Responsibilities:

• Ensuring the business logic and call flows remain intact throughout the migration.
• Managing the carrier porting, SIP trunking, and infrastructure configuration.
• Support the collection and management of customer requirements (RFS), including attending customer pre-project discussions to represent network and telecom.
• Support the process of developing ROMs (project estimates), defend the ROM and solicit formal ROM approvals
• Support the direct implementation of small network and/or telecom projects, including the development and management of project plans
• Assist in the on-boarding of external resources to support larger projects or to support a large number of projects. In addition, provide oversight to the 3rd party engineering resources to assist with the implementation of the project(s).
• Provide monthly reporting data for all project activities. This role will act as a mentor to lower roles, and support a continuous process improvement activities.
• Working with their manager and/or director, this role will help provide individual and team goals to the management to be used in the annual performance management tool, Additional responsibilities include assisting in the training of new hires.
• Support the design, development, documentation, implementation and operation of the network and telecom systems, including prototypes into the production environment Project management
• Understands basics of project management, timelines and critical path Budget awareness
• Understanding of project budgets including understanding of basic finance treatments and timings Dependability and Time Management
• Completes assigned tasks on time and predictably.

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This executive leadership role is responsible for the design, implementation, and governance of a secure, resilient, and high-performing infrastructure that includes enterprise networking, global security services, identity and access management, telephony and unified communications, and contact center platforms.

Spanning on-premise data centers, multi-cloud environments, and global corporate offices, you will establish comprehensive security frameworks, policies, and standards required to protect our corporate assets and data.

The ideal candidate is a transformational leader who can protect the enterprise from evolving cyber threats while delivering a robust technology foundation that enables business innovation and agility.

Key Responsibilities

Strategic & Architectural Leadership:

• Develop and own the enterprise architecture vision, strategy, and multi-year roadmap for the network and security portfolio, ensuring tight alignment with business goals and digital transformation initiatives.

• Lead the creation, governance, and promotion of architectural standards, patterns, and best practices for all covered services, including Zero Trust (ZTNA) and Secure Access Service Edge (SASE) frameworks.

• Drive modernization initiatives across the portfolio, guiding the transition from traditional architectures to modern, automated, and cloud-native solutions to enhance security and eliminate legacy technical debt.

• Champion a culture of innovation by evaluating emerging technologies and providing architectural direction for their adoption to solve complex business problems.

• Serve as the primary architectural authority for the enterprise across network, telephony, and security domains, providing expert guidance to executive leadership, business stakeholders, and technology teams.

Domain-Specific Architectural Oversight: Lead and mentor a team of architects, ensuring architectural integrity and strategic alignment across the following key domains:

• Global Network Architecture: Oversee the architecture for all network infrastructure, including SD-WAN, LAN/WAN, Wi-Fi, DNS/DHCP/IPAM, and data center networking.

• Global Security Architecture: Define the strategy for enterprise-wide security services, including next-generation firewalls (NGFW), IDS/IPS, WAF, CASB, and data loss prevention (DLP).

• Identity & Access Management (IAM): Lead the architectural vision for all IAM services, including authentication, authorization, single sign-on (SSO), multi-factor authentication (MFA), and privileged access management (PAM).

• Platform Security: Drive the security architecture for underlying infrastructure platforms, including operating systems, virtualization, and container platforms (Kubernetes).

• Telephony & Contact Center: Direct the architectural strategy for unified communications (UCaaS/VoIP) and contact center (CCaaS) platforms, ensuring they are secure, resilient, and integrated with enterprise systems.

Executive Leadership & Stakeholder Engagement:

• Lead, mentor, and cultivate a high-performing team of principal and senior architects, fostering a collaborative environment of technical excellence and strong business acumen.

• Build and maintain strong, trust-based relationships with C-level executives, business unit leaders, and engineering teams to ensure architectural solutions meet enterprise-wide objectives.

• Act as a key influencer and communicator, articulating complex architectural concepts and their business value to diverse audiences, from technical experts to non-technical executives.

• Partner closely with the CISO organization and IT operations to ensure that architectural designs are effectively implemented, monitored, and compliant with regulatory requirements.

