You will take ownership of managing User Verification backlogs efficiently, finding gaps in our processes and proposing fixes that boost our operational efficiency, and supporting and motivating your team to reach their KPIs and grow professionally.

To thrive in this environment, you will need to have great empathy and high emotional intelligence, be a structured thinker who can make decisions independently and confidently, and be tenacious and relentless in your pursuit of excellence.

In addition, you will need to have proven skills in leading a team of User Verification Agents, a good knowledge of performance management and coaching, and a deep understanding of KYC, KYB, and EDD.

As a bonus, you will enjoy a hybrid setup with 2 days remote and 3 days in-office weekly, a MacBook, delicious lunches, private health insurance, and a monthly contribution to your phone and internet bills.

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Location

San Francisco

Employment Type

Full time

Department

Applied AI

Compensation

• $230K – $385K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

The Youth Well-Being product team is part of the Integrity pillar at OpenAI, responsible for ensuring that our state-of-the-art AI technologies are deployed in safe, age-appropriate, and beneficial ways—especially for youth and families.

We work across OpenAI’s entire product surface area, from ChatGPT to future-facing tools, to architect safety and trust into the foundation of our systems. Our mission: empower families while meeting the highest standards of regulatory compliance and ethical responsibility.

This work is core to OpenAI’s mission to ensure AGI benefits all of humanity. Safety, especially for the most vulnerable users, is more important to us than unfettered growth.

About the Role

We’re looking for a Senior Software Engineer to help architect and build the foundational systems that power family- and youth-facing experiences at scale. You’ll help define how teens and guardians engage with OpenAI products—ensuring those experiences are safe, compliant, and empowering.

You’ll operate across a broad technical surface: building identity primitives, age assurance pipelines, and guardian tools that support both proactive and reactive interventions. You’ll collaborate closely with a cross-functional team of engineers, data scientists, designers, user researchers, and policy experts.

This is a high-impact, 0→1 opportunity to set the standard for how families interact with generative AI.

In this role, you will:

• Architect and implement teen and guardian experiences across OpenAI products, including ChatGPT.

• Build global age assurance systems that are privacy-preserving and tailored to regional compliance needs.

• Design and evolve our identity infrastructure to support scalable, secure, and resilient user journeys at consumer internet scale.

• Help define safety and well-being metrics, and continuously improve user trust through technical interventions.

You might thrive in this role if you:

• Have built products or infrastructure for users under 18, or have a strong interest in digital safety, youth well-being, or educational technology.

• Have hands-on experience with identity platforms, auth/authz systems, or user verification at scale.

• Are comfortable owning complex, ambiguous problems end-to-end, learning quickly, and adapting to fast-changing priorities.

Can thrive in a cross-functional team, with strong collaboration across policy, research, legal, and product functions.

• Care deeply about building systems that are not just performant, but also inclusive, thoughtful, and ethical.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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