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YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_8f9369be-77b"},"title":"Manager, Solutions Engineering (Mid-Market & Enterprise)","description":"<p>We&#39;re seeking a transformational Solutions Engineering leader to lead our Mid-Market and Enterprise SE teams. You&#39;ll be a pivotal figure in helping Intercom scale its AI-driven support platform to some of the world&#39;s most well-known brands.</p>\n<p>This role will shape how we engage with large, complex organisations, defining our go-to-market, building a world-class team, and delivering tangible customer outcomes through innovation and credibility. This role is both strategic and hands-on.</p>\n<p>You will lead a Solutions Engineering team focused on winning complex deals, creating vertical-specific solution architectures, and building repeatable playbooks. We believe in leaders who are open to be a player and a coach, regardless of seniority.</p>\n<p>You&#39;ll collaborate closely with Sales, Success, Product, Engineering, and Services to deliver customer transformation through Intercom&#39;s AI-first platform – be it through strategic guidance as a senior leader on the team, or securing deals with your own technical credibility where needed.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Define and evolve the strategic vision and go-to-market (GTM) approach for the Solutions Engineering function.</li>\n<li>Lead, coach, and scale a high-performing SE team across global regions and core verticals.</li>\n<li>Operate as a player-coach, actively engaging in strategic deals while developing team capabilities.</li>\n<li>Support complex, six-figure sales cycles with technical guidance, architecture, demos, and product evaluation support, as well as sales expertise.</li>\n<li>Serve as a trusted technical advisor and executive point of contact for large customers.</li>\n<li>Partner closely with Sales, Product, Marketing, and R&amp;D to shape verticalized GTM motions and solution strategy.</li>\n<li>Champion a customer-obsessed culture across the pre-sales journey – from outbound to implementation.</li>\n<li>Lead discovery, design, and delivery of tailored technical solutions, including PoCs and business value assessments.</li>\n<li>Build reusable, scalable solution frameworks, and industry-specific technical assets.</li>\n<li>Advocate for customer needs and insights internally to influence product roadmap and prioritization.</li>\n<li>Represent Intercom and the SE function externally through executive meetings and strategic events.</li>\n<li>Foster strong relationships with C-level stakeholders, translating AI product capabilities into tangible business impact.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>5+ years of pre-sales experience as a Sales Engineer, Solutions Engineer/Architect, or related individual contributor role.</li>\n<li>Having 2+ years of experience leading technical pre-sales teams, with a proven track record of hiring, mentoring, and managing high-performing teams.</li>\n<li>Ideally, experience selling AI, data, or highly technical products; 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match</li>\n<li>In-office bicycle storage</li>\n<li>Fun events for Intercomrades, friends, and family!</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_8f9369be-77b","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Intercom","sameAs":"https://www.intercom.com/","logo":"https://logos.yubhub.co/intercom.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/intercom/jobs/7644940","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"$202,500 - $251,550","x-skills-required":["pre-sales experience","Sales Engineer","Solutions Engineer/Architect","AI","data","technical products","deep curiosity","utilization of AI","ambiguity","focus","thriving under pressure","humble attitude","passion to help others","willingness to learn","team development","growth","travel internationally","excellent communication","presentation skills"],"x-skills-preferred":[],"datePosted":"2026-04-18T15:57:16.907Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago, Illinois"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"pre-sales experience, Sales Engineer, Solutions Engineer/Architect, AI, data, technical products, deep curiosity, utilization of AI, ambiguity, focus, thriving under pressure, humble attitude, passion to help others, willingness to learn, team development, growth, travel internationally, excellent communication, presentation skills","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":202500,"maxValue":251550,"unitText":"YEAR"}}}]}