Key Responsibilities:

Configure and customize Dynamics 365 Customer Engagement modules. Implement and support Customer Service, Case Management, Queues, SLAs, Routing Rules, and Workflows. Build UI customizations, business rules, forms, and entities based on business requirements.

Configure Omnichannel capabilities, including Live chat, Voice channel, SMS & WhatsApp (if applicable), Social channels, Agent experience profiles, Workstreams and conversation flows. Set up agent scripts, macros, smart assist, and session templates.

Configure Unified Routing for automatic work item assignment. Set up routing rules, classification models, queues, and capacity profiles. Enable and optimize work distribution models across channels.

Work with telephony integration platforms such as Azure Communication Services, Webchat/Voice channels, CTI tool integrations. Support the implementation of intelligent call routing and agent desktop features.

Gather requirements and translate business needs into CRM functional solutions. Prepare solution documentation, configuration guides, and user documentation. Participate in design reviews, impact analysis, and architectural discussions.

Create and execute unit tests, integration tests, and UAT support. Assist in deployment activities across multiple environments. Ensure solution stability, performance, and adherence to best practices.

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As a Senior Software Engineer on the Edge Engineering System team, you will be responsible for using appropriate artificial intelligence (AI) tools and practices across the software development lifecycle (SDLC) in a disciplined manner. You will take responsibility for the content of your AI-generated changes to artifacts, reviewing all changes and applying appropriate tooling and processes with minimal guidance.

You will use debugging, tests, tools, logs, telemetry, and other methods to proactively verify assumptions before issues occur for product features in production. You will conduct incident retrospectives and identify root causes of problems, implementing repair actions, and identifying mechanisms to prevent incident recurrence with minimal supervision.

Under minimal guidance, you will apply least-access principles, and use logging, telemetry, and other appropriate mechanisms to investigate issues while retaining privacy and security. You will review product feature code and test code to ensure it meets team standards, contains the correct test coverage, and is appropriate for the product feature.

You will bring insight to code reviews to help improve code quality, coaching and providing feedback to develop other engineers’ skills with minimal guidance. You will review code in a timely fashion that helps accelerate the pace of development on the team.

You will consider diagnosability, reliability, testability, and maintainability when reviewing code and understand when code is ready to be shared or delivered. You will apply and review for coding patterns, security risks, compliance issues, and best practices in code reviews.

You will understand and provide feedback for proposals for architecture, with technical leadership from others. With minimal supervision, you will test and explore various design options for a product/solution feature, outlining strengths and weaknesses of each option.

You will own or collaborate with other engineers on the architecture of solutions, following technical leadership as applicable. You will contribute to the development of design documents that support user stories and other product requirements with oversight.

You will develop an awareness of the current technology landscape. You will escalate and share findings from investigations with the team and own some design decisions.

You will help to ensure system architecture and individual designs meet performance, scalability, resiliency, cost of goods sold (COGS), and other requirements and expectations.

You will uphold Microsoft standards of security, privacy, and other compliance requirements and expectations.

You will understand the importance of building solutions that expand upon the work of others.

You will contribute to the refinement of product features by escalating findings from analyses to inform decisions regarding the engineering of products.

You will create a clear test strategy that ensures solution quality, prevents regression from being introduced into existing code with minimal supervision.

You will execute test plans that incorporate security testing to validate security invariants (including negative cases) with minimal supervision.

You will add new tests to cover gaps, deleting or fixing broken tests, improving the speed, reliability, and defect localization of tests in the feature area.

You will build testable code and consider testability during design for a set of features with minimal guidance.

You will understand the different types of tests that can be done on a particular system (e.g., unit tests), and maintain up-to-date understanding of testing architectures used both across Microsoft and across the industry.

You will identify dependencies and incorporate them into the development of design documents for a product area with little oversight.

You will actively identify other teams and technologies to leverage, how they interact, and where their own system or team can support others.

You will understand downstream interactions between systems.

You will contribute to collaborating with other teams to reach common goals where dependencies and validation concerns overlap.

You will contribute to the identification of requirements for, and development of automation within production and deployment of a complex product feature, targeting zero-touch deployment when possible.

You will run code in simulated, or other non-production environments to confirm functionality and error-free runtime for products with little to no oversight.

You will apply best practices to build code based on well-established methods and secure design principles while also applying best practices for new code development and formal validation of security invariants.

You will follow best practices for product development and scaling to customer requirements and applies best practices for meeting scaling needs and performance expectations and security promises.

You will ensure the correct processes are followed to achieve a high degree of security, privacy, safety, and accessibility.

You will check for visible evidence (e.g., audit trail) to demonstrate compliance for product areas.

