Your responsibilities will include driving down costs through automation, less TOIL and efficient use of Infrastructure, evaluating the SWIFT product and services from functional and non-functional perspective, and delivering change program as per the annual Book of Work. You will also be responsible for collecting resource and cost estimates, establishing baseline budgets, and securing approvals from the Program Steering Committee, tracking expenses against approved budgets and providing monthly progress reports to stakeholders, conducting revenue projections to support business cases, identifying cost savings, and optimizing resource allocation.

Additionally, you will be responsible for the budget management and reporting for SWIFT Alliance Gateway USA, identifying and managing risks, dependencies, and compliance requirements throughout the service lifecycle, ensuring all functional and regulatory standards are met. You will perform periodic risk assessments, enforce HSBC's Enterprise and Operational Risk Management Frameworks, and maintain robust control documentation.

You will participate in audits and implement all security and data privacy controls as per compliance standards, leading program governance forums, project kickoff meetings, and project status updates, and facilitating cross-team collaboration. You will define and execute a detailed communication plan, including escalation protocols and risk communication, maintaining strong working relationships with cross-functional teams, vendors, and resource managers, ensuring alignment with project goals.

This is a full-time position, Monday-Friday, 40 hours per week, with telecommuting permitted up to 100% from anywhere in the US.

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Responsibilities:

• Win new business and drive revenue for Anthropic within the enterprise sector across DACH. Navigate complex enterprise organisations to reach key decision-makers, educate them about our services, and help them succeed with Anthropic. You'll own the full sales cycle, from first outbound to close.

• Design and execute innovative sales strategies tailored to enterprise procurement cycles and budgeting processes to meet and exceed revenue quotas. Analyse enterprise market landscapes, trends, and dynamics to translate high-level plans into targeted sales activities and campaigns.

• Spearhead market expansion by identifying new use cases within enterprise departments, innovation centres, and operational offices. Collaborate cross-functionally to differentiate our offerings for enterprise applications.

• Navigate complex enterprise stakeholder ecosystems including executives, administrators, IT departments, and procurement offices to build consensus across DACH business culture and practices.

• Inform product roadmaps and features by gathering feedback from enterprise users and conveying market needs from the DACH enterprise landscape. Provide insights that strengthen our value proposition for enterprise customers.

• Continuously refine the enterprise sales methodology by incorporating learnings into playbooks, templates, and best practices. Identify process improvements that optimise sales productivity and consistency.

You may be a good fit if you have:

• Native German speaker with excellent written and verbal communication skills in German and English.

• 8+ years of B2B sales experience in enterprise technology, preferably in SaaS or emerging technologies.

• Specialised sales industries experience: Telco, Manufacturing, Retail, Energy and Utilities.

• A track record of managing complex sales cycles within large enterprise organisations and securing strategic deals by understanding both technical requirements and business use cases.

• Demonstrated ability to navigate enterprise bureaucracies and procurement processes, building consensus among diverse stakeholders including executives, administrators, and IT departments.

• Extensive experience negotiating complex agreements within enterprise procurement frameworks and policies.

• Proven experience exceeding revenue targets in the enterprise sector by effectively managing an evolving pipeline and sales process.

• Excellent communication skills and the ability to present confidently to various enterprise audiences, from technical teams and business analysts to senior executives.

• Deep understanding of enterprise buying cycles, decision-making processes, and key pain points, particularly within the DACH market.

• A strategic, analytical approach to assessing the enterprise market combined with creative, tactical execution to capture opportunities.

• A passion for and/or experience with advanced AI systems and their applications in enterprise environments. You feel strongly about ensuring frontier AI systems are developed safely and ethically for business use.

What We Offer:

• Competitive base salary and commission structure.

• Equity participation in Anthropic's growth.

• Comprehensive benefits package.

• Opportunity to shape the AI industry in DACH and EMEA.

• Professional development and career growth opportunities.

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The Market Intelligence team operates at the intersection of technical infrastructure, product, data center development, and the global supply chain. The team provides forward-looking insights on markets, competitors, suppliers, customers, and macro forces to inform CoreWeave's infrastructure investments, product roadmaps, and supply chain strategies across GPUs, networking, power, cooling, and site development.

