From the initial call to the final interaction, you'll have the opportunity to dazzle and support our clients every step of the way, making a lasting impact with each connection.

As a Solutions Architect, you will act as a subject matter expert, provide consulting and guidance on technical solutions, and ultimately deliver a world-class experience to our customers.

This position reports to our Manager, Solution Architect. Must be able to work US hours.

Key Responsibilities

• Design and configure contact center call flows, ensuring seamless integrations with business systems and accurate reporting data.
• Collaborate with clients to understand their operational needs and tailor Dialpad solutions to optimize call handling, automation, and analytics.
• Provision and configure desk phones, providing best practices and recommendations for an efficient setup.
• Lead deployment efforts, overseeing call flow design, integrations, and system configurations to align with business objectives.
• Troubleshoot issues and help identify and report bugs during deployments, ensuring a smooth transition and minimizing disruptions for end users.
• Analyze and refine workflows, proactively identifying areas for improvement to enhance efficiency and performance.
• Perform risk analysis and change management, ensuring project success and on-time delivery.
• Conduct video conferencing sessions to provide expert insights, guide clients through implementation, and ensure the adoption of best practices.

Requirements

• Excellent grasp of various modern cloud communications platforms, such as Google G-Suite and Office 365.
• Experience with Business VoIP Telephony Services (On-Premise or SaaS).
• Understanding and experience with: VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers).
• Network Infrastructure (Firewalls, Routers, Switches & Wireless); WAN Technologies (MPLS, VPLS & SD-WAN).
• Data Center Technologies (Public & Private Clouds).
• Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network-attached storage, and other related technologies).
• Proven track record in implementing CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) solutions.
• Engineering Services: Expertise in specialized technical and functional areas, including software engineering, programming languages, system integrations, and database management.

Why Join Dialpad

• Work at the center of the AI transformation in business communications.
• Build and ship agentic AI products that are redefining how companies operate.
• Join a team where AI amplifies every employee’s impact.
• Competitive salary, comprehensive benefits, and real opportunities for growth.

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

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In addition, you'll help businesses solve complex communications problems felt by everyone around the world. Every business benefits from Dialpad.

Dialpad's Mid-Market sales team plays an essential role in achieving corporate business objectives. This team collaborates closely with SDRs, Channel Partners, Sales Engineers, Sales leadership, and their peers to constantly improve the efficiency and effectiveness of the full sales process.

Dialpad's Account Executive, Mid-Market, will solve tangible client challenges by redefining their definition of what's possible through the implementation of Dialpad Talk, Contact Center, and/or Sell.

In this role, you'll combine acquiring new customers and uncovering market opportunities to get the market talking about Dialpad!

This position is based in Austin, TX, and reports to a Mid-Market Regional Vice President.

Responsibilities:

• Own the entire sales process, including converting leads into a workable pipeline.

• Build strategic prospecting campaigns and sequencing to source your own opportunities.

• Manage and close complex transactions involving multiple internal and external stakeholders.

• Own your key deal reviews, forecasts, and professional career roadmap.

Skills:

• 3-5 years of sales experience in an ever-changing environment.

• Experience in managing & closing strategic deal cycles that include multiple business units and stakeholders.

• Preferred expertise in SaaS (including UCaaS and/or CCaaS).

Why Join Dialpad:

• Work at the center of the AI transformation in business communications

• Build and ship agentic AI products that are redefining how companies operate

• Join a team where AI amplifies every employee's impact

• Competitive salary, comprehensive benefits, and real opportunities for growth

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Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.

More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyse conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.

Visit dialpad.com to learn more.

Being a Dialer

At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level.

We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your Role

As a Client Account Executive for Mid-Market at Dialpad, you will be responsible for providing best-in-class strategic account management across a portfolio of existing Dialpad customers while growing year-over-year revenue.

Serving as a consultant to the client, the CAE will demonstrate the value of what's possible through the implementation of additional Dialpad product suite offerings.

The CAE will develop and execute a sales strategy for their book of business.

They will be responsible for meeting or exceeding sales and revenue goals and objectives, managing overall customer relationships, and ensuring customer satisfaction.

The CAE is ultimately responsible for ensuring our customers continually realise the value of their accounts, driving positive outcomes for both the customer and Dialpad.

This position reports to our Sales Manager and has the opportunity to be based in our Denver Office.

What you’ll do

• Focused on a portfolio of Mid-Market customers, the Mid-Market CAE will own the sales process from start to finish.