You will develop and hold an understanding of the implications of onboarding new technologies following expectations of compliance at Microsoft.

You will demonstrate and maintain an up-to-date understanding of both global and local regulations for technologies and system applications to ensure regulations are met.

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This role requires a minimum of 7 years of related experience with a Bachelor's degree, or 3 years and a Master's degree, or a PhD with 2 year experience, or equivalent experience. You should have a proven track record of successfully shipping products, showcasing the ability to navigate through development cycles, overcome obstacles, and deliver high-quality solutions to meet project deadlines and exceed expectations in a fast-paced environment.

Preferred qualifications include familiarity with continuous integration / delivery and test-driven development, and experience working with robotics and/or control systems, specifically unmanned aerial systems.

The salary for this role is $180,000 - $280,000 a year, with a bonus, benefits, and equity included in the offer package.

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We are looking for a self-motivated software engineer to onboard models to our platform. Collaborate with modellers on the implementation and deployment of financial risk models. Understand client requirements and translate them into software engineering tasks.

Our team

• Is passionate about technology and solving complex problems.
• Develops in Python, working with technologies like Pandas, Apache Arrow, Snowflake, Prefect, Docker, and Azure DevOps.
• Consists of technologists that unlock constant innovation.
• Constantly challenges the technology status quo and looks for ways to improve the platform.

Key Responsibilities

We expect the role to involve the following core responsibilities and would expect a successful candidate to be able to demonstrate skills or experience with the following (not in order of priority):

• Quickly learn the platform and act as a subject matter expert towards modelling teams and product analysts.
• Work with modellers and product analysts to understand the business and their requirements. Help implement those on our platform using engineering best practices.
• Facilitate technical design and code review sessions to ensure software meets functional and compatibility requirements, as well as high quality standards.
• Stay abreast of the latest developments in machine learning, quantitative finance, and technology to incorporate innovative solutions into our platform.
• Enhance the performance of existing models, ensuring they operate efficiently at scale.
• Implementation and maintenance of a standard data / technology deployment workflow to ensure that all deliverables/enhancements are delivered in a disciplined and robust manner.
• Ensure operational readiness of the product and meet customer commitments with regards to incident SLAs.

Skillset

• Strong experience (3+ years) in Python is crucial
• Bachelor’s (BSc) or higher degree in Computer Science or related field
• Experience with Pandas, Apache Arrow, Snowflake, (Prefect is a plus)
• Good understanding of Object-Oriented Design principles
• Fluency with AI coding tools and the use of LLM in everyday development
• Good understanding of fundamental Algorithms and Data Structures
• Knowledge of Azure DevOps and git, CI/CD
• Good understanding of unit tests, integration and regression tests, and their importance
• An aptitude for designing data models and pipelines is a plus
• Ability to understand advanced mathematical and statistical methods and concepts
• Fluency in reading, writing and speaking English

Personal Qualities

• Team player
• Problem-solving skills
• Critical and analytical thinking
• Technical curiosity
• Adaptable

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

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BlackRock is seeking a self-motivated lead software engineer to spearhead the development of its Python financial engineering platform. The platform enables research, implementation, delivery, and execution of financial risk models for internal partners and external clients.

What will you be doing?

• Lead platform development supporting both financial engineers and researchers.
• Facilitate technical design and code review sessions to ensure software meets functional and compatibility requirements, as well as high quality standards.
• Build widely used and reliable fundamental components as part of the platform, distributed as Python libraries.
• Stay abreast of the latest developments in machine learning, quantitative finance, and technology to incorporate innovative solutions into our platform.

Key Responsibilities

• Quickly learn the platform and act as a subject matter expert towards modelling teams.
• Build high quality software that improves the user experience of the downstream modeller and developer.
• Enhance the performance of existing models, ensuring they operate efficiently at scale.
• Implementation and maintenance of a standard data / technology deployment workflow to ensure that all deliverables/enhancements are delivered in a disciplined and robust manner.

Skillset

• Strong experience (5+ years) in Python is crucial.
• Bachelor's (BSc) or higher degree in Computer Science or equivalent field.
• Experience with Pandas, Apache Arrow, Snowflake, (Prefect is a plus).
• Good understanding of Object-Oriented Design principles.
• Good understanding of fundamental Algorithms and Data Structures.
• Knowledge of Azure DevOps and git, CI/CD.
• Good understanding of unit tests, integration and regression tests, and their importance.

Personal Qualities

• Team player.
• Problem-solving skills.
• Critical and analytical thinking.
• Technical curiosity.
• Adaptable.

Our benefits

• Retirement investment and tools designed to help you in building a sound financial future.
• Access to education reimbursement.
• Comprehensive resources to support your physical health and emotional well-being.
• Family support programs.
• Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week.

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