Key responsibilities include:

• Demonstrated leadership experience building and leading Market Intelligence or strategic analytics teams in AI, hyperscale cloud, or high-growth technology environments
• Proven track record delivering measurable value and cost savings across hyperscale or large-scale infrastructure supply chains
• Deep experience conducting competitive intelligence across neocloud and hyperscale cloud providers, including data center and supply chain strategies
• Strong expertise in supplier ecosystem analysis, including supplier financial health, capacity, pricing, lead times, and technology roadmaps
• Experience analyzing regulatory, public policy, utility, and geopolitical factors impacting global infrastructure supply chains and data center operations
• Advanced capability in strategic analytics and modeling, including demand forecasting, inventory optimization, and commodity procurement models
• Demonstrated ability to influence executive decision-making through data-driven insights and strategic recommendations

Preferred qualifications include:

• Recognized industry expertise through publications, conference speaking, or professional/academic recognition in operations research, supply chain, or market analysis
• Experience supporting both infrastructure strategy and customer acquisition or go-to-market planning
• Exposure to global site development, utilities, or large-scale data center construction ecosystems

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In this role, you will have a deep specialization in Identity and Access Management (IAM) and FedRAMP High/Moderate environments. You will have hands-on experience supporting IAM solutions, including deep familiarity with protocols such as SAML, SSO, LDAP, and WS-Federation. You will have advanced knowledge of Active Directory, Entra ID (Azure AD), and Okta. You will be an expert in troubleshooting synchronization errors, managing complex group membership logic, and overseeing cross-platform identity lifecycle management. You will have experience supporting major SaaS applications, including Office 365, Google Workspace, Salesforce, and Workday. You will have proven ability to isolate and resolve network-layer impediments. You will be skilled in leveraging diagnostic utilities such as Wireshark, Fiddler, and DNS lookup tools to identify root causes. You will have excellent relationship management skills with the ability to remain calm, composed, and articulate during high-pressure customer situations. You will be a quick study with the ability to master new technologies rapidly in a fast-paced environment. You will have strong analytical and organizational skills; comfortable working both as a collaborative teammate and an independent contributor with minimal supervision. You will have a genuine passion for solving complex problems and advocating for customer success.

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Key Responsibilities:

• Prospecting and Lead Generation: Use a range of strategies and resources, including intent signals, territory planning, and customer stories, to effectively identify and target leads.

• Prospect Engagement: Leverage BDRs, Marketing, and Network to build relationships with key prospects in the territory to displace incumbent technologies.

• Sales Execution: Conduct first meetings with compelling POVs to create urgency for change. Create territory and account plans to prioritise pursuits. Engage in activities such as roundtables, bootcamps, and industry events to build relationships and progress pipeline.

• Pipeline Management: Maintain an accurate and updated Salesforce (SF) pipeline, create proof of concepts (POCs), and manage the sales cycle from initial contact to closing the deal.

• Collaboration: Engage with architects, professional services engagement managers, coordinate demand planning sessions, and align with executive sponsors to ensure a comprehensive approach to customer success.

What We Look For:

• Characteristics: Takes initiative, is proactive, and drives. Resiliency, unwavering prioritisation, and grit. Detail-oriented. Creative. Coachability. Open to change and uncertainty.

• Experience: Proven track record in sales, particularly in acquiring new customers and expanding into new territories. Demonstrable experience in selling innovation, ideally in Big Data, Cloud, or SaaS technology in a consumption-first world.

• Industry Experience: This role has a focus on Energy and Utilities, which will be preferred.

• Skills: Strong prospecting, lead generation, and customer engagement skills. Ability to drive consumption and secure first-time commits. Ability to work effectively with cross-functional teams, including GDRs and Customer Success teams. Understanding of Databricks' platform and the ability to communicate its value to customers.

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You'll drive the adoption of safe, frontier AI by securing strategic deals with major corporations, technology companies, and research institutions. You'll leverage your consultative sales expertise in the enterprise sector to propel revenue growth while becoming a trusted partner to enterprise stakeholders, helping them embed and deploy AI while uncovering its full range of capabilities across business operations, research, and administration.

In collaboration with GTM, Product, and Marketing teams, you'll continuously refine our value proposition, sales methodology, and market positioning to resonate with enterprise decision-makers in the Swiss market.

