You will work on projects that span technologies, systems, and processes where you will design, build, test, and ship great code every day. You will collaborate with multiple customers and stakeholders across Stripe to deliver value and debug production issues.

We're looking for someone with 2-12+ years of industry software engineering experience, who can write well-factored algorithms and has experience with commonly used data structures and algorithms. You should have hands-on experience contributing to or building large scale distributed systems, strong coding skills in any programming language, and strong collaboration skills.

Preferred qualifications include experience optimizing the end to end performance of distributed systems, focusing on the needs of our users, both internal and external, and holding yourself and others to a high bar when working with production.

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You will engage directly with users to understand their revenue, billing, and payments requirements. You will translate what you learn into technical solutions and bring that user reality back to product teams. This is a genuinely user-facing role, not user-facing in the "I read a dashboard" sense.

You will build across product boundaries, designing and deploying products and solutions that address product-market fit gaps, not just in Billing but across multi-product boundaries (Payments + Invoicing + Global LPMs). You will embed within Stripe product engineering teams to co-develop the highest-leverage capabilities.

You will build reusable solutions, not one-off fixes. You will contribute to a customization framework for RFA and adjacent products: tailored billing logic, financial workflows, integrations (custom metering, product catalog integrations, checkout flows). You will build patterns and blueprints that scale beyond the individual engagement.

You will provide architectural guidance, reviewing user architectures, advising on best practices, and optimizing integration and performance for complex enterprise environments. You will contribute to a growing library of architectural patterns for the field.

You will resolve critical technical challenges, diagnosing and fixing complex product/engineering problems across the stack. You will identify systemic improvements that prevent recurrence and improve platform stability.

You will inform the product roadmap, the integration gaps, migration friction, and multi-product failures you surface directly shape Stripe's product strategy. You will advocate for what users actually need based on what you've seen firsthand.

You will raise the bar on engineering, improving engineering standards, tooling, and processes within the team. You will help build for sustainability as the team grows.

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Product Manager, Model Behavior

Location

San Francisco

Employment Type

Full time

Department

Product Management

Compensation

• $230K – $325K • Offers Equity

The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts

• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)

• 401(k) retirement plan with employer match

• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)

• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees

• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)

• Mental health and wellness support

• Employer-paid basic life and disability coverage

• Annual learning and development stipend to fuel your professional growth

• Daily meals in our offices, and meal delivery credits as eligible

• Relocation support for eligible employees

• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

More details about our benefits are available to candidates during the hiring process.

This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.

About the Team

The Model Behavior team is responsible for how OpenAI’s models behave. We’re focused on making current and future models better for people at scale—improving existing capabilities, shaping emerging ones, and scaling model behavior tuning. We collaborate across the company, as our work directly impacts many teams.

About the Role

As a Product Manager for the Model Behavior team, you'll be at the forefront of defining and guiding the future of how our AI models behave in real-world applications. You’ll set clear priorities and drive impactful improvements to model capabilities, balancing user needs, safety considerations, and technical innovation. This role is perfect for a proactive, technically adept PM who thrives on solving challenging, ambiguous problems through structured product thinking and close collaboration.

This position is based in San Francisco, CA, with relocation assistance available.

In this role, you will:

• Define strategic priorities and roadmap for improving model behavior, focusing on user outcomes, safety, reliability, and emerging capabilities. Care for our users, and humanity as a whole, are core to this role.

• Partner closely with research, engineering, product design, and policy teams to translate strategic goals into actionable product initiatives.

• Develop scalable methodologies, tools, and processes for evaluating, tuning, and iterating on model behavior.

• Synthesize user research, community feedback, and quantitative insights into targeted improvements in our AI models.

• Establish and iterate on clear, actionable metrics that accurately reflect model quality and user experience at scale.

You might thrive in this role if you:

• Have 6+ years of product management or related industry experience.

• Have an interest in fields such as human-computer interaction, psychology, philosophy, or other relevant fields.

• Are excited about building not just a product, but a new form of intelligence, with the aim to benefit humanity

• Have hands-on experience driving consensus and action in ambiguous spaces.

• Know how to ask questions that uncover underlying constraints and assumptions.

• Excel at collaborating across diverse teams and communicating complex ideas clearly.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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Our team brings OpenAI’s most capable technology to the world through our products. We’ve released ChatGPT, o3, and Sora. We empower consumers and developers alike to use and access our state-of-the-art AI models, allowing them to do things that they’ve never been able to before.

Across all product lines, we ensure that these powerful tools are used responsibly. This is a key part of OpenAI’s path towards safely deploying broadly beneficial Artificial General Intelligence (AGI). Safety is more important to us than unfettered growth.

About the Role

We are seeking an experienced Product Manager to scale the product efforts and overall technical strategy for the Integrity team. The ideal candidate has prior experience solving complex forms of scaled abuse, building sophisticated protections across multiple parts of OpenAI’s product suite (ChatGPT, API, Sora). This role requires close collaboration with our product, safety, policy, user operations and engineering teams.

This position is based in London, England. We utilize a hybrid work model with 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Build tooling for AI-forward investigation of malicious users

• Develop infrastructure for the incubation of detection of novel misuse of OpenAI’s services

• Lead full stack systems to prevent violations of OpenAI’s usage policies

• Use data to better understand user needs and guide future product development

• Collaborate with a wide range of stakeholders, including teams in product, finance, operations and engineering.

You might thrive in this role if you:

• Have 10+ years of product management or related industry experience.

• Obtained a bachelor's degree in Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or a related field.

• Have proven experience working in a technical environment with cross-functional teams to drive product vision, define requirements, and guide the team through key milestones.

• Have world-class communication and collaboration skills in working with a wide variety of cross-functional stakeholders

• Showcase strong leadership, organizational, and execution skills, along with proven communication abilities.

Compensation, Benefits and Perks

This is a position with OpenAI UK Ltd., which controls the hiring and management of this position.

Total compensation includes a competitive salary, generous equity, and benefits.

• Private medical insurance covering 100% of premiums for employees and their dependents

• Pension plan with 4% employer contribution

• 52 weeks of maternity leave and 24 weeks of parental leave

• Unlimited time off

• Annual learning & development stipend ($1,500 USD equivalent per year)

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

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