Responsibilities:

• Lead and motivate a team of sales associates to achieve sales targets and provide exceptional customer service
• Conduct weekly and monthly productivity reports to the Field Sales Manager
• Contribute to sales success by motivating the team to achieve daily and monthly performance metrics
• Lead and motivate a high-performing team through personal performance conversations, events with Tilbury Theatre, and overall line management
• Create and manage monthly schedules, budgets, and forecasts for payroll (taking into account economic conditions)
• Collaborate with trade partners and key stakeholders, ensuring adherence to brand guidelines and procedures
• Monitor inventory levels by managing sales, audits, and stock counts, analyzing all available information to proactively advise the Field Sales Manager on inventory levels
• Manage talent development, succession planning, and ongoing talent management for the team
• Demonstrate integrity when handling complex personnel issues, adhering to personnel policies and procedures, and seeking guidance and advice when necessary
• Master end-to-end hiring processes in your store, proactively recruiting top talent and creating a magical recruitment atmosphere for all interested candidates
• Identify training needs for the team in collaboration with the Field Training Manager, providing feedback on progress in areas with potential for development
• Drive performance metrics in your area to achieve market-leading results and maintain position at number one
• Ensure optimal customer experiences by incorporating the magical service methodology and promoting brand awareness through building lasting emotional connections with customers
• Master your own counter metrics and necessary steps to manage future risks and opportunities
• Plan the calendar year, taking into account the introduction of new products and the impact of activities/market developments from the previous trading year
• Act as an entrepreneur by proposing plans, events, and other free measures to increase business success
• Adhere to hygiene and safety regulations at work
• Maintain a flawless appearance and inspire team members to show their best side

Benefits:

• We offer a structured induction program – Charlotte's Magic Academy. This exclusive and individually tailored induction trains all the skills you need to create exceptional customer experiences. In the first months of employment, it is supplemented by further training seminars. Thanks to the focus on the company's own art and trade, you gain a comprehensive understanding of our standards in the areas of makeup artistry and service.
• Structured career development – our experts from the industry support you and explore your learning potential and career goals together.
• You receive our incredible product launches exclusively before everyone else – and not just that, after completing the Charlotte's Magic Academy, you even get a complete Charlotte Tilbury look so you can perfectly represent the brand.
• Further fantastic benefits such as life insurance, free birthdays off, sales incentives for the team, and much more

We at Charlotte Tilbury love what we do and want to be the best at it. Dare to dream, make it happen, break all the rules – join us on our revolutionary journey and challenge the status quo of the beauty industry. WE'D LOVE TO HAVE YOU JOIN OUR DREAM TEAM!

Apply now!

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Your responsibilities will also include creating a magical customer experience by building genuine emotional connections with customers, owning your store statistics, and determining the steps needed to control future risks and opportunities. You will think outside the box with your calendar-year plan, taking into account new product launches and the consequences of the previous year's activity/market. You will demonstrate a clear understanding of entrepreneurship by proposing plans, events, and other activities to achieve commercial success.

You will also be responsible for managing stock levels through sales, audits, and inventory counts, analyzing all available information to provide proactive advice to the Field Sales Manager. You will manage personnel planning, continuous talent management, and succession planning for your team. You will handle complex HR issues in accordance with the company's HR policy and procedures, and seek advice and guidance when necessary.

You will claim ownership of the entire recruitment process in your store, proactively seeking out exceptional talent and providing all applicants with a magical experience. You will determine the training needs of your team in collaboration with the Field Training Manager and provide feedback on areas for improvement. You will stimulate your business KPI performance and build on it to achieve leading results and remain number one, including growth.

You will ensure that the best customer experience is delivered by embedding the methodology of magical service and building brand awareness by creating lasting emotional connections with customers. You will own your store statistics and determine the steps needed to control future risks and opportunities. You will work in a hybrid environment, with some remote work options.

We offer a structured induction program, Charlotte's Magic Academy, which trains you for all aspects of the role you will need to succeed in delivering a counter business manager experience. During your first months in the role, you will also receive follow-up training. The training is focused on craftsmanship and commerce, and you will gain a full understanding of our craftsmanship and expectations regarding service.

We also offer a structured career development program, where our team of sector experts will support and work with you to explore your learning potential and career goals. You will receive exclusive product launches, a full Charlotte Tilbury look after completing Charlotte's Magic Academy, and other fantastic benefits such as a life insurance policy, free birthday off, team sales bonuses, and more.

At Charlotte Tilbury, our mission is to enable everyone in the world to be the best version of themselves. We support this by encouraging and welcoming people with different backgrounds, voices, opinions, and perspectives to join our growing global workforce. By doing so, we can better serve our communities, customers, employees, and candidates participating in our recruitment process.

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