Responsibilities:

• Win new business and drive revenue for Anthropic within the enterprise sector across Switzerland. Navigate complex enterprise organisations to reach key decision-makers, educate them about our services, and help them succeed with Anthropic. You'll own the full sales cycle, from first outbound to close

• Design and execute innovative sales strategies tailored to enterprise procurement cycles and budgeting processes to meet and exceed revenue quotas. Analyse enterprise market landscapes, trends, and dynamics to translate high-level plans into targeted sales activities and campaigns

• Spearhead market expansion by identifying new use cases within enterprise departments, innovation centres, and operational offices. Collaborate cross-functionally to differentiate our offerings for enterprise applications

• Navigate complex enterprise stakeholder ecosystems including executives, administrators, IT departments, and procurement offices to build consensus across Swiss business culture and practices

• Inform product roadmaps and features by gathering feedback from enterprise users and conveying market needs from the Swiss enterprise landscape. Provide insights that strengthen our value proposition for enterprise customers

• Continuously refine the enterprise sales methodology by incorporating learnings into playbooks, templates, and best practices. Identify process improvements that optimise sales productivity and consistency

You may be a good fit if you have:

• Native German speaker with excellent written and verbal communication skills in German and English

• 5+ years of B2B sales experience in enterprise technology, preferably in SaaS or emerging technologies

• Specialised sales industries experience: Telco, Manufacturing, Retail, Energy and Utilities

• A track record of managing complex sales cycles within large enterprise organisations and securing strategic deals by understanding both technical requirements and business use cases

• Demonstrated ability to navigate enterprise bureaucracies and procurement processes, building consensus among diverse stakeholders including executives, administrators, and IT departments

• Extensive experience negotiating complex agreements within enterprise procurement frameworks and policies

• Proven experience exceeding revenue targets in the enterprise sector by effectively managing an evolving pipeline and sales process

• Excellent communication skills and the ability to present confidently to various enterprise audiences, from technical teams and business analysts to senior executives

• Deep understanding of enterprise buying cycles, decision-making processes, and key pain points, particularly within the Swiss market

• A strategic, analytical approach to assessing the enterprise market combined with creative, tactical execution to capture opportunities

• A passion for and/or experience with advanced AI systems and their applications in enterprise environments. You feel strongly about ensuring frontier AI systems are developed safely and ethically for business use

What We Offer:

• Competitive base salary and commission structure

• Equity participation in Anthropic's growth

• Comprehensive benefits package

• Opportunity to shape the AI industry in Switzerland and EMEA

• Professional development and career growth opportunities

Location: Zurich (hybrid working available)

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Industrial mechanical systems are complex, and we know it. If you have experience with specialty exhaust systems, emissions abatement, or the nuanced interplay of ASHRAE, IMC, IPC, and NFPA requirements in a manufacturing or industrial setting, you'll find plenty of technically interesting problems to solve here. And if you're energized by the idea of building something from the ground up , standards, systems, and teams , this is the right environment for it.

Responsibilities:

• Own the development and maintenance of HVAC, plumbing, process utilities, process piping and other mechanical design and construction standards for the company.
• Participate in the early programming and development of various capital project scopes of work and documentation of project requirements with a focus on mechanical systems.
• Support development and issuance of requests for proposals and qualifications for various capital projects to 3rd party engineers, architects, design-build contractors and general contractors.
• Review and comment on 3rd party mechanical designs for capital projects and provide owner based subject matter specialist (SMS) input and direction to internal and external teams.
• Provide internal design, system, equipment sizing, and design documentation on small capital projects as needed.
• Complete field visits during capital construction projects to represent owner and observe general mechanical installation and commissioning activities.
• Design management of small capital projects as needed.
• Travel anticipated to be up to 10% of the time for project specific visits.

Qualifications:

• Bachelor's degree or greater in Mechanical Engineering or Architectural Engineering, or a related field.
• Licensed engineer (PE preferred).
• 5+ years of design, commissioning, and/or construction of HVAC, plumbing, industrial utility and process piping systems for industrial and manufacturing projects.
• Experience with the design of industrial specialty exhaust systems and emissions abatement preferred.
• Strong knowledge of building and energy codes including but not limited to IBC, IMC, IECC, IFC, IPC, ASHRAE, and NFPA as well as associated industry standards and code referenced technical guidelines.
• Proficient in developing design standards, technical project requirements documents, requests for proposals. Experience with completing 3rd party design reviews and directing engineering, production and construction teams.
• Knowledge and experience using AutoCAD and/or Revit preferred.
• Demonstrated success developing innovative solutions to a broad range of mechanical engineering problems.
• Experience with the entire capital project life cycle.
• Design management experience preferred.

Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer
• Occasional standing and walking within the office
• Manual dexterity to operate a computer keyboard, mouse, and other office equipment
• Visual acuity to read screens, documents, and reports
• Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies
• Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages)
• Can safely travel and visit active industrial sites and active construction projects on occasional basis.

