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YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_c5d7b246-cc2"},"title":"Enterprise Customer Success Manager","description":"<p><strong>Enterprise Customer Success Manager</strong></p>\n<p><strong>About the role</strong></p>\n<p>Reporting into the Head of Customer Success, the ideal candidate will be customer–centric and passionate about building strong customer relationships while delivering value to ensure happy customers.</p>\n<ul>\n<li>Build and nurture strong relationships with key stakeholders to drive retention and growth</li>\n</ul>\n<ul>\n<li>Conduct discovery with customers to understand business objectives and uncover new use cases</li>\n</ul>\n<ul>\n<li>Establish and maintain a trusted advisor relationship with customers, ensuring that customers are realizing value out of their investment in Synthesia</li>\n</ul>\n<ul>\n<li>Act as a subject matter expert for the practical application of Synthesia within enterprises and take a consultative approach in implementing video content into their workflows.</li>\n</ul>\n<ul>\n<li>Monitor utilization and deploy strategies to increase user engagement, adoption and satisfaction</li>\n</ul>\n<ul>\n<li>Lead Quarterly Business Reviews with senior stakeholders in attendance that deliver clear outcomes</li>\n</ul>\n<ul>\n<li>Ensure ROI and value is communicated and understood by the customer</li>\n</ul>\n<ul>\n<li>Proactively monitor customer health, including potential risks to renewals and expansion opportunities</li>\n</ul>\n<ul>\n<li>Own commercial conversations and all aspects of the renewal process</li>\n</ul>\n<ul>\n<li>Collaborate with internal teams to ensure seamless onboarding, support, and resolution of customer issues</li>\n</ul>\n<p><strong>About you...</strong></p>\n<ul>\n<li>Customer-facing experience in Customer Success Management / Client Service / Account Management or similar ideally in B2B SaaS</li>\n</ul>\n<ul>\n<li>A customer-centric mindset with a passion for delivering exceptional customer experiences</li>\n</ul>\n<ul>\n<li>Proactive and organized with the ability to prioritize against competing demands</li>\n</ul>\n<ul>\n<li>Experience in managing a book-of-business along with KPIs</li>\n</ul>\n<ul>\n<li>A track record in managing account risk, forecasting accurately, and identifying growth opportunities</li>\n</ul>\n<ul>\n<li>Demonstrated success in retaining and growing enterprise customers, including increasing customer adoption.</li>\n</ul>\n<ul>\n<li>Strong discovery skills resulting in a clear understanding of business goals and use case identification</li>\n</ul>\n<ul>\n<li>Experience using sales methodology frameworks to close renewals (MEDDPICC preferred)</li>\n</ul>\n<ul>\n<li>Capable of engaging in business-level and technical conversations at multiple levels of the organization, including the C-suite</li>\n</ul>\n<ul>\n<li>Excellent communication, listening and presentation skills with the ability to address objections or concerns on the fly.</li>\n</ul>\n<ul>\n<li>Ability to work collaboratively with cross-functional teams, including sales, product and support.</li>\n</ul>\n<p><strong>The good stuff...</strong></p>\n<p>In addition to being a part of a great team, working in a fun and innovative environment, we offer:</p>\n<ul>\n<li>A competitive salary + stock options in our fast-growing Series D startup</li>\n</ul>\n<ul>\n<li>Hybrid working environment for NY based employees</li>\n</ul>\n<ul>\n<li>100% Medical, Dental &amp; Vision</li>\n</ul>\n<ul>\n<li>401k Plan</li>\n</ul>\n<ul>\n<li>Paid parental leave</li>\n</ul>\n<ul>\n<li>25 days of annual leave + Public holidays + paid sick leave</li>\n</ul>\n<ul>\n<li>Fun culture with regular socials</li>\n</ul>\n<ul>\n<li>A generous referral scheme</li>\n</ul>\n<ul>\n<li>A brand new computer + monitor</li>\n</ul>\n<p><strong>Compensation:</strong> $140,000 - $160,000 OTE. The final compensation package will be determined based on your experience, qualifications, and location.</p>\n<p>Location: New York City - Nomad District</p>\n<p>*may be open to remote</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_c5d7b246-cc2","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Synthesia","sameAs":"https://www.synthesia.io/","logo":"https://logos.yubhub.co/synthesia.io.png"},"x-apply-url":"https://jobs.ashbyhq.com/synthesia/8851369e-fa7d-4576-8339-45e284f0bd0f","x-work-arrangement":"hybrid","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":"$140,000 - $160,000 OTE","x-skills-required":["Customer Success Management","Client Service","Account Management","B2B SaaS","Sales Methodology Frameworks","MEDDPICC","Business-Level and Technical Conversations","Communication","Listening and Presentation Skills"],"x-skills-preferred":["Discovery Skills","Use Case Identification","Cross-Functional Teamwork","Sales, Product and Support"],"datePosted":"2026-03-06T18:32:40.668Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New York City"}},"employmentType":"FULL_TIME","occupationalCategory":"Sales","industry":"Technology","skills":"Customer Success Management, Client Service, Account Management, B2B SaaS, Sales Methodology Frameworks, MEDDPICC, Business-Level and Technical Conversations, Communication, Listening and Presentation Skills, Discovery Skills, Use Case Identification, Cross-Functional Teamwork, Sales, Product and Support","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":140000,"maxValue":160000,"unitText":"YEAR"}}}]}