Requirements

• Education: Bachelor’s degree in Computer Science, Cybersecurity, Information Technology, or a related field required. Master’s degree preferred.

• Experience: Minimum of 15 years of experience in information technology, with at least 10 years in an architecture role spanning network, security, or infrastructure. Minimum of 5 years in a formal leadership capacity, with proven experience managing, mentoring, and developing senior architects and technical staff.

• Technical Skills: Security Architecture: Deep expertise in security frameworks and technologies, including Zero Trust, SASE, NGFW, IDS/IPS, SIEM, WAF, CASB, DLP, and endpoint security. Identity & Access Management: Expert knowledge of IAM principles and protocols (SAML, OAuth, OIDC), and experience with IGA, MFA, and PAM solutions. Network Architecture: Expert knowledge of modern networking principles and technologies, including SD-WAN, BGP, MPLS, VPN, DNS, DHCP, and data center networking. Cloud Security: Expert knowledge of cloud networking and security architecture in AWS, Azure, and/or GCP (e.g., VPCs/VNETs, Security Groups, IAM, Cloud WAFs).

• Soft Skills & Leadership Qualities: Executive Presence: Confident and articulate communicator with the ability to present to and influence senior executives and board-level stakeholders. Strategic Vision: Ability to think long-term and create a compelling, business-aligned vision for the future state of the technology landscape. Collaborative Leadership: Proven ability to lead through influence, build consensus across diverse teams, and foster strong cross-functional partnerships. Business Acumen: Strong ability to understand business drivers and translate them into technical requirements and architectural solutions that deliver tangible value.

Preferred Qualifications

• Professional certifications such as CISSP, CISM, CCIE, TOGAF (at least one required). Expert-level cloud architecture or security certifications (e.g., AWS Certified Security - Specialty, Azure Security Engineer Expert) highly preferred. Experience managing departmental budgets and participating in financial planning. Experience leading a group of at least 5 enterprise architects.

Benefits

This position comes with competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses

1. Comprehensive benefits package

1. Career development and training opportunities

1. Flexible work arrangements (remote and/or office-based)

1. Dynamic and inclusive work culture within a globally renowned group

1. Private Health Insurance

1. Pension Plan

1. Paid Time Off

1. Training & Development

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From the initial call to the final interaction, you'll have the opportunity to dazzle and support our clients every step of the way, making a lasting impact with each connection.

As a Solutions Architect, you will act as a subject matter expert, provide consulting and guidance on technical solutions, and ultimately deliver a world-class experience to our customers.

This position reports to our Manager, Solution Architect. Must be able to work US hours.

Key Responsibilities

• Design and configure contact center call flows, ensuring seamless integrations with business systems and accurate reporting data.
• Collaborate with clients to understand their operational needs and tailor Dialpad solutions to optimize call handling, automation, and analytics.
• Provision and configure desk phones, providing best practices and recommendations for an efficient setup.
• Lead deployment efforts, overseeing call flow design, integrations, and system configurations to align with business objectives.
• Troubleshoot issues and help identify and report bugs during deployments, ensuring a smooth transition and minimizing disruptions for end users.
• Analyze and refine workflows, proactively identifying areas for improvement to enhance efficiency and performance.
• Perform risk analysis and change management, ensuring project success and on-time delivery.
• Conduct video conferencing sessions to provide expert insights, guide clients through implementation, and ensure the adoption of best practices.

Requirements

• Excellent grasp of various modern cloud communications platforms, such as Google G-Suite and Office 365.
• Experience with Business VoIP Telephony Services (On-Premise or SaaS).
• Understanding and experience with: VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers).
• Network Infrastructure (Firewalls, Routers, Switches & Wireless); WAN Technologies (MPLS, VPLS & SD-WAN).
• Data Center Technologies (Public & Private Clouds).
• Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network-attached storage, and other related technologies).
• Proven track record in implementing CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) solutions.
• Engineering Services: Expertise in specialized technical and functional areas, including software engineering, programming languages, system integrations, and database management.

Why Join Dialpad

• Work at the center of the AI transformation in business communications.
• Build and ship agentic AI products that are redefining how companies operate.
• Join a team where AI amplifies every employee’s impact.
• Competitive salary, comprehensive benefits, and real opportunities for growth.

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

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