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Responsibilities:

• Own reliability and availability of all production-critical assets, including cranes, hoists, and heavy lift systems, shiplifts, docks, transfer systems, and waterfront infrastructure, electrical power distribution, water, compressed air, and utilities, buildings, foundations, pavements, and fixed facilities.
• Establish and enforce a disciplined preventive and predictive maintenance strategy to prevent unplanned outages.
• Ensure corrective maintenance is prioritized, executed safely, and escalated appropriately when scope exceeds routine maintenance.
• Partner with production leadership to align maintenance windows with operational demand.
• Implement reliability metrics and use data to drive decisions.
• Ensure new assets are onboarded with defined maintenance plans, documentation, and ownership.
• Oversee asset condition assessments, lifecycle planning, and replacement strategies.
• Own asset inventory accuracy, labeling, auditing, impairment review, and disposition decisions in coordination with Finance.
• Capital Programs & Yard Expansion:
• Own end-to-end execution of capital programs, including yard expansion and facility build-out, major equipment purchases and infrastructure upgrades, utility capacity expansions and site development.
• Lead annual capital planning and prioritization aligned with production forecasts and long-term strategy.
• Ensure projects are scoped, budgeted, approved, and executed in accordance with governance and delegation of authority.
• Establish clear project controls for cost, schedule, scope, and risk.
• Ensure projects transition cleanly from execution into operations with defined ownership and maintenance plans.
• Coordinate closely with civil engineers, designers, contractors, and regulators to deliver compliant facilities.
• Interfaces with permitting authorities and ensure capital work complies with environmental, safety, and building requirements.
• Financial & Program Controls:
• Own capital and facilities budgets, including forecasting, tracking, and variance management.
• Ensure appropriate classification and governance of maintenance, OPEX projects, and CAPEX investments.
• Review estimates, commitments, and EACs to prevent cost overruns.
• Drive value by balancing repair vs replacement decisions using lifecycle cost analysis.
• Ensure timely closeout of projects and accurate capitalization of assets.
• Cross-Functional Integration:
• Partner with Manufacturing, Engineering, EHS, and Quality to ensure infrastructure supports safe, efficient execution.
• Align asset reliability priorities with throughput, schedule, and vessel delivery commitments.
• Serve as escalation point when infrastructure risk threatens production continuity.
• Team Leadership:
• Lead facilities, maintenance, reliability, and capital project teams.
• Set clear expectations for execution discipline, technical rigor, and accountability.
• Develop internal capability in maintenance planning, reliability engineering, and project management.

Qualifications:

• Bachelor’s degree in Engineering, Facilities Management, Construction Management, or related technical discipline.
• 10+ years experience in heavy industrial, shipyard, manufacturing, or infrastructure-intensive environments.
• 5+ years leading facilities, maintenance, reliability, or capital programs.
• Demonstrated experience owning uptime of critical industrial assets.
• Proven track record delivering capital projects on time and on budget.
• Strong understanding of preventive, corrective, and predictive maintenance systems, asset lifecycle management and reliability principles, capital project controls and financial governance.
• Experience interfacing with engineering, finance, contractors, and regulators.
• Ability to balance short-term operational risk with long-term capital strategy. Preferred Qualifications:
• Experience supporting shipyard, port, or waterfront industrial operations.
• Background in reliability engineering or asset management programs.
• Experience with large mobile cranes, ship lifts, docks, or heavy industrial utilities.
• Familiarity with environmental, building, and infrastructure permitting.
• Lean, Six Sigma, or continuous improvement experience.
• PMP or equivalent project management certification.

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As a key member of the support team, you will be responsible for handling escalated technical issues from on-premise enterprise clients, reproducing complex problems, and collaborating with engineering, data, and product teams to ensure swift resolution. You will report directly to the Head of Support, and play a critical role in maintaining customer satisfaction and improving our support operations.

Key Responsibilities:

• Frontline Investigation: Handle escalated tickets from enterprise clients via Intercom, focusing on on-premise infrastructure and AI-related issues (e.g., deployment, performance, integration, security).
• Root Cause Analysis: Ask the right questions to gather context, reproduce issues in test environments, and diagnose technical problems (systems, networks, storage, GPU clusters, AI models).
• Cross-Team Collaboration: Work closely with engineering, and deployment teams to escalate, track, and resolve incidents efficiently.
• Proactive Communication: Provide clear, empathetic, and timely updates to clients and internal stakeholders, ensuring transparency throughout the resolution process.

Knowledge Sharing & Process Improvement:

• Documentation: Create and update technical FAQs, troubleshooting guides, and internal knowledge base articles to empower self-serve/L1 team and reduce recurrence of issues.
• Feedback Loop: Identify recurring pain points in on-premise deployments and suggest improvements to product, documentation, or support workflows.

