Responsibilities will include: Managing a caseload of sensitive internal investigations, investigating potential wrongdoing; Supporting with evidence gathering, including interviews as appropriate; Liaising with senior stakeholders across the business on sensitive matters; Contribute to the development of controls, training, policies and risk assessments; Actively monitor for anomalies through data-driven alerts; Liaising with Law Enforcement and Intelligence partners regarding criminality or threats to the security of the Bank and staff; Attend court as a signatory or witness, on behalf of the business - for both economic crime or employment matters; Support the Protective Security team with the management of the banks internal crisis management and communications platform;

Requirements include: demonstrable awareness of insider risk and security best-practice (NPSA); experience working in an investigative capacity - within financial services or law enforcement, highly beneficial; experience in evidence-gathering and interviewing within law enforcement or financial services, highly beneficial; previous experience in drafting witness statements desirable, but not essential; previous experience in employment tribunals or court attendance, desirable - but not essential; previous experience in drafting policies, procedures or training content within financial services, beneficial, but not essential;

Benefits include: 25 days holiday (plus take your public holiday allowance whenever works best for you); An extra day’s holiday for your birthday; Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off; 16 hours paid volunteering time a year; Salary sacrifice, company enhanced pension scheme; Life insurance at 4x your salary & group income protection; Private Medical Insurance with VitalityHealth including mental health support and cancer care.

About us: We're an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

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By mastering everything from 5-axis simultaneous milling to complex mill-turn applications, you will become the indispensable link that bridges the gap between raw hardware and peak manufacturing performance.

Your mission is to dismantle the status quo and set the global benchmark for technical education and application.

You will revolutionize our curriculum, transforming Phillip’s training courses into a world-class experience that delivers legendary value and compels customers to return time and time again.

Whether you are performing high-stakes machine simulations, stock verifications, or onsite post-processor integrations, your work will set the bar by which all other resellers are measured.

You will provide expert-level diagnostic support to our service teams and deliver breathtaking live demonstrations that prove the untapped profit potential of 5-axis and mill: turn technology, effectively turning every machine setup into a masterclass of efficiency.

Beyond the machine tool, you are a strategic partner to our sales force and a mentor to our clients.

You will arm our sales teams with the technical firepower they need,from lightning-fast time studies to articulating the high-level ROI of CAD/CAM software,to ensure customers understand the 'Phillips Advantage.'

You’ll be a laser-focused problem solver who thrives on the road, traveling to customer sites to lead run-offs and overcome any obstacle in your path.

By expanding our scope of work through relentless innovation and building a reputation as the industry’s most sought-after resource, you won't just support the market,you will lead it.

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What sets this role apart: we're looking for someone with a technical foundation. You've been in the room for complex API integrations, agent deployments, or voice AI implementations. You understand what it takes for a partner's solutions engineer to confidently build and demo on our platform , because you've been that person. You'll translate that credibility into world-class enablement that bridges the gap between product capability and partner execution.

This role sits within Sales Enablement and reports to the Sales Enablement Lead, International. You will work in close partnership with:

• Revenue Partnerships (owning partner pipeline and commercial strategy)

• Partner Success (owning partner adoption, outcomes, and long-term success)

You will support a global network of resellers, systems integrators (SIs), and technology partners.

While partner enablement is your primary focus, you'll also support internal Sales Enablement across AE, SDR, and CSM roles as needs arise. This is a full-stack enablement role on a lean team , you'll build content, deliver training, design e-learning, and flex across audiences as the business requires.

This is a player-coach role. There are no direct reports initially; as the function scales, there may be an opportunity to build a team.

Own the partner enablement foundation

• Design and own ElevenLabs' global partner enablement strategy across onboarding, certification, and ongoing mastery

• Define what "Partner Ready" means at ElevenLabs and build the path to get partners there

• Establish scalable frameworks that support multiple partner types (resellers, SIs, technology partners)

Build partner onboarding and certification

• Create structured onboarding journeys for new partners, with role-based tracks for Sales, Solutions Engineering, and Delivery

• Design and maintain partner certification programs , including a Technical Certification covering API integration, agent configuration, voice AI deployment, and solution architecture

• Build hands-on labs, sandbox environments, and technical exercises that give partner SEs real implementation experience before they go to market

• Ensure partners can confidently pitch, demo, scope, and build ElevenLabs solutions end-to-end

Establish the Partner Academy

• Own and evolve the partner learning infrastructure (LMS/PRM)

• Enable scalable, self-serve onboarding, certification, and continuous learning for external partner users

• Partner with internal teams to ensure content stays accurate, current, and aligned with product evolution

Enable the commercial motion

• Work closely with Revenue Partnerships to align enablement with pipeline motions, target accounts, and priority use cases

• Develop partner-facing sales assets including technical playbooks, integration guides, architecture blueprints, demo scripts, discovery guides, competitive positioning, and use-case narratives

• Ensure partners understand not just who to sell to and why ElevenLabs wins , but how to architect and implement solutions that land and expand

Create enablement content

• Build and maintain enablement materials including playbooks, training decks, videos, workshops, and LMS content

• Collaborate with Product Marketing, Sales, and Product to translate messaging and roadmap updates into partner-ready materials

Use ElevenLabs AI in enablement

• Use ElevenLabs' voice and agent technology to create localized, voice-enabled training content

• Demonstrate the power of the ElevenLabs platform through the enablement experience itself

Deliver live and async training

• Facilitate live virtual partner trainings, technical workshops, and certifications across regions and time zones

