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Job Summary

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As a Part-Time Obstetrics Care Provider (CNM or NP) at Pomelo Care, you will provide direct patient care and clinical oversight that optimizes outcomes for pregnant people and newborns through population-based implementation of evidence-based care.

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Responsibilities

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Requirements

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Education and Training

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Bonus Points

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Schedule

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Why You Should Join Our Team

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By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the patients we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it.

\n

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We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb community as a Senior Specialist, Premium Support. The ideal candidate is flexible, hospitable, analytical, and committed to delivering the highest standards of service.

\n

This is a full-time position based in Japan. The Senior Specialist, Premium Support functions on the front line interacting directly with both customers & internal stakeholders. As a Senior Specialist, Premium Support, you will be primarily responsible for providing end-to-end support to key members of our community experiencing an issue with their reservation, including but not limited to the Luxury segment.

\n

A Senior Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They will be expected to work in strong autonomy, being able to assess a case & constantly looking for the right solution for both Host, Users and internal stakeholders.

\n

As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below.

\n

The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.

\n

Complex Case Management Provide the highest level of service to our community in each and every case, including handling the service’s most severe and urgent cases. Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools. Take end-to-end ownership of all assigned cases: ensuring a complete final resolution is reached based on workflows, management guidelines & your own assessment of the case situation. Become a subject matter expert in Airbnb policies and procedures. Explains and simplify complex information, provide appropriate context, and address complex questions with confidence. Ability to negotiate & mediate between Host & Guest in resolving the issues at hand on high-stake & high-value reservations. Proactively anticipate users expectations regarding case resolution and work towards the best outcome for all parties involved, thinking outside the box & constantly looking for compromises. Manage highly sensitive cases end to end that might include working cross functionally with Legal, Policy, other services, etc. Operate in full autonomy, making the decisions to follow or go outside of workflows to resolve our customers issues with the best outcome possible from both our community & business expectations

\n

Combining Efficiency with Bespoke Quality Set the gold standard for performance for the service, providing consistently personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention. Acts consistently impeccably in handling of customer-facing casework, personalizing communications and demonstrating the highest hospitality standards. Drive cases to conclusion with a sense of urgency and without error, using strong judgment to make exceptions in ambiguous situations.

\n

Participating in Your Team’s Improvement Leverage your functional operational knowledge to proactively lead the team to succeed. Provide insights about community experience and continuous improvement opportunities to your Management. Supports the simplification of complex processes and ways of working within the team. Supports Management on initiatives as assigned, such as to drive performance improvements, supporting management on consultations, acting as an SME, etc. Supports onboarding of new employees. Be a positive force in the team and help management drive & land changes with the least frictions possible. Willing to take on various tasks and responsibilities as needed (including moving teams) and showing openness to new challenges and a proactive approach to work

\n

Stakeholder Engagement You build and maintain strategic partnerships to achieve team or functional goals. Demonstrates a high degree of flexibility, approachability, and integrity when resolving sensitive/complex issues relying on management when in doubt. Write clearly and concisely, translating complex ideas to multiple audiences, and knowing which stakeholder needs to be consulted about what. Build & nurture relationships outside of your team. You are on-call to handle emergency situations in the evenings & weekends. Inspire a culture where quality is a core principle.

\n

Your Expertise Your background & experience 5+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts. Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred. Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly. Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.

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Your Skills & Expertise World-class interpersonal and communication skills, both written and spoken, including conflict resolution. Active listening skills. Empathy and patience in dealing with customers, especially in high-pressure situations. Excellent organizational skills, including prioritization, multitasking, attention to detail, and meeting goals and commitments. Passion for delivering exceptional customer service and setting a high bar. Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively. Ability to adapt to new tasks and responsibilities as needed. Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments. Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team. Experience engaging with executive-level stakeholders, and demonstrated ability to explain complex ideas simply and clearly. Able to assess risk accurately, understand level of urgency, exercise good judgment, and share the most pertinent information with stakeholders, including Executives. Advanced computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools. Language proficiency in both English and Japanese.