Customer-Centric Approach:

• Empathy & Ownership: Maintain a customer-first mindset, ensuring clients feel heard and supported, even in high-pressure situations.
• Solution-Oriented: Proactively propose workarounds, fixes, or process optimizations to enhance the customer experience and reduce incident resolution time.

Technical Expertise:

• On-Premise & Cloud Environments: Deep understanding of Linux/Windows servers, networking, virtualization, storage, security (firewalls, RGPD compliance), and cloud providers (AWS, GCP, Azure).
• Kubernetes/Helm: Experience with deployment, scaling, and troubleshooting of applications in Kubernetes clusters using Helm charts.
• Terraform: Familiarity with Infrastructure as Code (IaC) for managing cloud resources is a strong plus.
• AI Infrastructure: Knowledge of AI/ML pipelines, LLM/RAG deployments, GPU acceleration, and data storage solutions for enterprise clients.
• Tooling: Proficiency in Intercom, monitoring tools, scripting (Bash/Python), and diagnostic utilities (logs, performance metrics).

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We are seeking a Technical Support Engineer - Use Cases to join our Support team in France. This role is ideal for someone who excels at technical troubleshooting, incident investigation, and customer communication in a B2B environment.

Key Responsibilities

Technical Support & Incident Management

Handle escalated tickets from enterprise clients via Intercom, focusing on applications and use cases built by our Solutions team, and based on Mistral products (eg. Mistral Studio, Document AI). Root Cause Analysis: Ask the right questions to gather context, reproduce issues in test environments, and diagnose technical problems (e.g., API errors, edge case failures, processing workflows issues). Cross-Team Collaboration: Work closely with solutions and engineering teams to escalate, track, and resolve incidents efficiently. Proactive Communication: Provide clear, empathetic, and timely updates to clients and internal stakeholders, ensuring transparency throughout the resolution process.

Knowledge Sharing & Process Improvement

Documentation: Create and update technical FAQs as well as applications’ documentation and troubleshooting guides Feedback Loop: Identify recurring pain points in customers’ applications and suggest improvements to product, documentation, or support workflows.

Customer-Centric Approach

Empathy & Ownership: Maintain a customer-first mindset, ensuring clients feel heard and supported, even in high-pressure situations. Solution-Oriented: Proactively propose workarounds, fixes, or process optimizations to enhance the customer experience and reduce incident resolution time.

Technical Expertise

Full-Stack Engineering: Experience with both frontend (React, NextJS, VueJS) and backend (Python, FastAPI) software engineering. AI Engineering: Experience with AI and LLM applications. Kubernetes/Helm: Experience with deployment, scaling, and troubleshooting of applications in Kubernetes clusters using Helm charts. Tooling: Proficiency in Intercom, monitoring tools, scripting (Bash/Python), and diagnostic utilities (logs, performance metrics).

Who You Are

Required Experience: 3+ years in technical support, software engineering, or LLMs, with a focus on end-to-end systems. Technical Skills: Hands-on experience with troubleshooting complex technical issues in enterprise environments. Knowledge of AI/ML workflows, data pipelines, and software engineering best practices. Familiarity with ticketing systems (Intercom), RGPD compliance, and security best practices. Soft Skills: Exceptional problem-solving and analytical skills. Strong written and verbal communication in French and English (additional languages are a bonus). Ability to explain technical concepts clearly to non-technical stakeholders. Mindset: Customer-obsessed, with a passion for delivering high-quality support. Collaborative, able to work effectively in a distributed, fast-paced team. Curious and adaptable, with a willingness to learn and master new technologies.

Why Join Mistral AI?

Directly contribute to the success of enterprise AI solutions and shape the future of AI support. Opportunities for career advancement in support leadership, technical specialization, or customer success. Work with cutting-edge AI technology in a dynamic, mission-driven company. Join a passionate, diverse, and low-ego team that values collaboration and continuous learning. Hybrid flexibility (Paris or Marseille office) with a focus on work-life balance and professional development.

What We Offer

Competitive cash salary and equity Daily lunch vouchers: Swile meal vouchers with 10,83€ per worked day, incl 60% offered by company Sport: Enjoy discounted access to gyms and fitness studios through our Wellpass partnership Transportation: Monthly contribution to a mobility pass via Betterway Health: Full health insurance for you and your family Parental: Generous parental leave policy Visa sponsorship Coaching: we offer BetterUp coaching on a voluntary basis

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As a key member of the support team, you will be responsible for handling escalated technical issues from on-premise enterprise clients, reproducing complex problems, and collaborating with engineering, data, and product teams to ensure swift resolution. You will report directly to the Head of Support, and play a critical role in maintaining customer satisfaction and improving our support operations.