You will work closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and Dialpad Partners to grow our existing customer base.

• Create a territory account plan for how you will consistently achieve your quarterly goals and activity metrics.

• Cultivate relationships with our customers to gain insight into customer strategy and expansion plans,aligning our product suite with their goals.

• Generate a pipeline and drive an efficient sales process.

• Achieve or exceed quarterly revenue goals.

• Serve as a Dialpad expert, becoming a trusted advisor and resource for your customers.

• Identify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program.

Become an advocate for the customer to return to Dialpad.

Skills you’ll bring

• 3-5+ years of experience in a closing sales role.

Previous Mid-Market experience preferred.

• Proven success in meeting and exceeding revenue targets with either a New Business or Account Management background.

• Ability to communicate, present, and influence key stakeholders and decision-makers.

• Experience with solution-selling techniques such as SPICED and/or MEDDICC.

• Experience providing timely and accurate forecasts to sales leadership.

• Excellent time management skills with the ability to track numerous details.

• Willingness to travel to customer locations or events as needed.

• SaaS sales background required, with bonus points for UCaaS/CCaaS.

• Experienced with CRM software (e.g., Salesforce) and GSuite tools (Google Sheets).

Why Join Dialpad

Work at the center of the AI transformation in business communications

Build and ship agentic AI products that are redefining how companies operate

Join a team where AI amplifies every employee’s impact

Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.

We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection.

Our exceptional culture, repeatedly recognised as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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As a Client Account Executive, Enterprise, you will be responsible for providing best-in-class account management across a portfolio of existing Dialpad customers while growing year-over-year revenue.

Serving as a consultant to the client, the CAE will demonstrate the value of what's possible through the implementation of additional Dialpad product suite offerings. The CAE will develop and execute a sales strategy for their book of business.

Responsibilities

• Focused on a portfolio of customers, the Enterprise CAE will own the sales process from start to finish.
• Work closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and Dialpad Partners to grow our existing customer base.
• Create an account plan for how you will achieve your quarterly goals.
• Cultivate relationships with our customers to gain insight into customer strategy and expansion plans.
• Work leads and generate pipeline.
• Achieve or exceed quarterly revenue goals.
• Serve as a Dialpad expert and become a trusted advisor and resource for your customers.
• Identify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program.

Become an advocate for the customer back to Dialpad.

Requirements

• 7+ years of sales experience in an ever-changing environment.
• UCaaS / CCaaS experience strongly preferred.
• Proven success in meeting and exceeding revenue targets with either a New Business or Client Sales background.
• Ability to communicate, present, and influence key stakeholders and decision-makers.
• Experience providing timely and accurate forecasts to sales leadership.
• Excellent time management and organizational skills with the ability to track complex details.
• Experienced with CRM software (e.g., Salesforce) and G Suite tools (Google Sheets).

Why Join Dialpad

• Work at the center of the AI transformation in business communications
• Build and ship agentic AI products that are redefining how companies operate
• Join a team where AI amplifies every employee’s impact
• Competitive salary, comprehensive benefits, and real opportunities for growth

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Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.

As an Account Executive, Commercial, you'll own the complete sales process from start to finish. You'll work closely with Sales Managers and Sales Engineers to take a small business prospect to an active Dialpad client. In addition, you'll help businesses solve complex communication problems felt by everyone around the world.

Dialpad's Account Executive, Commercial, will solve tangible client obstacles by redefining their definition of what's possible through the implementation of Dialpad Talk, Contact Center, and/or Sell.

In this role, you'll combine acquiring new customers and uncovering market opportunities to get the market talking about Dialpad!

Dialpad's Commercial Sales team plays an essential role in achieving corporate business objectives. This team collaborates closely with Sales Engineers, Sales Managers, Channel Partners, and their peers to constantly improve the efficiency and effectiveness of the full sales process.

This is a hybrid role where the candidate is expected to be in our Sydney office three days per week and reports to our Head of Sales ANZ.