\n

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\n

This is a full-time position based in South Korea. The Senior Specialist, Premium Support functions on the front line interacting directly with both customers & internal stakeholders. As a Senior Specialist, Premium Support, you will be primarily responsible for providing end-to-end support to key members of our community experiencing an issue with their reservation, including but not limited to the Luxury segment.

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A Senior Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They will be expected to work in strong autonomy, being able to assess a case & constantly looking for the right solution for both Host, Users and internal stakeholders.

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\n

The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.

\n

A Typical Day:

\n

Complex case management: Provide the highest level of service to our community in each and every case, including handling the service’s most severe and urgent cases - Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools - Take end-to-end ownership of all assigned cases: ensuring a complete final resolution is reached based on workflows, management guidelines & your own assessment of the case situation - Become a subject matter expert in Airbnb policies and procedures - Explains and simplify complex information, provide appropriate context, and address complex questions with confidence - Ability to negotiate & mediate between Host & Guest in resolving the issues at hand on high-stake & high-value reservations - Proactively anticipate users expectations regarding case resolution and work towards the best outcome for all parties involved, thinking outside the box & constantly looking for compromises - Manage highly sensitive cases end to end that might include working cross functionally with Legal, Policy, other services, etc. - Operate in full autonomy, making the decisions to follow or go outside of workflows to resolve our customers issues with the best outcome possible from both our community & business expectations

\n

Combining efficiency with bespoke quality: Set the gold standard for performance for the service, providing consistently personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention - Acts consistently impeccably in handling of customer-facing casework, personalizing communications and demonstrating the highest hospitality standards - Drive cases to conclusion with a sense of urgency and without error, using strong judgment to make exceptions in ambiguous situations

\n

Participating in your team’s improvement: Leverage your functional operational knowledge to proactively lead the team to succeed - Provide insights about community experience and continuous improvement opportunities to your Management - Supports the simplification of complex processes and ways of working within the team - Supports Management on initiatives as assigned, such as to drive performance improvements, supporting management on consultations, acting as an SME, etc. - Supports onboarding of new employees - Be a positive force in the team and help management drive & land changes with the least frictions possible - Willing to take on various tasks and responsibilities as needed (including moving teams) and showing openness to new challenges and a proactive approach to work

\n

Stakeholder engagement: You build and maintain strategic partnerships to achieve team or functional goals - Demonstrates a high degree of flexibility, approachability, and integrity when resolving sensitive/complex issues relying on management when in doubt - Write clearly and concisely, translating complex ideas to multiple audiences, and knowing which stakeholder needs to be consulted about what - Build & nurture relationships outside of your team - You are on-call to handle emergency situations in the evenings & weekends - Inspire a culture where quality is a core principle.

\n

The responsibilities listed above are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out above may change and additional duties may be assigned as needed.

\n

XML job scraping automation by YubHub

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As a New Business Account Executive in Korea, you'll be at the forefront of GitLab's growth strategy, focused on acquiring new logos and expanding our market presence across APAC.

\n

You'll work with sophisticated buyers at high-growth companies and enterprises, navigating complex sales cycles while staying focused on building pipeline and progressing deals in a sustainable way.

\n

You'll guide prospects through their first evaluations of GitLab's AI-powered DevSecOps platform, building a healthy, sustainable pipeline that translates into new Net ARR and long-term opportunity.

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Responsibilities

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Requirements

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XML job scraping automation by YubHub

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We are looking for a Sr. Contract Recruiter to join the People & Culture team at UnitedMasters! This role is for someone who is highly organized, process-driven, and skilled at assessing high-performing talent. This role is perfect for someone who can move quickly, raise the hiring bar, and deliver an exceptional candidate and hiring manager experience.

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This role is based in Brooklyn, New York with four days in-office and one day remote.

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Engineer the Future with Us

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We currently have 614 open roles

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At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content.

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You are a talented engineering professional with a deep passion for leveraging simulation software to solve complex challenges. You thrive in dynamic environments, demonstrating strong technical acumen and the ability to build trusted relationships with customers. Your experience spans across electrical engineering and advanced simulation tools, and you possess a comprehensive understanding of industry applications, including IC and 3DIC design, power integrity, signal integrity, and EMI.

