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As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

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Join the team as Twilio's next Senior Manager, Enterprise Application Engineering Q2C.

About the Job:

This role will join Twilio's Enterprise Applications Development & Operations organization as an Senior manager responsible for end-to-end architecture, delivery, and people leadership across Billing, AR, Collections, Cash Application, and Revenue Recognition platforms. The role operates at the intersection of technology, finance, and leadership.

Responsibilities:

In this role, you'll:

• Architecture & Platform Ownership: Own the end-to-end architecture for Billings-to-Cash, and Revenue platforms, including Zuora Billing, Zuora Revenue, ERP, payment gateways, tax engines, and downstream reporting systems.
• Design scalable, compliant solutions supporting subscriptions, usage-based billing, complex pricing, amendments, minimum commitments, and bundled offerings.
• Act as the architecture authority for Q2C changes, ensuring alignment with ASC 606, SOX, audit, and internal control requirements.

• Delivery & Execution: Lead design workshops, solution walkthroughs, and architecture reviews with business and finance stakeholders.
• Translate complex business requirements into robust functional and technical designs, End to end scenarios, Lucid flowcharts.
• Oversee delivery of enhancements, transformations, and compliance initiatives across Billing, AR, Revenue, and Cash processes.
• Drive system conversions, migrations, and acquisitions onboarding into the Q2C landscape.
• Ensure high availability and operational excellence across production systems, including proactive monitoring and issue resolution.

• Integrations & Automation: Govern integrations between Zuora, Salesforce CPQ/CRM, ERP (Oracle), tax engines, banks, payment gateways, usage mediation platforms, and reporting tools.
• Champion automation and straight-through processing across billing, invoicing, revenue recognition, and close processes.
• Ensure integrations follow enterprise integration standards, security controls, and performance benchmarks.

• Financial Close, Compliance & Reporting: Partner with Accounting and Finance to support month-end close, reconciliations, audits, and regulatory reporting.
• Own system readiness for ASC 606 revenue accounting, deferred revenue, allocations, and satisfaction events.
• Enable scalable reporting and analytics for Q2C KPIs, aging, revenue, and operational health.

• People Leadership & Talent Development: Build, lead, and mentor a high-performing team of application engineers, architects, and functional SMEs.
• Set clear expectations, career paths, cross learning and development plans for team members.
• Foster a culture of ownership, accountability, learning, and innovation.
• Provide coaching and hands-on guidance while scaling team capability and maturity.

• Stakeholder & Program Leadership: Act as a trusted partner to senior Finance, Accounting, IT, and Business leaders.
• Lead cross-functional programs spanning multiple teams, vendors, and geographies.
• Balance competing priorities while maintaining delivery quality and stakeholder trust.

Qualifications:

• 10+ years of experience in Billings-to-Cash / Revenue systems, with 5+ years in a senior technical leadership or people management role.
• Minimum of 14 years of experience in Q2C, with at least 5 years in a senior leadership role.
• Proven delivery of at least two (2) end-to-end implementations across Billing, AR, Revenue (ASC 606), and Cash processes, covering design, build, integration, go-live, and post-implementation stabilization.
• Deep hands-on expertise in Zuora Billing and Zuora Revenue, including subscriptions, usage, pricing, amendments, invoicing, payments, and ASC 606 revenue recognition.
• Strong hands-on experience with Oracle Cloud AR and Oracle Revenue Management, including invoicing, cash application, collections, accounting events, and revenue recognition.
• Strong understanding of Billing → Revenue → ERP accounting flows across Zuora and Oracle ecosystems.
• Proven experience designing and governing complex, enterprise-scale integrations across SaaS platforms including Zuora, Oracle ERP, tax engines, payment gateways, banks, and usage mediation platforms.
• Solid knowledge of financial close processes, including AR aging, reconciliations, revenue tie-outs, audit support, and SOX controls.
• Experience leading large-scale programs, system implementations, transformations, and platform modernization initiatives.
• Strong people leadership skills with experience building, mentoring, and leading global teams.
• Excellent stakeholder management, communication, and problem-solving skills, with the ability to influence senior business and finance leadership.
• Experience working in Agile delivery models, including backlog management, releases, upgrades, and production support.
• Bachelor’s degree in Engineering, Computer Science, Finance, or a related field (MBA preferred).