Responsibilities

• Own the entire sales process, including working leads and generating pipeline

• Build talk tracks to align with specific client use cases

• Build strategic outbounding campaigns and sequencing to source your own opportunities

• Have weekly 1:1s with your Manager consisting of coaching, key deal reviews, forecasts, and career roadmap

Skills

• 1-2 years of professional closing sales experience in an ever-changing environment

• Experience in managing & closing strategic deal cycles that include multiple business units and stakeholders

• Preferred expertise in SaaS Sales (including UCaaS and/or CCaaS)

• Experience in Salesforce preferred

Why Join Dialpad

• Work at the center of the AI transformation in business communications

• Build and ship agentic AI products that are redefining how companies operate

• Join a team where AI amplifies every employee's impact

• Competitive salary, comprehensive benefits, and real opportunities for growth

Benefits

• Competitive salary

• Comprehensive benefits

• Real opportunities for growth

• Work at the center of the AI transformation in business communications

• Build and ship agentic AI products that are redefining how companies operate

• Join a team where AI amplifies every employee's impact

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Our Customers ------------ More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

Your Role -------- As a Client Account Executive for Mid-Market at Dialpad, you will be responsible for providing best-in-class strategic account management across a portfolio of existing Dialpad customers while growing year-over-year revenue.

Responsibilities ---------------

• Focused on a portfolio of Mid-Market customers, the Mid-Market CAE will own the sales process from start to finish.
• Create a territory account plan for how you will consistently achieve your quarterly goals and activity metrics.
• Cultivate relationships with our customers to gain insight into customer strategy and expansion plans,aligning our product suite with their goals.
• Generate pipeline and drive an efficient sales process.
• Achieve or exceed quarterly revenue goals.
• Serve as a Dialpad expert and become a trusted advisor and resource for your customers.

Requirements -----------

• 3-5+ years of experience in a closing sales role.
• Proven success in meeting and exceeding revenue targets with either a New Business or Account Management background.
• Ability to communicate, present, and influence key stakeholders and decision-makers.
• Experience with solution selling techniques such as SPICED and/or MEDDICC.
• Experience providing timely and accurate forecasts to sales leadership.
• Excellent time management skills with the ability to track numerous details.
• Willingness to travel to customer locations or events as needed.
• SaaS sales background required, with bonus points for UCaaS/CCaaS.
• Experienced with CRM software (e.g., Salesforce) and GSuite tools (Google Sheets).

Why Join Dialpad -------------- We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.

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The CAE will serve as a consultant to the client, demonstrating the value of what's possible through the implementation of additional Dialpad product suite offerings.

Key responsibilities include developing and executing a sales strategy for their book of business, meeting or exceeding sales and revenue goals and objectives, overall customer relationship management, and customer satisfaction.

This position reports to our RVP, Client Sales, Mid-Market and is based in either our San Ramon or San Francisco office.

Key skills include 3-5+ years of experience in a closing sales role, proven success in meeting and exceeding revenue targets with either a New Business or Account Management background, ability to communicate, present, and influence key stakeholders and decision-makers, and experience with solution selling techniques such as SPICED and/or MEDDICC.

The target base salary range for this position is $79,999-$80,000.50 USD.

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Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.

More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyse conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.

Visit dialpad.com to learn more.

Being a Dialer

At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level.

We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role

As an Account Executive, Mid-Market, you’ll own the complete sales process from start to finish. You’ll work closely with Sales leadership and Sales Engineers to develop a medium-sized business prospect into an active Dialpad client.

In addition, you’ll help businesses solve complex communications problems felt by everyone around the world. Every business benefits from Dialpad.

Dialpad’s Mid-Market sales team plays an essential role in achieving corporate business objectives. This team collaborates closely with SDRs, Channel Partners, Sales Engineers, Sales leadership, and their peers to constantly improve the efficiency and effectiveness of the full sales process.

Dialpad’s Account Executive, Mid-Market, will solve tangible client challenges by redefining their definition of what’s possible through the implementation of Dialpad Talk, Contact Center, and/or Sell.

In this role, you’ll combine acquiring new customers and uncovering market opportunities to get the market talking about Dialpad!

This position is based in Denver, CO, and reports to a Mid-Market Regional Vice President.

What you’ll do

• Own the entire sales process, including converting leads into a workable pipeline.

• Build strategic prospecting campaigns and sequencing to source your own opportunities.

• Manage and close complex transactions involving multiple internal and external stakeholders.

• Own your key deal reviews, forecasts, and professional career roadmap.

Skills you’ll bring

• 3-5 years of sales experience in an ever-changing environment.

• Experience in managing & closing strategic deal cycles that include multiple business units and stakeholders.

• Preferred expertise in SaaS (including UCaaS and/or CCaaS).

Why Join Dialpad

• Work at the center of the AI transformation in business communications

• Build and ship agentic AI products that are redefining how companies operate

• Join a team where AI amplifies every employee’s impact

• Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.