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What You’ll Be Doing:

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The Impact You Will Have:

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What You’ll Need:

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Who You Are:

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The Team You’ll Be A Part Of:

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You will join an energetic, collaborative team of engineering professionals focused on driving customer success with ANSYS software solutions. The team is committed to continuous innovation, professional growth, and delivering exceptional value to regional accounts. Together, you will tackle complex engineering challenges, support sales initiatives, and contribute to the development and enhancement of industry-leading simulation products.

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Rewards and Benefits:

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We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

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XML job scraping automation by YubHub

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Data Collector

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We're seeking a detail-oriented Data Collector to join our team. As a Data Collector, you will be responsible for collecting ground truth data for product development, performing execution and reporting results accurately, and understanding procedures and guidelines for new tasks/releases.

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Responsibilities

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About the Team

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At AWS, we value diverse experiences and encourage candidates to apply even if they don't meet all the preferred qualifications and skills listed in the job description.

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Why AWS?

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Amazon Web Services is the world's most comprehensive and broadly adopted cloud platform, providing a robust suite of products and services to power businesses.

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Inclusive Team Culture

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At AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences.

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Mentorship & Career Growth

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We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

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Work/Life Balance

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We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

\n

Basic Qualifications

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Preferred Qualifications

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We're looking for a Strategic Enterprise Account Director to drive our growth across two of Australia's Big 4 banks. This role will be central to Quantexa's continued success in A&NZ's financial services sector.

\n

You'll orchestrate complex, multi-use-case strategies spanning Financial Crime, KYC, Fraud, Risk, and Customer Intelligence. You'll engage senior stakeholders up to the C-suite, deliver measurable value, and ensure Quantexa remains a trusted strategic partner to some of the most sophisticated financial institutions in the country.

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Responsibilities

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Requirements

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Benefits

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XML job scraping automation by YubHub

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Role Overview

\n

This role is aimed to cover the gap in the current workflow from sales to delivery, meet the Chinese customers' requirements, and bring better customer experience. The successful candidate will work with a bridge to link multiple contact persons in overseas production to customers in China, making it easier to level up the customer experience.

\n

Duties and Responsibilities

\n
    \n
  1. Actively participate in client-related meetings internally and externally with colleagues from different departments.
    2. \n
  2. Conduct client meetings in the assigned territory when the sales team members cannot or hard to meet the client.
    3. \n
  3. Regularly meet with all contacts in the assigned territory and deliver information from the catch-ups to the related leaders and team members.
    4. \n
  4. Work with teammates from different service delivery teams globally to respond to customers' requests.
    5. \n
  5. Handle customer complaints and provide a satisfied solution together with the related service delivery team.
    6. \n
  6. Maintain the assigned customer information in the CRM system.
    7. \n
  7. Occasionally work on client-related admin tasks.
    8. \n
  8. Other tasks as required by the line manager.
    9. \n
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Requirements

\n
    \n
  1. Bachelor's degree or above.
    2. \n
  2. 1-5 years of experience in the videogames industry is mandatory, and the candidate should be avid in games.
    3. \n
  3. Experience in CRM systems and compliant with the requirement to use CRM system and online data server for timely data/document entry.
    4. \n
  4. Experience in a multinational company with team members in different countries.
    5. \n
  5. Fluent in English.
    6. \n
  6. Self-driven. Able to deliver the best results without supervision.
    7. \n
  7. Possesses sales skills, and experience of dealing directly with customers.
    8. \n
  8. High standards and demands on the quality of one's work.
    9. \n
  9. Sense of time and urgency. Completes work in the time required, or when not required, in the most efficient manner and in the shortest time possible. And able to work under pressure.
    10. \n
  10. Not set limits for himself/herself and is willing to try new areas and things.
    11. \n
  11. Creative and innovative, open-minded, and willing to share and communicate.
    12. \n
  12. Willing to travel.
    13. \n
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P.S.: This role is hybrid. Work in the office for 2 days per week with a floating workspace with the rest flexible in location for customer visit and preparation.

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XML job scraping automation by YubHub

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