The main focus of this role will be supporting leaders with complex casework. Your work will include:

• Providing end-to-end support to managers on employee relations issues, including employee grievances, investigations, disciplinary matters, whistleblowing and complex performance and absence management.
• Advising on the interplay with the FCA's Conduct Rules and Senior Manager & Certification Regime.
• Provide employee relations support on organisational change programmes.
• Proactively identify areas for improvement within the function, and support with embedding best practice ways of working.
• Act as an escalation point for People Partners and People Advisors on complex ER matters.
• Supporting the wider team in the delivery of the ER strategy.
• Assisting in the development of the governance framework, working closely with the Compliance, Legal and Reward teams, in relation to employee conduct issues.
• Assisting with selected policy drafting and review in light of any employment law and/or regulatory changes.
• Supporting the design and delivery of Employee Relations training to the business and the wider People team.
• Support with ensuring accurate reporting of Employee Relations data to allow for the production of robust ER analytics, including trend analysis and insights.

Requirements:

• 4+ years of experience as an employee relations specialist, managing complex cases in either a HR or legal team, or as a lawyer with employment law and ER experience.
• Experience supporting organisational change and transformation programmes.
• Very strong understanding of UK employment law.
• Experience in the financial services sector is desirable.
• Experience or awareness of handling regulatory issues in the context of the SMCR, conduct, and remuneration matters.
• Capable of working in a fast-paced environment and keen to grow and develop within the organisation.

Benefits:

• Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers.
• Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team.
• Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one.
• A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core.
• Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including:

• Company-enhanced salary sacrifice pension scheme (7% employer contribution)
• Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton.
• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Life Insurance at 4x your salary.
• 16 hours of paid volunteering time a year.
• Ability to buy or sell annual leave.
• Generous family-friendly policies.
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• Incentivised refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

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As a Senior Employee Relations Manager, you will act as deputy to the Head of People Advice and lead the team in their absence. You will provide expert guidance on complex ER cases, including disciplinary, grievance, performance, absence, and capability. You will also advise on high-risk matters such as whistleblowing, settlement agreements, TUPE, redundancy, and tribunal preparation.

Key responsibilities include:

• Providing expert guidance on complex ER cases
• Advising on high-risk matters
• Overseeing the People Advice phone line, inbox, and business change requests
• Building strong relationships with managers and leaders across the business
• Analysing ER data to identify trends and support proactive interventions
• Mentoring People Advisors and supporting onboarding
• Delivering ER training and contributing to policy development

To be successful in this role, you will need to have:

• CIPD Level 5 or equivalent experience
• Significant ER experience in a complex, fast-paced organisation
• Experience in a unionised environment
• Strong knowledge of UK employment law
• Excellent coaching, communication, and stakeholder management skills
• High emotional intelligence and sound judgement

If you're a confident ER specialist who enjoys leading, influencing, and driving continuous improvement, we'd love to hear from you.

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As our HR Co-ordinator, you'll be a key front-line member of the People team and a first point of contact for colleagues throughout their employee journey. You'll be supported to learn, encouraged to share ideas, and trusted with work that has real, visible impact across the organisation.

A core part of your role will be owning and delivering day-to-day HR administration processes. You'll play a hands-on role in activities such as onboarding and offboarding, processing payroll changes, maintaining accurate employee records, issuing documentation, and ensuring our people processes are followed consistently and accurately.

You'll use your developing HR knowledge and strong attention to detail to:

• Support colleagues with clear, empathetic and timely guidance on people processes

• Maintain high-quality people data and manage core trackers and documentation

• Produce reports that support compliance, insight and effective decision-making

Alongside this foundation, you'll have the opportunity to get involved in wider People initiatives, including Learning & Development, Equity, Diversity, Inclusion & Belonging, and Wellbeing. Your coordination and organisation will help ensure these programmes run smoothly and are accessible and meaningful for everyone.

You'll work closely with a supportive, collaborative People team who will guide your development, listen to your ideas, and give you space to take ownership as your confidence grows. You'll build trusted relationships across the business and contribute to delivering a reliable, high-quality People service we can all be proud of.

The scope of this role is broad and varied. You'll support around 280 people across four Focusrite companies based in the UK, Hong Kong and Australia with occasional involvement in other Group entities.

So, if you're looking to grow your HR career in a friendly, forward-thinking team, then we'd love to meet you.

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Key Responsibilities

Legal & Compliance:

• Ensure company-wide compliance with UK employment law.
• Advise leadership on disciplinary, grievance, termination, and legal matters across UK and EU jurisdictions.
• Draft, review, and update employment contracts, offer letters, and company policies.
• Liaise with external legal counsel and manage relationships with employment lawyers.
• Coordinate with immigration lawyers and local authorities to ensure the relocation process for international hires

Visa & Immigration Processing:

• Manage end-to-end immigration cases, including UK Skilled Worker visas and EU work permits.
• Maintain a visa tracking system for all sponsored employees; ensure timely renewals and UK sponsor licence compliance.
• Conduct right-to-work checks for all new hires and maintain auditable records.
• Prepare and submit Sponsor Management System (SMS) reports and ensure Home Office compliance.
• Advise hiring managers on sponsorship routes, timelines, and eligibility requirements

People Operations:

• Administer HRIS platforms (Rippling, Deel) and ensure data accuracy across all employee records.
• Manage onboarding and off-boarding processes, payroll coordination, and benefits administration.
• Support performance review cycles and compensation processes.
• Serve as the first point of contact for employee queries and people-related initiatives.

Qualifications

• 7+ years in People Ops, HR, or Global Mobility, ideally in a tech or startup environment.
• Strong working knowledge of UK employment law and regulatory compliance.
• Proven experience managing visa and immigration cases end-to-end (UK Skilled Worker, EU work permits, or equivalent).
• Familiarity with HRIS platforms such as Rippling or Deel. Excellent attention to detail and discretion when handling sensitive information.
• Experience working across multiple jurisdictions is a plus. Flexibility to work with US time zones (occasional overlap with PST/EST required)

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As a People Advice Manager, you will act as deputy to the Head of People Advice and lead the team in their absence. You will provide expert guidance on complex ER cases, including disciplinary, grievance, performance, absence, and capability. You will also advise on high-risk matters such as whistleblowing, settlement agreements, TUPE, redundancy, and tribunal preparation.

Your responsibilities will include overseeing the People Advice phone line, inbox, and business change requests. You will build strong relationships with managers and leaders across the business and analyse ER data to identify trends and support proactive interventions. You will also mentor People Advisors and support onboarding, and deliver ER training and contribute to policy development.

To be successful in this role, you will need to have CIPD Level 5 or equivalent experience, significant ER experience in a complex, fast-paced organisation, and experience in a unionised environment. You will also need to have strong knowledge of UK employment law, excellent coaching, communication, and stakeholder management skills, and high emotional intelligence and sound judgement.

If you're a confident ER specialist who enjoys leading, influencing, and driving continuous improvement, we'd love to hear from you.

Biffa is a waste management company that believes every day is an opportunity to improve the lives of millions. We have 11,000+ people around the country who trust us to provide them with a career that's always rewarding, often challenging, but never dull. We believe different ideas, perspectives, and backgrounds are key to developing a creative and effective working environment, which is why we champion diversity and equality at every turn.

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If you're a confident ER specialist who enjoys leading, influencing, and driving continuous improvement, we'd love to hear from you.

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