This is a unique opportunity to work at the intersection of AI infrastructure, customer success, and technical problem-solving.

Key Responsibilities:

Technical Support & Incident Management

• Frontline Investigation: Handle escalated tickets from enterprise clients via Intercom, focusing on on-premise infrastructure and AI-related issues (e.g., deployment, performance, integration, security).

• Root Cause Analysis: Ask the right questions to gather context, reproduce issues in test environments, and diagnose technical problems (systems, networks, storage, GPU clusters, AI models).

• Cross-Team Collaboration: Work closely with engineering, and deployment teams to escalate, track, and resolve incidents efficiently.

• Proactive Communication: Provide clear, empathetic, and timely updates to clients and internal stakeholders, ensuring transparency throughout the resolution process.

Knowledge Sharing & Process Improvement

• Documentation: Create and update technical FAQs, troubleshooting guides, and internal knowledge base articles to empower self-serve/L1 team and reduce recurrence of issues.

• Feedback Loop: Identify recurring pain points in on-premise deployments and suggest improvements to product, documentation, or support workflows.

Customer-Centric Approach

• Empathy & Ownership: Maintain a customer-first mindset, ensuring clients feel heard and supported, even in high-pressure situations.

• Solution-Oriented: Proactively propose workarounds, fixes, or process optimizations to enhance the customer experience and reduce incident resolution time.

Technical Expertise

• On-Premise & Cloud Environments: Deep understanding of Linux/Windows servers, networking, virtualization, storage, security (firewalls, RGPD compliance), and cloud providers (AWS, GCP, Azure).

• Kubernetes/Helm: Experience with deployment, scaling, and troubleshooting of applications in Kubernetes clusters using Helm charts.

• Terraform: Familiarity with Infrastructure as Code (IaC) for managing cloud resources is a strong plus.

• AI Infrastructure: Knowledge of AI/ML pipelines, LLM/RAG deployments, GPU acceleration, and data storage solutions for enterprise clients.

• Tooling: Proficiency in Intercom, monitoring tools, scripting (Bash/Python), and diagnostic utilities (logs, performance metrics).

Who you are:

Required Experience: 3+ years in technical support, systems administration, or DevOps, with a focus on on-premise or hybrid infrastructures.

Technical Skills:

• Hands-on experience with troubleshooting complex technical issues in enterprise environments.

• Knowledge of AI/ML workflows, data pipelines, or high-performance computing (a strong plus).

• Familiarity with ticketing systems (Intercom), RGPD compliance, and security best practices.

Soft Skills:

• Exceptional problem-solving and analytical skills.

• Strong written and verbal communication in French and English (additional languages are a bonus).

• Ability to explain technical concepts clearly to non-technical stakeholders.

Mindset:

• Customer-obsessed, with a passion for delivering high-quality support.

• Collaborative, able to work effectively in a distributed, fast-paced team.

• Curious and adaptable, with a willingness to learn and master new technologies.

Why Join Mistral AI?

• Impact: Directly contribute to the success of enterprise AI deployments and shape the future of on-premise support.

• Growth: Opportunities for career advancement in support leadership, technical specialization, or customer success.

• Innovation: Work with cutting-edge AI technology in a dynamic, mission-driven company.

• Team: Join a passionate, diverse, and low-ego team that values collaboration and continuous learning.

• Work Environment: Hybrid flexibility (Paris office) with a focus on work-life balance and professional development.

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Fuse Energy is a forward-thinking renewable energy startup on a mission to deliver a terawatt of renewable energy - fast. We're combining first-principles thinking with cutting-edge technology to build a radically better energy system.

We're creating a fully integrated energy company: from developing solar, wind, and hydrogen projects to real-time power trading and distributed energy installations. By selling directly to consumers, we cut out the middleman, lower costs, and pass on savings to customers.

But we're not stopping there. We're also building the Energy Network: a decentralised platform of smart devices that rewards users in Energy Dollars for electrifying their homes, shifting usage to off-peak hours, and helping balance the grid. This network strengthens grid stability - a critical foundation for scaling AI data centers and other energy-intensive industries.