We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognised as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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Location: Kitchener, Canada

About Dialpad

Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.

More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyse conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time.

Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.

Visit dialpad.com to learn more.

Being a Dialer

At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day.

We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters.

And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar.

Our ambition is significant, and achieving it requires a team that operates at the highest level.

We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role

As the Platinum Support Team Lead, you are a hands-on senior technical expert and working lead for the Platinum queue.

You will manage your own complex case load while providing daily guidance, coaching, and escalation support to your peers.

This role is focused on workflow leadership, technical depth, and quality.

You will not have direct reports, but you will influence the success, consistency, and professional growth of the Platinum Support team through mentorship, feedback, and example.

You will report to the Manager of the Platinum Support team and partner closely with Support leadership, Product, Engineering, Technical Account Managers, and Customer Success to drive resolution and continuous improvement.

What you’ll do

• Own a queue of the most complex, high-impact Platinum and partner escalations, driving them to resolution with urgency and precision.

• Demonstrate exemplary ticket handling, communication, and documentation standards that others can model.

• Serve as the first point of escalation for Platinum agents

• Provide real-time guidance on troubleshooting strategy, next steps, and communication for challenging cases.

• When needed, assume ownership of critical or at-risk tickets to stabilise the situation and protect the customer relationship.

• Drive workflow and queue management

• Monitor Platinum queues and dashboards to ensure healthy distribution of work, SLA adherence, and consistent follow-through.

• Identify at-risk tickets (aging, repeat contacts, low-quality updates) and proactively intervene or reassign as needed.

• Help coordinate coverage for live channels (phone, chat, webform) to match demand and contractual obligations.

• Champion quality and consistency

• Review case notes, customer updates, and technical investigations for clarity, accuracy, and completeness.

• Provide targeted, actionable feedback to agents on case handling, communication quality, and escalation hygiene.

• Partner with leadership on QA frameworks and contribute examples of “gold standard” interactions.

• Lead root cause and trend analysis

• Conduct or facilitate root cause analysis (RCA) on recurring or high-severity issues impacting Platinum customers.

• Identify patterns in escalations (product gaps, process gaps, enablement gaps) and propose improvements.

• Collaborate with Product and Engineering to ensure bugs and systemic issues are clearly articulated and tracked.

• Support onboarding and ongoing development

• Act as a mentor and subject matter expert for new Platinum agents, helping them ramp quickly on Dialpad products, tools, and expectations.

• Lead or co-lead advanced trainings, TOIs, and case reviews focused on complex scenarios, best practices, and lessons learned.

• Contribute to and curate internal knowledge (runbooks, macros, playbooks) for Platinum-specific workflows.

• Own operational excellence for the Platinum experience

• Help refine and enforce Platinum playbooks around SLAs, communication cadence, escalation paths, and closure criteria.

• Partner with Support Operations on improvements to views, triggers, macros, and reporting that benefit Platinum customers.

• Provide regular, concise updates to leadership on key issues in the Platinum queue, including risks and proposed actions.

• Represent Platinum Support cross-functionally

• Collaborate with Customer Success, TAMs, Sales, and other internal stakeholders on complex customer situations.

• Advocate for Platinum customer needs in internal discussions, bringing data and clear narratives from the front lines.

• Participate in interviews for Platinum roles where appropriate, helping assess technical depth and support mindset.

Skills you’ll bring

• Required: 6+ years of experience in a senior technical support role (e.g., Tier 3, Escalation Management, Senior/Principal Engineer).

• Required: Extensive, hands-on experience in customer and partner de-escalation and managing critical technical incidents.

• Highly Desired: Prior formal or informal experience in a mentorship or team lead capacity.

• Deep technical mastery of VoIP, UCaaS, or complex SaaS products, with the ability to troubleshoot issues others cannot.

• Strong understanding of SIP, local networking (QoS, Firewalls), and packet capture analysis.

• Excellent communication and interpersonal skills, with a proven ability to mentor and develop technical talent.

• A bachelor’s degree and/or technical certification (e.g., CCNA, Network+) is preferred.

For exceptional talent based in Ontario, Canada the target base salary range for this position is $84,000-$106,500 CAD.

Why Join Dialpad

• Work at the center of the AI transformation in business communications

• Build and ship agentic AI products that are redefining how companies operate

• Join a team where AI amplifies every employee’s impact

• Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.

We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection.

Our exceptional culture, repeatedly recognised as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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