• Design async learning paths that scale globally

Measure and improve partner readiness

• Define and track enablement KPIs such as partner time-to-first-deal, certification completion rates, technical certification pass rates, partner-sourced deal velocity, and post-implementation quality scores

• Partner with Partner Success to connect enablement efforts to partner performance outcomes

• Use data and feedback to continuously iterate on programs

Shape the function

• Document best practices, establish operating rhythms, and influence how partner enablement evolves as the ecosystem scales

What success looks like (first 6–9 months)

• 80%+ of strategic partners certified across Sales and Technical tracks

• Partner time-to-first-deal under 90 days

• Enablement directly supporting partner-sourced pipeline

• Partner Academy (LMS/PRM) fully launched with global adoption

• Clear, repeatable "how to sell ElevenLabs" playbooks across top use cases

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This role combines deep Airtable technical expertise, advanced AI fluency, partner enablement, and customer-facing solution architecture to accelerate value through our partner network.

You'll play a crucial role in shaping how we scale our global partner-led delivery model, creating repeatable design and building frameworks for partner success.

Solution Architecture & Design

Collaborate with Engagement Managers, Partner Success Managers and partner teams to validate scope and design for complex solutions

Advise customers and partners on data governance models, API architecture, security frameworks, and enterprise deployment best practices

Develop solution architecture designs, technical specifications, and implementation roadmaps that support Airtable’s partner ecosystem

Create compelling technical narratives and demonstrations that showcase the power of Airtable + Partner solutions

Customer & Partner Collaboration

Act as the technical advisor on strategic partner-led engagements with Enterprise clients

Support partners as needed in conducting deep discovery sessions to understand clients' technical environments, business requirements, and integration needs

Partner with Professional Services to ensure consistency in best practices across all delivery teams

Provide ongoing technical guidance and troubleshooting support for Partners throughout the implementation lifecycle

Gather and synthesise partner and customer feedback to inform product roadmap, partnership strategy and partner enablement

Manage and mitigate technical escalations that arise within partner-delivered engagements

AI & Innovation Leadership

Champion the integration of AI capabilities within partner solutions, including agentic driven workflows

Ensure partners leverage Airtable's AI features to build innovative use cases that demonstrate cutting-edge capabilities

Advise partners on AI/ML best practices, responsible AI implementation, and emerging technologies that enhance the Airtable platform

Stay current with developments in generative AI, machine learning, and automation technologies relevant to the low-code/no-code space

Create thought leadership content showcasing Partner built AI-powered solutions built on Airtable

Partner Enablement & Technical Leadership

Serve as the technical subject matter expert on Airtable's platform for services and systems integration partners

Design and deliver technical training programs, workshops, and certifications that enable partners to architect and implement Enterprise-grade Airtable solution

Create technical enablement content including reference architectures, implementation guides, and build best practice documentation

Create standardized QA models and lead technical audits and reviews of partner-delivered solutions to ensure quality, performance, and adherence to Airtable standards

Support Partner Success Managers in qualifying additional delivery partnerships that expand Airtable's capabilities and reach

Program Development & Scale

Establish technical standards, templates, and frameworks that partners can leverage across multiple client engagements

Identify and surface trends, common patterns, and opportunities for productization based on partner and customer feedback

Collaborate with Product, Engineering, and GTM teams to influence platform capabilities that support partner success

Contribute to the growth and maturation of our Partner Solutions Architecture practice as we scale

Who you are

5+ years of solution engineering, solutions architecture, or technical consulting experience supporting Enterprise SaaS platforms

3+ years of proven experience designing and implementing complex Airtable deployments that span use cases

1+ years of experience working with partner ecosystems or systems integrators

Must be Airtable Builder, Admin and AI certified

AI fluency: Demonstrated understanding of AI/ML concepts, experience with generative AI tools (LLMs, AI assistants), and ability to articulate how AI can enhance business workflows and data solutions

Strong understanding of business workflows and proficiency with process mapping and documentation tools (LucidChart, Visio, Miro, etc.)

Experience creating technical documentation, enablement materials, and training content for diverse audiences

Experience balancing partner needs, customer requirements, and business priorities

Comfortable influencing stakeholders (both internal and external) and managing competing demands

Experience as a collaborative team player who thrives working across cross-functional teams (Sales, Product, Engineering, Marketing, Partner Management)

Comfortable with ambiguity, enjoys building processes and programs from the ground up

Passionate about solving customer problems and delivering exceptional experiences

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As a key architect of the Phillips Value Chain, you will be a catalyst for industrial transformation. You will take radical ownership of our customers' most complex challenges, immersing yourself in the latest cutting-edge software, work-holding innovations, and tooling technologies.

Role Details

Responsibilities

• Master everything from 5-axis simultaneous milling to complex mill-turn applications
• Become the indispensable link that bridges the gap between raw hardware and peak manufacturing performance
• Dismantle the status quo and set the global benchmark for technical education and application
• Revolutionize our curriculum, transforming Phillip’s training courses into a world-class experience that delivers legendary value and compels customers to return time and time again

Key Activities

• Perform high-stakes machine simulations, stock verifications, or onsite post-processor integrations
• Provide expert-level diagnostic support to our service teams and deliver breathtaking live demonstrations that prove the untapped profit potential of 5-axis and mill: turn technology
• Arm our sales teams with the technical firepower they need—from lightning-fast time studies to articulating the high-level ROI of CAD/CAM software

Travel Requirements

• Travel 75% of the time or more nationally

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Car and cell phone allowance
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home

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