Job Responsibilities

• Deliver excellent after-sales support through chat channels and emails
• Assist customers with billing, tariff, and usage inquiries, explaining our straightforward, no-hidden-costs approach
• Resolve service-related issues quickly and professionally
• Offer advice to customers on how to maximise their energy savings
• Work collaboratively with internal teams to continuously improve the customer experience
• Work 40 hours in shifts per week (including overnight shifts, with additional pay)

Requirements

• Bachelor's degree
• Exceptional verbal and written communication skills
• Ability to work both independently and collaboratively in a team environment
• Excellent communication skills and a genuine passion for helping customers
• Strong problem-solving skills and the ability to manage challenging situations with patience
• Interest in the energy industry and a desire to help customers make informed decisions
• Previous experience in customer service, ideally within the energy or utilities sector, is a plus, but not necessary
• Ability to work in-office

Benefits

• Competitive salary and overnight pay
• Biannual bonus scheme
• Fully expensed tech to match your needs
• Paid annual leave
• Breakfast and dinner allowance for office-based employees

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Responsibilities:

• Win new business and drive revenue for Anthropic within the enterprise sector across Switzerland. Navigate complex enterprise organisations to reach key decision-makers, educate them about our services, and help them succeed with Anthropic. You'll own the full sales cycle, from first outbound to close
• Design and execute innovative sales strategies tailored to enterprise procurement cycles and budgeting processes to meet and exceed revenue quotas. Analyse enterprise market landscapes, trends, and dynamics to translate high-level plans into targeted sales activities and campaigns
• Spearhead market expansion by identifying new use cases within enterprise departments, innovation centres, and operational offices. Collaborate cross-functionally to differentiate our offerings for enterprise applications
• Navigate complex enterprise stakeholder ecosystems including executives, administrators, IT departments, and procurement offices to build consensus across Swiss business culture and practices
• Inform product roadmaps and features by gathering feedback from enterprise users and conveying market needs from the Swiss enterprise landscape. Provide insights that strengthen our value proposition for enterprise customers
• Continuously refine the enterprise sales methodology by incorporating learnings into playbooks, templates, and best practices. Identify process improvements that optimise sales productivity and consistency

You may be a good fit if you have:

• Native German speaker with excellent written and verbal communication skills in German and English
• 5+ years of B2B sales experience in enterprise technology, preferably in SaaS or emerging technologies
• Specialised sales industries experience: Telco, Manufacturing, Retail, Energy and Utilities
• A track record of managing complex sales cycles within large enterprise organisations and securing strategic deals by understanding both technical requirements and business use cases
• Demonstrated ability to navigate enterprise bureaucracies and procurement processes, building consensus among diverse stakeholders including executives, administrators, and IT departments
• Extensive experience negotiating complex agreements within enterprise procurement frameworks and policies
• Proven experience exceeding revenue targets in the enterprise sector by effectively managing an evolving pipeline and sales process
• Excellent communication skills and the ability to present confidently to various enterprise audiences, from technical teams and business analysts to senior executives
• Deep understanding of enterprise buying cycles, decision-making processes, and key pain points, particularly within the Swiss market
• A strategic, analytical approach to assessing the enterprise market combined with creative, tactical execution to capture opportunities
• A passion for and/or experience with advanced AI systems and their applications in enterprise environments. You feel strongly about ensuring frontier AI systems are developed safely and ethically for business use

What We Offer:

• Competitive base salary and commission structure
• Equity participation in Anthropic's growth
• Comprehensive benefits package
• Opportunity to shape the AI industry in Switzerland and EMEA
• Professional development and career growth opportunities

Location: Zurich (hybrid working available)

Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience. Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work.

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You'll combine deep technical troubleshooting with calm, confident communication to keep builders moving — whether it's an enterprise team deploying at scale or a top-tier developer relying on Replit to power their business.

In this role you will:

• Provide swift, high-priority support to Premium customers, responding within strict SLAs.
• Diagnose, reproduce, and resolve complex technical issues across the Replit platform.
• Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication.
• Lead customer-facing communications during outages or incidents.
• Identify recurring issues and collaborate internally to reduce time-to-resolution.
• Contribute to internal tooling, automation, and documentation that improves team efficiency.
• Partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-quality experience.
• Help onboard and mentor other support engineers, raising the team's overall bar for responsiveness and quality.

Required skills and experience:

• 3+ years in technical support, developer support, or systems engineering.
• Experience providing rapid-response support to high-value or enterprise customers.
• Strong debugging skills with JavaScript, Python, or similar languages.
• Excellent written and verbal communication under time pressure — able to convey technical concepts clearly and calmly.
• Familiarity with support tools like Zendesk, Linear, Slack, and internal debugging utilities.
• Proven ability to manage multiple high-priority issues simultaneously while maintaining accuracy and composure.
• A proactive, ownership-driven mindset and genuine empathy for customers building on Replit.

