You will gain unique insights into how thousands of businesses on Stripe scale and operate, have an opportunity to learn how Stripe operates from ground up and make a real impact on the future of the organization, and be a part of building a brand new team and operational culture for Stripe.

Responsibilities: Troubleshoot and solve external user issues Analyze our processes and instigate changes to help scale our operations and improve user experience Work closely with other Stripe teams to improve our product offerings and messaging around new products and features Gain unique insights into how thousands of businesses on Stripe scale and operate Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future of the organization Be a part of building a brand new team and operational culture for Stripe Partner with global operations specialists or business process owners to run a critical workflow

Requirements: User first mindset and energized by the challenge of solving difficult problems Excellent communication skills, both written and verbally Excel in analytical thinking and problem solving Prior experience in customer service or internal/external user facing operations Enjoy learning about technical products and processes, organized, self-starter with passion for finding solutions to our user's challenges Process-oriented mindset and ability to get things done Enjoy working in an in-office environment with strong cross team collaboration and support Able to prioritize and enjoy working in a quick-moving environment Humble and have a proven track record for working well across teams and with external partners Willing to work one Saturday each month

Preferred qualifications: Prior experience or knowledge in user support Prior experience in risk operations Prior experience working on projects or process improvement initiatives

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We are looking for a software engineering intern to join our team. As an intern, you will design and develop specialized software tools and programs to support the technical writing group. You will also troubleshoot, debug, and enhance existing software solutions, provide user support, and collaborate with cross-functional teams to gather requirements and resolve issues.

To be successful in this role, you should have a strong knowledge of programming languages such as Python, C++, or Java, good understanding of XML structure, familiarity with Linux systems and shell commands, solid understanding of software testing methodologies, and good English language skills, both verbal and written.

Key program facts:

• Program length: 12 months
• Location: Yerevan, Armenia
• Working model: In-office
• Full-time/part-time: Full-time
• Start date: May 4

At Synopsys, we want talented people of every background to feel valued and supported to do their best work. We consider all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability.

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The ideal candidate will have a user-first mindset, excellent communication skills, and experience in customer service or internal/external user-facing operations. You will also be organized, self-motivated, and passionate about finding solutions to user challenges.

In this role, you will have the opportunity to learn about technical products and processes, work in a collaborative environment, and make a real impact on the future of the organization.

Responsibilities: Troubleshoot and solve external user issues Analyze processes to improve user experience Work closely with other teams to enhance product offerings Gain insights into how thousands of businesses operate Learn about Stripe's operations from the ground up Partner with global operations specialists to run critical workflows

Requirements: User-first mindset Excellent communication skills Analytical thinking and problem-solving skills Prior experience in customer service or internal/external user-facing operations Organized and self-motivated Passion for finding solutions to user challenges Ability to prioritize and work in a quick-moving environment Humble and able to work well across teams

Preferred Qualifications: Prior experience or knowledge in user support Prior experience working on projects or process improvement initiatives

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We are hiring our first Tokyo-based Product Support Specialists, who will grow our global presence as a team and serve as champions of our unique support brand. You’ll be at the front lines of safely delivering AI to the world by responding to, investigating, and tracking user needs in your day to day. Additionally, you’ll help us identify – and close – gaps in our team’s technical knowledge, provide high-touch support to strategic customers, and demonstrate deep care for how we systematically support customers at scale.

This role requires native-level Japanese and business-level English proficiency, as candidates will support both Japanese-speaking customers and those across APAC/ANZ in English.

_Note: Specialists in Tokyo will work 10am - 6pm, Monday to Friday._

Responsibilities:

• Become an expert in all Anthropic products
• Respond to user support cases, in English and Japanese, with a variety of complexity, from simple billing or account questions for individuals to complex API debugging for large businesses
• Clearly and empathetically communicate with a wide range of user personas, context-switching between guiding executives in a high-touch model to assisting consumer users in a rapid pace
• Manage on-call tasks for high-urgency user issues with extreme ownership. This includes being on critical ‘pager duty’ during APAC hours to ensure 24/7 Support for Critical Queries.
• Prioritize critically and comfortably adapt to an ever-evolving product landscape
• Operate in ambiguity, making informed decisions even in never-before-seen situations
• Partner with engineers, teammates, and other internal stakeholders to diagnose and resolve user issues, both individually and at scale
• Suggest and drive improvements to increase user satisfaction through support processes as well as own initiatives that increase efficiency and drive down contact rates
• Uplevel our team’s technical knowledge by scoping gaps, working with cross-functional partners to deeply understand relevant nuances, and building resources that grow with our products

You may be a good fit if you:

• Have experience in providing technical product support, in both English and Japanese, within a second tier, escalated, or priority support team.
• Are familiar with APIs and technical SaaS products and can deeply understand technical docs with ease
• Have demonstrated an ability to thrive in fast-paced, reactive situations while meeting core support metrics targets (e.g. CSAT, SLA, etc.)
• Possess strong user empathy and are expert in the lifecycle of a support case; you can read between the lines of a user’s question, put yourself in their shoes, and get at the heart of their needs for a speedy, satisfying resolution
• Have crisp but kind written communication skills and a deep care for the details
• Enjoy helping others learn about new features and complex concepts
• Are persistent and curious; you delight in the hunt of tracking down a bug or issue, and are energized by fixing this for all similar users going forward
• Have experience contributing to the foundations of a support team – this is essential, highly valuable, but often unglamorous work. And particularly key for this role due to it being among the first Support hires in APAC.
• Are proficient at working in a technical environment and are interested in Anthropic’s products
• Possess a deep sense of ownership, and are excited to help us build our team!

Logistics

Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience. Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals

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What you'll do

As the Senior People Technology Analyst at Razer, you will play a pivotal role in optimizing and expanding the use of Workday, our global HRIS platform. You will partner closely with HR, IT, and cross-functional stakeholders to gather business requirements, translate them into effective system solutions, and ensure Workday is leveraged to its fullest potential.

• Requirements Gathering: Collaborate with HR and business stakeholders to understand operational needs, user pain points, and Workday-related requirements. Assess feasibility and propose system-led solutions that drive efficiency and scalability.

What you need

• Familiarity with HRIS platforms; Workday proficiency preferred but not mandatory.

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