Desired:

• Zuora Billing Solution Architect and/or Zuora Revenue Solution Architect certification.
• Oracle Financials Cloud certification (AR or Revenue preferred).
• Experience supporting high-volume, usage-based, or consumption billing models.
• Exposure to global billing, invoicing, localization, and tax compliance.
• Experience supporting M&A integrations within Q2C platforms.
• Background in enterprise architecture, platform governance, or COE-led operating model.

Experience:

• Senior Level

• Employment Type:

• Full-Time

• Workplace Type:

• Remote

• Category:

• Engineering

• Industry:

• Technology

• Salary Range:

Not Stated

• Salary Min:

95000

• Salary Max:

125000

• Salary Currency:

USD

• Salary Period:

Year

• Required Skills:

• Zuora Billing
• Zuora Revenue
• Oracle Cloud AR
• Oracle Revenue Management
• Enterprise Integration
• Financial Close
• Compliance
• Reporting

• Preferred Skills:

• Agile Delivery Models
• Large-Scale Programs
• System Implementations
• Transformations
• Platform Modernization

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Conduction of consultancy projects with a strong strategic core in the Life Sciences sector (with a focus on Pharma and MedTech).

Support the top management of our clients in the design and implementation of corporate strategies, digital transformation and process optimization.

Support in the acquisition and the development of innovative consultancy projects.

Development of external ecosystem as well as developing strategy papers

What you need

College degree, ideally with a specialty in economics, pharmacy, natural sciences, medicine or a comparable degree program.

Professional experience in strategy consultancy or in an healthcare organization.

Strong T-profile, broad in the industry and deep in some functional topics such as: operations, supply chain, product strategy, strategy development, reinventing business models, transformations, etc.

High interest in new trends and technologies.

Superb analytical skills and strategic thinking.

Strong focus on clients and results.

Structured and professional approach to work.

Open, communicative, team-oriented, and empathetic personality.

Very good German and English.

High willingness for domestic and international travel

Why this matters

This role keeps a world-championship-winning F1 team running. When equipment fails, races can be lost, so your work directly impacts performance. You'll develop deep expertise in high-spec facilities and have clear progression into senior facilities management roles. The F1 environment means you'll work with cutting-edge building systems and learn from the best in the industry.

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You will work directly with clients in a project management role, virtually and on-site, being accountable for the end-to-end delivery and for ensuring our team’s good performance in the projects. Under minimal supervision you will build solid relationships within and outside the company, enabling business growth via quality delivery and impactful contributions. As a team player your leadership will inspire. You work out creative solutions and develop tailor-made concepts and change management approaches as a basis for sustainable results. You pass on the acquired experience to colleagues as part of our internal knowledge management process

What you need

• College degree, ideally with a specialty in economics, pharmacy, natural sciences, medicine or a comparable degree program
• Outstanding career track-record and personal achievements
• 6+ years of professional experience in consulting or compatible industry role
• Natural leadership and perceived seniority, working well across all levels of the organization
• Well positioned in the intersection of people centricity and analytical thinking, able to communicate complexity in a simple way
• Strong T-profile, broad in the industry and deep in some functional topics such as: operations, supply chain, product strategy, strategy development, reinventing business models, transformations, etc.

Why this matters

This role keeps a world-championship-winning F1 team running. When equipment fails, races can be lost, so your work directly impacts performance. You'll develop deep expertise in high-spec facilities and have clear progression into senior facilities management roles. The F1 environment means you'll work with cutting-edge building systems and learn from the best in the industry.

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