Qualifications:

• Experience defining or scaling language systems for large, complex products
• Experience designing for AI interaction models (i.e., assistants or generative interfaces)
• Experience with content automation, structured content, or programmatic content generation
• Experience establishing governance models or quality frameworks for content at scale
• Strong track record of driving measurable impact through content design

Compensation:

US Zone 2: $143,800-$194,600 USD US Zone 3: $127,800-$173,000 USD

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You'll own content design strategy and execution across key Growth surfaces, developing UX writing for experiences such as onboarding, notifications, and in-product guidance. You'll work closely with product, engineering, research, design, and marketing to deliver a consistent, inspiring voice, shape scalable content systems, and experiment toward measurable growth outcomes.

Key responsibilities include:

• Leading content design for high-impact Growth work streams, independently scoping opportunities, setting vision and strategy, and delivering high-quality solutions that shape user journeys.

• Building scalable content frameworks, standards, and naming systems to support Pinner needs and unlock experimentation.

• Leveraging data, user insights, and A/B testing to evaluate and optimize content for engagement, education, and discoverability.

• Collaborating and influencing cross-functional partners, presenting your work, co-creating solutions, and advocating for the user.

• Evolving and applying Pinterest’s content guidelines to scale inclusivity, accessibility, brand consistency, and global impact across experience touch-points.

• Staying aware of industry shifts and cultural trends in the ways people communicate online; filtering and applying these insights to keep Pinterest’s content fresh and relevant.

• Embracing ambiguity and fast-paced environments, navigating trade-offs, and owning outcomes in your area.

To succeed in this role, you'll need:

• A bachelor's degree in communication, human-centered design, or a similar field, or equivalent experience.

• 5+ years of experience in content design or UX writing for consumer products, with a portfolio demonstrating user-centric content, design strategy, and measurable impact across in-product, push notification, and email experiences.

• Expertise in defining, evolving, and applying content systems, frameworks, and standards, including using AI-powered tools and workflows to help scale your approach.

• Experience driving A/B tests, experiments, or data-driven optimization for content effectiveness.

• Strong relationship-building and communication skills to align and influence cross-functional stakeholders.

• Proven self-starter: you’re skilled at navigating ambiguity, carving out strategy, and taking full ownership of your work area.

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You'll design intuitive, high-conversion journeys that turn curious users into loyal subscribers: optimizing discovery, pricing, checkout, onboarding, billing, upgrades/downgrades, retention nudges, and churn prevention.

You'll work closely with growth leads, engineers, researchers, and revenue stakeholders to turn complex business requirements into elegant, accessible, and delightful experiences that directly impact sign-ups, retention, expansion revenue, and lifetime value.

This is an excellent opportunity for a data-driven UX designer who combines deep user empathy, rigorous experimentation, systematic thinking, and hands-on design craft , and who loves both strategic growth discovery and pixel-perfect execution.

Responsibilities:

• Lead end-to-end Growth UX for subscription products and monetization features across web, mobile, and cross-platform surfaces

• Conduct targeted user research (funnel analysis, usability testing, interviews, surveys, A/B test deep-dives, contextual inquiry) focused on subscription decision points and translate insights into high-impact design decisions

• Create subscription-specific deliverables: user personas, journey maps, service blueprints, growth funnels, task flows, pricing & billing architecture

• Design and prototype high-conversion flows: discovery/pricing pages, checkout, account & billing management, upgrade paths, retention sequences, win-back experiences

• Collaborate daily with growth, product, and engineering teams to define requirements, technical constraints, experiment roadmaps, and prioritization

• Facilitate design critiques, growth workshops, and rapid alignment sessions with cross-functional stakeholders

• Operate in continuous discovery and delivery cycles (Agile/Lean) with a strong bias toward rapid experimentation and iteration

• Maintain and evolve design-system components for all subscription touchpoints in partnership with UI designers

• Measure and iteratively improve design impact using qualitative feedback + core growth metrics (subscription conversion rate, churn, upgrade/expansion revenue, LTV, task success, NPS/CSAT, funnel drop-off, etc.)

Basic Qualifications:

• 3–7+ years of professional UX design experience with a strong emphasis on growth UX, subscription products, SaaS monetization, or consumer subscription apps

• Strong portfolio demonstrating end-to-end ownership of shipped subscription/growth features , include case studies with clear problem statements, process, design decisions, experiments run, and quantifiable business outcomes (conversion lifts, churn reduction, revenue impact, etc.)

• Mastery of modern UX tools: Figma (primary), FigJam / Miro, and familiarity with at least one advanced prototyping tool beyond Figma (ProtoPie, Framer, Principle)

• Solid command of user-centered design principles, interaction patterns, accessibility (WCAG), and growth-design best practices (friction removal, progressive disclosure, personalization, loss aversion, etc.)

• Proven experience conducting and synthesizing qualitative + quantitative research, including funnel/deep-dive analysis and A/B test interpretation

• Excellent communication & storytelling skills , able to present and defend designs to non-designers using data and growth narratives

• Comfortable working in ambiguous, fast-moving environments with imperfect information and aggressive growth targets

Preferred Skills and Experience:

• Direct experience designing subscription experiences for consumer products

• Track record of optimizing pricing pages, checkout flows, billing portals, or churn-prevention sequences with measurable revenue impact

• Deep familiarity with experimentation frameworks (A/B testing, multivariate, bandit tests) and growth metric frameworks (AARRR / Pirate Metrics, North Star metrics, retention curves)

• Hands-on experience contributing to design systems and reusable subscription component libraries

• Previous exposure to front-end development basics (HTML/CSS, responsive behavior, design tokens)

• Background in service design, content strategy, or UX writing for monetization and retention touchpoints

Compensation and Benefits:

$120,000 - $280,000 USD

Base salary is just one part of our total rewards package at xAI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.