Nice to have:

• Has used Replit in the last 3 to 6 months.
• Experience working with IDEs, terminals, or other common developer tools.
• Experience with AI tools (Claude, ChatGPT, etc.)

What we value:

• Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions
• Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams
• Strong communication skills: Ability to explain complex technical concepts to both technical and non-technical audiences
• Continuous learning: Passion for staying current with industry best practices and new technologies
• Focus on automation: Strong belief in automating repetitive tasks and building self-healing systems

Full-Time Employee Benefits Include:

• Competitive Salary & Equity
• 401(k) Program with a 4% match
• Health, Dental, Vision and Life Insurance
• Short Term and Long Term Disability
• Paid Parental, Medical, Caregiver Leave
• Commuter Benefits
• Monthly Wellness Stipend
• Autonomous Work Environment
• In Office Set-Up Reimbursement
• Flexible Time Off (FTO) + Holidays
• Quarterly Team Gatherings
• In Office Amenities

Want to learn more about what we are up to?

• Meet the Replit Agent
• Replit: Make an app for that
• Replit Blog
• Amjad TED Talk

Interviewing + Culture at Replit

• Operating Principles
• Reasons not to work at Replit

To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.

Compensation Range: $185K - $210K

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San Francisco; New York City; Remote - US

Employment Type

Full time

Location Type

Hybrid

Department

Intelligence & Investigations

Compensation

• $198K – $220K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. We believe achieving this goal requires real-world deployment and continuous iteration based on how our products are used—and misused—in practice.

The Intelligence and Investigations team supports this mission by detecting, investigating, and disrupting the misuse of our products, particularly critical or novel harms. Our work enables partner teams to develop data-backed model policies and build scalable safety mitigations. By precisely understanding abuse, we help ensure OpenAI’s products can be used safely to build meaningful, rewarding applications.

About the Role

As a Technical Abuse Investigator on the Intelligence and Investigations team, you will be responsible for detecting, investigating, and disrupting malicious use of OpenAI’s platform. You will further scale parts of the investigative process to help our team disrupt harm at scale. This role combines traditional investigative judgment with strong technical fluency: much of the work involves navigating complex datasets to surface actionable abuse signals, not just reviewing individual reports.

In addition to conducting investigations directly, this role is explicitly designed to act as a force multiplier for the broader investigations team. You will be scaling or automating highly manual, important and nuanced processes. You will design and implement lightweight technical solutions—such as notebook templates, data pipelines or internal utilities—that enable specialized investigators to identify, track, and action abuse at a greater scale than a single investigator can currently achieve. Success in this role is measured not only by investigations completed, but by how effectively your work enables you and your team members to operate more efficiently and consistently.

You will work closely with engineering, legal, investigations, security, and policy partners to respond to time-sensitive escalations, investigate activity that falls outside existing safeguards, and translate investigative insights into scalable detection and enforcement strategies.

This role includes participation in an on-call rotation to handle urgent escalations outside of normal work hours. Some investigations may involve sensitive content, including sexual, violent, or otherwise disturbing material. This role will work PST and is open to remote work within the United States, though we heavily prefer candidates based in San Francisco or New York.

In this role, you will:

• Detect, investigate and disrupt abuse and harm with policy, legal, global affairs, security, and engineering teams via complex datasets.

• Develop and iterate on abuse signals and investigative methods, scaling one-off insights to reduce manual effort and expand coverage.

• Build and maintain lightweight technical solutions (e.g., SQL/ Python data pipelines, investigation templates, dashboards, or internal utilities) for investigators focused on specific harm domains.

• Develop a deep understanding of OpenAI’s products, data systems, and enforcement mechanisms, and collaborate with engineering and data teams to improve investigative tooling, data quality, and workflows.

• Communicate investigation findings effectively to internal stakeholders through written briefs, data-backed recommendations, and escalation summaries

• Rotate (in-frequently) into an incident response role that requires rapid threat triaging, investigation, mitigation, sound judgement and concise briefing to senior leadership.

• Be someone people enjoy working with.

• Proven ability to quickly learn new processes, systems and team dynamics while thriving in ambiguous, rapidly changing, and high-pressure environments.

You might thrive in this role if you:

• Have a strong background in computer science, software engineering, or a related field.
• Have experience with data analysis, machine learning, or other technical skills relevant to the role.
• Are able to work effectively in a fast-paced, dynamic environment.
• Are able to communicate complex technical information to non-technical stakeholders.
• Are able to work independently and as part of a team.
• Are able to adapt to changing priorities and deadlines.
• Are able to maintain confidentiality and handle sensitive information.
• Are able to work in a remote environment.

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