ITAR Requirements:

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

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Helpshift is looking for a Senior UX Designer to lead the design of customer-support and player-engagement experiences that impact millions of users worldwide. You will drive end-to-end design for Helpshift’s rapidly evolving AI-first support platform, working across complex problem spaces and ambiguous product areas. In this role, you won't just design interfaces, you'll shape how global brands deliver support at scale. You’ll work on AI agents, proactive engagement, and large-scale product refresh initiatives, turning complex workflows into intuitive and human-centered experiences.

Responsibilities

• Drive the full design lifecycle: discovery → IA → flows → wireframes → prototypes → polished UI.
• Translate business and product goals into clear, actionable design direction and thoughtful user experiences.
• Collaborate cross-functionally with Product and Engineering to define user-centered outcomes, prioritize scope, and build iterative solutions across areas like AI Agent, Proactive Engagement, and product modernization.
• Lead problem framing, ideation, and concept development to simplify complex workflows.
• Conduct and synthesize user research (interviews, usability tests, behavioral insights) to validate decisions.
• Elevate UX quality by contributing to design critiques, mentoring peers, and shaping Helpshift’s design culture.
• Guide, support, and mentor junior designers, helping them improve their craft, decision-making, and overall impact.

Requirements

• 5+ years of experience in UX/Product Design, HCI, or related fields(or equivalent experience solving complex product problems)
• A strong portfolio showcasing end-to-end design process and clear problem solving is a must.
• Depth in core design fundamentals: interaction design, IA, UX writing basics, visual hierarchy, and accessibility.
• Proficiency in research methods such as discovery interviews, usability studies, and data-driven iteration.
• Strong mastery of design tools, especially Figma.
• Excellent communication and storytelling skills, with the ability to align and influence cross-functional partners.
• Degree in Design, HCI, Computer Science, or related fields is a plus (not mandatory).

Preferred Qualifications

• Experience designing AI-powered, conversational, or agent-based interfaces.
• Familiarity with, or direct experience in, user research activities such as interviews, usability testing, and synthesis is a strong advantage.
• Background in SaaS, customer support, or workflow-driven products.
• Familiarity with analytics platforms and using data to shape product decisions.
• Experience contributing to or building design systems.
• Understanding of design patterns across web and mobile platforms.
• Comfort working with AI tooling and prototyping (e.g. v0, Loveable, Bolt, Figma Make)

What You’ll Bring

• A portfolio demonstrating strong craft, clarity of thinking, and real problem-solving depth.
• Passion for simplifying complex, technical, or heavily workflow-driven experiences.
• Ability to thrive in ambiguity and drive clarity for others.
• High collaboration quotient and openness to learning from peers.
• A natural inclination to help, guide, and elevate junior designers through feedback, coaching, and design reviews.
• A growth mindset and continuous desire to up-level the quality of your work.

Technical & Executional Skills

• Ability to research and understand user behaviors, needs, and motivations through observation techniques, task analysis, and other feedback methodologies
• Experience in Design Expert Evaluation techniques like Heuristics and competitive benchmarking

Leadership & People Management Skills

• Ability to mentor junior team members and form a cohesive delivery and learning environment.
• Lead and handle multiple projects simultaneously and ensure successful delivery.
• Work collaboratively with other design disciplines to ensure continuity, leverage other specializations, and maintain holistic perspective.
• Handle conflicts, expectations and quality of deliverables of team members.

Interpersonal Skills

• Positive attitude, proactive and helpful
• Strong team player
• Ability to motivate others
• Problem solver (not just good at pointing them out) and negotiator
• Strong listening and communication skills
• Solid organizational skills and attention to detail

Benefits

• Hybrid setup
• Worker's insurance
• Paid Time Offs
• Other employee benefits to be discussed by our Talent Acquisition team in India.

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San Francisco; New York City

Employment Type

Full time

Department

Product Design

Compensation

• $207K – $295K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. The ChatGPT team works across research, engineering, product, and design to bring OpenAI’s technology to the world. We serve a diverse audience of users who are already using ChatGPT daily in their lives and work.

We seek to learn from deployment and distribute the benefits of AI, while ensuring that this powerful tool is used responsibly and safely. Safety is more important to us than unfettered growth.

Design plays a critical role here. To succeed in our mission, it’s crucial that we make our technology intuitive and accessible. We’re hiring a content designer to create products that are easy to use, beautiful, and push the boundaries of what’s possible. As an early team member, you’ll have a huge part in shaping our product direction and design culture.

About the Role

In this role, you’ll collaborate closely with a small team of product designers and cross-functional partners to craft product experiences of today and tomorrow. You’ll work on the end-to-end design of new features and improvements across a range of OpenAI products. You’ll help chart our course into the future as we evolve our technology, product, and design paradigms.

This role is available in either our San Francisco or New York offices. We offer relocation assistance to new employees.

What you’ll do in this role:

• Contribute to the overall design and product direction at OpenAI
• Ship high-quality products and improvements, from early concepts to high-fidelity prototypes and visuals
• Partner closely with engineering, product management, AI research, and design peers to define both long-term strategy and short-term tactics
• Engage in user research to better understand our users and refine our products
• Contribute to and evolve our design system
• Help establish our design culture and grow our team

You might thrive in this role if you:

• Have 4+ years of experience shipping larger scale software products
• Have a portfolio showcasing content design skills, with a high bar for quality and craft
• Love thinking through complex interaction design problems
• Possess impactful communication and storytelling skills
• Enjoy tackling ambiguous problems and shaping them into a clear vision
• Get excited about being immersed in the AI research process and defining how AI-first products should look and behave

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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